NHTSA owner reports · September 18, 2026 snapshot.
Forward Collision Avoidance complaints
36 reportsClear category filter15,000 miles · Aug 3, 2026
Air BagsForward Collision AvoidanceInjury
The contact owns a 2024 Mazda CX-90. The contact stated that while her husband was driving 70 MPH with the cruise control activated, her husband attempted to deactivate the cruise control before exiting the highway; however, the cruise control failed to deactivate. The brake pedal was depressed, but the brakes failed to stop the…
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The contact owns a 2024 Mazda CX-90. The contact stated that while her husband was driving 70 MPH with the cruise control activated, her husband attempted to deactivate the cruise control before exiting the highway; however, the cruise control failed to deactivate. The brake pedal was depressed, but the brakes failed to stop the vehicle. The contact's husband exited the highway and drove into the median to avoid crashing with other vehicles. The driver turned the steering wheel, causing the vehicle to flip and then slam into the ground, fracturing both axles. The cruise control then deactivated. The contact stated that only the front driver's side air bags deployed. The driver suffered hip and arm bruises, while the contact suffered a lump on the head, and as bruises on the collarbone and arm. The driver received medical attention at the scene, but the contact declined. A Police report was filed. The vehicle was towed to a tow yard but had not yet been declared a total loss by the insurance company. The contact stated that prior to the failure, the message "Trailer Attached in Tow Mode" was displayed and the vehicle was taken to the dealer, who replaced the wiring harness due to corrosion. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000.
NHTSA ODI #11754517
Mileage unknown · Jun 29, 2026
Electrical SystemForward Collision AvoidanceUnknown Or Other
The vehicle lurched to a complete stop and engaged the parking brake while entering the on ramp at FDR bridge in NYC. I had my whole family (7 of us) in the vehicle. Cars behind us had to slam on the brakes or swear to not hit us. The worst part is, the car had no option to put it into neutral to move the vehicle to a safe locat…
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The vehicle lurched to a complete stop and engaged the parking brake while entering the on ramp at FDR bridge in NYC. I had my whole family (7 of us) in the vehicle. Cars behind us had to slam on the brakes or swear to not hit us. The worst part is, the car had no option to put it into neutral to move the vehicle to a safe location. I sat praying for 45 minutes while we waited for a tow truck. Cars were flying past us as we were blocking 2 lanes of traffic, one of which was the on ramp. They could not see us as they were coming around a corner. Several accidents almost happened. There was nothing we could do but sit there. This is a known issue with Mazda CX 90 2024 PHEV system. Mazda did not warn me in any way that if the vehicle has an issue with the PHEV system, it was going to disable the vehicle to the point that you are unable to put it into neutral. There was no way to disengage the parking break. The vehicle was towed twice with the break engaged.
NHTSA ODI #11747142
11,000 miles · Jun 17, 2026
Forward Collision Avoidance
The contact owns a 2024 Mazda CX-90. The contact stated that while driving 70 MPH, the dynamic cruise control feature failed to function as intended. The contact stated that the vehicle slowed down and then independently accelerated. The contact depressed the brake pedal to stop the vehicle. The message “Steering Assist Unavaila…
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The contact owns a 2024 Mazda CX-90. The contact stated that while driving 70 MPH, the dynamic cruise control feature failed to function as intended. The contact stated that the vehicle slowed down and then independently accelerated. The contact depressed the brake pedal to stop the vehicle. The message “Steering Assist Unavailable” was displayed. The vehicle was taken to the dealer; however, the failure was not duplicated. In addition, the contact stated that the vehicle was taken to several dealers, however the failure was not duplicated. The contact informed the dealers that the vehicle needed to be driven on the expressway for the failure to occur. The contact stated that the failure did not occur while driving the vehicle at slow speeds on the local streets. The contact stated that the failure was persistent while driving on the expressway. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 11,000.
