MY CAR STALLED WHILE IN THE MIDDLE OF A BUSY INTERSECTION WHILE IN MOTION. LATER FIND OUT THAT I NEED A NEW FUEL PUMP. WAS NOT AWARE IT WAS UNDER RECALL. PAID TO HAVE IT FIXED IN JULY OF 2009. REPAIR SHOP FAILED TO PUT MY VIN, MILEAGE, AND CORRECT YEAR OF VEHICLE ON INVOICE RESULTING IN NOT BEING ABLE TO GET MY MONEY BACK FROM …
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MY CAR STALLED WHILE IN THE MIDDLE OF A BUSY INTERSECTION WHILE IN MOTION. LATER FIND OUT THAT I NEED A NEW FUEL PUMP. WAS NOT AWARE IT WAS UNDER RECALL. PAID TO HAVE IT FIXED IN JULY OF 2009. REPAIR SHOP FAILED TO PUT MY VIN, MILEAGE, AND CORRECT YEAR OF VEHICLE ON INVOICE RESULTING IN NOT BEING ABLE TO GET MY MONEY BACK FROM FORD. RECALL WAS GOOD THROUGH JANUARY 31, 2010. MY CAR ONCE AGAIN STALLED WHILE AT A STOP LIGHT SPARKS AND SMALL FLAMES WHEN ATTEMPTING TO START AFTER STALLING. ELECTRICAL PROBLEM, AND FORD IS DOING NOTHING ABOUT IT. I REPLACED THE BATTERY AND STILL NO CRANK OR CLICKING. ALSO LISTED AS A RECALL. SPEND $651.02 TO HAVE FUEL PUMP FIXED AND NOW CAN'T GET MY MONEY BACK BECAUSE REPAIR SHOP DID NOT FILL OUT INVOICE CORRECTLY. NOW WILL HAVE TO POSSIBLY PAY OVER A $1,000.00 TO FIX THE ELECTRICAL ISSUE... WHEN THE FUEL PUMP WAS FIXED, THE SHOP FAILED TO SECURE THE GAS TANK CORRECTLY CAUSING FUEL TO POUR OUT WHILE DRIVING AT A RATE OF A GALLON PER MINUTE. FORD IS NOW DOING EVERYTHING THEY CAN TO AVOID PAYING ME BACK FOR THE RECALL SERVICES AFTER I WAS INFORMED BY A FORD CUSTOMER SERVICE REP THAT I WOULD BE PAID BACK. I HAVE BEEN BACK AND FORTH FOR WEEKS NOW TO THE DEALERSHIP AND I HAVE BEEN TOLD OVER AND OVER AGAIN WITH A NEW EXCUSE EVERYTIME AS TO WHY THEY CAN NOT REPAY ME... *TR
NHTSA ODI #10336479
Mileage unknown · Dec 6, 2004
EquipmentFire
CD PLAYER BURNED, THE CD UNEXPECTEDLY WAS PLAYING. SMOKE AND STRONG SMELL FILLED THE INTERIOR OF THE VEHICLE. CD PLAYER RED ERROR, AND CD WAS UNABLE TO BE RETRIEVED. CONSUMER WILL CONTACT MANUFACTURER.*AK
NHTSA ODI #10103170
23,000 miles · Jan 15, 2004
Engine And Engine CoolingEquipmentFuel System, Gasoline
THIS CAR HAS INTERMITTENTLY SHUT DOWN IN TRAFFIC AT 70 MPH, ALSO WILL NOT START FROM TIME TO TIME. VERY UNRELIABLE TRANSPORTATION. INCREDIBLY POOR CHOICE OF VEHICLE. KEY HAS ELECTRONIC CHIP IN IT WHICH MALFUNCTIONS. KEY REPLACED ONCE UNDER WARRANTY; WENT BAD AGAIN. COSTS $400 TO REPLACE.
