2017 Lexus RX350

I WHEN TO A CAR WASH FACILITY AND THE ICS SENSOR WHEN CRAZY!!! (FLASHING THE WARNING LIGHT). NOW MY CAR GIVING ME A ICS MALFUNCTION. THE AUTOMATIC BRAKING DON'T WORK AND THE PARKING ASSISTANCE NEITHER. I BELIEVE THIS IS A MANUFACTURING PROBLEM DUE SAME CAR MODEL AND YEAR EXPERIENCE THE SAME BUT IT HAS DIFFERENT VIN SO THERE IS NOT A RECALL FOR MY VIN.

PULLED INTO HOTEL PARKING LOT AT 11:05AM (PERFECT WEATHER - PARKING LOT EMPTY) AND ,AFTER TURNING INTO THE PARKING SPOT AT A SLOW SPEED, THE CAR SUDDENLY ACCELERATED AND HIT THE SIDE OF THE HOTEL. THE BUILDING WASN'T DAMAGED, BUT THE CAR HAD SERIOUS FRONTAL DAMAGE. THE HOTEL MANAGER DIDN'T CALL THE POLICE SO THERE ISN'T A POLICE REPORT. THE AIR BAGS DID NOT GO OFF. I FEEL THERE WERE SEVERAL POSSIBLE LEXUS PROBLEMS WITH THIS INCIDENT: THE AIR BAGS DID NOT GO OFF EVEN THOUGH THERE WAS OVER $17,000 IN REPAIRS (EVEN THE ENGINE HAD TO BE REMOVED),; THE AUTOMATIC BRAKING SYSTEM DIDN'T ENGAGE; AND THE SUDDEN ACCELERATION OF THE CAR FROM A SLOW ENTRY INTO THE PARKING SPACE. CURRENTLY THE CAR IS AT A LEXUS DEALER WAITING FOR THE LEXUS HIRED INSPECTOR TO EXAMINE IT. WE HAVE PICTURES AND A COMPLETE LIST OF REPAIRS IF REQUESTED. W E DO NOT HAVE A REPORT YET FROM THE LEXUS INSPECTION BECAUSE IT HASN'T BEEN INSPECTED YET. ...*BF..*JB

THIS IS A SUPPLEMENTAL ENTRY TO MODIFY COMPLAINT 11115465. IT SHOULD BE NOTED THAT THE HEADS UP DISPLAY REFLECTED SUNLIGHT DIRECTLY INTO THE DRIVERS EYES CAUSING SERIOUS DISTRACTION AND A SERIOUS SAFETY CONCERN. LEXUS CORPORATION WAS NOTIFIED OF THE SITUATION THROUGH THE DEALERSHIP BUT DID NOT OFFER ANY FIX TO THE SITUATION AND THE DEALER REPORTED THAT THEY WERE THEREFORE NOT ALLOWED TO FIX THE REFLECTION AND REMOVE THE HAZARD. THE COMPLAINT TO LEXUS IS DOCUMENTED AND MORE INFORMATION CAN BE PROVIDED UPON REQUEST.

I LEASED THE VEHICLE AT THE END OF DECEMBER 2016. SOMETIME IN SEPTEMBER, MY WIFE STARTED TO NOTICE AN ODD SMELL IN THE CABIN. ON SAT 10/7, MY WIFE NOTICED THE FRONT CARPET WAS COMPLETELY SATURATED. I GAVE IT A FEW DAYS TO DRY OUT BUT WHEN IT DIDN'T GET BETTER I BROUGHT IT IN FOR SERVICE I EXPLAINED THE ISSUE TO THE SERVICE MANAGER AND WITHOUT EVEN LOOKING AT THE VEHICLE HE SAID HE HAD A FEELING HE KNOW WHAT IT WAS. HE EXPLAINED THAT SPIDERS GET INTO THE AC DRAIN PLUG AND CLOG IT CAUSING WATER TO BACKUP INTO THE CABIN. THE PADDING AND CARPETING WOULD NEED TO BE REPLACED AND MOLD REMEDIATION WOULD BE NEEDED (THE MOLD IS WHAT WAS CAUSING THE ODOR). HE SHARED THEY JUST DID THREE OF THESE REPAIRS IN THE PAST SEVERAL WEEKS AND TOLD ME THE REPAIR WOULD COST AROUND $5,400. HE CONTINUED TO EXPLAIN THAT THIS WAS NOT COVERED UNDER THE WARRANTY AND THAT I WOULD HAVE TO PUT A CLAIM THROUGH ON MY INSURANCE. AFTER TWO DAYS HE CAME BACK AND CONFIRMED A "SPIDER INFESTATION." I QUESTIONED HIM SINCE I FOUND THIS WHOLE SCENARIO ODD. HE TOLD ME HE DIDN'T HAVE AN EXACT NUMBER BUT THAT THE DEALERSHIP HAD PREVIOUSLY PERFORMED BETWEEN 15 AND 20 OF THESE REPAIRS AND THAT TO PREVENT A RECURRENCE THEY WOULD FIT THE DRAIN PLUG WITH A SPECIAL INSECT REPELLANT TIP. I CONSIDERED THIS A REOCCURRING ISSUE THAT LEXUS WAS AWARE OF AND THAT THEY HAD A FIX FOR SO I DID NOT WANT TO PUT AN INSURANCE CLAIM IN AND RISK A RATE INCREASE. I THEN ESCALATED THE ISSUE WITH LEXUS CORPORATE AND THEY SIDED WITH THE DEALER SAYING IT'S NOT COVERED UNDER WARRANTY BUT THAT THEY WOULD COVER MY COMPREHENSIVE DEDUCTIBLE (WHICH THEY DID). AFTER BACK AND FORTH WITH MY INSURANCE COMPANY THEY FINALLY APPROVED THE CLAIM (THEY INITIALLY DIDN'T WANT TO COVER THE DEALERSHIPS LABOR RATES). AFTER HAVING THE CARE FOR THREE WEEKS, THEY FINALLY BEGIN REPAIRS.

PRE-COLLISION SYSTEM FAILED. VEHICLE REAR ENDED ANOTHER VEHICLE. NO WARNINGS. NO AUTO BRAKING. FULL UNRESTRAINED IMPACT. COLLISION OCCURRED ON FREEWAY OFF RAMP. I HAVE PHOTOS OF CRASH SITE AND A COPY OF THE DATA FROM THE "BLACK BOX" WHICH LEXUS DOWNLOADED. THE ALLSTATE CLAIM NUMBER #0453405540. THE CHP OFFICE AT 619-401-2000 HAS INCIDENT NCIC#9680, BY OFFICER ID 18801. THE LEXUS WAS TOTALED AND ALLSTATE PAID OUT. I PURCHASED THE LEXUS PRIMARILY FOR ITS SAFETY FEATURES. I'M CONCERNED THAT FURTHER FAULTS COULD CAUSE GREAT HARM OR DEATH.