NHTSA ODI #11744852
Mileage unknown · Jun 10, 2026
Forward Collision Avoidance
On March 27, 2026, while driving approximately 20-35 mph on a city street in clear daytime conditions, my vehicle unexpectedly activated Smart Brake Support (SBS) and applied the brakes hard enough to bring the vehicle to a complete stop. There was no vehicle directly in front of me and no obvious obstruction that would have req…
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On March 27, 2026, while driving approximately 20-35 mph on a city street in clear daytime conditions, my vehicle unexpectedly activated Smart Brake Support (SBS) and applied the brakes hard enough to bring the vehicle to a complete stop. There was no vehicle directly in front of me and no obvious obstruction that would have required emergency braking. Immediately prior to braking, the vehicle displayed brake warnings and alerts inside the cabin. The sudden braking created a safety risk because the vehicle came to a complete stop in an active travel lane without warning. Had another vehicle been following closely, a rear-end collision could have occurred. The event was reported to my Mazda dealership, Herzog-Meier Mazda, on March 30, 2026, the next business day after it occurred. The dealership advised that the vehicle should not have behaved this way because the applicable software update related to the Smart Brake Support system had already been installed. The vehicle was subsequently returned to the dealership for further investigation on April 22, 2026, and remained there for an extended period while Mazda reviewed the incident. Mazda regional technical personnel reviewed vehicle data and confirmed that Smart Brake Support activated during the event. Mazda's conclusion was that the system operated as designed because vehicle data indicated a perceived collision risk. However, Mazda also stated that no camera footage from the event was retained and that the surrounding conditions could not be independently verified. As a result, Mazda was unable to identify what specific object or condition triggered the emergency braking event. No repairs were performed, and Mazda recommended returning the vehicle to service. The Smart Brake Support system remains available for inspection. The event has been reviewed by the dealership, Mazda regional technical personnel, and Mazda Customer Experience. No defect was acknowledged by Mazda, despite the unexpected full braking event
NHTSA ODI #11743320
Mileage unknown · Apr 29, 2026
Electrical SystemForward Collision AvoidanceService Brakes
1) What component or system failed? The issue appears to involve the vehicle’s electrical system and hybrid system, as well as brake-related electronic systems. The vehicle displayed multiple warnings including “Hybrid System Malfunction” and “Critical Vehicle Malfunction.” The electronic parking brake system was also affected d…
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1) What component or system failed? The issue appears to involve the vehicle’s electrical system and hybrid system, as well as brake-related electronic systems. The vehicle displayed multiple warnings including “Hybrid System Malfunction” and “Critical Vehicle Malfunction.” The electronic parking brake system was also affected during the incident, including a situation where the brake could not be released while the vehicle was in motion. The affected components are available for inspection upon request. 2) How was safety put at risk? Safety was put at risk because the malfunction occurred while driving and involved critical system warnings and brake-related issues, including the inability to release the electronic parking brake. The sudden appearance of a “Critical Vehicle Malfunction” warning during operation created concern about potential loss of vehicle control and safe braking capability in traffic. 3) Has the problem been reproduced or confirmed by a dealer? The issue has not been fully resolved. The vehicle previously underwent service for a high-voltage hybrid battery replacement, but the current symptoms continue to occur repeatedly. The problem has not yet been confirmed as permanently resolved by the dealer. 4) Has the vehicle been inspected by manufacturer, police, insurance, etc.? UNKNOWN 5) Were there warning lamps or symptoms before failure? Yes. Over the past two weeks, multiple warning lights and messages have appeared almost daily, including: Check Engine Light Hybrid System Malfunction i-Stop malfunction Intermittent brake / electronic parking brake warnings A “Critical Vehicle Malfunction” warning occurred once while driving, along with multiple simultaneous alerts. These warnings sometimes disappear after restarting the vehicle but consistently reappear during normal driving.
