2000 Lincoln Ls

DT: ON MAY 27, 2005 CONSUMER TOOK VEHICLE TO HEISER LINCOLN MERCURY BECAUSE WAS HAVING PROBLEMS OPENING DRIVER'S DOOR WITH KEY OR KEYLESS ENTRY. DOOR WOULD SOUND LIKE IT UNLOCKED, BUT WOULD NOT OPEN. CONSUMER TOOK VEHICLE TO DEALER, WHO DID A FULL DIAGNOSTIC TEST ON DOOR AND FOND THAT DOOR LOCK ROD BROKE. DEALER TOLD CONSUMER THAT IT WAS NORMAL WEAR. CONSUMER PAID FOR REPAIRS, WARRANTY WOULD NOT COVER REPAIRS. AFTER CONSUMER PICKED UP VEHICLE AND LEFT. WHEN CONSUMER REACHED DESTINATION DRIVER'S DOOR WOULD NOT OPEN. AFTER SOME EFFORT CONSUMER GOT DOOR OPEN. CONSUMER STATED THAT THE MORE THE DRIVER'S DOOR WAS USED THE WORSE THE PROBLEM GOT. ON MAY 29, 2005 CONSUMER CALLED DEALER COMPLAINING THAT BEFORE REPAIR DRIVER JUST HAD PROBLEM OPENING DOOR FROM OUTSIDE, AFTER REPAIR PROBLEM WAS FROM THE INSIDE. CONSUMER TOOK CAR IN ON JUNE 16, 2005 AT ABOUT ONE O'CLOCK PM. DEALER SAID DRIVERS SIDE INTERIOR DOOR HANDLE BROKE. CONSUMER ASKED TO SEE BROKEN HANDLE, CONSUMER COULD NOT SEE WHERE HANDLE BROKE. DEALER REPLACED INTERIOR HANDLE FOR $70 INSTEAD OF 1$140. D CONSUMER STATED THAT THIS FIXED THE PROBLEM, BUT IT WAS NOT THAT DEALER ACTUALLY REPLACED HANDLE.*AK

REF. CONFIRMATION #10100980 THIS INCIDENT HAPPEN AT BUD DAVIS LINCOLN 2177 COVINGTON PIKE MEMPHIS TENNESSEE 38128 (901)373-5700 I WENT TO THIS DEALERSHIP TO PURCHASE A KEY AND DOOR REMOTE TO BE PROGRAM. IN THE PROCESS MY VEHICLE WAS RETURN TO ME WITH A BROKEN DOOR HANDLE, THE DEALERSHIP WAS LIABLE FOR THE DAMAGE BROKEN DOOR HANDLE, BUT INSISTED THAT I PAY TO HAVE THE DOOR HANDLE REPAIRED. MY VEHICLE AND I WERE HELD HOSTAGE UNTIL THE SERVICE MANAGER MR. GOLDSMITH INSISTED THAT I PAY FOR REPAIR OF A DOOR HANDLE THAT WAS BROKEN WHILE MY VEHICLE WAS IN THE COUSTODY AND LIABILITY OF THE DEALERSHIP. THE HANDLE THAT REPLACED THE OEM NOW HAS BEEN MODIFIED AND HAS GEARS IN TO PREVENT SUCH PROBLEMS. THE HANDLE IS MADE OF PLASTIC AND HAS STRESS CRACKS WHICH PREVENT THE DRIVER/PASSENGERS DOOR FROM OPENING/EXITING THE VEHICLE. I HAVE THE ORIGINAL HANDLE THAT WAS REMOVED FROM THE VEHICLE BY THE DEALERSHIP AND WOULD LIKE THE NHTSA TO TAKE A LOOK AT THIS. IT APPEARS THAT FORD HAS SOMETHING TO HIDE AND ARE CHARGING CONSUMERS FOR MODIFIED OEM DEFECTIVE DOOR HANDLES. YOUR ATTENTION IN THIS MATTER WOULD BE GREATLY APPRECIATED. I FILED COMPLAINTS WITH THE FORD CONSUMER COMPLAINTS 1-800-LINE AND DID NOT RECEIVE A RESPOND TO THIS MATTER/INCIDENT. HAS FORD/NHTSA ISSUE ANY RECALLS CONCERNING THESE INCIDENTS? IF NHTSA WOULD LIKE ME TO SHIP THE DEFECTIVE PART PLEASE RESPOND WITH INSTRUCTION BY EMAIL. THANK YOU.

