2003 Lincoln Ls

JUST PURCHASED 03 LINCOLN LS V-8 SPORT THREE WEEKS AGO, ALREADY INTO SERVICE. THE TRANNY IS SLOW ON UP AND DOWN SHIFTS. THE SERVICE DEPT. ( NEIL LINCOLN MERCURY @ 1900 RT 112 MEDFORD NY) SAID THIS WAS A KNOWN PROBLEM ON MY INITIAL CALL, JUST BRING IT IN AND THEY WILL REPROGRAM THE TRANNY SHOULD SOLVE THE PROBLEM. MY SECOND COMPLAINT IS I NOTICED AN EXCESSIVE AMOUNT OF UNCOMFORTALBE HEAT UNDERNEATH THE DRIVER SIDE DASH WHILE DRIVING, I SUSPECT THIS IS DUE TO THE LACK OF AN INSULATED COVER. THIS COVER I COME TO FIND OUT WAS IN THE 2000, 2001, 2002, MODEL YEARS. UNFORTUNATELY SOME GENUIS DECIDED TO FORGET IT. THAT'S A PROBLEM, AS IT IS NOT JUST A LITTLE WARM, BUT REALLY HOT, I CAN'T IMAGINE MY COMPLAINT WAS THE FIRST FOR THIS, AS NONE OF THE 03'S ARE EQUIPED WITH THIS PROTECTIVE COVER. THE LINCOLN SUPPORT CUSTOMER SERVICE HAS ADVISED ME I MUST TALK WITH SERVICE, AS THIS IS NOT A PART ON THE 03, AND SERVICE TELLS ME TO SPEAK TO LINCOLN, AS THIS IS A VALID COMPLAINT. WHAT THE HECK AM I SUPPOSE TO DO? OH AND BACK TO THE TRANNY WHAT IF IT DECIDES TO JUST GO TO MUSH WHILE I'M CROSSING AN INTERSECTION. TO LATE TO SAY SORRY THEN! I'VE HEARD THAT THE 30,000 MILE TRANNY TUNE UP WILL OFTEN SOLVE THIS TRANNY ISSUE, CAN I MAKE THEM SERVICE IT NOW I'VE GOT 1,500 LOGGED TO DATE. THANK YOU FOR THE ASSISTANCE, IT IS VERY MUCH APPRECIATED, SORRY FOR THE LONG MESSAGE. BRIAN