2016 Lincoln Navigator

The contact owns a 2016 Lincoln Navigator. The contact stated that while the vehicle was parked and turned off, there was white smoke coming from the passenger’s side exterior door mirror, accompanied by a burning plastic odor. The vehicle was taken to a local dealer for inspection, where it was diagnosed with a corrosion failure. The dealer indicated that the issue was not associated with NHTSA Campaign Number: 25V091000 (Visibility). The manufacturer was notified of the failure. The approximate failure mileage was 95,000.

The contact owns a 2016 Lincoln Navigator. The contact received notifications of NHTSA Campaign Numbers: 25V091000 (VISIBILITY) and 25V572000 (BACK OVER PREVENTION). The contact stated that the rearview camera displayed a black screen image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The message "Rearview Camera Unavailable" was displayed. The contact stated that when the temperature outside was over eighty degrees Fahrenheit, the failure occurred. The vehicle was taken to the dealer. The dealer refused to complete the repairs and informed the contact that, since there was no code displayed, the recall repairs were not needed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000.

The contact owns a 2016 Lincoln Navigator. The contact received notification of NHTSA Campaign Number: 25V091000 (VISIBILITY); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure; however, the contact stated she paid extra for the upgrade and was not satisfied with the remedy. Parts distribution disconnect.

The contact owns a 2016 Lincoln Navigator. The contact received notification of NHTSA Campaign Number: 25V091000 (VISIBILITY); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2016 Lincoln Navigator. The contact stated that while the vehicle was at an independent mechanic for a ball joint replacement, there was smoke coming from the driver’s side exterior mirror. The mechanic disconnected the mirror and determined that the mirror had short-circuited. The vehicle was not repaired. Upon investigation, the contact discovered that the VIN was included in NHTSA Campaign Number: 25V091000 (Visibility); however, the contact had not yet received the notification. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 122,000.

The contact owns a 2016 Lincoln Navigator. The contact stated while driving at 10 MPH, there was smoke coming from the A/C vents and from the defroster. There was no warning light illuminated. The contact veered to the side of the road and parked the vehicle. The contact stated that the smoke persisted; however, there was no flame. The vehicle was later towed to the dealer, where it was diagnosed, and the contact was informed that the failure was related to NHTSA Campaign Number: 22V648000 (Visibility, Electrical System). Additionally, the contact stated that the failure had caused collateral damages to the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 100,000.

WHILE DRIVING APPROXIMATELY 65 MPH ON HIGHWAY 18 IN YAMHILL COUNTY, OREGON ON A CURVED SECTION OF THE ROAD THE SUNROOF SPONTANEOUSLY EXPLODED. THERE WERE NO VEHICLES NEAR ME AND THERE WAS NOTHING OVERHEAD. WE FOUND NO ROCKS IN THE VEHICLE AND FROM THE ATTACHED PICTURES IT IS CLEAR THAT THE GLASS BROKE IN AN OUTWARD/UPWARD DIRECTION. THE INTERIOR TEMPERATURE OF THE CABIN WAS ABOUT 74 AND THE HEATER FAN WAS RUNNING AT NEAR MAXIMUM. OUTSIDE TEMPERATURE WAS APPROXIMATELY 36 DEGREES FAHRENHEIT. *TR