NHTSA ODI #11734505
Mileage unknown · Jun 13, 2025
Back Over PreventionForward Collision Avoidance
We have had Multiple I-Sense(safety system).It will shutdown whwnever it feels like it no matter the weather.We have had at Mazda 7 times and they have applied several programming updates withouit success. We have also have Apple wireless airplay for directions and phone failure 100's of times and have had it Mazda fro the same …
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We have had Multiple I-Sense(safety system).It will shutdown whwnever it feels like it no matter the weather.We have had at Mazda 7 times and they have applied several programming updates withouit success. We have also have Apple wireless airplay for directions and phone failure 100's of times and have had it Mazda fro the same 7 times to fix to no avail
NHTSA ODI #11666798
Mileage unknown · Apr 23, 2025
Forward Collision AvoidancePower Train
On multiple occasions the vehicle has falsely detected collisions and suddenly braked while on highway leading to serious safety issues. On other occasions, while changing the lanes with blinkers on, the vehicle suddenly steered back into the original lane and triggered a collision warning even though there was no vehicle/obstac…
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On multiple occasions the vehicle has falsely detected collisions and suddenly braked while on highway leading to serious safety issues. On other occasions, while changing the lanes with blinkers on, the vehicle suddenly steered back into the original lane and triggered a collision warning even though there was no vehicle/obstacle nearby. This created a serious risk of collision. Even at slow speeds, the vehicle inaccurately triggers a collision warning creating unsafe driving conditions. This frequently happens when we are driving the vehicle in the parking garage, even in absence of moving vehicles nearby. The mild hybrid power train system had issue leading to hybrid system malfunction and iSTOP malfunction. This finally led to hybrid battery failure and the vehicle remaining out of service for over a month. Apple Carplay disconnects erratically creating hazardous condition especially when we are using Carplay for navigation. Such a disconnection requires the driver to suddenly reach over to the phone and input driving directions in the phone again. This is especially dangerous in city driving conditions needing frequent turns.
NHTSA ODI #11656370
Mileage unknown · Sep 26, 2024
Forward Collision Avoidance
Same problem as Recall no. 24V349000, which does not apply to my vehicle because it is newer than the manufacturer build range. 100% repeatable.
NHTSA ODI #11616724
Mileage unknown · Sep 15, 2024
Forward Collision AvoidanceStructureVehicle Speed ControlCrash
I was parking the car at a low speed (2mph) when it suddenly accelerated with a great speed, jumped the curb in front and moved forward and up a small hill. The car collided with a tree before I was able to stop it. All ADAS features were activated in the car and no alarms sounded prior or during the event, which lasted between …
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I was parking the car at a low speed (2mph) when it suddenly accelerated with a great speed, jumped the curb in front and moved forward and up a small hill. The car collided with a tree before I was able to stop it. All ADAS features were activated in the car and no alarms sounded prior or during the event, which lasted between 1-2 seconds. The vehicle was inspected by Mazda and deemed safe to continue to operate. The dealer did not find a cause for the malfunction and suggested external influence. The inspection took about 3hrs, which included addressing multiple recalls on the vehicle. At time of incident I have owned the car for about two months and did not experience similar issues, however others did according to my web search. I found reports on popular forums describing sudden acceleration of Mazda CX-90 vehicles.
NHTSA ODI #11614734
Mileage unknown · Sep 9, 2024
Forward Collision Avoidance
Driving between 30 - 40 mph on a strait road with no obstacles in front or along side the emergency braking engaged for no apparent reason at all! This has been an ongoing issue with this vehicle, there was a recall to update the software but the problem still exists intermittently! This is a very serious safety concern to hav…
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Driving between 30 - 40 mph on a strait road with no obstacles in front or along side the emergency braking engaged for no apparent reason at all! This has been an ongoing issue with this vehicle, there was a recall to update the software but the problem still exists intermittently! This is a very serious safety concern to have an all of a sudden unexpected hard braking action when the road is free and clear!
NHTSA ODI #11613544
Official recalls
11Sep 2, 2025
Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-90 and 2025 CX-70 mild hybrid electric vehicles (MHEV). The fuel gauge in the instrument cluster may display an inaccurate fuel reading.
Consequence & remedy
Consequence: An inaccurate fuel gauge may result in the vehicle unexpectedly running out of fuel and stalling, increasing the risk of a crash.
Remedy: Dealers will update the body control module (BCM) software, free of charge. Owner notification letters were mailed October 24, 2025. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for this recall is 78251. The information in your report suggests that Mazda may have been aware of this issue more than five business days before filing a report with NHTSA. Please be reminded that under Federal law, this agency is to be notified of all safety defect and/or noncompliance decisions within five business days. 49 CFR 573.6 Significant civil penalties can be assessed for this violation.
