COMPONENT SPOTLIGHT

Mazda CX-5 electrical problems

458 distinct owner reports with an electrical-system component in this snapshot.

Includes the electrical-system component and its detailed subcategories. Related recalls and investigations must also name this component; they are not linked by narrative keyword alone.

14 crash reports10 fire reports10 injury reports

Reports by model year

Recall and investigation columns show each year’s full history. A report naming several years can appear in more than one row.

When problems were reported

Mileage at the reported incident

217 reports with mileage · 241 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What owners actually said

458 reports
2013 model year · 67,110 miles · May 17, 2018
Electrical SystemUnknown Or Other

ON MAY 6TH 2018, I FIRST EXPERIENCED AN ISSUE WITH MY VEHICLE NOT FULLY TURNING OFF THE CAR WHILE IN PARK. I HAVE A PUSH BUTTON START ON MY CAR AND AFTER I PUT IT IN PARK, I PRESSED THE PUSH BUTTON TO SHUT IT OFF AND IT WOULD NOT TURN OFF. I WANT TO EXIT THE VEHICLE AND IT WAS BEEPING AT ME AS IF I DID NOT TURN OFF MY CAR. AND T…

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ON MAY 6TH 2018, I FIRST EXPERIENCED AN ISSUE WITH MY VEHICLE NOT FULLY TURNING OFF THE CAR WHILE IN PARK. I HAVE A PUSH BUTTON START ON MY CAR AND AFTER I PUT IT IN PARK, I PRESSED THE PUSH BUTTON TO SHUT IT OFF AND IT WOULD NOT TURN OFF. I WANT TO EXIT THE VEHICLE AND IT WAS BEEPING AT ME AS IF I DID NOT TURN OFF MY CAR. AND THE LIGHT ON THE PUSH BUTTON WAS ORANGE. THE CAR WAS IN A STATE AS IF I WAS USING THE BATTERY BUT DID NOT HAVE MY ENGINE ON OR AC. I PUT MY FOOT ON THE BRAKE, PRESSED THE BUTTON TO TRY TO SHUT IT OFF, AND IT TURNED MY CAR BACK ON THEN I PRESSED THE FOOT ON THE BRAKE TO SHUT IT OFF AND IT WENT BACK TO USING THE BATTERY ONLY. I TRIED MANY DIFFERENT WAYS TO SHUT OFF MY VEHICLE AND I STILL COULD NOT. I ATTEMPTED THIS AT LEAST 5 TIMES BEFORE MY VEHICLE FINALLY SHUT OFF. TODAY, IT HAPPENED AGAIN. I PUT MY CAR IN PARK, WENT TO SHUT OFF MY CAR AND IT WOULD NOT SHUT OFF. I ATTEMPTED TO SHUT IT OFF SEVEN TIMES BEFORE I FINALLY PUT MY CAR IN REVERSE PUT IT IN PARK AND THEN MY CAR SHUT OFF. I CALLED MY MAZDA DEALERSHIP, AND ASK THEM WHAT I WOULD DO IN THE FUTURE TO FIX THIS ISSUE AND THEY SAID THEY HAVE NEVER HEARD OF THIS ISSUE BEFORE. I LOOKED UP ON THE INTERNET, AND THERE'S HUNDREDS OF PEOPLE THAT HAVE HAD THIS ISSUE AND ALL OF THEM SAY THAT MAZDA SAYS THEY'VE NEVER HEARD OF THE ISSUE. THEY URGED ME TO COME IN, HAVE MY CAR DIAGNOSED, AND THEN THEY COULD TRY TO SEE WHAT IS WRONG WITH IT. BECAUSE MY CAR IS NO LONGER UNDER WARRANTY, I WOULD BE PAYING FOR SOMETHING THAT MIGHT BE A RECALL ISSUE. HOW ARE THERE HUNDREDS OF PEOPLE WITH THE SAME ISSUES AS MYSELF AND NO ONE HAS EVER HEARD OF IT? NOTE: I AM CANADIAN BECAUSE IT WOULDN'T GIVE ME THE CHOICE OF A CANADIAN PROVINCE, I MADE UP THE POSTAL CODE TO COINCIDE WITH ALABAMA. PLEASE LET ME KNOW WHERE I WOULD FILE THIS IN CANADA. KM WERE CONVERTED TO MILES

NHTSA ODI #11096565

2016 model year · 45,000 miles · May 9, 2018
Electrical SystemExterior Lighting

PASSANGER SIDE DAY TIME RUNNING HEADLIGHTS BEGAN FLICKERING FOR ABOUT A MONTH AND THEN SIMPLY WENT OUT. THIS CAR IS BRAND NEW WITHIN THE PAST YEAR AND A HALF AND IS ABSOLUTELY RIDICULOUS. THE DEALERSHIP HAD TO REPLACE THE FULL HEADLAMP UNIT AS IT IS LED AND MAZDA KNOWINGLY INSTALLED THESE FAULTY HEADLAMPS. I HAVE SEEN HUNDREDS O…

