Vehicle Speed Control. Review the 66 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 61 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Steering. Review the 61 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

2 crash reports2 fire reports3 injury reports

Structure complaints

7 reports

Clear category filter

Mileage unknown · Jun 5, 2025

Structure

The passenger side of the subframe has holes and will veer hard right when it brakes

NHTSA ODI #11665008

110,000 miles · May 6, 2019

Structure

DRIVING HOME FROM WORK IN THE POURING RAIN GOING 45MP, MY HOOD FLEW OPEN, BUSTED MY WINDSHIELD, DAMAGED THE HOOD AND A FEW OTHER THINGS, I COULD NOT SEE WHERE I WAS GOING AS I WAS SCARED DID NOT KNOW WHAT HAPPENED I FINALLY PULLED OF THE ROAD AND SAT THERE CONFUSED, APPARENTLY THE SAFETY LATCH DID NOT CATCH , THIS SHOULD NEVER…

Read full complaint

NHTSA ODI #11205696

43,500 miles · Mar 27, 2018

Structure

Read full complaint

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, HE NOTICED RUST AND HOLES ON BOTH REAR PASSENGER AND DRIVER SIDE WHEEL WELL. THE DEALER LIBERTY FORD BRUNSWICK (3101 CENTER RD, BRUNSWICK, OH 44212 (888) 499-5134) WAS CONTACTED AND INFORMED THE CONTACT THAT THE WARRANTY WAS ONLY IN EFFECT FOR FIVE YEARS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND NO FURTHER ASSISTANCE WAS OFFERED. THE CONTACT STATED THE MANUFACTURER REFERRED HIM TO NHTSA. THE FAILURE MILEAGE WAS 43,500.

NHTSA ODI #11081460

116,000 miles · Aug 22, 2017

Structure

Read full complaint

THE PASSENGER-SIDE, LIFTGATE GLASS HINGE ON THE REAR WINDOW BROKE DUE TO CORROSION ON A BOLT. THE WINDOW IS NOW LOOSE AND SAGGING ON THAT SIDE. WE TOOK IT TO A REPAIR SHOP TODAY, AND THE MECHANIC NOTICED THAT THE HINGE ON THE DRIVER'S SIDE IN ALSO VERY CORRODED, AND SAID IT WILL LIKELY BREAK SOON. (THERE ARE WHITE STREAKS FROM THE CORROSION RUNNING DOWN THE WINDOW.) THE WINDOW WOULD BE AT RISK OF FALLING OUT. IF THIS HAPPENED ON THE HIGHWAY, IT COULD PRESENT A VERY REAL DANGER TO CARS FOLLOWING US. I LOOKED ONLINE AFTER WE RETURNED FROM THE SHOP, AND FOUND COMMENTS FROM HUNDREDS OF OTHER MARINER AND ESCAPE OWNERS THAT HAD EXPERIENCED THE SAME PROBLEM. MANY SAID THAT THEY HAD CONTACTED THEIR DEALERS TO SEE IF THIS PROBLEM WAS COVERED BY A RECALL. WHEN THEY DISCOVERED THAT IT WASN'T, A GREAT NUMBER OF THEM EITHER MADE THE REPAIR THEMSELVES, OR WENT TO AN INDEPENDENT MECHANIC, SINCE THE DEALERS WERE CHARGING UP TO $850 TO MAKE THIS REPAIR. SO, MANY OF THESE REPAIRS WEREN'T MADE BY DEALERS WHERE THEY COULD BE TRACKED FOR A POSSIBLE RECALL.

NHTSA ODI #11019018

123,000 miles · Jan 26, 2017

Structure

REAR HATCH WINDOW HINGES CRACKED DUE TO THE METAL DETERIORATING CAUSING THE WINDOW TO SHIFT AND BECOME LOOSE AND SUBJECT TO FALLING AWAY FROM THE VEHICLE. I HAD THE HINGES REPLACED ON 1-25-17 PRIOR TO ANY ACCIDENT THAT COULD HAVE RESULTED. MY ONLINE RESEARCH SHOWS FORD HAS NOT TAKEN ANY RESPONSIBILITY FOR THE DEFECTIVE WINDOW HI…