Additional source detail variants (2)
Electrical System:instrument Panel:fuel Gauge:fuel Level Float/sensor/sending Unit
Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-90 and 2025 CX-70 mild hybrid electric vehicles (MHEV). The fuel gauge in the instrument cluster may display an inaccurate fuel reading.
Consequence: An inaccurate fuel gauge may result in the vehicle unexpectedly running out of fuel and stalling, increasing the risk of a crash.
Remedy: Dealers will update the body control module (BCM) software, free of charge. Owner notification letters were mailed October 24, 2025. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for this recall is 78251. The information in your report suggests that Mazda may have been aware of this issue more than five business days before filing a report with NHTSA. Please be reminded that under Federal law, this agency is to be notified of all safety defect and/or noncompliance decisions within five business days. 49 CFR 573.6 Significant civil penalties can be assessed for this violation.
Electrical System:body Control Module:software
Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-90 and 2025 CX-70 mild hybrid electric vehicles (MHEV). The fuel gauge in the instrument cluster may display an inaccurate fuel reading.
Consequence: An inaccurate fuel gauge may result in the vehicle unexpectedly running out of fuel and stalling, increasing the risk of a crash.
Remedy: Dealers will update the body control module (BCM) software, free of charge. Owner notification letters were mailed October 24, 2025. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for this recall is 78251. The information in your report suggests that Mazda may have been aware of this issue more than five business days before filing a report with NHTSA. Please be reminded that under Federal law, this agency is to be notified of all safety defect and/or noncompliance decisions within five business days. 49 CFR 573.6 Significant civil penalties can be assessed for this violation.
Oct 31, 2024
Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-90 and 2025 CX-70 vehicles equipped with a Dash Electrical Supply Unit (ESU). During vehicle startup, the defroster, seat belt warning, 360° view monitor functions, and the PHEV high-voltage battery cooling system may not function properly.
Consequence & remedy
Consequence: An ESU that does not function properly, increases the risk of a crash.
Remedy: Dealers will reprogram the Dash ESU with improved software, free of charge. Owner notification letters were mailed December 18, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7124J.
Additional source detail variants (2)
Structure:interior Panels:dashboard
Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-90 and 2025 CX-70 vehicles equipped with a Dash Electrical Supply Unit (ESU). During vehicle startup, the defroster, seat belt warning, 360° view monitor functions, and the PHEV high-voltage battery cooling system may not function properly.
Consequence: An ESU that does not function properly, increases the risk of a crash.
Remedy: Dealers will reprogram the Dash ESU with improved software, free of charge. Owner notification letters were mailed December 18, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7124J.
Electrical System:software
Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-90 and 2025 CX-70 vehicles equipped with a Dash Electrical Supply Unit (ESU). During vehicle startup, the defroster, seat belt warning, 360° view monitor functions, and the PHEV high-voltage battery cooling system may not function properly.
Consequence: An ESU that does not function properly, increases the risk of a crash.
Remedy: Dealers will reprogram the Dash ESU with improved software, free of charge. Owner notification letters were mailed December 18, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7124J.
Oct 31, 2024
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 and 2025 CX-70 vehicles. The powertrain control module (PCM) and engine control modules (ECM) software may cause malfunction indicator lights to illuminate and a loss of drive power.
Consequence & remedy
Consequence: Loss of drive power increases the risk of a crash.
Remedy: Dealers will reprogram the PCM and ECM software, free of charge. Owner notification letters were mailed December 19, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7024J.
Additional source detail variants (2)
Engine And Engine Cooling:engine:engine Control Module (ecu/ecm)
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 and 2025 CX-70 vehicles. The powertrain control module (PCM) and engine control modules (ECM) software may cause malfunction indicator lights to illuminate and a loss of drive power.
Consequence: Loss of drive power increases the risk of a crash.