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PASSANGER SIDE DAY TIME RUNNING HEADLIGHTS BEGAN FLICKERING FOR ABOUT A MONTH AND THEN SIMPLY WENT OUT. THIS CAR IS BRAND NEW WITHIN THE PAST YEAR AND A HALF AND IS ABSOLUTELY RIDICULOUS. THE DEALERSHIP HAD TO REPLACE THE FULL HEADLAMP UNIT AS IT IS LED AND MAZDA KNOWINGLY INSTALLED THESE FAULTY HEADLAMPS. I HAVE SEEN HUNDREDS OF OTHER DOCUMENTED CASES OF THIS ISSUE ON THE INTERNET.

NHTSA ODI #11092631

2013 model year · 92,000 miles · May 8, 2018
Electrical SystemPower Train

WHEN I PRESS THE BUTTON TO TURN OFF THE CAR, THE ACCESSORIES DO NOT TURN OFF. THE RADIO CONTINUES TO PLAY, ETC. I HAVE TO RESTART THE CAR AND TURN IT OFF AGAIN. I REPEAT UNTIL THE CAR FINALLY TURNS OFF. I LEAVE THE RADIO ON IN CASE I FORGET AND MY BATTERY RUNS DOWN. FROM RESEARCHING I HAVE FOUND IT IS A BAD SHIFTER POSITION …

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WHEN I PRESS THE BUTTON TO TURN OFF THE CAR, THE ACCESSORIES DO NOT TURN OFF. THE RADIO CONTINUES TO PLAY, ETC. I HAVE TO RESTART THE CAR AND TURN IT OFF AGAIN. I REPEAT UNTIL THE CAR FINALLY TURNS OFF. I LEAVE THE RADIO ON IN CASE I FORGET AND MY BATTERY RUNS DOWN. FROM RESEARCHING I HAVE FOUND IT IS A BAD SHIFTER POSITION SWITCH AND EVERYONE IS HAVING THE SAME PROBLEM. SCAREY MY CAR WAS PARKED AT THE TIME.

NHTSA ODI #11092589

2014 model year · 70,000 miles · May 7, 2018
Electrical System

CAR WILL NOT POWER OFF EVEN AFTER MULTIPLE ATTEMPTS RADIO WILL STAY ON MAY TAKE UP TO 20 TIMES RESTARTING AND TURN OFF CAR FOR IT TO COMPLETELY SHUT DOWN

NHTSA ODI #11092291

2013 model year · 91,000 miles · May 6, 2018
Electrical System

POSSIBLE DEFECTIVE SHIFTER SWITCH CAUSING IGNITION BUTTON TO NOT ALLOW VEHICLE TO SHUT DOWN COMPLETELY UNLESS YOU FIDGET THE SHIFTER BACK AND FORTH OR SHIFTING THROUGH ALL OF THE GEARS TO GET IT TO PROPERLY SHUT DOWN. THIS OCCURS RANDOMLY WHILE STATIONARY TRYING TO SHUT DOWN THE VEHICLE, DURING PARKING. HAS BEEN GOING ON FOR A F…

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POSSIBLE DEFECTIVE SHIFTER SWITCH CAUSING IGNITION BUTTON TO NOT ALLOW VEHICLE TO SHUT DOWN COMPLETELY UNLESS YOU FIDGET THE SHIFTER BACK AND FORTH OR SHIFTING THROUGH ALL OF THE GEARS TO GET IT TO PROPERLY SHUT DOWN. THIS OCCURS RANDOMLY WHILE STATIONARY TRYING TO SHUT DOWN THE VEHICLE, DURING PARKING. HAS BEEN GOING ON FOR A FEW MONTHS AND IS GETTING WORSE, POSSIBLY NEAR COMPLETELY FAULTING OUT.

NHTSA ODI #11092139

2014 model year · 79,000 miles · May 5, 2018
Electrical System

WHEN I PLACE MY GEAR SHIFTER INTO THE PARK POSITION, THE ENGINE TURNS OFF, BUT RADIO REMAINS ON. I THEN HAVE TO TURN THE CAR BACK ON, JIGGLE THE GEAR SHIFTER AGAIN, THEN EVERYTHING WILL TURN OFF. BEFORE I REALIZED WHAT THE PROBLEM WAS, MY CAR BATTERY DIED SEVERAL TIMES, AND EVENTUALLY HAD TO REPLACE IT. IT IS OCCURRING MORE OFT…

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WHEN I PLACE MY GEAR SHIFTER INTO THE PARK POSITION, THE ENGINE TURNS OFF, BUT RADIO REMAINS ON. I THEN HAVE TO TURN THE CAR BACK ON, JIGGLE THE GEAR SHIFTER AGAIN, THEN EVERYTHING WILL TURN OFF. BEFORE I REALIZED WHAT THE PROBLEM WAS, MY CAR BATTERY DIED SEVERAL TIMES, AND EVENTUALLY HAD TO REPLACE IT. IT IS OCCURRING MORE OFTEN AND I'M WORRIED THAT I WILL BE STRANDED SOMEWHERE AND NOT BE ABLE TO COMPLETELY TURN THE CAR OFF.

