TL* THE CONTACT OWNS A 2008 MERCURY SABLE. WHILE DRIVING IN REVERSE, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS LATER TAKEN TO …
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TL* THE CONTACT OWNS A 2008 MERCURY SABLE. WHILE DRIVING IN REVERSE, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS LATER TAKEN TO HENNESSY FORD LINCOLN ATLANTA (LOCATED AT 5675 PEACHTREE INDUSTRIAL BLVD, ATLANTA, GA 30341, (770) 624-0200) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
NHTSA ODI #11151501
57,590 miles · Feb 18, 2018
Steering
STEERING FROZE UP AND COULD NOT TURN TO LEFT / WAS HARD TO STEER AND THEN WHEN TRYING TO TURN LEFT COULD NOT DO IT, HAD TO MAKE RIGHT HAND TURNS. TOOK IT TO THE FORD DEALER I BOUGHT THE CAR FROM (2015) THEY SAID THERE WAS NO RECALLS AND HAD TO REPLACE THE STEERING GEAR/ COST ,ME $600.00 THERE WERE NO COMPLAINTS ON THE CAR FAX O…
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STEERING FROZE UP AND COULD NOT TURN TO LEFT / WAS HARD TO STEER AND THEN WHEN TRYING TO TURN LEFT COULD NOT DO IT, HAD TO MAKE RIGHT HAND TURNS. TOOK IT TO THE FORD DEALER I BOUGHT THE CAR FROM (2015) THEY SAID THERE WAS NO RECALLS AND HAD TO REPLACE THE STEERING GEAR/ COST ,ME $600.00 THERE WERE NO COMPLAINTS ON THE CAR FAX OF TROUBLE. .BOUGHT THE CAR IN NOV 2015 AND HAD TO HAVE STEERING FIXED IN JUNE OF 2016. TODAY I WENT TO SEE IF THERE WAS ANY RECALLS LATELY AND FOUND 51 COMPLAINTS ABOUT THIS CAR AND A LOT OF THEM WERE FOR STEERING AND POWER TRAIN. DON'T YOU THINK THIS SHOULD BE A RECALL. GOING TO LOOK FOR A NEW CAR AND NOT A FORD
NHTSA ODI #11073472
85,175 miles · Oct 7, 2014
Steering
LOSS OF POWER STEERING ASSIST WHILE DRIVING ON OHIO TURNPIKE 07/19/2014. WITH NO POWER STEERING IT WAS A VERY DANGEROUS CONDITION WHILE ENTERING A SERVICE PLAZA. ALSO SUBSEQUENT MANEUVERING ON CITY STREETS WAS NEARLY IMPOSSIBLE. SUBSEQUENT REPAIR (07/23/2014) OF LOWER CRADLE, AND INSTALLED NEW (UPDATED) MOTOCRAFT RACK AND PI…
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LOSS OF POWER STEERING ASSIST WHILE DRIVING ON OHIO TURNPIKE 07/19/2014. WITH NO POWER STEERING IT WAS A VERY DANGEROUS CONDITION WHILE ENTERING A SERVICE PLAZA. ALSO SUBSEQUENT MANEUVERING ON CITY STREETS WAS NEARLY IMPOSSIBLE. SUBSEQUENT REPAIR (07/23/2014) OF LOWER CRADLE, AND INSTALLED NEW (UPDATED) MOTOCRAFT RACK AND PINION UNIT. NEW ALIGNMENT WAS PERFORMED PER TSB. VEHICLE TOOK 3 DAYS TO REPAIR. COST TO REPAIR VEHICLE WAS OVER $1000. FORD ISSUED A TECHNICAL SERVICE BULLETIN (09-5-7) ON MARCH 23, 2009 BUT TO MY KNOWLEDGE HAS NOT ISSUED A RECALL. *TR
NHTSA ODI #10641991
29,650 miles · Jul 2, 2014
Steering
TL* THE CONTACT OWNS A 2008 MERCURY SABLE. THE CONTACT STATED THAT IT BECAME DIFFICULT TO STEER THE VEHICLE. THE DEALER STATED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 29,650. UPDATED 8/28/14*CN UPDATED 09/12/2014 *JS
NHTSA ODI #10607836
42,000 miles · Jun 18, 2014