NHTSA ODI #10069419
Mileage unknown · Aug 9, 2003
EquipmentPower Train
TRANSMISSION FAILURE AT 14000 MILES TRANSMIMSSION WAS REPLACED. FUEL PUMP REPLACED AT 14500 MILES. TRANSMISSON REPLACED SECOND TIME AT 21000 MILES. LCD DASHBOARD FEATURES NEVER WORKED PROPERLY, SERVICED TWICE FOR THE PROBLEM NEVER RESOLVED.*AK
NHTSA ODI #10031145
Mileage unknown · Aug 1, 2003
Electrical SystemEngine And Engine CoolingEquipment
PROBLEMS WITH ODOMETER, GAS GAUGE, TURN SIGNALS,WINDOWS, RADIO, HAZARD LIGHTS, AIR BAG LIGHTS, SPEEDOMETER.*MR. THE MILEAGE AND CLOCK WERE NO LONGER VISIBLE. A NEW BATTERY AND ALTERNATOR WERE INSTALLED PRIOR TO THE INCIDENT. THE SUN ROOF LEAKED CONSTANTLY AND WAS ALSO FIXED PRIOR TO THE INCIDENT. THE BATTERY AND WRENCH LIGHT WE…
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PROBLEMS WITH ODOMETER, GAS GAUGE, TURN SIGNALS,WINDOWS, RADIO, HAZARD LIGHTS, AIR BAG LIGHTS, SPEEDOMETER.*MR. THE MILEAGE AND CLOCK WERE NO LONGER VISIBLE. A NEW BATTERY AND ALTERNATOR WERE INSTALLED PRIOR TO THE INCIDENT. THE SUN ROOF LEAKED CONSTANTLY AND WAS ALSO FIXED PRIOR TO THE INCIDENT. THE BATTERY AND WRENCH LIGHT WERE CONSTANTLY ILLUMINATED. THIS VEHICLE HAD BEEN REPAIRED OVER AND OVER AGAIN. CONSUMER HAD TO EXIT AND BARELY MADE IT HOME WHEN SHE ENTERED THE DRIVEWAY, THE VEHICLE COMPLETELY DIED. *PH. THE AIR CONDITION WAS NOT COLD ENOUGH, THE CIGARETTE LIGHTER WAS BROKE, THE BRAKES MADE A GRINDING NOISE, THE DOOR LOCKS/LATCHES WERE INOPERATIVE, AND THE VEHICLE HAD A TRANSMISSION LEAK. *JB
NHTSA ODI #10032290
82,150 miles · May 19, 2003
EquipmentFuel System, Gasoline
ON OCCASION, THE CAR HAS LOST POWER IN TRAFFIC, WHICH HAS RESULTED IN LOSS OF POWER STEERING AND POWER BRAKE CONTROL. THE DEALERSHIP HAS DIAGNOSED THE CONDITIONS RESULTING IN POWER LOSS AS A PROBLEM WITH THE FUEL PUMP. THIS PROBLEM HAS PROGRESSIVELY WORSENED.*JB
NHTSA ODI #10018915
Mileage unknown · Apr 7, 2001
EquipmentStructure
THE DOOR LOCKS INSTALLED ALLOW THE DRIVER TO HIT A SWITCH ON DRIVER'S DOOR TO LOCK PASSENGERS, OR TO PUSH IN THE LOCK, WHICH WILL LOCK BOTH DRIVER AND PASSENGER'S DOOR. UPON ENTERING THE VEHICLE I HAVE PUSHED BOTH THE SWITCH AND LOCK, NEITHER OF WHICH WOULD LOCK THE PASSENGER'S SIDE. I REPEAT THIS UP TO 10 TIMES BEFORE THE PAS…
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THE DOOR LOCKS INSTALLED ALLOW THE DRIVER TO HIT A SWITCH ON DRIVER'S DOOR TO LOCK PASSENGERS, OR TO PUSH IN THE LOCK, WHICH WILL LOCK BOTH DRIVER AND PASSENGER'S DOOR. UPON ENTERING THE VEHICLE I HAVE PUSHED BOTH THE SWITCH AND LOCK, NEITHER OF WHICH WOULD LOCK THE PASSENGER'S SIDE. I REPEAT THIS UP TO 10 TIMES BEFORE THE PASSENGER SIDE WILL LOCK. NOT TOO SAFE!! 2ND COMPLAINT---STEREO WILL BE ON AND THE DRIVER'S SIDE SPEAKERS WILL SHUT OFF FOR A FEW SECONDS AND YOU WILL ONLY HEAR PASSENGER'S SIDE. THEN THEY WILL COME BACK ON. THIS HAPPENED EVERY 10-15 MINUTES FOR ABOUT 3 MONTHES BUT HAS NOT HAPPENED IN A WHILE.*AK
ON CERTAIN PASSENGER VEHICLES, CONTAMINATION OF THE FILTER IN THE FUEL DELIVERY MODULE (FDM) CAN REDUCE, AND EVENTUALLY BLOCK, THE FLOW OF FUEL TO THE ENGINE.