NHTSA ODI #11092024

2014 model year · 95,038 miles · May 2, 2018
Electrical SystemEngine

WHEN THE CAR IS IN PARK POSITION AND I GO TO HIT THE POWER BUTTON TO TURN THE CAR OFF; I GET A MESSAGE THAT STATES I MUST PUT THE CAR IN PARK. THE ENGINE IS WILL TURN OFF BUT ALL ELECTRICAL FEATURES (RADIO, LIGHTS, ETC.) ARE STILL ON. IT WILL NOT ALLOW ME TO LOCK THE DOORS IN THIS STATE. THIS IS HAPPENING WHEN I ATTEMPT TO TURN …

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WHEN THE CAR IS IN PARK POSITION AND I GO TO HIT THE POWER BUTTON TO TURN THE CAR OFF; I GET A MESSAGE THAT STATES I MUST PUT THE CAR IN PARK. THE ENGINE IS WILL TURN OFF BUT ALL ELECTRICAL FEATURES (RADIO, LIGHTS, ETC.) ARE STILL ON. IT WILL NOT ALLOW ME TO LOCK THE DOORS IN THIS STATE. THIS IS HAPPENING WHEN I ATTEMPT TO TURN OFF THE CAR.

NHTSA ODI #11091471

2014 model year · 109,000 miles · May 2, 2018
Electrical System

VEHICLE'S ELECTRONICS WILL NOT SHUT OFF WHEN TRANSAXLE IS PLACED IN PARK. VEHICLE OFTEN REQUIRES THAT OPERATOR PUSH TRANSAXLE FAR TO THE LEFT AND THEN ATTEMPT TO SHUT OFF. SOMETIMES THIS WORKS. OTHER TIMES IT DOES NOT. IF NOT CAREFUL, BATTERY WILL DRAIN AND STRAND OPERATOR WHERE PARKED.

NHTSA ODI #11091414

2014 model year · 50,000 miles · May 2, 2018
Electrical System

CAR WILL NOT COMPLETELY SHUT OFF WHEN PUT IN PARK. THIS IS A PUSH TO START CAR AND THIS HAS BEEN HAPPENING FOR SEVERAL MONTHS EVEN THOUGH THE CAR HAS NO OTHER ISSUES. I AM UNABLE TO LOCK CAR.

NHTSA ODI #11091361

2014 model year · 65,000 miles · Apr 30, 2018
Electrical System

SENSOR ISSUES. WE HAVE HAD NUMEROUS SENSOR ISSUES WITH THE CAR INCLUDING NOT BEING ABLE TO TURN OFF THE IGNITION WHEN IN PARK. MOST RECENT PROBLEM IS THE SENSOR DOES NOT SEE THAT THE CAR IS IN "P", SO IT WILL NOT ALLOW THE CAR TO BE TURNED OFF. VERY DANGEROUS! NUMEROUS COMPLAINTS TO DEALERSHIPS, BUT THEY WILL NOT PAY TO FIX PROB…

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SENSOR ISSUES. WE HAVE HAD NUMEROUS SENSOR ISSUES WITH THE CAR INCLUDING NOT BEING ABLE TO TURN OFF THE IGNITION WHEN IN PARK. MOST RECENT PROBLEM IS THE SENSOR DOES NOT SEE THAT THE CAR IS IN "P", SO IT WILL NOT ALLOW THE CAR TO BE TURNED OFF. VERY DANGEROUS! NUMEROUS COMPLAINTS TO DEALERSHIPS, BUT THEY WILL NOT PAY TO FIX PROBLEM. IT'S A VERY COMMON ISSUE WITH THESE VEHICLES, AND THIS IS ACKNOWLEDGE BY MAZDA, BUT THEY REFUSE TO REPAIR IT WITHOUT A HEFTY PRICE TAG.

NHTSA ODI #11090961

Related Official recalls

1

17V744000 · Electrical System:wiring; Trailer Hitches

Nov 21, 2017

Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.

Consequence & remedy

Consequence: Contact with the muffler may damage the trailer wiring harness, potentially resulting in the trailer lighting being inoperative, thereby increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1617K.

Additional source detail variants (2)

Trailer Hitches

Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.

Consequence: Contact with the muffler may damage the trailer wiring harness, potentially resulting in the trailer lighting being inoperative, thereby increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1617K.

Electrical System:wiring

Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.

Consequence: Contact with the muffler may damage the trailer wiring harness, potentially resulting in the trailer lighting being inoperative, thereby increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1617K.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

Related NHTSA investigations

0

No component-matched exact-year investigations in this snapshot.