2012 Mazda MAZDA5

TL* THE CONTACT OWNED A 2012 MAZDA 5. WHILE MAKING A TURN AT APPROXIMATELY 53 MPH, THE CONTACT LOST CONTROL OF THE STEERING WHEEL. THE VEHICLE ROLLED OVER THREE TIMES AND CRASHED INTO A DITCH. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A CONCUSSION AND MINOR NECK, BACK, AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,666.

I HAD 3,000 MILES ON MY 2012 MAZDA 5 WHEN I FIRST COMPLAINED TO A MAZDA DEALER THAT MY CAR WOULD WOBBLE WHEN GOING FORWARD INTO A RIGHT TURN AND IN REVERSE WHEN MAKING A LEFT TURN.'SOMETHING' WOULD ALWAYS CORRECT THE PROBLEM FOR A WHILE WHEN I COMPLAINED DURING MULTIPLE OIL CHANGES. RECENTLY AT 25,000 MILES A DEALER FINALLY TOLD ME MY ROTORS WERE OUT OF ROUND SO THEY WERE GOING TO GROUND THEM DOWN TO MAKE THEM STRAIGHT. I REQUESTED A REPLACEMENT BUT THEY SAID NO. I WOULD NOT EXPECT NOR HAVE I EVER SEEN ROTORS WEAR DOWN BEFORE YEARS OF SERVICE. THERE IS NOW A PERCEPTION OF SKIDDING FOR A SECOND WHEN I GO AROUND A CORNER THAT I HAVE FELT TWICE SINCE THE ROTORS WERE SUPPOSEDLY MADE EVEN. THE CAR IS UNDER WARRANTY. HAS ANYONE ELSE HAD THIS PROBLEM? IS THIS A SAFETY ISSUE? I FEEL UNSAFE AS THE CAR HAS ALWAYS HAD A BALANCE PROBLEM. THE DEALER I BOUGHT THE CAR FROM SAID HE DOESN'T FEEL OR SEE A PROBLEM AND REFUSES TO REPLACE THE ROTORS EVEN THOUGH THE PROBLEM HAS BEEN THERE SINCE I BOUGHT THE CAR. IS THERE ANYTHING I NEED TO WORRY ABOUT OR DO? UPDATED 09/05/13*LJ

I HAD NOTICED MY STEERING WHEEL SHAKING SLIGHTLY WHEN SLOWING FROM HIGHWAY SPEEDS WHEN MY MAZDA5 HAD 13000 MILES. I SERVICED MY CAR AT 18000 MILES FOR AN OUT OF STATE TRIP, AT THIS TIME MY BRAKES WERE AT .08MM AND IN GOOD CONDITION. DURING AND AFTER MY TRIP THE STEERING VIBRATION BECAME SO EXTREME WHEN BRAKING AT HIGHWAY SPEEDS THAT I AVOIDED FURTHER DRIVING ON THE FREEWAY FOR SAFETY. I RETURNED THE CAR TO THE DEALER SERVICE CENTER AND THEY CHECKED MY ROTORS. THEY INFORMED ME THAT "RUN OUT LIMIT" ON ROTORS IS .04MM AND MINE WERE AT .06MM AND WERE SO WARPED THAT THEY COULD NOT BE RESURFACED. THIS PART IS NOT UNDER WARRANTY AND THE SERVICE CENTER WAS UNABLE TO MAKE A DETERMINATION IF THIS WAS "WEAR AND TEAR" OR A "PARTS DEFECT". I ASKED FOR AN EXPLANATION AS TO HOW MY BRAKES HAVE NEVER BEEN CHANGED AND ARE STILL IN GOOD CONDITION; HOW IT COULD POSSIBLY BE "WEAR AND TEAR"? THEY DIRECTED ME TO MAZDA CUSTOMER SERVICE TO GET APPROVAL FOR THE SERVICE. AFTER A FEW DAYS MAZDA AGREED TO REPAIR MY MAZDA5 UNDER "GOODWILL, ONE TIME ONLY" AND NOT UNDER ANY SORT OF WARRANTY. I FEEL THIS IS A BREAKING SYSTEM DEFECT AND SHOULD BE INVESTIGATED. *TR