COMPONENT SPOTLIGHT

Mazda CX-5 electrical problems

458 distinct owner reports with an electrical-system component in this snapshot.

Includes the electrical-system component and its detailed subcategories. Related recalls and investigations must also name this component; they are not linked by narrative keyword alone.

14 crash reports10 fire reports10 injury reports

Reports by model year

Recall and investigation columns show each year’s full history. A report naming several years can appear in more than one row.

When problems were reported

Mileage at the reported incident

217 reports with mileage · 241 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What owners actually said

458 reports
2014 model year · 80,000 miles · Jun 20, 2018
Electrical SystemExterior LightingUnknown Or Other

A FEW WEEKS AGO MY KEYLESS SYSTEM BEGAN MALFUNCTIONING. WHEN I PUSH THE CAR OFF BUTTON AND GO TO GET OUT OF CAR A WARNING BEEP GETS MY ATTENTION THAT THE DASH IS STILL ON. THE ONLY WAY I HAVE FOUND TO GET EVERYTHING TO SHUT OFF COMPLETELY IS TO RESTART THE CAR AND PUT IT IN REVERSE OR DRIVE AND I MAY HAVE TO DO THIS SEVERAL TIME…

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A FEW WEEKS AGO MY KEYLESS SYSTEM BEGAN MALFUNCTIONING. WHEN I PUSH THE CAR OFF BUTTON AND GO TO GET OUT OF CAR A WARNING BEEP GETS MY ATTENTION THAT THE DASH IS STILL ON. THE ONLY WAY I HAVE FOUND TO GET EVERYTHING TO SHUT OFF COMPLETELY IS TO RESTART THE CAR AND PUT IT IN REVERSE OR DRIVE AND I MAY HAVE TO DO THIS SEVERAL TIMES BEFORE EVERYTHING SHUTS DOWN.

NHTSA ODI #11102880

2014 model year · Mileage unknown · Jun 18, 2018
Electrical System

WHEN I TURN OFF THE CAR- IT SAYS - SHIFT TO P- IT IS ALREADY IN PARK AND THE VEHICLE WILL NOT TURN OFF- THE AUXILIARY STAYS ON- FIRST TIME THIS HAPPENED, I DIDN'T REALIZE IT AND CAME OUT TO A DEAD BATTERY. NOW IT HAPPENS ALL THE TIME AND I HAVE TO KEEP STARTING AND STOPPING THE CAR AND JIGGLING THE SHIFTER TO GET IT TO TURN OFF.…

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WHEN I TURN OFF THE CAR- IT SAYS - SHIFT TO P- IT IS ALREADY IN PARK AND THE VEHICLE WILL NOT TURN OFF- THE AUXILIARY STAYS ON- FIRST TIME THIS HAPPENED, I DIDN'T REALIZE IT AND CAME OUT TO A DEAD BATTERY. NOW IT HAPPENS ALL THE TIME AND I HAVE TO KEEP STARTING AND STOPPING THE CAR AND JIGGLING THE SHIFTER TO GET IT TO TURN OFF. GOOGLED THE ISSUE AND IT IS A DEFECTIVE SHIFTER SWITCH THAT MAZDA WILL NOT RECALL

NHTSA ODI #11102300

2013 model year · 103,000 miles · Jun 15, 2018
Electrical System

AFTER PARKING AND PRESSING THE START/STOP BUTTON TO TURN THE ENGINE OFF AND EXIT THE VEHICLE, THE ENGINE WOULD TURN OFF BUT THE RADIO/LIGHTS, ETC. ALL STAYED ON. TO RESOLVE, I HAD TO TURN THE VEHICLE BACK ON, PUT IT INTO DRIVE/REVERSE/PARK AND PRESS THE START/STOP BUTTON AGAIN FOR IT TO COMPLETELY TURN OFF LIKE IT'S SUPPOSED TO.…

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AFTER PARKING AND PRESSING THE START/STOP BUTTON TO TURN THE ENGINE OFF AND EXIT THE VEHICLE, THE ENGINE WOULD TURN OFF BUT THE RADIO/LIGHTS, ETC. ALL STAYED ON. TO RESOLVE, I HAD TO TURN THE VEHICLE BACK ON, PUT IT INTO DRIVE/REVERSE/PARK AND PRESS THE START/STOP BUTTON AGAIN FOR IT TO COMPLETELY TURN OFF LIKE IT'S SUPPOSED TO. I WAS STOPPED IN THE PARKING LOT IN FRONT OF MY WORK, FLAT CONCRETE AREA, WEATHER WAS SUNNY AND 90 DEGREES.

