2014 Mazda CX-5

DRIVING ON A GRAVEL ROAD AT LOW SPEED WHEN A PIECE OF DEBRIS KICKED UP FROM AN ONCOMING VEHICLE (ALSO ABOUT 25 MPH) CRACKED THE WINDSHIELD. A STARBURST APPEARED, APPROXIMATELY THE DIAMETER FOR A US PENNY. APPROXIMATELY TWO HOURS LATER, THE CRACK SUDDENLY BURST TO BEING 14-15" LONG AND DRAMATICALLY AFFECTING DRIVER VISIBILITY. I HAVE NEVER HAD A WINDSHIELD SUDDENLY POP LIKE THAT FROM A ROCK CHIP. *TR

LESS THAN A COUPLE OF MONTHS AGO I WAS DRIVING AND A ROCK OR SOMETHING HIT THE CORNER OF THE WINDSHIELD (SOUNDED LITTLE I MIGHT ADD ) A LINE THAT LOOKED LIKE MILK STARTED MOVING ACROSS MY LINE OF VIEW. IT CRACKED ABOUT A 1/2 OF A FOOT LATER IN THE DAY IT EXTENDED TO ABOUT A FOOT AND A HALF. . AGAIN JUST A FEW DAYS AGO (CAR IS 1YEAR 1 MO OLD) THE SAME THING HAPPENED! IT SOUNDED LIKE A SMALL PEBBLE THAT HIT THE WINDSHIELD AND YET IT MANAGED TO CRACK 1/2 FOOT ONLY THIS TIME ON THE OPPOSITE SIDE. I'VE BEEN DRIVING FOR OVER 30 YEARS AND I'VE NEVER HAD THIS HAPPEN ESPECIALLY TWO TIMES WITHIN ONE YEAR YOU WOULD THINK TO CRACK A WINDSHIELD LIKE THAT, IT WOULD TAKE A HARD-HIT. NOT ONLY THAT ..BUT THE FIRST THREE OF FOUR MONTHS I HAD THE CAR TWO CHIPS WERE NOTICED AT THE CAR WASH NEAR THE TOP. I HAD TO CHECK FOR MYSELF I DIDN'T BELIEVE IT. *TR

ON JULY 4, 2014, APPROXIMATELY 10:15 P.M., I WAS DRIVING ABOUT 35 MPH WHEN THE ENGINE RPMS WERE FAR ABOVE THE SPEED I WAS TRAVELING. I LET OFF THE ACCELERATOR, COASTING DOWN A HILL. AT THE BOTTOM OF THE HILL WAS AN INTERSECTION. AFTER A BRIEF STOP FOR TRAFFIC, I PRESSED THE ACCELERATOR. THE ENGINE RESPONDED AND THE POWER TRAIN OR TRANSMISSION DID NOT. I MOVED THE SHIFT LEVER TO NEUTRAL AND BACK TO DRIVE; THE RESULT WAS THE SAME. I THEN TRIED MOVING THE SHIFT LEVER TO M FOR MANUAL. THE M SHOWED BUT NO GEAR WAS INDICATED. I MOVED THE SHIFT TO NEUTRAL AND HAD THE CAR PUSHED TO A PARKING LOT. I MOVED THE SHIFT TO REVERSE AND THE REVERSE WORKED. I MOVED THE SHIFT BACK TO BOTH DRIVE (D) AND M AND AGAIN THE CAR ENGINE ACCELERATED BUT THE TRANSMISSION DID NOT ENGAGE. I SHUT THE CAR OFF A COUPLE OF MINUTES. WHEN I STARTED THE CAR BACK UP, R WORKED, THEN D WORKED. I BEGAN TO DRIVE AGAIN AND THE TRANSMISSION RESPONDED SLUGGISHLY AT FIRST BUT THEN STARTED TO OPERATE NORMALLY THROUGH CITY AND HIGHWAY SPEEDS. I TOOK THE VEHICLE TO THE DEALER FOR SERVICE ON JULY 5 AND EXPLAINED THE SITUATION. I ALSO EXPLAINED HISTORY, INCLUDING FROM MAY 2014 WHEN I TOOK THE VEHICLE IN FOR SERVICE AT JUST OVER 5000 MILES. I EXPLAINED AT THAT TIME THAT THERE WAS ONE INCIDENT WHEN I WAS TRAVELING 65 MPH IN A 75 MPH ZONE, WITH THE ACCELERATOR TO THE FLOOR AND THE CAR WOULD NOT GO FASTER. ANOTHER CX5 PASSED ME ON THE HIGHWAY EVEN THOUGH I WAS TRAVELING ALONE AND THE OTHER VEHICLE HAD MORE PASSENGERS. ON SEVERAL OCCASIONS, I HAVE NOTICED THAT THE CAR ENGINE WILL RACE BEYOND THE SPEED I AM GOING WHEN IN D FOR DRIVE. ADDITIONALLY, THE CAR REGULARLY HESITATES TO PICK UP SPEED WHEN THE ACCELERATOR IS PRESSED. THE DEALER SERVICE DEPARTMENT CHECKED IN MAY 2014 AND SAID THEY FOUND NOTHING AND THE THINGS I WAS EXPERIENCING WERE NORMAL FOR "SKYACTIVE" TECHNOLOGY. *TR

