2016 Lexus RX350

WHEN I TRY TO ACCELERATE FROM A STOP, A LOUD GROAN CAN BE HEARD FROM SOMEWHERE IN THE POWERTRAIN. THERE IS ALSO A VIBRATION WHICH APPEARS TO BE COMING FROM THE TRANSMISSION AREA OF THE VEHICLE. IN ADDITION, WHEN TRAVELLING AT HIGHWAYS SPEEDS, DURING THE ACCELERATION PROCESS, A DELAY OCCURS FROM THE TIME I STEP ON THE GAS PEDDLE UNTIL THE VEHICLE ACCELERATES. THE HESITATION IS APPROXIMATELY 1-2 SECONDS.

WHEN USING ALL OF LANE KEEP ASSIST, LANE CENTER, AND CRUISE CONTROL, THE VEHICLE STEERS SHARPLY TO THE RIGHT AND WILL PULL OUT OF THE EXISTING LANE INTO THE LANE TO THE RIGHT. MOST NOTICEABLE AT SPEEDS ABOVE 40MPH. PROBLEM HAS HAPPENED SINCE THE VEHICLE WAS NEW, BUT SEEMS MORE PRONOUNCED BECAUSE I DO MORE HIGHWAY DRIVING NOW WITH CRUISE CONTROL. DEALER AND FACTORY REPS CONSIDER THIS BEHAVIOR NORMAL, YET A LOANER CAR OF THE SAME MODEL DID NOT EXHIBIT THIS SYMPTOM.

WHEN I'M DRIVING, THE PHONE CONTACTS ARE GREYED OUT, LOCKING ME FROM ACCESSING THEM TO MAKE A CALL. I CAN MAKE A CALL USING THE VOICE COMMAND, BUT THAT IS LIMITED SINCE I DON'T REMEMBER ALL MY CONTACT NAMES OFF THE TOP OF MY HEAD. CALLED LEXUS AND THEY SAY THAT IS A SAFETY FEATURE. HOWEVER, IF SCROLLING THROUGH CONTACTS IS A SAFETY THING, THEN WHY CAN I ACCESS MY FAVORITE CONTACTS AND SCROLL THROUGH RECENT CALLS? THIS DISTRACTS THE DRIVER IN MAKING A PHONE CALL BY "ENCOURAGING" HER TO MANUALLY DIAL THE NUMBER OFF THE PHONE DIALPAD. YES, THAT'S ILLEGAL AND NOT SAFE. HENCE THIS POST.

TL* THE CONTACT OWNS A 2016 LEXUS RX350. WHILE EXITING THE HIGHWAY AT APPROXIMATELY 10 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOOR, BUT FAILED TO STOP THE VEHICLE. THE CONTACT CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. THE CONTACT PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND TURNED OFF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED FOR THE HIGHWAY PATROL. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DAMAGED, BUT NOT DESTROYED. THE FAILURE MILEAGE WAS 12,000.

WE NOTICED A SQUEAKING NOISE WHILE TURNING THE WHEEL WHILE IN MOTION ON 12/19/16 AND WE TOLD THE DEALER RAY CATENA OF NJ AND THEY TOOK THE CAR TO THEIR SHOP AND TOLD US THEY FOUND THE PROBLEM WITH THE WHEEL AND IT WAS FIXED. ON 1/16/17 WE NOTICED THE NOISE AGAIN WHEN WE TURN THE WHEEL AND WE THINK IT IS UNSAFE TO DRIVE THE CAR. WE ASKED THE DEALER TO REPLACE IT. VIN YOUR EMAIL HAS BEEN SUBMITTED. A MEMBER OF OUR SUPPORT TEAM WILL GET BACK TO YOU SOON. USE THIS REFERENCE NUMBER FOR FOLLOW-UP: #[XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2016 LEXUS RX350. THE CONTACT STATED THAT THE STEERING WHEEL WOULD LOCK WITHOUT WARNING AND THE VEHICLE WOULD PULL TO THE RIGHT. THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000. UPDATED 01/26/2017*CT CARFAX CANNOT PROCESS VIN UPDATED 7/12/18*JB *TR

VEHICLE VIBRATION FELT STANDING STILL AND WORSENS AS ACCELERATION SLOWLY STARTS FORWARD. CONTINUES ALSO AT SLIGHT ACCELERATION AT HIGHER SPEEDS JUST TO MAINTAIN SPEED LIMIT. VIBRATION CAN BE FELT IN STEERING WHEEL, ACCELERATOR PEDAL, GEAR SHIFT AND AT SPECIFIC START UP SPEEDS THE ENTIRE VEHICLE. THIS DOES NOT CHANGE WHEN DRIVING ON DIFFERENT SURFACES OR ROADWAYS. VIBRATION HAS BEEN NOTED AND EXPERIENCED ALSO BY DEALERSHIP TECHNICAL PERSONNEL WITH NO REMEDY. THIS PROBLEM HAS EXISTING SINCE PURCHASING VEHICLE IN JAN 2016 AND DEALERSHIP COMPLAINT AT 997 MILES ON VEHICLE.

2016 RX MODELS EQUIPPED WITH THE HEADS-UP DISPLAY HAVE AN ISSUE WITH THE OEM WINDSHIELD SHOWING A SECOND IMAGE OF BRIGHT LIGHTS AT NIGHT. THIS OCCURS FOR STREETLIGHTS, STOPLIGHTS, LED TAIL LIGHTS, AND EVEN INCANDESCENT TAIL LIGHTS. THE DOUBLE IMAGE IS CLEAR AND DISTINCT APPROXIMATELY 1/4" BELOW THE ORIGINAL IMAGE AT 100 FEET AHEAD OF THE BRIGHT OBJECT AND IT SLOWLY MOVES TO JOIN THE ORIGINAL IMAGE AS YOU APPROACH THE BRIGHT OBJECT. WHEN DRIVING AT NIGHT, THIS GIVES A PARALLAX EFFECT AND IS DISTRACTING. DUE TO A CHIP IN THE WINDSHIELD, THE OEM WINDSHIELD WAS REPLACED WITH ANOTHER OEM WINDSHIELD THAT ALSO DEMONSTRATED THE SAME ISSUE. OTHER 2016 RX MODELS AT THE DEALER EXHIBITED THE SAME EFFECT. NOTHING CAN BE DONE AT THIS TIME FROM THE DEALER AND THE DISTRICT MANAGER.

WHILE DRIVING AT 30-35 MILES PER HOUR I HIT A MINI VAN FROM BEHIND IN STOP AND GO TRAFFIC. MY LEXUS AT THIS POINT HAD 2500 MILES WAS 3 MONTHS OLD AND I WAS DRIVING ALONE WITH NO PASSENGERS. WHEN I HIT THE OTHER VEHICLE EVERY AIRBAG (AROUND 12) DEPLOYED WHICH IN CONJUCTION WITH SEEMINGLY MINOR EXTERIOR DAMAGE RESULTED IN THIS BRAND NEW CAR BEING TOTALLED.