NHTSA ODI #11102136

2014 model year · 75,000 miles · Jun 8, 2018
Electrical System

VEHICLE WILL NOT TURN OFF COMPLETELY AS IT SHOULD. I AM THE FIRST OWNER AND PROBLEM HAS BEEN GOING ON FOR ABOUT A MONTH. ENGINE WILL SHUT OFF BUT ELECTRONICS INSIDE OF THE VEHICLE WILL STAY ON. I CHECKED ONLINE TO SEE WHAT IT COULD BE BUT THERE IS NO ANSWER VARIOUS OTHER OWNERS HAVE THE SAME ISSUE.

NHTSA ODI #11100584

2014 model year · 60,000 miles · May 31, 2018
Electrical SystemEngine

TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT THE ENGINE FAILED TO TURN OFF WHEN THE KEYLESS IGNITION BUTTON WAS DEPRESSED. THE CONTACT STATED THAT THE BUTTON HAD TO BE DEPRESSED SEVERAL TIMES UNTIL THE ENGINE TURNED OFF. THE INSTRUMENT PANEL GAUGES WOULD STILL FUNCTION AND THE GREEN IGNITION LIGHT REMAINED ILL…

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TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT THE ENGINE FAILED TO TURN OFF WHEN THE KEYLESS IGNITION BUTTON WAS DEPRESSED. THE CONTACT STATED THAT THE BUTTON HAD TO BE DEPRESSED SEVERAL TIMES UNTIL THE ENGINE TURNED OFF. THE INSTRUMENT PANEL GAUGES WOULD STILL FUNCTION AND THE GREEN IGNITION LIGHT REMAINED ILLUMINATED. THE VEHICLE HAD NOT BEEN REPAIRED AND WAS SCHEDULED FOR MAINTENANCE AT RAY BRANDT MAZDA (1884 WESTBANK EXPY, HARVEY, LA 70058, (504) 372-6131). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI #11099031

2014 model year · 56,000 miles · May 30, 2018
Electrical System

THE CAR WILL NOT COMPLETELY SHUT OFF WHEN IT IS SET TO PARK AND THE PUSH BUTTON IS PUSHED FOR SHUT OFF.THE ELECTRICAL COMPONENTS STAY ON AND I HAVE TO MOVE THE SHIFTER TO DRIVE THEN PARK AGAIN ABOUT 5 TIMES BEFORE IT ACTUALLY SHUTS DOWN.

NHTSA ODI #11098801

2014 model year · 67,275 miles · May 29, 2018
Electrical System

THE VEHICLE DOES NOT TOTALLY SHUT DOWN WHEN THE VEHICLE IS PLACED IN PARK AND THE STARTER BUTTON IS PRESSED. THE ENGINE WILL SHUT OFF BUT DEFAULTS TO ACCESSORY MODE LEAVING THE RADIO ON. PRIOR TO THIS OCCURRENCE, THE VEHICLE HAD SAT OUTSIDE IN EXTREMELY HOT WEATHER WITH THE OUTSIDE TEMPERATURE BEING 99 DEGREES FOR APPROXIMATEL…

