2009 Nissan Altima

IN FEBRUARY 2009 I PURCHASED A NEW 2009 NISSAN ALTIMA. THE PURCHASE WAS MADE AT MAROONE NISSAN (NOW AUTONATION) OF PEMBROKE PINES, FLORIDA. THE VEHICLE WAS A GIFT TO MY TEENAGE DAUGHTER. THE DASHBOARD IS MELTING CAUSING A DANGEROUS GLARE, AND MAKING IT HAZARDOUS TO DRIVE. THE ISSUE OF THE MELTING DASHBOARD STARTED IN ABOUT SEPTEMBER OF 2012 WHILE MY DAUGHTER WAS AWAY AT COLLEGE. THE MELTING DASHBOARD CAUSED A SHINY GLARE IN THE WINDSHIELD MAKING IT DIFFICULT TO SEE. SHE PUT A BLANKET ON THE DASHBOARD SO SHE COULD SEE OUT THE WINDSHIELD. IN AUGUST 2013 WHEN SHE WAS HOME FROM COLLEGE SHE BROUGHT THE MELTING DASHBOARD TO THE ATTENTION OF NISSAN AUTONATION IN PEMBROKE PINES, FLORIDA. THE VEHICLE HAD 25,390 MILES AT THAT TIME. WE HAVE AN INVOICE DOCUMENTING THIS COMPLAINT. MY DAUGHTER WAS TOLD BY THE SERVICE MANAGER TO CONTACT NISSAN DIRECTLY ABOUT THE ISSUE. BECAUSE SHE WAS UNCERTAIN WHAT TO DO AND WAS RETURNING TO COLLEGE, THE CONCERN WAS NOT ADDRESSED. ON JANUARY 18, 2014, AFTER SEEING HOW BAD THE DASHBOARD WAS MYSELF; I BROUGHT THE VEHICLE BACK TO AUTONATION AND SPOKE WITH THE CUSTOMER CARE MANAGER. HE INDICATED THAT OUR DASHBOARD WAS THE WORST HE HAD EVER SEEN. HE GAVE US THE NUMBER TO CONTACT NISSAN DIRECTLY AND INITIATE A CASE. I MADE CONTACT WITH NISSAN BY CALLING 800-NISSAN-1 NUMBER AND INITIATED A CASE. UNFORTUNATELY, ON JANUARY 22, 2014, I RECEIVED AN UNFAVORABLE RESPONSE FROM NISSAN, WHO DENIED THE CLAIM, WITHOUT EVER HAVING SEEN THE VEHICLE OR ASKING FOR PHOTOS. I ASKED NISSAN WHAT APPEAL OPTIONS MIGHT BE AVAILABLE TO ME AND THE COMPANY INDICATED THERE WERE NONE. I FIND IT CHALLENGING TO BELIEVE THAT NISSAN WOULD NOT STAND BEHIND THEIR VEHICLES, PARTICULARLY WHEN THERE IS KNOWLEDGE THAT A WIDE-SPREAD SAFETY HAZARD EXISTS WITH A PARTICULAR MODEL. THIS SPECIFIC NISSAN ALTIMA'S DASHBOARD STARTED MELTING IN LESS THAN FOUR YEARS. *TR

HELP, A MELTING AND SHINY STICKY DASH ON MY 2009 ALTIMA GENERATES A TREMENDOUS GLARE ON THE WINDSHIELD AND PREVENTS ME FROM CLEARLY VIEWING THE HIGHWAY IN FRONT DURING THE DAY. IT ALSO DISTORS THE VIEWING DURING THE NIGHT DUE TO THE ON-COMMING VEHICLES HEADLIGHTS. IT IS HIGHLY SERIOUS AND DANGEROUS DRIVING SAFETY HAZARD PROBLEM THAT COULD/WILL "IT IS JUST A TIMING ISSUE" CAUSE AN ACCIDENT, THE DASH CAN'T BE CLEAN AND IS MELTING. IT IS ALSO MINIMAZING THE VALUE OF THE VEHICLE. PLEASE ADVISE IF THERE IS SOLUTION OR RECALL FROM NISSAN TO FIX THIS PROBLEM. *TR

LAST SUMMER (2013), I NOTICED THAT MY DASHBOARD HAD STARTED TO HAVE THIS STICKY GLUEY SUBSTANCE ON IT. AT FIRST, I THOUGHT I HAD SPILLED SOMETHING ON THE DASHBOARD AND SO I STARTED TO CLEAN IT. I'VE USED BOTH CAR WIPES AND BOTH A DAMP TOWEL AND THE SUBSTANCE DOES NOT RUB OFF. RATHER, IT COLLECTED THE FIBERS FROM WHATEVER I'VE USED AND IT HAS GOTTEN WORSE (DUE TO THE HOUSTON HEAT OF THE SUMMER). I THEN CONCLUDED THAT THE DASHBOARD BECOMES STICKY BECAUSE IT IS MELTING. IT'S NOT SO MUCH THE MELTING DASHBOARD THAT GETS ME (EVEN THOUGH IT DOES DIMINISH THE VALUE OF THE CAR, IT'S ONLY A 2009), IT IS THE GLARE THAT THE MELTING DASHBOARD REFLECTS. THE DASHBOARD REFLECTS A POWERFUL GLARE IN MY FRONT VIEW WINDOW AND IT HAS BECOME EXTREMELY DIFFICULT TO DRIVE. I CONSTANTLY HAVE TO WEAR SUNGLASSES IN ORDER TO HELP WITH THE GLARE THAT THE DASHBOARD REFLECTS. OVER THE COURSE OF THE YEAR, THE DASHBOARD HAS GOTTEN SO BAD THAT I HAVE TO ASK A MEMBER OF MY FAMILY TO DRIVE ME TO WHERE EVER I NEED TO GO. THIS IS AN EXTREME PROBLEM. IF THE GLARE IS THIS BAD FOR ME, I CAN ONLY IMAGINE HOW BAD TO MUST BE FOR OLDER GENERATIONS THAT OWN THIS PARTICULAR CAR. THIS SPREADING GLARE HAS THE POTENTIAL TO BE A BIG PROBLEM. IT COULD BE THE ONSET OF MULTIPLE ACCIDENTS AND EVEN MAJOR HARM. AND SO I ASK YOU IF YOU COULD PLEASE HAVE NISSAN FIX THIS PROBLEM. *TR

