2010 Mazda Tribute

Two years ago my vehicle started loosing electrical power steering.. there is a recall for this issue… my vehicle was not experiencing this issue at the time of the recall. I have not been able to drive my vehicle because it randomly looses power steering deeming it extremely dangerous to drive.. I informed mazda who stated there system shows it was repaired during the recall will not cover the cost, but this is not true. I’m the only owner and I can’t drive it due to this issue

The contact owns a 2010 Mazda Tribute. The contact stated while driving at an undisclosed speed, the steering wheel became very stiff and was difficult to turn in either direction. The contact drove the vehicle with manual steering to his destination. The contact stated that the failure was intermittent. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 123,000.

TL* THE CONTACT OWNS A 2010 MAZDA TRIBUTE. WHILE PULLING INTO A PARKING LOT, THE ELECTRIC POWER STEERING FAILED AND AN UNKNOWN INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT BELIEVED THAT THERE WERE FAULTY COMPONENTS IN THE STEERING WHEEL. THE CONTACT WAS ABLE TO PULL INTO A PARKING SPOT AND HAD THE VEHICLE TOWED HOME. CAPITAL MAZDA OF CARY (525 CROSSROADS BLVD, CARY, NC 27511, (919) 859-2000) SUGGESTED TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING AT THE CONTACT'S EXPENSE. THE MANUFACTURER STATED THAT SINCE THE VEHICLE WAS PREVIOUSLY REPAIRED PER AN UNKNOWN RECALL IN 2014, THEY WOULD NOT ASSIST WITH THE REPAIR COSTS, CONTACT STATED HE RETIRED TECHNICIAN FROM CATERPILLAR INC CAN HANDLE MOST REPAIRS HIMSELF, HAD AESS TO A DIAGNOSTIC COMPUTER AND PULLED THE CODES FOR THE FAILURE, LOOKED UP THE CODES UP FOR A STEERING TORQUE SENSOR ORDERED ONE FROM CAPITAL MAZDA ON NOVEMBER 14TH FOR DELIVERY ON FRIDAY THE 15TH PICKED IT UP BUT DIDN'T HAVE TIME TO INSTALL TIL THE 16TH WHICH IS A SATURDAY. INSTALLED AND STILL HAVE THE SAME FAILURE. BUT THE SENSOR PART FROM MAZDA HAD BEEN USED AND PUT BACK IN BOX WHICH WERE ESTIMATED AT $2,800. THE SENSOR ALONE WAS $368.98 LOCATED A TRIBUTE IN A LOAD U-PULL-IT JUNKYARD GOT THE WHOLE ASSEMBLY FOR $35.44 GOT THE PART REMOVED AND REPLACED THE UNIT VEHICLE PERFORMED AS IT SHOULD THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 106,000. *BF *TP

WHILE THE CAR WAS IN USE AND RUNNING, THE TIMING CHAIN COVER FAILED RESULTING IN THE SERPENTINE BELT TENSIONER COMING DETACHED. THE SERPENTINE TENSIONER MOUNT BROKE OFF THE TIMING CHAN COVER, RESULTING IN THE LOSS OF ALL LOADS DRIVEN FROM THE SERPENTINE BELT. THIS FAILURE PRESENTS A SEVERE SAFETY ISSUE AS WITHOUT THE SERPENTINE BELT PROPERLY FUNCTIONING THE ALTERNATOR WILL NOT GENERATE ELECTRICITY, THE BATTERY WILL BE DRAINED AND THEN THE ELECTRIC POWER STEERING WILL FAIL. AN AVERAGE DRIVER WILL NOT BE ABLE TO CONTROL THE VEHICLE WITHOUT POWER STEERING AND BRAKE ASSISTANCE. UNTIL ALMOST ALL OF THE OIL HAS BEEN THROWN FROM THE ENGINE OR THE BATTERY DIES, THERE IS NO WARNING TO THE DRIVER -- THE DRIVER KNOWS NOTHING OF THIS FAILURE UNTIL THE LOW OIL PRESSURE, ALTERNATOR OR CHECK ENGINE LIGHT COMES ON. THE VEHICLE HAD ONLY 62156 MILES WHEN THIS EXTRAORDINARY FAILURE OCCURRED.

TL* THE CONTACT OWNS A 2010 MAZDA TRIBUTE. WHILE DRIVING 30 MPH, THE POWER STEERING FAILED TO OPERATE. THE CONTACT DROVE SLOWLY AND PARKED THE VEHICLE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO CAPITAL MAZDA OF CARY (525 CROSSROADS BLVD, CARY, NC 27511, (919) 859-2000) WHERE IT WAS DIAGNOSED, BUT NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.