DT: WHILE DRIVING THE VEHICLE PULLED SLIGHTLY TO THE RIGHT. THE CONSUMER COULD ALSO HEAR A NOISE WHILE DRIVING ON ROUGH ROADS AND AFTER DRIVING OVER BUMPS IN THE ROAD. THE CONSUMER BELIEVES THE PROBLEM IS THE BALL JOINTS BUT IS UNSURE WHETHER IT IS THE UPPER OR LOWER BALL JOINTS. THE CONSUMER HAS NOT TAKEN THIS VEHICLE TO THE DEALER FOR REPAIR. *NM

DT: THE CONSUMER'S COMPLAINT IS IN REFERENCE TO A RECALL THAT WAS SUPPOSED TO HAVE BEEN PERFORMED IN 2000. THE CONSUMER IS THE SECOND OWNER OF THE VEHICLE. THE RECALL WAS IN REFERENCE TOT EH FRONT LOWER BALL JOINT FRACTURE. THE CONSUMER HAS BEEN HEARING FRONT END NOISE. SHE WAS TOLD BY THE DEALER THAT IF SHE BOUGHT NEW TIRES THE NOISE WOULD GO AWAY BUT THE NOISE IS STILL THERE. FORD IS NOT WILLING TO DO ANYTHING AND THEY STATE THE RECALL WAS PERFORMED. ( FORD HAS TOLD HER SHE NEEDS TO HAVE THE BALL JOINTS AND THE STEERING KNUCKLE ON THE FRONT END REPLACED). *NM

CONCERNS OF THE LOCATIONS OF THE BRAKE AND ACCELERATOR PEDALS ON 2000 LINCOLN LS.*MR WHEN BRAKE ARE DEPRESSED, IT IS EASY TO HIT THE ACCELERATOR PEDAL AS WELL. WHEN THIS HAPPENED THE CONSUMER HAD TO TURN OFF THE IGNITION WHILE KEEPING PRESSURE ON BOTH PEDALS. IF BOTH PEDALS WERE RELEASE AT THE SAME TIME THE VEHICLE WOULD LURCH FORWARD. THE VEHICLE LURCH ONCE WHICH RESULTED IN THE VEHICLE HITTING THE CONSUMER'S GARAGE DOOR AND RIGHT TURN SIGNAL LENS. THE MANUFACTURER WAS CONTACTED BUT THERE HAS BEEN NO FOLLOW-UP CORRESPONDENCE. *BF *NM

A CLANGING TYPE NOISE WAS HEARD IN THE FRONT SUSPENSION WHEN THE FRONT WHEELS WERE TURNED/ BRAKING/ACCELERATING OR DRIVING OVER THE SLIGHTEST IMPERFECTION IN THE ROAD. DEALERSHIP INDICATED THAT THE UPPER/LOWER BALL JOINTS WERE DEFECTIVE, AND NEEDED TO BE REPLACED. LOWER BALL JOINT RECALL 00V3590001 WAS ISSUED. HOWEVER, THIS VEHICLE WAS NOT INCLUDED DUE TO VIN. *AK

COMPLAINT RECEIVED VIA E-MAIL. MY CAR WHICH HAD A RECALL FOR LOWER BALL JOINT INSPECTION (NOT TORQUED TO PROPER SPECIFICATIONS) IN NOVEMBER 2000. MY COMPLAINT IS I HEARD LOUD CLANKING NOISE EMITTING FROM FRONT SUSPENSION WITH BAD VIBRATION IN STEERING WHEEL. I BROUGHT THE CAR TO THE DEALERSHIP, WHERE I PURCHASED THE CAR FROM TO CHECK OUT THE NOISE. AS A MECHANIC WAS DRIVING THE CAR INTO SHOP, THE SUSPENSION SNAPPED AND THE CAR AND SUSPENSION FELL TO GROUND. I WENT TO DEALERSHIP AND INFORMED THEM THAT THIS WAS A RECALL. I WAS INFORMED THAT THE VEHICLE'S FIRST OWNER BROUGHT THE CAR IN FOR THE RECALL TBS# 00S39 TO A LINCOLN DEALERSHIP IN SAFFORD MARYLAND.*AK