IllustrationWHEN TURNING THE CAR OFF, THE ENGINE STOPS BUT THE CAR DOES NOT COMPLETELY TURN OFF. I HAVE TO PUT THE CAR IN REVERSE, MOVE IT, PUT IT BACK IN PARK, AND TRY AGAIN. IT HAS TAKEN UP TO 5 TIMES TO TURN THE CAR OFF.
2014 Mazda CX-5
Owner reports · Recalls · Investigations
More warning signs than most CX-5 years
Owner complaints for the 2014 Mazda CX-5 are substantially higher than the model-year median of 133.
About this comparison →How this year compares
Owner complaints by model year
Compare all CX-5 years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
1000–25K
5825–50K
6950–75K
3275–100K
19100–150K
3150K+
281 reports with mileage · 96 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Electrical System. Review the 132 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Visibility/wiper. Review the 61 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 50 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
7 crash reports0 fire reports4 injury reports
What owners actually said
377 reportsWHEN I TURN THE CAR OFF, THE ENGINE SHUTS OFF BUT THE REST OF THE CAR DOES NOT COMPLETELY TURN OFF - THE RADIO, FAN, LIGHTS STAY ON. TO FIX I USUALLY JUST HAVE TO MOVE THE SHIFTER FROM PARK TO REVERSE TO DRIVE MULTIPLE TIMES QUICKLY AND THEN TRY AND TURN THE CAR OFF.
WHEN THE WEATHER IS HOT, THE CAR WON'T SHUT OFF. THIS HAPPENS MOSTLY ON SHORT TRIPS. THE ENGINE TURNS OFF BUT THE DOOR LOCKS DON'T FUNCTION AND THE RADIO AND OTHER STUFF STAYS ON. IT CAN RUN YOUR BATTERY DOWN WHICH IS UNSAFE, IT HAPPENS WHEN THE CAR IS IN PARK AND YOU PUSH THE POWER BUTTON TO SHUT IT DOWN. THEY SAID I HAD T…
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WHEN THE WEATHER IS HOT, THE CAR WON'T SHUT OFF. THIS HAPPENS MOSTLY ON SHORT TRIPS. THE ENGINE TURNS OFF BUT THE DOOR LOCKS DON'T FUNCTION AND THE RADIO AND OTHER STUFF STAYS ON. IT CAN RUN YOUR BATTERY DOWN WHICH IS UNSAFE, IT HAPPENS WHEN THE CAR IS IN PARK AND YOU PUSH THE POWER BUTTON TO SHUT IT DOWN. THEY SAID I HAD TO AGREE TO $150 FOR DIAGNOSE. THEY SAID THE SHIFTER HAS TO BE REPLACED FOR $600. THEY LET THE AIR OUT OF MY TIRES. I HAD THEM AT 34. THEY WROTE 34 BUT THE LIGHT CAME ON TO INDICATE LOW TIRE PRESSURE. THREE TIRES HAD 30 PSI AND ONE HAD 34 PSI.
I PARKED THE CAR IN MY GARAGE AND TURNED THE CAR OFF BUT THE RADIO CONSOLE STAYED ON SO I STARTED THE CAR AND SHUT OFF 4-5 TIMES THEN WENT IN THE HOUSE. THIS MORNING THE BATTERY WAS DEAD. I CHECKED THIS PROBLEM ONLINE AND FOUND MANY PEOPLE HAVING THE SAME ISSUE AND IT SEEMS TO BE A PARKING SENSOR PART # KDY046040
2014 CX-5 DOESN'T TURN OFF PROPERLY. I PRESS THE START/STOP ENGINE BUTTON, BUT IT CAN'T SENSE MY CAR IS IN PARK, SO THE DASH AND RADIO REMAINS ON, KILLING THE BATTERY AS A RESULT. THIS OCCURS WHEN PARKING THE CAR IN PARKING LOTS AND MY GARAGE. GETTING IT TO TURN OFF REQUIRES TURNING THE ENGINE OFF/ON OVER AND OVER AGAIN WHILE…
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2014 CX-5 DOESN'T TURN OFF PROPERLY. I PRESS THE START/STOP ENGINE BUTTON, BUT IT CAN'T SENSE MY CAR IS IN PARK, SO THE DASH AND RADIO REMAINS ON, KILLING THE BATTERY AS A RESULT. THIS OCCURS WHEN PARKING THE CAR IN PARKING LOTS AND MY GARAGE. GETTING IT TO TURN OFF REQUIRES TURNING THE ENGINE OFF/ON OVER AND OVER AGAIN WHILE USING FORCE TO JIGGLE THE SHIFT LEVER BACK AND FORTH, WHICH CAN TAKE SEVERAL MINUTES.