Remedy: Dealers will reprogram the PCM and ECM software, free of charge. Owner notification letters were mailed December 19, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7024J.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 and 2025 CX-70 vehicles. The powertrain control module (PCM) and engine control modules (ECM) software may cause malfunction indicator lights to illuminate and a loss of drive power.
Consequence: Loss of drive power increases the risk of a crash.
Remedy: Dealers will reprogram the PCM and ECM software, free of charge. Owner notification letters were mailed December 19, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7024J.
Oct 31, 2024
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. The engine may not restart after the idling stop feature (i-stop) turns off the engine due to a software issue.
Consequence & remedy
Consequence: An engine that fails to restart increases the risk of a crash.
Remedy: Dealers will reprogram the powertrain control module (PCM) and the battery energy control module (BECM) software, free of charge. Owner notification letters were mailed December 19, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7024J.
Additional source detail variants (2)
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. The engine may not restart after the idling stop feature (i-stop) turns off the engine due to a software issue.
Consequence: An engine that fails to restart increases the risk of a crash.
Remedy: Dealers will reprogram the powertrain control module (PCM) and the battery energy control module (BECM) software, free of charge. Owner notification letters were mailed December 19, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7024J.
Electrical System:propulsion System:traction Battery:management System/energy Control Module (bms/becm):software
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. The engine may not restart after the idling stop feature (i-stop) turns off the engine due to a software issue.
Consequence: An engine that fails to restart increases the risk of a crash.
Remedy: Dealers will reprogram the powertrain control module (PCM) and the battery energy control module (BECM) software, free of charge. Owner notification letters were mailed December 19, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7024J.
Oct 31, 2024
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 and 2025 CX-70 plug-in hybrid electric vehicles. Improper inverter software may cause the malfunction indicator lights to illuminate, and a loss of drive power may occur while in electric vehicle (EV) mode.
Consequence & remedy
Consequence: Loss of drive power increases the risk of a crash.
Remedy: Dealers will install improved inverter software, free of charge. Owner notification letters were mailed December 19, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7024J.
Additional source detail variants (2)
Electrical System:propulsion System:inverter
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 and 2025 CX-70 plug-in hybrid electric vehicles. Improper inverter software may cause the malfunction indicator lights to illuminate, and a loss of drive power may occur while in electric vehicle (EV) mode.
Consequence: Loss of drive power increases the risk of a crash.
Remedy: Dealers will install improved inverter software, free of charge. Owner notification letters were mailed December 19, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7024J.
Electrical System:software
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 and 2025 CX-70 plug-in hybrid electric vehicles. Improper inverter software may cause the malfunction indicator lights to illuminate, and a loss of drive power may occur while in electric vehicle (EV) mode.
Consequence: Loss of drive power increases the risk of a crash.
Remedy: Dealers will install improved inverter software, free of charge. Owner notification letters were mailed December 19, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7024J.
May 16, 2024
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. The brakes may activate suddenly due to the automatic braking system falsely detecting certain objects while driving.
Consequence & remedy
Consequence: Unexpected braking increases the risk of a crash.
Remedy: Dealers will reprogram the vehicle control module (VCM) with updated software, free of charge. Owner notification letters were mailed July 12, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6724E.
Jan 18, 2024
Mazda North America Operations (Mazda) is recalling certain 2024 CX-90 vehicles. An assembly issue with the worm gear in the steering system may result in a sudden loss of power steering assist.
Consequence & remedy
Consequence: Loss of power steering assist while driving increases the risk of a crash.
Remedy: Dealers will replace the spring engaging the worm gear and reapply grease to the gear teeth, free of charge. Owner notification letters were mailed March 6, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6524A.
Oct 26, 2023
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 and MAZDA3 vehicles. Due to a software error, the rearview, front, and/or side camera images may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence & remedy
Consequence: A camera that does not display an image can reduce the driver's view, increasing the risk of a crash or injury.
Remedy: Dealers will update the view monitor control module software, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6223J.
Additional source detail variants (3)
Forward Collision Avoidance: Sensing System: Camera
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 and MAZDA3 vehicles. Due to a software error, the rearview, front, and/or side camera images may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence: A camera that does not display an image can reduce the driver's view, increasing the risk of a crash or injury.
