2018 Lincoln Continental

The contact owns a 2018 Lincoln Continental. The contact stated that the vehicle was previously included in NHTSA Campaign Number: 19V077000 (Latches/Locks/Linkages) and the remedy, to replace the latch assemblies on all four doors, had been completed in 2019. Approximately 7 years later, the driver's side door failed to latch immediately. The contact consistently pressed the button for the door to latch and lock. The failure had gotten progressively worse. The vehicle was taken to the dealer to be diagnosed, and it was determined that the failure was associated with NHTSA Campaign Number: 19V077000 (Latches/Locks/Linkages); however, the repair was no longer covered by the recall. The vehicle was not repaired. The manufacturer was informed of the failure, and the case was escalated to the Automotive Safety Office. The contact had not received a response from the manufacturer. The failure mileage was 99,035.

The contact owns a 2018 Lincoln Continental. The contact stated that while the vehicle was parked, the front driver's door latch failed to latch as intended. The vehicle was taken to the dealer, where it was diagnosed with a failed front driver's door latch. The contact was informed that the front driver's door latch needed to be replaced. The vehicle was not repaired. In addition, the contact was concerned that the front driver's door might unlatch while driving the vehicle. The manufacturer was made aware of the failure. The contact was informed that an unknown recall was performed in 2019, and that the front driver's door latch was replaced. The contact was informed that the repair was not covered under a recall. The failure mileage was approximately 108,000.

The electric door latching mechanisms fail to fully latch the driver's door shut when pulled to the first detent. In order to fully engage the door latches, it was necessary to slam the door. The first occurrence coincided with unusually cold weather (34 degrees f). These door latches had previously been the subject of a recall which first delayed the dealer's ability to sell the car to me. Then, suddenly, even though the parts were reportedly still unavailable, the dealer claimed to have been able to use company connections to obtain parts early and claimed to have carried out the recall before selling me the car in April 2019. About a year later, the latches malfunctioned, draining the car's battery over the course of about two days, after which, the same dealer "reprogrammed" the latches and replaced the battery. Now trouble with the same door latches emerges again.

TL* THE CONTACT OWNS A 2018 LINCOLN CONTINENTAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V077000 (LATCHES/LOCKS/LINKAGES). THE CONTACT CALLED BILL KNIGHT LINCOLN VOLVO AT 918-526-2509 (LOCATED AT 4111 S MEMORIAL DR, TULSA, OK 74145) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.