THE SUNROOF GLASS SHATTERED SUDDENLY WHILE I WAS DRIVING ON THE HIGHWAY. I WAS GOING 70-75 MPH AT THE TIME. THERE WERE NO OTHER CARS AROUND AND THE WEATHER WAS PERFECT SO I DO NOT THINK ANYTHING HIT THE SUNROOF. I HAD BOTH THE SUNROOF AND INTERIOR COVER CLOSED COMPLETELY AT THE TIME. THE SOUND WHEN IT SHATTERED WAS VERY LOUD AN…
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THE SUNROOF GLASS SHATTERED SUDDENLY WHILE I WAS DRIVING ON THE HIGHWAY. I WAS GOING 70-75 MPH AT THE TIME. THERE WERE NO OTHER CARS AROUND AND THE WEATHER WAS PERFECT SO I DO NOT THINK ANYTHING HIT THE SUNROOF. I HAD BOTH THE SUNROOF AND INTERIOR COVER CLOSED COMPLETELY AT THE TIME. THE SOUND WHEN IT SHATTERED WAS VERY LOUD AND THANKFULLY I WAS NOT IN TRAFFIC. SINCE THE COVER WAS CLOSED, IT PREVENTED THE BROKEN GLASS FROM RAINING DOWN ON MY CHILDREN.
CAR WILL NOT TURN OFF.
THE START/STOP BUTTON FLASHES AMBER INSTEAD OF GREEN WHEN STARTING CAR. DEALER SAID MY BATTERIES IN MY KEYLESS ENTRY NEEDED TO CHANGED WHICH THEY DID AND IT DIDN'T SOLVE THE PROBLEM. SOMEONE ON A MAZDA BOARD SAID TO DISCONNECT THE NEGATIVE SIDE OF THE BATTERY FOR JUST A MINUTE TO RESET THE COMPUTER AND IT WILL GO BACK TO GREEN…
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THE START/STOP BUTTON FLASHES AMBER INSTEAD OF GREEN WHEN STARTING CAR. DEALER SAID MY BATTERIES IN MY KEYLESS ENTRY NEEDED TO CHANGED WHICH THEY DID AND IT DIDN'T SOLVE THE PROBLEM. SOMEONE ON A MAZDA BOARD SAID TO DISCONNECT THE NEGATIVE SIDE OF THE BATTERY FOR JUST A MINUTE TO RESET THE COMPUTER AND IT WILL GO BACK TO GREEN WHICH I DID BUT THEY LASTS ABOUT 3-4 DAYS THEN YOU HAVE TO DO IT AGAIN. SOME SENSOR MUST BE BAD THAT IT DOESN'T RECOGNIZE THAT THE KEYLESS ENTRY IS IN THE VEHICLE OR THINKS THE BATTERIES ALWAYS NEED TO BE CHANGED. VERY AGGRAVATING TO HAVE TO KEEP DOING THIS.
WHEN PLACED IN PARK AND THE BUTTON PUSHED TO TURN CAR OFF THE ENGINE TURNS OFF BUT THE ACCESSORIES STAY ON. THEN YOU HAVE TO RESTART SEVERAL TIMES EACH TIME TAKING OUT OF PARK AND BACK IN TO FINALLY GET IT TO WORK. I'VE BEEN DEALING WITH THIS FOR OVER 2 YEARS NOW AND I'M TIRED OF THERE NOT BEING A RECALL FOR THIS. THERE ARE A…
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WHEN PLACED IN PARK AND THE BUTTON PUSHED TO TURN CAR OFF THE ENGINE TURNS OFF BUT THE ACCESSORIES STAY ON. THEN YOU HAVE TO RESTART SEVERAL TIMES EACH TIME TAKING OUT OF PARK AND BACK IN TO FINALLY GET IT TO WORK. I'VE BEEN DEALING WITH THIS FOR OVER 2 YEARS NOW AND I'M TIRED OF THERE NOT BEING A RECALL FOR THIS. THERE ARE A LOT OF COMPLAINTS FOR THIS PROBLEM SO MAZDA NEEDS TO DO THE RIGHT THING AND FIX IT!
AFTER SHIFTING THE GEAR TO PARK, ELECTRICAL WILL NOT SHUT OFF. FORMAL COMPLAINT WAS MADE TO MAZDA, BUT THEY WILL NOT HELP. BATTERY WILL BE DRAINED IF NOT ABLE TO SHUT OFF.
Official recalls
316V644000 · Structure:body:hatchback/liftgate
Sep 6, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
Consequence & remedy
Consequence: If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Remedy: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
16V203000 · Steering
Apr 11, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
Consequence & remedy
Consequence: If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
16V064000 · Fuel System, Gasoline:storage:tank Assembly:filler Pipe And Cap
Feb 3, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Consequence & remedy
Consequence: A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Remedy: Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.