2008 Lexus Rx

I CALLED THE LOCAL DEALER WAS TOLD THEY CAN NOT HELP ME. I CALL THE LEXUS BRAND ENGAGEMENT CENTER LINE AND WAS CALLED BACK WITH AN EXPLANATION WHY MY VEHICLE IS NOT ELIGIBLE. EVEN THOUGH IT IA EXHIBITING THE MALFUNCTION. THE DEADLINE WAS DECEMBER 31,2020. THIS LAST REFUSAL TO DEAL WITH A PART THAT THEY ARE WELL AWARE IS MALFUNCTIONING DUE TO THEIR FAILURE TO BUILD A RELIABLE PRODUCT, AS THEY HAVE OFFERED THEIR OWN VERSION OF SATISFACTION FOR THOSE LUCKY ENOUGH TO HAVE THE FAILURE OCCUR TIMELY. MINE DID NOT KNOW IF THE TIMELY REQUIREMENTS AND OPTED TO MALFUNCTION LESS THAN A YEAR AFTER THE ESTABLISHED DEADLINE. HOWEVER, THE LETTER THEY SENT WENT TO THE PREVIOUS REGISTERED OWNER. AS A REGISTERED OWNER IN THE STATE OF FLORIDA, IT IS MY OPINION THAT LEXIS COULD HAVE EASILY LOCATED ME THROUGH THE HELP OF THE STATE OF FLORIDA REGISTRATION OFFICE. WHICH IS WHAT THEIR SITE STATES IS DONE. I PURCHASED THIS CAR JUNE 2020. LEXUS/TOYOTA SHOULD HAVE TO FIX BECAUSE IT IS A KNOWN ISSUE THAT THEY SENT OUT CUSTOMER SUPPORT WARRANTY EXTENSIONS FOR PREVIOUSLY. AS OF THIS WEEK MY VEHICLES BRAKING ABILITY HAS ONLY 10% OF WHAT IT HAD A MONTH AGO AND IS NO LONGER SAFE TO DRIVE! I HAVENT OWNED FOR A YEAR AS YET SMH! IT IS NOW PARKED IN MY GARAGE.

2008 LEXUS RX350 WAS PARKED IN GARAGE WITH ENGINE HOT. ONE MINUTE AFTER THE ENGINE STOPPED, IT CAUGHT ON FIRE AND REQUIRED THE FIRE DEPARTMENT TO FINALLY PUT IT OUT. ENGINE COMPARTMENT SO COMPLETELY DESTROYED THAT THE IMMEDIATE CAUSE OF THE FIRE NOT DETECTABLE. CAR IS TOTAL LOSS, GARAGE DAMAGED BUT NOT DESTROYED.MOST RECENT SERVICING WAS BY THE LEXUS DEALER THREE MONTHS PREVIOUS.

WHEN DRIVING I WOULD HAVE ALL THE LIGHTS ON MY DASH COME ON WITH A DINGING SOUND AND WHEN I GO TO PRESS ON MY BRAKES VEHICLE WILL NOT STOP UNLESS I PRESS DOWN HARD ON THE BRAKE THIS IS REALLY DANGEROUS WILL CAUSE A DEADLY CRASH AND TO REPLACE THIS WILL COST 3000 DOLLARS THAT I DO NOT HAVE I REALL BELIEVE RX 400H HAVE A DEFEAT WITH THERE BRAKING SYSTEM.

I PURCHASED A VEHICLE FROM A DEALERSHIP IN ILLINOIS. DRIVING THE VEHICLE HOME TO MILWAUKEE, WISCONSIN THE HYBRID SYSTEM, TRACTION CONTROL SYSTEM, AND ALL WHEEL DRIVE SYSTEM ERROR LIGHTS WENT OFF AT ONCE. THE VEHICLE WENT INTO LIMP MODE IN THE MIDDLE OF THE LANE. I STRUGGLED TO MERGE OVER ONTO THE EMERGENCY LANE. I INFORMED THE DEALERSHIP OF THE ISSUE, AND TOWED THE VEHICLE TO A LOCAL TOYOTA DEALERSHIP. THE LOCAL DEALERSHIP INFORMED US THAT NO CODES WERE SHOWING UP, AND TO PICK UP THE VEHICLE. WE PICKED THE VEHICLE UP, AND ON THE WAY HOME THE SAME WARNING SYSTEMS SHOWED AGAIN. I INFORMED THE DEALERSHIP I WANTED A REFUND, AND NOW THEY'RE PLAYING GAMES. WHEN GETTING HOME, AND CHECKING THE VIN TO MAYBE SEE IF THERE WAS ANY SAFETY RECALLS ON THE VEHICLE. IT'S SHOWING AS A SALVAGED VEHICLE.