MY 2009 NISSAN ALTIMA DASH IS MELTING. DASH HAS CRACKS AS WELL NEAR THE FRONT PASSENGER AIR BAGS AND NEAR THE INSTRUMENT CLUSTER. READ IN FORUMS THAT THE CAR DEALERSHIPS SAY THAT WHEN THE DASH HAS CRACKS AND IS MELTING AIR BAGS COULD NOT DEPLOY CORRECTLY. NISSAN WILL NOT REPLACE DASH DUE TO THE CAR BEING OUT OF WARRANTY AND EXPECT ME TO BUY A NEW ONE WHEN THIS SEEMS LIKE A MANUFACTURING ISSUE NOT TAKEN INTO ACCOUNT AS PART OF THE DESIGN. *TR

I NOTICE A SHINE STARTED TO BUILD UP ON MY DASHBOARD. I THOUGHT THAT THE CAR WASH PLACE MIGHT HAVE USED TOO MUCH PRODUCT SO I STOPPED GOING TO THE CARWASH. I DECIDED I WAS GOING TO CLEAN IT OFF MYSELF AND WHEN I WENT TO CLEAN IT OFF I REALIZED THERE WAS A THICK FILM OF STICKY RESIDUE. THE RESIDUE IS WAS SO STICKY THAT NOTHING COULD TAKE IT OFF AND EVERYTHING WOULD GET STUCK TO IT. AFTER A FEW MONTHS THE FILM KEPT GROWING TO THE POINT WHERE THE SHINE BECAME ALMOST GLASSY AND TOO REFLECTIVE. I REALIZED THE SUBSTANCE HAD BECOME A HAZARD TO MY SAFETY AND THOSE OF OTHERS, SO I PROCEEDED TO TRY A NUMBER OF PRODUCTS TO TRY AND REMOVE THE FILM. I WAS UNSUCCESSFUL AND PROCEEDED TO DO SOME RESEARCH ONLINE, WHERE I DISCOVERED THAT THIS IS NOT A MAINTENANCE PROBLEM, BUT RATHER A FACTORY DEFECT THAT IS WELL DOCUMENTED NOW WITH BOTH THIS AGENCY AND NISSAN ITSELF. AS FAR AS I CAN TELL THERE ARE AT LEAST 100 OTHER CASES. I WOULD LIKE NISSAN TO ACKNOWLEDGE AND REPAIR THE PROBLEM BEFORE LIVES ARE LOST. *TR

WELL I HAVE A BLACK 09 NISSAN ALTIMA AND I STARTED TO NOTICE THAT MY DASHBOARD IS VERY STICKY AND SHINY AND IT LOOKS LIKE ITS MELTING. THERE IS SUCH A BIG GLARE THAT BLOCKS YOUR VIEW WHEN YOU'RE DRIVING. I LOOK ONLINE AND SAW THAT OTHER PEOPLE IN FLORIDA HAVE THE SAME PROBLEM I DO. IN FLORIDA THE WEATHER IS ALWAYS HOT. THE CARS IN FLORIDA SHOULD BE MADE TO WITHSTAND THE HOT WEATHER AND NOT START MELTING. THIS IS SUCH A SAFETY HAZARD FOR DRIVERS. *TR

THE DASH ON MY ALTIMA COUPE IS "MELTING". THE DASH HAS NEVER BEEN CLEANED WITH ANY CHEMICALS AND IS VERY TACKY TO THE TOUCH AROUND THE VENTS AND SEAMS. DUE TO THE LOCATION OF THE MELTED COMPONENTS, IT CREATES A VERY BLINDING GLARE THAT IMPAIRS MY FORWARD VISIBILITY THROUGH THE WINDSHIELD. I HAVE CONTACTED NISSAN AND THEY REFUSE TO HELP ME ALTHOUGH THIS IS A COMMON ISSUE WITH THIS MODEL VEHICLE. NISSAN HAS ALREADY HAD A REPLACEMENT DASH MADE WITH DIFFERENT MATERIALS WHICH USES A DIFFERENT PART # THAN THE ORIGINAL DASH. THIS IS A VERY DANGEROUS ISSUE AS I HAVE ALMOST GOTTEN INTO ACCIDENTS DUE TO BEING BLINDED BY THE GLARE. *TR