Steering
STEERING WHEEL WAS DIFFICULT (VERY HARD) TO TURN. TOOK THE CAR TO A FORD SERVICE AGENT AND THE DIAGNOSIS WAS THAT THE STEERING RACK WAS LOOSE. A NEW RACK WAS INSTALLED AND RETESTED. FORD SERVICE TOLD ME THAT THE CAR WAS HAZARDOUS AND IT HAD TO BE REPAIRED RIGHT THEN AND THERE. ASKED FORD MANUFACTURE TO BE REIMBURSE AND WAS D…
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STEERING WHEEL WAS DIFFICULT (VERY HARD) TO TURN. TOOK THE CAR TO A FORD SERVICE AGENT AND THE DIAGNOSIS WAS THAT THE STEERING RACK WAS LOOSE. A NEW RACK WAS INSTALLED AND RETESTED. FORD SERVICE TOLD ME THAT THE CAR WAS HAZARDOUS AND IT HAD TO BE REPAIRED RIGHT THEN AND THERE. ASKED FORD MANUFACTURE TO BE REIMBURSE AND WAS DENIED. REPAIR WAS DONE ON DECEMBER 31, 2012. *TR
NHTSA ODI #10604303
55,000 miles · May 13, 2014
Steering
TL* THE CONTACT OWNS A 2008 MERCURY SABLE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, SHE HEARD A POPPING NOISE AS THE VEHICLE VEERED TO THE RIGHT AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT CAN NO LONGER TURN TO THE RIGHT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE…
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TL* THE CONTACT OWNS A 2008 MERCURY SABLE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, SHE HEARD A POPPING NOISE AS THE VEHICLE VEERED TO THE RIGHT AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT CAN NO LONGER TURN TO THE RIGHT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
NHTSA ODI #10588124
50,420 miles · May 23, 2013
EngineFuel/propulsion SystemSteering
ACCELERATOR STOPPED RESPONDING AND VEHICLE STALLED SHORTLY AFTER. *TR
NHTSA ODI #10513359
15,000 miles · May 14, 2013
Service Brakes, HydraulicSteering
2008 FORD MERCURY SABLE. CONSUMER WRITES IN REGARDS TO POWER STEERING FAILURE. *SMD THE CONSUMER STATED THE POWER STEERING RACK AND PUMP FAILED. ALSO, THE REAR BRAKES WERE SEVERELY WORN AND NEEDED TO BE REPLACED.
NHTSA ODI #10511093
60,000 miles · Nov 12, 2012
Power TrainSteering
WHILE DRIVING LAST WEEK MY WIFE NOTICED THAT WHEN TURNING INTO A PARKING SPOT THE STEERING STIFFENED UP AND HAD TO MAKE A SUDDEN STOP AS TO NOT HIT THE VEHICLE TO HER LEFT . I CHECKED THE CAR OUT AND NOTICED IT IS MOSTLY AFFECTED AT LOW SPEED WHILE MAKING TURNS EITHER LEFT OR RIGHT THIS HAD NO WARNING AND COULD BE VERY DANGEROUS…
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WHILE DRIVING LAST WEEK MY WIFE NOTICED THAT WHEN TURNING INTO A PARKING SPOT THE STEERING STIFFENED UP AND HAD TO MAKE A SUDDEN STOP AS TO NOT HIT THE VEHICLE TO HER LEFT . I CHECKED THE CAR OUT AND NOTICED IT IS MOSTLY AFFECTED AT LOW SPEED WHILE MAKING TURNS EITHER LEFT OR RIGHT THIS HAD NO WARNING AND COULD BE VERY DANGEROUS.IT IS JUST LUCK THAT A WALKER OR JOGGER WERE NOT ON THE STREETS AT THE TIME .THIS NEEDS IMMEDIATE ATTENTION I WILL ATTEMPT AT REPAIR MYSELF AS IT IS OUT OF WARRANTY POSSIBLE RACK AND PINION ALSO TRANSMISSION SLIPPAGE AT TIMES. *TR