Consequence & remedy
Consequence: THIS MAY CAUSE ENGINE HESITATION, LOSS OF POWER, SURGING, AND OTHER SIMILAR SYMPTOMS. OVER TIME, THE FILTER MAY BECOME SUFFICIENTLY BLOCKED TO CAUSE THE ENGINE TO STALL, WHICH COULD RESULT IN A CRASH.
Remedy: THIS ACTION IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN AND IS NOT BEING CONDUCTED UNDER THE SAFETY ACT. ALL OWNERS WILL BE NOTIFIED OF THE PROBLEM, AND DEALERS WILL REPLACE THE FDM WITH A NEW DESIGN AT NO CHARGE IF THE OWNER REPORTS THAT THE VEHICLE EXHIBITS ANY OF THE IDENTIFIED SYMPTOMS. THE FREE REPLACEMENT WILL BE AVAILABLE FOR A PERIOD OF 10 YEARS FOLLOWING THE ORIGINAL PURCHASE OF THE VEHICLE, WITH NO MILEAGE LIMIT. THE CAMPAIGN BEGAN ON APRIL 16, 2004. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
VEHICLE DESCRIPTION: PASSENGER VEHICLES EQUIPPED WITH 2.5L V6 ENGINES. THE BATTERY CABLE WAS MISROUTED AND ITS ATTACHMENT TO THE ALTERNATOR CABLE WAS UNDER-TORQUED. IF MISROUTED, THE CABLE COULD CONTACT THE POWER STEERING LINE AND THE INSULATION COULD WEAR, RESULTING IN AN ELECTRICAL SHORT.
Consequence & remedy
Consequence: THE SHORT COULD POTENTIALLY RESULT IN A FIRE, STALLING, OR A NO-START CONDITION.
Remedy: DEALERS WILL INSPECT THE BATTERY CABLE TO THE ALTERNATOR FOR DAMAGE AND, IF IT IS DAMAGED, WILL REPLACE THE CABLE. ADDITIONALLY, THE ROUTING OF THE CABLE WILL BE CORRECTED, AS NECESSARY, AND A ROUTING CLIP WILL BE ADDED. ALSO THE TORQUE ON THE ALTERNATOR ATTACHMENT OF THE CABLE WILL BE CHECKED AND, AS REQUIRED, WILL BE TIGHTENED TO SPECIFICATION. OWNER NOTIFICATION BEGAN MARCH 22, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
VEHICLE DESCRIPTION: PASSENGER VEHICLES NOT EQUIPPED WITH THE ANTI-LOCK BRAKING SYSTEM (ABS). A PRESSURE CONSCIOUS REDUCING VALVE (PCRV) IN THE REAR BRAKES MAY BE SUBJECT TO CORROSION AND RESULT IN MALFUNCTION, WHEN OPERATED IN AREAS THAT USE SALT COMPOUNDS ON THE ROADWAY FOR DE-ICING OR DUST CONTROL.
Consequence & remedy
Consequence: IF BOTH PCRV'S MALFUNCTION, VEHICLE HANDLING COULD BE ADVERSELY AFFECTED DURING BRAKING AS A RESULT OF THE REAR WHEELS LOCKING, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSTALL IMPROVED PCRV'S IN THE REAR BRAKE SYSTEM. THIS RECALL WAS EXPANDED IN SEPTEMBER 2000 TO INCLUDE 1999 AND 2000 FORD CONTOUR, MERCURY MYSTIQUE AND COUGAR VEHICLES.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
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No exact-year investigations in this snapshot.
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