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THE VEHICLE DOES NOT TOTALLY SHUT DOWN WHEN THE VEHICLE IS PLACED IN PARK AND THE STARTER BUTTON IS PRESSED. THE ENGINE WILL SHUT OFF BUT DEFAULTS TO ACCESSORY MODE LEAVING THE RADIO ON. PRIOR TO THIS OCCURRENCE, THE VEHICLE HAD SAT OUTSIDE IN EXTREMELY HOT WEATHER WITH THE OUTSIDE TEMPERATURE BEING 99 DEGREES FOR APPROXIMATELY 6 HOURS. SEVERAL ATTEMPTS TO TURN ON THEN TURN OFF VEHICLE DID NOT REMEDY THIS. THE FINAL ATTEMPT WAS TO START THE VEHICLE AND DRIVE THE VEHICLE AROUND THE BLOCK WITH THE AIR CONDITIONER ON AT THE HIGHEST LEVEL. UPON RETURN TO THE RESIDENCE, THE VEHICLE WAS PLACED IN PARK AND THE STARTER BUTTON PRESSED AND THE VEHICLE DID SHUT DOWN COMPLETELY.

NHTSA ODI #11098692

2014 model year · 80,000 miles · May 29, 2018
Electrical System

AFTER PARKED, WHEN TURNING THE CAR OFF WITH THE PUSH BUTTON, THE ENGINE WILL SHUT OFF, BUT THE ELECTRICAL SYSTEM WILL REMAIN ON (INCLUDING THE RADIO AND THE DASHBOARD). IF I TRY TO OPEN THE DOOR, THE CAR WILL BEEP AT ME, AND IF I LEAVE IT LIKE THIS, THE CAR WILL DRAIN THE BATTERY. I HAVE TO TURN THE CAR BACK ON, SHIFT GEARS, P…

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AFTER PARKED, WHEN TURNING THE CAR OFF WITH THE PUSH BUTTON, THE ENGINE WILL SHUT OFF, BUT THE ELECTRICAL SYSTEM WILL REMAIN ON (INCLUDING THE RADIO AND THE DASHBOARD). IF I TRY TO OPEN THE DOOR, THE CAR WILL BEEP AT ME, AND IF I LEAVE IT LIKE THIS, THE CAR WILL DRAIN THE BATTERY. I HAVE TO TURN THE CAR BACK ON, SHIFT GEARS, PUT IT BACK IN PARK AND TRY TURNING IT OFF AGAIN TO GET IT TO FULLY TURN OFF. SOMETIMES I HAVE TO DO THIS MULTIPLE TIMES. I HAVE READ ON FORUMS THAT THIS IS A COMMON PROBLEM, AND MAZDA IS NOT DOING ANYTHING TO REMEDY THIS SITUATION.

NHTSA ODI #11098527

2016 model year · 35,792 miles · May 26, 2018
Electrical SystemExterior Lighting

WHILE ON A RECENT HIGHWAY ROAD TRIP, MY 2016 MAZDA CX-5'S DRIVER SIDE DAYTIME RUNNING LED LIGHTS, WHICH COME EQUIPPED WITH THE TECHNOLOGY PACKAGE, STOPPED ILLUMINATING PROPERLY. THE DAYTIME RUNNING LAMP LED LIGHTS IN QUESTION WILL FLICKER OR NOT ILLUMINATE AT ALL. I FOUND THIS TO BE A SAFETY ISSUE AS DAYTIME RUNNING LIGHTS AR…