Remedy: Dealers will update the view monitor control module software, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6223J.
Lane Departure: Sensing System: Camera
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 and MAZDA3 vehicles. Due to a software error, the rearview, front, and/or side camera images may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence: A camera that does not display an image can reduce the driver's view, increasing the risk of a crash or injury.
Remedy: Dealers will update the view monitor control module software, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6223J.
Back Over Prevention: Sensing System: Camera
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 and MAZDA3 vehicles. Due to a software error, the rearview, front, and/or side camera images may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence: A camera that does not display an image can reduce the driver's view, increasing the risk of a crash or injury.
Remedy: Dealers will update the view monitor control module software, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6223J.
Oct 26, 2023
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 plug-in hybrid electric (PHEV) vehicles. Due to a software error, the engine and electric motor may shut down unexpectedly, which can result in a loss of drive power.
Consequence & remedy
Consequence: A loss of drive power can increase the risk of a crash.
Remedy: Dealers will update the powertrain control module and engine control module software, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6323J.
Aug 4, 2023
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. Software in the Approaching Vehicle Audible System (AVAS) Information Sound Box (ISB) amplifier may be missing, which can cause inaccurate, external pedestrian warning sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid Electric Vehicles."
Consequence & remedy
Consequence: Inaccurate external warning sounds may confuse pedestrians about the direction of an approaching vehicle, increasing the risk of a crash or injury.
Remedy: Dealers will update the AVAS ISB amplifier software, free of charge. Owner notification letters were mailed September 18, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6123H.
Additional source detail variants (2)
Back Over Prevention:warnings:external/pedestrian Alert
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. Software in the Approaching Vehicle Audible System (AVAS) Information Sound Box (ISB) amplifier may be missing, which can cause inaccurate, external pedestrian warning sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid Electric Vehicles."
Consequence: Inaccurate external warning sounds may confuse pedestrians about the direction of an approaching vehicle, increasing the risk of a crash or injury.
Remedy: Dealers will update the AVAS ISB amplifier software, free of charge. Owner notification letters were mailed September 18, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6123H.
Forward Collision Avoidance: Warnings:external/pedestrian Alert
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. Software in the Approaching Vehicle Audible System (AVAS) Information Sound Box (ISB) amplifier may be missing, which can cause inaccurate, external pedestrian warning sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid Electric Vehicles."
Consequence: Inaccurate external warning sounds may confuse pedestrians about the direction of an approaching vehicle, increasing the risk of a crash or injury.
Remedy: Dealers will update the AVAS ISB amplifier software, free of charge. Owner notification letters were mailed September 18, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6123H.
Jun 15, 2023
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. Some steering and suspension bolts may be missing or improperly tightened, which can cause the steering intermediate shaft, the front anti-lock brake system wheel speed sensor harnesses, or the front upper control arms to detach, resulting in a loss of vehicle control.
Consequence & remedy
Consequence: A loss of vehicle control increases the risk of a crash.
Remedy: Dealers will inspect and tighten or replace the steering and suspension bolts, as necessary, free of charge. Owner notification letters were mailed July 14, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 5923F.
Additional source detail variants (2)
Suspension:critical Fasteners
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. Some steering and suspension bolts may be missing or improperly tightened, which can cause the steering intermediate shaft, the front anti-lock brake system wheel speed sensor harnesses, or the front upper control arms to detach, resulting in a loss of vehicle control.
Consequence: A loss of vehicle control increases the risk of a crash.
Remedy: Dealers will inspect and tighten or replace the steering and suspension bolts, as necessary, free of charge. Owner notification letters were mailed July 14, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 5923F.
Steering:critical Fasteners
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. Some steering and suspension bolts may be missing or improperly tightened, which can cause the steering intermediate shaft, the front anti-lock brake system wheel speed sensor harnesses, or the front upper control arms to detach, resulting in a loss of vehicle control.
Consequence: A loss of vehicle control increases the risk of a crash.
Remedy: Dealers will inspect and tighten or replace the steering and suspension bolts, as necessary, free of charge. Owner notification letters were mailed July 14, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 5923F.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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