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2002 Mercedes Benz E Class

Owner reports · Recalls · Investigations

Limited comparison data

There is not enough comparable history to draw a useful model-year comparison.

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How this year compares

Owner complaints by model year

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Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

Limited mileage data: 6 of 8 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 3 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Visibility. Review the 2 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Child Seat. Review the 1 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

0 crash reports0 fire reports0 injury reports

What owners actually said

8 reports
102,000 miles · Apr 29, 2014
Electrical System

I REITERATE ....THIS VEHICLE IS A DEATH TRAP! MERCEDES BENZ INSTALLED POWER SEAT CONTROLLERS IN THIS CAR THAT FAIL VERY FREQUENTLY. THIS DESIGN FLAW CAUSES THE UNIT TO RUN POWER SEAT COMPONENTS CONSTANTLY EVEN WHEN THE CAR IS PARKED, KEY REMOVED AND THE CAR IS LOCKED. WITHIN 2-11 HOURS, THE ACTIVITY OF THIS FAULT SEAT CONTROLL…

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I REITERATE ....THIS VEHICLE IS A DEATH TRAP! MERCEDES BENZ INSTALLED POWER SEAT CONTROLLERS IN THIS CAR THAT FAIL VERY FREQUENTLY. THIS DESIGN FLAW CAUSES THE UNIT TO RUN POWER SEAT COMPONENTS CONSTANTLY EVEN WHEN THE CAR IS PARKED, KEY REMOVED AND THE CAR IS LOCKED. WITHIN 2-11 HOURS, THE ACTIVITY OF THIS FAULT SEAT CONTROLLER UNIT DRAINS THE CAR BATTERY! WHEN YOU TRY TO JUMP START THE CAR AS PER MERCEDES BENZ OWNERS MANUAL INSTRUCTIONS, THE PROCESS CAUSES THE REAR LEFT SAM (SIGNAL ACQUISITION AND ACTUATOR MODULE DRIVER SIDE) TO LOSE PARTIAL OR FULL MEMORY. THIS AFFECTS A WHOLE HOST OF SYSTEMS INCLUDING FUEL DELIVERY, TAIL & HEAD LIGHTS. ITEMS THAT ARE ESSENTIAL TO OPERATING A VEHICLE ON THE PUBLIC ROADS SAFELY! THE OTHER DAY, APRIL 25TH, 2014, THE FUEL DELIVERY ON MY 2002 MB C32 AMG FAILED SUDDENLY WHILE I WAS ON THE HIGHWAY! THE LOSS OF POWER WAS SO SUDDEN THAT I HAD TO SWERVE OFF THE ROAD AND ONTO THE SHOULDER; HITTING MY HEAD ON THE DRIVERS SIDE WINDOW IN THE PROCESS! HAVING RESEARCHED THIS EXTENSIVELY AND HAVE FOUND THAT THESE ARE KNOWN PROBLEMS SINCE THE INTRODUCTION OF THE CAR IN 2002. INSTEAD OF A VOLUNTARY RECALL, MERCEDES BENZ DID A PATCH JOB OF REPLACING FAULTY SAMS FOR OWNERS STILL UNDER WARRANTY, AND ONLY IN CASES WHERE THE OWNERS COMPLAINED OR HAD THREE OR MORE VISITS TO A MERCEDES BENZ DEALER SERVICE DEPARTMENT. UPDATED 05/05/14 UPDATED 10/27/2014 *JS

NHTSA ODI #10585495

Mileage unknown · Jun 25, 2009
Electrical System

THE INSTRUMENT CLUSTER LIGHTING IS DIMMING TO THE POINT YOU HAVE TO SQUINT TO SEE THE INFORMATION. THIS REQUIRES FOCUSING ON THE DISPLAY FOR LONGER THAN A SAFE AMOUNT OF TIME ESPECIALLY WHEN YOU ARE DRIVING. *TR

NHTSA ODI #10275001

53,000 miles · Jun 27, 2008
Suspension

FRONT STRUTS FAILED, AIR SUSPENSION (AIR LEAK) AND WHEELS COLLAPSED UP INTO WHEEL WELLS. THE FRONT WHEELS COULD NOT BE TURNED AT ALL; IF TURNED THE TIRES WOULD HAVE RUBBED ON THE WHEEL WELLS RESULTING IN SUDDEN DEFLATION. THIS COLLAPSE OCCURED AFTER THE CAR WAS PARKED IN MY GARAGE FOLLOWING 140 MILES OF INTERSTATE DRIVING. I …

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FRONT STRUTS FAILED, AIR SUSPENSION (AIR LEAK) AND WHEELS COLLAPSED UP INTO WHEEL WELLS. THE FRONT WHEELS COULD NOT BE TURNED AT ALL; IF TURNED THE TIRES WOULD HAVE RUBBED ON THE WHEEL WELLS RESULTING IN SUDDEN DEFLATION. THIS COLLAPSE OCCURED AFTER THE CAR WAS PARKED IN MY GARAGE FOLLOWING 140 MILES OF INTERSTATE DRIVING. I BELIEVE THE LEAK OCCURED WHILE I WAS DRIVING AS THE COMPUTER INDICATED MY MPG HAD DROPPED 2 MPG COMPARED TO EARLIER IN THE DAY. THERE WERE NO REPLACEMENT PARTS AVAILABLE IN THE U.S. (SENT FROM GERMANY), INDICATING EITHER THESE NEVER FAIL AND THEREFORE SPARES NOT NEEDED OR FREQUENT FAILURES RESULTED IN LACK OF REPLACEMENT PARTS. THE REALLY SCARY PART IS THE THOUGHT OF BEING UNABLE TO STEER THE VEHICLE WHEN TRAVELING AT HIGHWAY SPEEDS.