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WHILE ON A RECENT HIGHWAY ROAD TRIP, MY 2016 MAZDA CX-5'S DRIVER SIDE DAYTIME RUNNING LED LIGHTS, WHICH COME EQUIPPED WITH THE TECHNOLOGY PACKAGE, STOPPED ILLUMINATING PROPERLY. THE DAYTIME RUNNING LAMP LED LIGHTS IN QUESTION WILL FLICKER OR NOT ILLUMINATE AT ALL. I FOUND THIS TO BE A SAFETY ISSUE AS DAYTIME RUNNING LIGHTS ARE EQUIPPED ON VEHICLES TO ENHANCE VISIBILITY AND SAFETY. A FLICKERING DAYTIME RUNNING LAMP CAN CAUSE SERIOUS SAFETY CONCERNS RESULTING IN DISTRACTED DRIVING RELATED COLLISIONS. MAZDA ADVERTISED THESE SPECIFIC HEADLAMPS AS BEING A LONG LASTING AND PROVIDING ENHANCED SAFETY AS THEY ADAPT TO CHANGING ROADWAY CONDITIONS. UPON CONDUCTING INDEPENDENT RESEARCH INTO THE DRL (DAYTIME RUNNING LAMP), IT WAS LEARNED THAT MANY OTHER OWNERS OF THE 2016 MAZDA CX-5, WITH THE TECHNOLOGY PACKAGE / LED HEADLAMPS, HAVE BEEN EXPERIENCING THIS ISSUE ALMOST AS SOON AS THE BASIC FACTORY WARRANTY EXPIRES. IT WAS THEN LEARNED THE AVERAGE COST TO GET THIS SITUATION REMEDIED WOULD RESULT IN HAVING TO PAY ALMOST $1500 - $2000 TO GET THE WHOLE HEADLAMP UNIT REPLACED. RESEARCH ON THE NHTSA WEBSITE REVEALED A FAULTY GASKET AT THE BASE OF THE HEADLAMP UNIT WHICH CAUSED MOISTURE/GAS TO DEVELOP ON THE INTERIOR OF THE HEADLAMP LENS, THIS IS ALSO PRESENT ON THIS VEHICLE. I FEEL THIS COULD POTENTIALLY BE CAUSING THE HEADLAMP DRL TO MALFUNCTION DUE TO A MOISTURE BUILD UP, OR THE UNIT IS ALL TOGETHER DEFECTIVE FOR A CERTAIN GROUPING OF CX-5'S WITH THIS HEADLAMP ASSEMBLY I FEEL A RECALL INVESTIGATION SHOULD BE CONDUCTED TO DETERMINE THE SOURCE OF THE MALFUNCTION. I FEEL THIS IS A SIGNIFICANT ISSUE AS IT WAS LEARNED THERE WAS A RECENT NATIONAL BACK ORDER FOR THESE HEADLAMPS, I FIND THAT SUSPICIOUS IF THEY WERE TO BE IN PROPER WORKING ORDER.

NHTSA ODI #11098120

2014 model year · 59,000 miles · May 25, 2018
Electrical SystemUnknown Or Other

HAPPENING MORE FREQUENTLY, THE CAR WILL NOT SHUT OFF: ENGINE SHUTS DOWN, BUT CENTER CONSOLE (RADIO CONSOLE) DOES NOT SHUT OFF EVEN WHEN IN PARK. STARTING THE CAR UP AGAIN, SHIFTING TO ANOTHER GEAR, PUTTING BACK INTO PARK AND THEN ATTEMPTING TO TURN OFF AGAIN USUALLY FIXES ISSUE BUT CAN TAKE UP TO 10X TO ACCOMPLISH! IF YOU DON'T …

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HAPPENING MORE FREQUENTLY, THE CAR WILL NOT SHUT OFF: ENGINE SHUTS DOWN, BUT CENTER CONSOLE (RADIO CONSOLE) DOES NOT SHUT OFF EVEN WHEN IN PARK. STARTING THE CAR UP AGAIN, SHIFTING TO ANOTHER GEAR, PUTTING BACK INTO PARK AND THEN ATTEMPTING TO TURN OFF AGAIN USUALLY FIXES ISSUE BUT CAN TAKE UP TO 10X TO ACCOMPLISH! IF YOU DON'T GET THE RADIO TO SHUT OFF, THE BATTERY WILL DIE.

NHTSA ODI #11097997

Related Official recalls

1

17V744000 · Electrical System:wiring; Trailer Hitches

Nov 21, 2017

Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.

Consequence & remedy

Consequence: Contact with the muffler may damage the trailer wiring harness, potentially resulting in the trailer lighting being inoperative, thereby increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1617K.

Additional source detail variants (2)

Trailer Hitches

Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.

Consequence: Contact with the muffler may damage the trailer wiring harness, potentially resulting in the trailer lighting being inoperative, thereby increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1617K.

Electrical System:wiring

Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.

Consequence: Contact with the muffler may damage the trailer wiring harness, potentially resulting in the trailer lighting being inoperative, thereby increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1617K.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

Related NHTSA investigations

0

No component-matched exact-year investigations in this snapshot.