Read full complaint

NHTSA ODI #10947845

Mileage unknown · May 17, 2016

StructureVisibility/wiperWheels

Read full complaint

REAR HATCH DOESN'T SEAL TIGHTLY, RESULTING IN LEAK WHEN IT'S RAINING- THEN BECAUSE OF LEAK (I THINK) THE REAR DEFROST DOESN'T WORK- AND I'M IN MICHIGAN! ALSO, THE SEALCOAT ON THE RIMS CHIPPED/WORE OFF? THIS RESULTED IN RIMS RUSTING AND WHEN I HAD TIRES REPLACED, NOW THE TIRE WON'T SEAL TO THE RIM EDGE BECAUSE OF PITTING. NOW I HAVE NO REAR DEFROST, A LEAKING LIFT GATE, AND HAVE TO REPLACE RIMS BECAUSE THE SEALCOAT FAILURE ALLOWED MY RIMS TO RUST. THE LIFT GATE AND REAR DEFROST FAILURE HAPPENED A COUPLE MONTHS AFTER MY WARRANTY TIME EXPIRED (MY CAR ONLY HAS 25K MILES ON IT); AND THE RIM I JUST FOUND OUT AFTER REPLACING ALL FOUR TIRES DUE TO 'DRY ROT' (NOT WORN DOWN) FROM THE CAR NOT GETTING DRIVEN ALL THE TIME.

NHTSA ODI #10865438

78,000 miles · Jan 11, 2016

Structure

Read full complaint

2010 FORD MERCURY MARINER. NEED I SAY MORE? THIS VEHICLE HAS EVERYTHING WRONG WITH IT!! FORD SHOULD RECALL THE ENTIRE VEHICLE AND GIVE OUT CARS THAT WORK. MY VEHICLE HAS BEEN THROUGH THE THROTTLE BODY RECALL THAT LEFT ME STALLED IN THE MIDDLE OF A BUSY INTERSECTION. THANKFULLY I DIDN'T DIE. I HAVE TWO MORE RECALLS TO GET FIXED AND THE MOST RECENT FUN TOOK PLACE ON 01/04/2016 WHEN THE REAR LIFTGATE SHATTERED WHEN CLOSING. THIS HAPPENED AT NIGHTTIME IN JANUARY AFTER TEMPS HAD FALLEN TO 20 DEGREES. THE VEHICLE WAS STATIONARY AND PARKED IN THE DRIVEWAY.

NHTSA ODI #10819551

Official recalls

16V777000 · Fuel System, Gasoline:delivery:fuel Pump

Oct 26, 2016

Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.

Consequence & remedy

Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy: Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.

14V284000 · Steering:electric Power Assist System

May 29, 2014

Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.

Consequence & remedy

Consequence: If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.

Remedy: Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

DP15001 · Loss Of Power Steering While Driving

Opened Apr 1, 2015 · Closed Jun 14, 2018

Status: closed (inferred from source dates) · Steering:electric Power Assist System

On May 27, 2014, amended June 2, 2014, Ford Motor Company (Ford) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist while driving in approximately 746,067 model year (MY) 2008 through 2011 Ford Escape vehicles equipped with electric power assisted steering (NHTSA 14V-284, Ford 14S05). Ford's DIR described the defect condition as a poor signal to noise ratio [SNR] in the torque sensor within the Electric Power Assisted Steering (EPAS) system [which] does not allow the PSCM to determine the driver's steering input. When the system detects this fault condition, it transitions the EPAS system to the fail-safe/manual steering mode.Ford's DIR indicates that loss of power steering assist while driving would require higher steering effort at lower vehicle speeds, which may result in an increased risk of a crash.Ford's remedy instructs dealers to check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTCs) to determine the proper repair procedure. If no DTCs are present, dealers are to update the PSCM and instrument cluster module software. The updated PSCM software changes the torque sensor fault strategy so that the SNR condition does not result in a loss of power steering assist while driving.In addition, audible and visual warnings are provided for torque sensor faults.If DTCs indicating faults in the torque sensor, PSCM or Power Steering Motor (motor) are present in the initial recall inspection, the dealer performs the following repairs: 1) replaces the torque sensor for torque sensor faults (DTC B2278); or 2) replaces the steering column for faults related to the PSCM (DTC B1342) or motor (DTC B2277).Continued in attachment pages

