2018 Lincoln Mkt

The contact owns a 2018 Lincoln MKT. The contact stated the black panel trim had detached while driving at 55 MPH on the highway. The driver ran over the plastic. The contact received the recall notification letter for the NHTSA Campaign Number. 25V827000 (Back Over Prevention) The contact called the local dealer regarding the recall. The vehicle was taken to another local dealer, Shults Ford Harmarville, 1300 Gulf Lab Rd, Pittsburgh, PA 15238, where it was diagnosed, but they were unsure if the part was covered. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 133,200.

On [XXX] the drivers side keyless entry fell off our vehicle while traveling on the Ohio turnpike. The wiring harness held the trim component from falling off the vehicle, but caused it to fling and smash into the vehicle until we pulled off the turnpike. We duct taped the part in place until we could get the vehicle to our local Lincoln dealer. I noticed that the part had no clips to hold it into place, just double sided sticky tape that had only adhered to about 1/3 of the frame. On inspection, we noticed that the passenger side trim was also loose. I was told by Lincoln that at 53,000 miles this was a trim part and not considered an electrical component. We purchased a new component (part # BE9Z7420555BA) and had the dealership (Signature Ford of Owosso, MI) install the part. Now on [XXX] we heard a rattle coming from the drivers door. On inspection, the new part has almost came off again as well as the passenger side trim. We checked for a recall and found that the Ford Edge (the same basic vehicle with a Ford logo) has a recall on this same component. Can you be of any help in this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Lincoln MKT. The contact stated while driving at an undisclosed speed, the exterior windshield trim on the driver's side door detached. After some time, the exterior windshield trim on the passenger's side door also detached. The vehicle was taken to the dealer, who did not provide a specific diagnosis, but the vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 49,000.