NHTSA ODI #10484005
48,000 miles · Sep 6, 2012
Steering
CAR DEVELOPED A KNOCK IN STEERING. MOST NOTABLE WHEN STOPPED AND TURNING STEERING WHEEL A FEW DEGREES LEFT AND RIGHT. TOOK IT TO DEALER WHO SAID STEERING CORE FAILED. REFUSED WARRANTY COVERAGE. SAID IT WAS CAUSED BY ACCIDENT ABOUT 1500 MILES PREVIOUSLY. THE ACCIDENT WAS A LOW SPEED FENDER BENDER WITHOUT AIR BAG DEPLOYMENT. F…
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CAR DEVELOPED A KNOCK IN STEERING. MOST NOTABLE WHEN STOPPED AND TURNING STEERING WHEEL A FEW DEGREES LEFT AND RIGHT. TOOK IT TO DEALER WHO SAID STEERING CORE FAILED. REFUSED WARRANTY COVERAGE. SAID IT WAS CAUSED BY ACCIDENT ABOUT 1500 MILES PREVIOUSLY. THE ACCIDENT WAS A LOW SPEED FENDER BENDER WITHOUT AIR BAG DEPLOYMENT. FRONT BUMPER CRACKED, BUT HEAD LIGHTS WERE NOT BROKE, GRILL WAS NOT BROKE. INSURANCE COMPANY THAT FIXED ACCIDENT DAMAGE DENIED A CLAIM AGAINST THEM FOR STEERING CORE FAILURE. STATING IT WAS A FAILURE THAT WARRANTY SHOULD COVER (EXTENDED FORD WARRANTY.) I NEED TO FIND OUT IF AN ACCIDENT SUCH AS MINE COULD CAUSE A RACK CORE FAILURE. DEALER CHARGED $900.00 TO REPLACE THE RACK CORE. WOULD NOT GIVE ME THE CORE SAYING IT WAS UNDER PRESSURE AND HAD TO BE RETURNED AS AN EXCHANGE. (THIS CAR WAS PURCHASED NEW IN 2009 1 YEAR OLD LEFTOVER). *TR
Ford Motor Company (Ford) is recalling certain model year 2009-2012 Ford Flex, 2008 and 2010-2012 Ford Taurus, 2008-2009 Ford Taurus X, 2008 Mercury Sable, 2009 and 2011 Lincoln MKS vehicles. The driver frontal air bag may improperly inflate during second-stage deployment in the event of a high speed crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Consequence & remedy
Consequence: An improperly inflated air bag increases the risk of injury in the event of a crash.
Remedy: Ford will notify owners, and dealers will inspect and replace the driver's frontal air bag module, as necessary, free of charge. The recall is expected to begin on June 13, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C06.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE08060 · Tire Valve Cracking
Opened Oct 14, 2008 · Closed Apr 9, 2009
Status: closed (inferred from source dates) · Tires:valve
ON OCTOBER 14, 2008, ODI OPENED PE08-060 TO INVESTIGATE ALLEGATIONS OF CRACKED AND LEAKING SNAP-IN TIRE VALVES IN MODEL YEAR (MY) 2007 VEHICLES MANUFACTURED BY FORD MOTOR COMPANY.THE VALVES WERE SUPPLIED TO FORD BY TOPSEAL AUTO-PARTS, A SUBSIDIARY OF THE SHANGHAI BAOLONG AUTOMOTIVE CORPORATION IN CHINA.VALVES MADE BY TOPSEAL FOR AFTERMARKET SALE WERE THE SUBJECT OF TWO RECENT SAFETY RECALLS BY TECH INTERNATIONAL (08T-018) AND DILL AIR CONTROLS (08T-028), THE LATTER OF WHICH WAS INVESTIGATED BY ODI IN PE08-036 AND EA08-022.THE DEFECT CONDITIONS ADDRESSED BY THE AFTERMARKET TIRE VALVE RECALLS BOTH INVOLVED INADEQUATE RESISTANCE TO OZONE CRACKING