2016 Lincoln Mkt

The contact owns a 2016 Lincoln MKT. The contact received notification of NHTSA Campaign Number: 25V827000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side B-pillar trim had partially detached. Additionally, the contact stated that the rear-view camera was intermittently inoperable. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000.

I HAVE OWNED THIS CAR FOR LESS THAN A YEAR AND THE MOONROOF HAS SHATTERED ON ME TWICE ALREADY. THE FRONT ONE TO BE EXACT, BOTH TIMES IT WAS RAINING BUT NORMAL RAIN, I LIVE IN NORTHEN CALIFORNIA. NO OBJECTS HIT MY CAR AND NO ACCIDENT. IT SOUNDS LIKE A LOUD GUNSHOT NEAR YOU AND ITS VERY SCARY I ALMOST CAUSED AN ACCIDENT BECAUSE I SWERVED TO NEXT LANE DUE TO BEING SCARED OF THE LOUD NOISE. FIRST TIME I WAS ON MY WAY TO RENO AND I HAD TO KEEP GOING BUT IT WAS HELL AND ONE OF THE WORST EXPERIENCE OF MY LIFE. PART OF THE GLASS FLEW OFF WITHIN MINUTES OF ME DRIVING SO RAIN GOT INTO MY CAR. I HAD TO TAPE A TARP DOWN WITH GORILLA TAPE TO GET TO A SAFE DESTINATION. THERE WAS GLASS INSIDE THE CAR AND MY LITTLE BROTHER GOT CUT ON HIS ARM, THIS GLASS IS THICK AND HEAVY! THE SECOND TIME WAS 8 MONTHS AFTER I HAD IT REPAIRED. RAINING AGAIN BUT THIS TIME I WAS AT A STOP LIGHT WHEN I HEARD THE GUNSHOT NOISE AND I IMMEDIATELY KNEW WHAT HAPPENED. I WAS SCARED BUT SO VERY UPSET THAT IT HAPPENED AGAIN JUST MONTHS APART. IT'S VERY UPSETTING THAT LINCOLN HAS NOT RECOGNIZED THIS AS A DEFECT ON THIS VEHICLE. I HAVE READ NUMEROUS BLOGS AS ON HERE THE SAME COMPLAINT FROM PEOPLE ALL OVER THE US THAT THIS HAS HAPPENED TO. IT'S SO UNSAFE TO DRIVE AND UPSETTING BECAUSE I REALLY LOVE THE VEHICLE OTHER THAN THAT HUGE DEFECT. ON TOP OF THAT THIS REPAIR IS COSTLY, GLASS ALONE IS $1400-1600 WITHOUT LABOR IN MY AREA. I HOPE THAT LINCOLN WILL SOON TAKE RESPONSIBILITY AND I PLAN TO KEEP FIGHTING THIS FIGHT AS I HAVE A FEELING THIS WILL CONTINUE TO HAPPEN. I FEEL SO UNSAFE DRIVING THIS VEHICLE NOW. I REALLY HOPE MORE PEOPLE COMPLAIN AND SPEAK UP.