PE13003 · Electronic Throttle Body Malfunction

Opened Feb 21, 2013 · Closed Feb 28, 2014

Status: closed (inferred from source dates) · Engine

On February 21, 2013, the Office of Defects Investigations (ODI) opened Preliminary Evaluation PE13-003 to investigate allegations of electronic throttle body (ETB) failures resulting in sudden reduction of engine power in model year (MY) 2009-2013 Ford Escape, Fusion, Mariner and Milan vehicles. During this investigation, Ford identified a condition in subject vehicles equipped with 2.5L and 3.0L engines that may result in a sudden reduction of engine power.According to Ford, the ETB internal motor contacts may develop a high resistance material buildup condition on the commutator, resulting in intermittent electrical connectivity and reduced engine power. When this condition occurs, the Malfunction Indicator Lamp (MIL) or Wrench light will illuminate and the vehicle may enter a limited limp home mode.Ford?s trade name for the feature is Failure Mode Effects Management (FMEM) mode.In this mode, engine power and vehicle speed are reduced, while full function of the power steering, power braking, lighting, and climate control systems are maintained.ODI?s complaint analysis indicate that the predominant failure mode involved reduced motive power associated with the limited limp home mode with engine speeds limited to approximately 900 RPM. Analysis of warranty claims provided by Ford identified 59,807 claims related to ETB replacements and approximately 50 percent of claims are associated with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed.Ford described several factors where the ETB motor may fail resulting in DTCs P2111 or P2112 but the failure is not an existing stuck open or closed ETB valve position.According to Ford, the ETB control strategy provides the driver with three FMEM modes that allow varying degrees of vehicle mobility depending on the severity of the fault detected.DTCs associated with stuck open or closed throttle valves are designated the highest failure severity resulting in engine speeds limited to high idle corresponding to the limited limp home mode.Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability.Other FMEM limp modes may result in reduced engine performance but will maintain vehicle speed above 20mph. During this investigation, Ford and its suppliers, Delphi and Igarashi, updated the powertrain control module (PCM) software to include a throttle body motor cleaning cycle during key-on and modified the ETB internal motor components design, surface finish and material composition to improve durability. Additionally, Ford developed a remedy procedure and issued a special Customer Satisfaction Program (CSP) 13N03 extending the ETB warranty coverage and instructing dealers to update the powertrain calibration to improve vehicle performance in the event that intermittent electrical connectivity of the throttle body motor contacts occurs. The program extends the coverage for up to 10 years of service or 150,000 miles from the warranty start date of the vehicle, all vehicles are eligible for the program through January 31, 2015 regardless of mileage.Owners of the affected vehicles will be contacted by mail to take their vehicle to a Ford dealer who will reprogram the PCM to the latest calibration. The bulletin was sent to dealers on January 17, 2014 and the owner letter mailing began on January 27, 2014. See the investigative file for copies of Ford's bulletin and owner letter. This preliminary evaluation is closed. The closing of this investigation does not constitute a finding that

PE11016 · Rear Liftgate Window Glass Breakage

Opened Apr 27, 2011 · Closed Aug 18, 2011

Status: closed (inferred from source dates) · Structure:body:hatchback/liftgate; Structure:body:hatchback/liftgate:hinge And Attachments; Structure:body:hatchback/liftgate:support Device/strut; Visibility; Visibility:glass, Side/rear

In its response to the agency, Ford acknowledged a higher than normal level of glass breakage incidents in the model year (MY) 2010 to early-build MY 2011 subject vehicles.The incidentsoccurred when the liftgate glass was being opened, or more typically while being closed, but in both cases while the vehicle was stationery, i.e., not moving on the roadway.Additionally failures often occurred during early morning hours when ambient and/or liftgate glass temperatures may have been lower.Ford advised that it investigated the failures but failed to identify an anomaly in the glass manufacturing process (which is often a factor in glass breakage trends ODI investigates) that could explain the reports.It did however identify a potential thermal expansion/compression condition in the mounting of the rear wiper motor to the liftgate glass.Starting at MY 2008 vehicle production the motor was attached to the glass using an adhesive.Ford revised that design to a nut and bolt type attachment in October 2010, during MY 2011 vehicle production.ODI's review of Ford data indicates that vehicles built after this change exhibit lower glass breakage rates.Among the 296 consumer complaints on the subject vehicles, ODI identified 15 injury incidents resulting in a total of 18 alleged injuries.All the injuries were minor in nature and consisted mainly of superficial skin cuts or minor lacerations, with two of the injury incidents occurring when vehicle owners were cleaning up broken glass.Additionally both the injury rate and report rate (including warranty claims) are low in comparison to similar investigations resulting in safety recalls (see PE04-045, MY 2002 Ford explorer liftgate glass failure, which resulted in NHTSA safety recall 04V442). In November 2010 Ford issued Technical Service Bulletin (TSB) 10-22-10 to address reports of liftgate glass breakage on all MY 2010 vehicles, and MY 2011 vehicles built through 10/15/2010, the date the above design revision was implemented.The TSB enables owners of affected vehicles to have a broken liftgate glass replaced under normal vehicle warranty, which would not otherwise be a warrantable failure, with the revised design liftgate glass.A safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor this issue and reserves the right to take further action if warranted by the circumstances.

Additional source detail variants (5)

Structure:body:hatchback/liftgate

Structure:body:hatchback/liftgate:hinge And Attachments

Structure:body:hatchback/liftgate:support Device/strut

Visibility

Visibility:glass, Side/rear