I RECENTLY TOOK MY NEWLY BAUGHT 2008 LEXUS RX 350 IN AT A LEXUS DEALERSHIP FOR ROUTINE MAINTENANCE. I DIDN'T NOTICE AND STEERING ISSUES OR LEAKS BUT WAS TOLD I NEEDED A NEW RACK AND PINION. SINCE ITS LEXUS DEALERSHIP I RESPECT THEIR INSPECTION AND RECOMMENDATION...BUT LIKE MANY OTHERS...IT TURNS OUT THE RACK AND PINION ON THE RX 350 IS COMMON ( TOO COMMON ) AND I HAVE READ MANY PEOPLE WRITING A COMPLAINT TO NHTSA. I DON'T SEE ANY RESOLUTION OR EXPLANATION TO THE " SAME " COMPLAINTS. I ALSO HAVE TO PAY $1,800 + AND AM SUPPOSED TO PICK UP MY RX350 JULY 7 OR 8TH, 2020. THE RACK AND PINION IS OBVIOUSLY A HUGE SAFETY ISSUE... SO I ECHO EVERYONE ELSE. WHY IS THE MANUFACTURER/ DEALERSHIP NOT GIVING US ANSWERS AS TO WHY THIS IS AN ONGOING ISSUE. I FOUND THIS OUT BY RESEARCHING ONLINE. THEY SURE ARE QUICK TO TAKE THE $1800+. GOOD MONEY MAKER DON'T YOU THINK. ALL I'M SAYING IS, IF IT NEEDS REPLACED THEN YES OF COURSE I'LL REPLACE IT AND I'LL TRY TO SOMEHOW FIND THE MONEY TO DO SO... BUT IF THIS HAS BEEN ONGOING FOR YEARS ON THE RX350... WHY AM I AND MANY OTHERS COUGHING UP MONEY THAT I HONESTLY DONT HAVE !! TO REPLACE THE RACK AND PINION ? I JUST CAME IN FOR AN OIL CHANGE AND 100,000 MILE OVERALL ROUTINE INSPECTION. STEERING FELT GOOD. NO LEAKS NOTED IN MY GARAGE FLOOR...OTHER THEN AC RESIDUAL FLUID WHICH OF COURSE IS NORMAL.

ON JUNE 3RD, 2020 I GOT MY 2008 LEXUS RX 350 SERVICED FOR 115,000 MILE SERVICE AT JOHNSON LEXUS OF RALEIGH. I HAVE HAD MY CAR SERVICED RELIGIOUSLY AT THE SAME DEALER SINCE I BOUGHT IT BRAND NEW IN 2008. IT COST ABOUT $250, ON JUNE 13TH I NOTICED LARGE AMOUNT OF ENGINE OIL UNDER THE CAR. THE CAR HAD NOT BEEN DRIVEN MORE THAN 50 MILES AFTER SERVICE. THE ENGINE HAD A STRANGE SOUND. I CHECKED THE OIL LEVEL IN THE ENGINE AND THERE WAS NO OIL AT ALL.THERE WERE NO WARNING LIGHTS ON THE DASH. I HAD THE CAR TOWED TO THE DEALER AT MY OWN EXPENSE. THE SERVICE ADVISOR AT THE LEXUS DEALER INFORMED ME THAT THE "ENGINE OIL COOLER PIPE" HAD BURST AND IT WOULD COST AROUND $500 FOR REPAIRS. HE EMPHASIZED THAT THE DEFECT WAS NOT RELATED TO THE SERVICE. ON FURTHER RESEARCH ON THE INTERNET, I FOUND THE "SB-10056509-3341" SERVICE BULLETIN WHICH ACKNOWLEDGED THE DEFECT IN THE PART AND PROVIDED ENHANCED WARRANTY. UNFORTUNATELY IT DID NOT APPLY TO ME SINCE THE CAR HAD BEEN PURCHASED MORE THAN 10 YEARS AGO EVEN THOUGH IT WAS WELL WITHIN THE 150,000 MILE LIMIT. IF THE OIL HAD LEAKED ON THE HIGHWAY, THE VEHICLE WOULD HAVE STALLED ON THE HIGHWAY RISKING A SERIOUS ACCIDENT. *TR

I WAS DRIVING MY VEHICLE AND PUSHED ON BRAKE PEDAL TO STOP AT RED LIGHT. WHAT I NOTICED THAT BRAKE, ABS, TRACTION, CHECK ENGINE AND MORE WARNING LIGHTS CAME ON IN THE DASHBOARD AND I ALMOST REAR ENDED CAR IN FRONT OF ME DUE TO NO BRAKES. PEDAL WENT TO THE FLOOR, SLOWLY I DROVE MY CAR TO BP WORKSHOP ON LIBERTY ROAD RANDLESTOWN MD, 21133 FIRST. LATER I DROVE TO A&B AUTOBODY 901 DUNDALK AVE BALTIMORE MD 21224. FOR THE REPAIR. AFTER 2DAYS, TECH CALLED AND TOLD ME THAT MY CAR NEEDS BRAKE ACTUATOR WHICH IS ALMOST $2000.00 PARTS AND LABOR. RIDICULOUS. TECH TOLD ME ITS COMMON PROBLEM WITH THESE VEHICLES. I CALLED LEXUS OF TOWSON AND THEY TOLD ME THAT WE WOULD'VE GOT IT DONE FOR FREE OF CHARGE IF THE VEHICLE WAS SOLD AT OUR DEALERSHIP. I GUESS DEALERS DO RECALLS ONLY ON THOSE CARS THAT ARE SOLD THRU THEM BUT I'VE BOUGHT IT USED. I DON'T HAVE THIS MUCH MONEY TO FIX MY [XXX] TRUCK. PLEASE HELP ME TO GET MY CAR BACK ON THE ROAD. THANKS *TR PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).