DUE TO ISSUES WITH THE SUPPLY OF ANTI-OZONANT CHEMICALS TO TOPSEAL FOR A PERIOD FROM JULY TO MID-NOVEMBER 2006.THE AFTERMARKET VALVES WERE COMPOUNDED WITH A BLEND OF EPDM AND NATURAL RUBBER, USING A RELATIVELY LOW PERCENTAGE OF EPDM (EPDM PROVIDES INHERENT RESISTANCE TO OZONE CRACKING).HENCE, THE NEED FOR ANTI-OZONANT CHEMICALS AND THE PROBLEMS WITH CRACKING WHEN THOSE CHEMICALS WERE MISSING OR OUT OF SPECIFICATION IN SOME LOTS OF VALVES.BOTH RECALL CAMPAIGNS INVOLVED INSPECTION PROGRAMS TO IDENTIFY AND REPLACE VALVES WITH VISIBLE SURFACE CRACKING.ALTHOUGH THE TOPSEAL VALVES SUPPLIED TO FORD ALSO APPEAR TO HAVE BEEN AFFECTED BY THE ANTI-OZONANT SUPPLY ISSUES IN MID TO LATE-2006, FORD INDICATED THAT ITS VALVES WERE MADE AT A DIFFERENT TOPSEAL PRODUCTION LINE AND WERE COMPOUNDED WITH A HIGHER PERCENTAGE OF EPDM RUBBER TO MEET MORE STRINGENT SPECIFICATIONS FROM FORD.ODI'S ANALYSIS OF COMPLAINT AND WARRANTY DATA PROVIDED BY FORD SHOWED THAT PROBLEMS WITH CRACKED TIRE VALVES WERE SIGNIFICANTLY HIGHER FOR MY 2007 VEHICLES PRODUCED FROM DECEMBER 2006 THROUGH MARCH 2007.FORD RESPONDED BY IMPLEMENTING CHANGES IN ITS MATERIAL SPECIFICATIONS FOR SNAP-IN RUBBER TIRE VALVES AND ALSO INCREASING THE QUALITY AND ACCEPTANCE STANDARDS FOR VALVES IMPORTED FOR USE IN ITS VEHICLES.WHILE THE COMPLAINT AND WARRANTY CLAIM RATES ARE ELEVATED FOR SUBJECT VEHICLES PRODUCED FROM DECEMBER 2006 THROUGH MARCH 2007, THE RATES OF LEAKING VALVES ARE WELL BELOW ONE PERCENT OF PRODUCTION FOR EACH OF THE PEAK MONTHS FOR ALL OF THE AFFECTED MODELS.A SUBSTANTIAL MAJORITY OF THE SUBJECT VEHICLES ARE EQUIPPED WITH TIRE PRESSURE MONITORING SYSTEMS (TPMS) WHICH WARN THE DRIVER WHEN ANY TIRE PRESSURES DROPS BELOW 25 PERCENT OF RECOMMENDED INFLATION PRESSURE. AS OUTLINED IN A LETTER TO ODI DATED APRIL 6, 2009, FORD HAS AGREED TO SEND LETTERS TO OWNERS OF CERTAIN MY 2007 AND 2008 FORD, LINCOLN AND MERCURY VEHICLES TO PROVIDE INFORMATION ABOUT THE CRACKING CONCERN. LETTERS WILL BE SENT TO OWNERS OF VEHICLES BUILT FROM NOVEMBER 2006 THROUGH MAY 2007.OWNERS CAN OPT FOR A FREE DEALER INSPECTION.VALVES EXHIBITING SURFACE CRACKS OR AIR LEAKAGE RELATED TO OZONE ATTACK WILL BE REPLACED BY FORD UNDER ITS NORMAL WARRANTY TERMS.FORD EXPECTS TO SEND THE LETTER BY APPROXIMATELY MID-MAY 2009. BASED ON THE USE OF TPMS IN THE MAJORITY OF SUBJECT VEHICLES AND THE RELATIVELY LOW RATES OF REPAIRS ASSOCIATED WITH LEAKING VALVES AND RESULTANT TIRE DAMAGE, ODI BELIEVES THAT THE ACTIONS FORD HAS AGREED TO TAKE WILL PROVIDE EFFECTIVE AND EXPEDITIOUS RESOLUTION FOR VEHICLES THAT WERE BUILT DURING THE PERIOD WHEN VALVES WITH INADEQUATE RESISTANCE TO OZONE CRACKING WERE MOST LIKELY TO HAVE BEEN USED IN VEHICLE PRODUCTION.FURTHER INVESTIGATION OF THIS MATTER WOULD NOT BE AN EFFICIENT ALLOCATION OF AGENCY RESOURCES.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO
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