Upon opening rear hatch, loud banging/knock developed that happened on every opening. Sounded as if it were damaging the body or latch. Did online research of problem and found through Mazda owners forum Mazda TSB #09-009/23. The TSB notes the rear latch has an "internal fault in the liftgate latch and/or loose bolts." Dealers a…
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Upon opening rear hatch, loud banging/knock developed that happened on every opening. Sounded as if it were damaging the body or latch. Did online research of problem and found through Mazda owners forum Mazda TSB #09-009/23. The TSB notes the rear latch has an "internal fault in the liftgate latch and/or loose bolts." Dealers are advised to confirm the issue and replace with new latch and bolts - "This repair will be covered under Mazda's New Vehicle Limited Warranty term." My vehicle had 71,500 miles at the time of the issue, just beyond the warranty limits. I took my vehicle to the local dealership (Whitten) along with the TSB where the problem was confirmed and I was requested to approve replacement. I argued that this should be considered a recall and covered by Mazda given the language of the TSB. The dealership advised that I would need to pay for the repair and could take up the issue directly with Mazda. Therefore, I paid $512 for the latch repair because I considered the problem a potential safety issue - either it would stop opening or would not close leaving the hatch open during driving. I contacted Mazda USA requesting reimbursement for the repair given their admission that the latch was "faulty." They refused saying my vehicle was beyond the warranty period and I had approved and paid for the repair. They added that I should contact them in the future if there is a question about coverage of broken parts. Given their admission that the part installed at the factory had a fault and that this fault could result in a safety issue such as a non-closing hatch, I request that this issue become a recall, or that the warranty period be extended for this specific issue. (I would also like to be reimbursed for the cost of repairing this manufacturer's problem.)
Mazda North American Operations (Mazda) is recalling certain 2021 Mazda3 and CX-30 vehicles. Air may suddenly leak from the tire air valve.
Consequence & remedy
Consequence: A sudden air leak from the tire air valve may cause a loss of vehicle control while driving, increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will replace all four tire air valves with new parts, free of charge. The recall began April 6, 2021. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 4721B.
Mazda North American Operations (Mazda) is recalling certain 2020-2021 CX-30 vehicles. When fully opened, the power liftgate may partially lower unexpectedly when the vehicle is parked facing uphill on a slope.
Consequence & remedy
Consequence: If the power liftgate unexpectedly lowers while a person is accessing the rear storage area of the vehicle, it can increase their risk of injury.
Remedy: Mazda will notify owners, and dealers will update the power liftgate control module software and inspect the serial number of the power liftgate drive unit, replacing it if necessary, free of charge. The recall began April 8, 2021. Owners may contact Mazda customer service at 1-800-222-5500 option 4. Mazda's number for this recall is 4621B.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2021 Mazda CX-30 Problems, Complaints & Recalls | Skip That Year