I AM USING THIS FORUM TO CALL ATTENTION TO MAJOR SAFETY HAZARD CONDITIONS INVOLVING DESIGN, ENGINEERING AND STRUCTURAL FAILURES OF THE 2002 MONACO/MCKENZIE ROGUE CLASS C MOTORHOME, PURCHASED NEW IN 2002 IN PARKER, AZ. THE VEHICLE WAS BUILT IN OREGON. THE SAFETY RELATED ISSUES INVOLVE MULTIPLE OCCURRENCES OF DEFECTS IN WORKMANS…
Read full complaint
I AM USING THIS FORUM TO CALL ATTENTION TO MAJOR SAFETY HAZARD CONDITIONS INVOLVING DESIGN, ENGINEERING AND STRUCTURAL FAILURES OF THE 2002 MONACO/MCKENZIE ROGUE CLASS C MOTORHOME, PURCHASED NEW IN 2002 IN PARKER, AZ. THE VEHICLE WAS BUILT IN OREGON. THE SAFETY RELATED ISSUES INVOLVE MULTIPLE OCCURRENCES OF DEFECTS IN WORKMANSHIP AND MATERIALS, INCLUDING BURNED INTERIOR LIGHT SWITCHES; A 22 GALLON PROPANE TANK FELL OFF VEHICLE WHILE IN MOTION; FACTORY INSTALLED TV SET BROKE LOOSE FROM ORIGINAL MOUNTINGS AT 65 MPH, HITTING THE DRIVER AND CRASHING TO THE COACH FLOOR. BUT THE MAJOR CONCERN IS REPEATED STRUCTURAL FAILURE OF THE VEHICLE'S EXTERIOR SIDE WALLS AND ROOF TO CAB MOUNTINGS CAUSING WIND WATER AND DUST INTRUSION. MONACO HAS ATTEMPTED TO REPAIR THE VEHICLE ON THREE PREVIOUS OCCASIONS. THE VEHICLE NOW HAS AN UNDETECTED WATER LEAK IN THE IMMEDIATE AREA OF THE PREVIOUS REPAIRS THAT HAS RESULTED IN EVIDENCE OF BLACK MOLD GROWING BETWEEN THE INNER AND OUTER ROOF AND SIDE WALLS AND RESULTING IN RUINED INTERIOR PANELS, BEDDING AND WINDOW TREATMENTS. TO MY KNOWLEDGE, NONE OF THE PROBLEMS I HAVE EXPERIENCED, ALTHOUGH DOCUMENTED BY MONACO, HAVE BEEN FORMALLY REPORTED TO UNSUSPECTING, LIKE-VEHICLE OWNERS THROUGH MONACO CONTACT NOR THROUGH VOLUNTARY RECALL. OWNERS OF MCKENZIE ROGUE AND HOLIDAY RAMBLER ADMIRAL CLASS C MOTORHOMES SHOULD BE MADE AWARE OF THESE LIFE THREATENING CONDITIONS AND MONACO SHOULD IMMEDIATELY RECALL ALL UNITS BUILT SINCE 2002 FOR INSPECTION AND NO COST REPAIR OR VEHICLE REPLACEMENT/BUY BACK. MY VEHICLE IS BEYOND REPAIR AND I AM FORMALLY REQUESTING MONACO TO BUY BACK MY COACH AT FULL PURCHASE PRICE. *JB
CERTAIN MOTORHOMES FAIL TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NOS. 207, "SEATING SYSTEMS" AND 210, "SEAT BET ASSEMBLY ANCHORAGES." THE BOLT AND LOCK NUT CONNECTING THE DRIVER AND PASSENGER SEATS TO THE SLIDE TRACK WERE NOT INSTALLED CORRECTLY. INCORRECT HARDWARE WAS ALSO USED TO SECURE THE SEAT PEDESTAL TO THE FLOOR MOUNTS.
Consequence & remedy
Consequence: IN SOME CRASH CONDITIONS, INCORRECT INSTALLATION COULD ALLOW THE DRIVER AND/OR PASSENGER SEAT PEDESTAL/FRAME TO BECOME LOOSE, WHICH COULD RESULT IN DEATH OR INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL INSTALL A NEW BOLT AND LOCK NUT TO THE PEDESTAL MOUNT. OWNER NOTIFICAITON BEGAN JANUARY 21, 2004. OWNERS SHOULD CONTACT MONACO AT 1-877-466-6226.
VEHICLE DESCRIPTION: MOTOR HOMES WITH STANDARD 19" TELEVISIONS. THE MOTOR HOMES MAY NOT HAVE SUFFICIENT MOUNTING HARDWARE TO SECURE THE STANDARD 19" TELEVISION TO THE CABINET PROPERLY.
Consequence & remedy
Consequence: UNDER CERTAIN CONDITIONS, THE TELEVISION COULD FALL OUT OF THE CABINET, POSSIBLY INJURING AN OCCUPANT.
Remedy: DEALERS WILL REMOVE THE ORIGINAL CABINET AND INSTALL A REVISED CABINET ASSEMBLY. OWNER NOTIFICATION BEGAN OCTOBER 18, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT MONACO AT 1-800-685-6545.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE02027 · Battery Cable
Opened Mar 5, 2002 · Closed Jun 3, 2002
Status: closed (inferred from source dates) · Electrical System
IN RESPONSE TO ODI'S MARCH 25, 2002 INFORMATION REQUEST, MONACO COACH HAS DECIDED TO INITIATE A PRODUCT SAFETY RECALL AND FILED THE APPROPRIATE DOCUMENTATION (DEFECT NOTICE) WITH NHTSA ON MAY 23, 2002.
2002 Mckenzie Rogue Problems, Complaints & Recalls | Skip That Year