WITHIN THE FIRST 5 DAYS AFTER PURCHASING THIS VEHICLE A SMALL CRACK APPEARED IN THE LOWER LEFT (DRIVER) SIDE OF THE WINDSHIELD WHICH, BEFORE WE GOT HOME, HAD STRETCHED ACROSS THREE QUARTERS OF THE ENTIRE WIDTH OF THE GLASS. IN ORDER TO REGISTER THE VEHICLE WITH THE US DEPARTMENT OF DEFENSE TO ACCESS MILITARY INSTALLATIONS, WE HAD TO HAVE THE WINDSHIELD REPLACED TO COMPETITION WITH SAFETY STANDARDS. WITHIN FIVE DAYS OF REPLACING THE WINDSHIELD, ANOTHER CRACK FORMED IN THE SAME PLACE AND EXTENDED INTO THE FIELD OF VIEW OF THE DRIVER. *TR

ONE YEAR AND ONE MONTH AFTER PURCHASE OF MY CX-5, THE WINDSHIELD BEGAN TO CRACK DOWN THE DIRECT CENTER OF THE WINDSHIELD, IN LINE WITH THE RAIN SENSOR AND REAR VIEW MIRROR, TO THE CENTER OF THE WINDSHIELD. OVER THE NEXT WEEK, AS I DISCUSSED TERMS WITH INSURANCE AND MAZDA DEALERSHIP TO UNDERSTAND IF WINDSHIELD REPLACEMENT WAS UNDER WARRANTY, THE CRACK GREW IN A J RETREATING BACK TO THE TOP OF THE WINDSHIELD. IN LENGTH, THE CRACK EXTENDS BETWEEN 10 AND 20 INCHES AT THIS POINT IN TIME AND TECHNICIANS AT SAFELIGHT REPAIR HAVE ENCOURAGED ME TO CONTACT MAZDA REGARDING THIS STRESS FRACTURE THAT DID NOT OCCUR WHILE THE VEHICLE WAS MOVING. THE VALUE OF REPLACEMENT HAS BEEN ESTIMATED TO BE $800 BY TWO SALES REPRESENTATIVES, INDICATING A HEAVY PRICE TO PAY FOR A PART REPLACEMENT ON A LESS THAN 1 YEAR OLD VEHICLE. PLEASE HELP REDUCE THE COST OF THIS REPLACEMENT AND THE FUTURE REPLACEMENTS SHOULD THE STRESS FRACTURE HAPPEN AGAIN AS OTHER RESPONSES ON THE FORUM TESTIFY. THANK YOU. *TR