NHTSA ODI #10232529

Mileage unknown · Jan 28, 2008
Electrical System

INSTRUMENT CLUSTER LIGHTING FADED TO POINT OF BARELY BEING ABLE TO SEE PIXELS IN DISPLAY.NO TEMPERATURE READING-NO CLOCK READING AND SPEEDOMETER IS BARELY READABLE.MANUFACTURER ACKNOWLEDGED FAULT ON OTHER MERCEDES MODELS BUT NOT THE E-CLASS.DON'T DRIVE CAR MUCH AT NIGHT BECAUSE OF BARELY READABLE DISPLAY. *CN

NHTSA ODI #10216242

50,023 miles · Oct 15, 2007
Visibility

FAULTY COVER ON ILLUMINATED VANITY MIRROR: 1. THE DESIGN OF THE COVER FOR THE ILLUMINATED VANITY MIRROR ON THE MERCEDES BENZ 2002 E320 IS FAULTY LEADING TO THE COVER BREAKING OFF EASILY DURING NORMAL USE. THE DANGER CREATED BY THE BREAKING OFF OF THE COVER IS THAT WHEN THE SUN VISOR IS PULLED DOWN TO PROTECT AGAINST SUN GLARE,…

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FAULTY COVER ON ILLUMINATED VANITY MIRROR: 1. THE DESIGN OF THE COVER FOR THE ILLUMINATED VANITY MIRROR ON THE MERCEDES BENZ 2002 E320 IS FAULTY LEADING TO THE COVER BREAKING OFF EASILY DURING NORMAL USE. THE DANGER CREATED BY THE BREAKING OFF OF THE COVER IS THAT WHEN THE SUN VISOR IS PULLED DOWN TO PROTECT AGAINST SUN GLARE, THE EXPOSED MIRROR CREATES A DANGEROUS DISTRACTION TO THE DRIVER. AFTER CONDUCTING LIMITED RESEARCH ON THE SUBJECT, IT APPEARS THAT THIS PROBLEM WITH THE ILLUMINATED VANITY MIRROR COVER BREAKING OFF IS WIDESPREAD AND AFFECTS ALL AUTOMOBILES THAT UTILIZE THIS SUN VISOR WITH THE ILLUMINATED VANITY MIRROR AND COVER DESIGN. MERCEDES BENZ HAS NOT ISSUED A RECALL ON THIS FAULTY PRODUCT AND REPLACEMENT OF THE BROKEN COVERS IS LEFT TO THE AUTOMOBILE OWNERS AND THEIR COST. *TR

NHTSA ODI #10205692

35,000 miles · Oct 6, 2006
Child Seat

DT*: THE CONTACT STATED WHILE DRIVING 5 MPH, THE CHILD WAS OBSERVED UNLATCHING THE LEVER AND LOOSENING THE ENTIRE HARNESS. THE SYSTEM USED TO SECURE THE SEAT WAS A LAP BELT COMBINATION FOR A FORWARD FACING CHILD SEAT. THE CONTACT ALERTED THE MANUFACTURER, BUT NO RESOLUTION WAS PROVIDED. MAKE: BRITAX, MODEL: MARATHON, MODEL#E9…

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DT*: THE CONTACT STATED WHILE DRIVING 5 MPH, THE CHILD WAS OBSERVED UNLATCHING THE LEVER AND LOOSENING THE ENTIRE HARNESS. THE SYSTEM USED TO SECURE THE SEAT WAS A LAP BELT COMBINATION FOR A FORWARD FACING CHILD SEAT. THE CONTACT ALERTED THE MANUFACTURER, BUT NO RESOLUTION WAS PROVIDED. MAKE: BRITAX, MODEL: MARATHON, MODEL#E9L0627, DOM: 05/12/05, *AK UPDATED 10/18/2006 - THE CONSUMER'S 21 MONTH OLD CHILD PULLED BACK ON THE STRAP WHICH CAUSED THE HARNESS RELEASE LEVER TO BE DEPRESSED. THE CHILD'S WEIGHT AGAINST THE HARNESS RELEASED THE HARNESS. *NM

NHTSA ODI #10170116

10,000 miles · Feb 17, 2006
Wheels

1. HIT POTHOLE ON SIDE OF ROAD WHILE TRAVELING APPROX 10 MPH. 2. FLAT TIRE 3. REPLACE TIRE. THIS IS THE FOURTH INCIDENT IN 5 YEARS. TWO DIFFERENT TIRE MANUFACTURES INVOLVED. FAILURE IS ALWAYS SIDEWALL INTEGRITY. FAILURE IS DUE TO LOW PROFILE (235/45Z17) TIRES SUPPLIED WITH CAR. NO OTHER WHEEL/TIRE COMBINATION AVAILABLE…

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1. HIT POTHOLE ON SIDE OF ROAD WHILE TRAVELING APPROX 10 MPH. 2. FLAT TIRE 3. REPLACE TIRE. THIS IS THE FOURTH INCIDENT IN 5 YEARS. TWO DIFFERENT TIRE MANUFACTURES INVOLVED. FAILURE IS ALWAYS SIDEWALL INTEGRITY. FAILURE IS DUE TO LOW PROFILE (235/45Z17) TIRES SUPPLIED WITH CAR. NO OTHER WHEEL/TIRE COMBINATION AVAILABLE DUE TO LARGE BRAKES. *NM

NHTSA ODI #10150567

39,410 miles · Dec 29, 2005
Visibility

RIGHT REAR WINDOW MOTOR REPLACED. WINDOW HAD BEEN LOWERED AND RAISED APPROX. FOUR TIMES SINCE CAR WAS PURCHASED NEW IN 2002. *JB

NHTSA ODI #10146317

Official recalls

0

No recalls in this snapshot.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.