NOT EXACTLY SURE HOW THE WINDSHIELD CRACKED, BUT I WAS CLEANING UP THE CAR AND WENT INSIDE FOR A FEW MINUTES. WHEN I RETURNED I NOTICED TWO CRACKS COMING FROM THE TOP PART OF THE WINDSHIELD. THE CRACKS ARE ABOUT 12 INCHED LONG. IT WAS NOT A PARTICULARLY HOT DAY AND I HAD THE DOORS TO THE CAR OPEN MOST OF THE TIME. WE HAVE THE TOURING PACKAGE ON OUR CX-5 SO ITS A SPECIAL WINDSHIELD THAT NEEDS TO BE ORDERED, NOT A QUICK FIX. WE HAVE ABOUT 12,000 MILES ON THECAR. *TR

WHEN I GOT IN MY CAR I NOTICED A MARK IN THE CENTER OF ON MY WINDSHIELD JUST UNDER THE REAR VIEW MIRROR. I REALIZED IT WAS A CRACK AND WHEN I GOT OUT TO INSPECT IT DISCOVERED THAT IS WAS ABOUT 6 INCHES. IT WAS HIDDEN FROM THE INSIDE BY ALL THE REAR VIEW MIRROR ATTACHMENTS. I COULDN'T LOCATE WHERE SOMETHING HAD HIT THE WINDSHIELD. THE SAFELITE TECH WHO CAME OUT TO SEE IF IT NEEDED TO BE REPAIRED OR REPLACED SAID SHE HAD NEVER SEEN SUCH A CLEAN CRACK AND SAID IT WAS TOO LARGE TO REPAIR. I WAS UNABLE TO GET IT REPLACED BEFORE GOING OUT OF TOWN FOR SEVERAL WEEKS. WHEN I GOT BACK THE CRACK HAD GROWN ANOTHER 12 INCHES JUST WHILE SITTING OUTSIDE. IT WAS IN THE SUN FOR PART OF EACH DAY. THE TECHNICIAN WHO REPLACED MY WINDSHIELD RAN A BALL POINT PEN DOWN THE CRACK AND IT DID HIT A SPOT THAT APPARENTLY WAS FROM SOMETHING HITTING THE WINDSHIELD, BUT YOU COULDN'T SEE IT JUST BY LOOKING. THE NUMBER OF INSTANCES OF THIS HAPPENING MAKES IT APPEAR THAT MAZDA IS MANUFACTURING INFERIOR WINDSHIELDS. I HAVE NEVER SEEN OR HEARD OF A WINDSHIELD THAT WOULD CRACK THAT RAPIDLY OR CLEANLY. *JS

MY CAR WAS PARKED IN A DRIVEWAY FOR A COUPLE MINUTES AFTER BE DRIVEN FOR 30 MINUTES WITH THE A/C ON. THE WINDSHIELD WAS NOT IN DIRECT SUNLIGHT. WHEN I SPRAYED THE TOP OF THE CAR WITH A SMALL AMOUNT OF WATER THE WINDSHIELD CRACKED FROM THE MIDDLE OF THE TOP AND MADE THREE CRACKS DOWN ABOUT 12-16 INCHES LONG EACH. I HAVE DONE THIS WITH MANY CARS THAT HAVE SAT IN DIRECT SUNLIGHT LONGER THAN THIS ONE WAS SITTING THERE AND NEVER HAD THIS ISSUE BEFORE. THEN WHEN I WENT TO GET MY REPLACEMENT, AFTER WAITING 2 WEEKS, THE DEALERSHIP INFORMED THE PLACE I WAS GETTING IT DONE THAT IT HAD ARRIVED BROKEN TO THEIR FACILITY AND IT WOULD BE ANOTHER WEEK BEFORE I COULD GET ANOTHER ONE. EVEN THE WORKER AT THE GLASS PLACE SAID THAT THESE WINDSHIELDS ARE EXTREMELY THIN. THERE IS OBVIOUSLY A HUGE PROBLEM IF EVEN THE DEALERSHIP CAN'T SHIFT IT WITHOUT IT GETTING BROKEN. *TR