2008 Lexus Is

THIS IS IN REGARDS TO MY 2008 LEXUS IS 250 INTERIOR PANELS STICKING/MELTING WITH POOR APPEARANCE AND ITS DETERIORATING WHICH CAN AFFECT MY SAFETY AS IT WILL REDUCE MY DRIVING VISIBILITY. I HAVE VISITED THE FOLLOWING DEALERSHIPS: LEXUS OF NORTH MIAMI, JM LEXUS AND LEXUS OF WEST KENDALL. ON MANY OCCASIONS, I HAVE POINTED OUT THE PROBLEMS WITH MY DASHBOARD AND SIDE DOORS TO SEVERAL DIFFERENT SERVICE ADVISORS. I MENTIONED THE ISSUES I HAD WITH MY DASHBOARD AND DOOR BUT THEY ALL JUST BLEW IT OFF AND STATED THAT THERE WAS NO PROBLEM WITH IT. THEY ALL SAID IT WAS JUST BASIC NORMAL WEAR AND TEAR DUE TO THE FLORIDA HEAT. THE AREAS THAT ARE AFFECTED ARE THE DASHBOARD, DRIVER AND PASSENGER SIDE DOOR PANELS AND REAR DOOR PANELS. IT IS STICKY, MELTING, DEGRADING, LEAVES PRINTS ON YOUR HANDS AND FINGERS WHEN TOUCHED. IN ADDITION, IT LEAVES A BLACK RESIDUE ON YOUR CLOTHES WHEN YOU ACCIDENTLY BUMP INTO IT. I KNOW THAT LEXUS IS A BRAND THAT PRIDES ITSELF ON PURSUIT OF PERFECTION' BUT I DON'T SEE THAT PRIDE FROM ANY OF THE DEALERSHIPS TO RESOLVE THIS ISSUE. IT'S ABSURD HOW THE SERVICE ADVISOR CAN TELL ME IT'S DUE TO THE FLORIDAS HEAT AND ALSO THE BASIC WEAR AND TEAR AS I HAVE AN OLDER MODEL HONDA ACCORD AND THE DASHBOARD AND DOOR PANELS ARE NOT DETERIORATING. I PURCHASED A LEXUS (IS250) BECAUSE I LOVED THE STYLE AND ITS RELIABILITY. MY CAR STILL HAS ITS SHINE AND DOES NOT HAVE ANY MAJOR DENTS. I TAKE PRIDE IN TAKING CARE OF MY INVESTMENT. THE EXTERIOR IS IN IMMACULATE CONDITION AND SO IS THE INTERIOR EXCEPT FOR THE DETERIORATING DASHBOARD PANELS AND DOORS. I WOULD UNDERSTAND THERE WOULD BE BASIC WEAR AND TEAR IF MY CAR WAS OLDER THAN 10 YEARS, BUT WE ARE TALKING ABOUT A LUXURY CAR WHICH SHOULD BE USING TOP QUALITY MATERIAL. IN ADDITION, THE ISSUE STARTED 2.5 YEARS AFTER I PURCHASED IT NEW, WHICH ALL THE DEALERSHIPS DISREGARDED MY COMPLAINTS. *TR

MY DASHBOARD IS MELTING HORRIBLY. I HAVE CONTACTED LEXUS ON SEVERAL OCCASIONS. I WAS TOLD THAT I FIRST NEEDED TO BRING IT THE NEAREST DEALERSHIP IN MY AREA TO HAVE TO SERVICED AND GET AN ESTIMATE. THE SERVICE REPORT STATED THAT THE DASH WAS IN FACT MELTING AND NEEDED TO BE REPLACED. I FOLLOWED UP WITH ANOTHER CALL TO LEXUS AND WAS INFORMED THAT IT WAS OUT OF WARRANTY AND THAT IT COULD NOT BE REPLACED. I INDICATED THAT ISSUE IS BY FAR NOT A WARRANTY ISSUE BUT IN FACT A DEFECT IN THE MATERIAL USED TO MAKE THE DASHBOARD. THE VISIBILITY ON THE DRIVER SIDE IS HORRIBLE AND QUITE DANGEROUS. *TR

THE DASHBOARD IS MELTING AND THE DOOR SIDE PANELS PIECES ARE FALLING OFF AS IF THE PLASTIC IS OLD AND DRY. I CONTACTED LEXUS WHO TOLD ME THAT THE FLORIDA SUN WAS TOO HOT FOR THE CARS AND THAT THEY WERE NOT AT FAULT FOR THIS AND ALSO ADVISED ME THAT THEY WOULD NOT COVER THE DEFECTS. DAMAGE IS ESTIMATED AT $ 1,200.00 PER THE DEALER *JS

I HAVE A 2008 LEXUS IS250 THAT IS OUT OF WARRANTY. THE DASHBOARD AND DOOR PANELS LITERALLY STARTED MELTING. I CONTACTED TOYOTA/LEXUS A FEW MONTHS AGO SINCE NOT ONLY WAS THE DASHBOARD MELTING BY THE DAY BUT THE DOOR PANELS ARE ALSO MELTING RUINING SEVERAL PAIRS OF PANTS. I WAS TOLD THAT THE VEHICLE WAS OUT OF WARRANTY & THAT THERE WAS NOTHING THEY COULD DO. AFTER SEVERAL CALLS, I RECEIVED A CALL FROM LEXUS STATING THEY WOULD REPLACE THE DASHBOARD BUT I WAS RESPONSIBLE FOR THE LABOR. I TOLD THEM I SHOULD NOT HAVE TO PAY FOR ANYTHING SINCE IT'S A MANUFACTURER'S DEFECT BUT THEY SAID THAT THE LABOR WAS MY RESPONSIBILITY. SO I WENT AHEAD AND PAID THE LABOR AND HAD THE DASH REPLACED. ALTHOUGH LEXUS ALSO AGREED TO REPLACE MY DOOR PANELS, THE LABOR COST OF $1,300.00 WAS ABSURD AND AGAIN MY RESPONSIBILITY ACCORDING TO LEXUS. I WASN'T GOING TO PAY THAT AMOUNT THAT'S CRAZY. SO MY DOOR PANELS CONTINUE TO MELT. AT THIS POINT I WANT TO FILE A COMPLAINT TO GET REIMBURSED FOR THE $600.00 LABOR I HAD TO PAY FOR THE DASHBOARD AND WOULD LIKE LEXUS TO REPLACE MY DOOR PANEL AT NO CHARGE TO ME. *JS

AFFECTED PARTS: -- DASHBOARD & ALL 4 INTERIOR DOOR PANELS -- MY 2008 LEXUS IS SUFFERS FROM A WELL KNOWN ISSUE AMONG LEXUS OWNERS IN SOUTHERN STATES. THE DASHBOARD AND INTERIOR DOOR PANELS BECOME ALMOST PLAYDOH LIKE UNDER NORMAL USE OF THE CAR. MY DASHBOARD IS EXTREMELY MELTED TO THE POINT THAT IT BECOMES MIRROR-LIKE IN DIRECT SUNLIGHT. THIS PRODUCES A WHITE GLARE ON THE WINDSHIELD, SEVERLY IMPAIRS DAYTIME DRIVING AND MAKES THE CAR LIABILTY TO MYSELF AND OTHERS. DOOR PANELS THAT LEAVE STICKY RESIDUE ON MY CLOTHING HAVE TO BE BABIED SO THAT THEY DON'T CRUMBLE OR BECOME EVEN MORE MARRED THAN THEY ALREADY ARE. SINCE I'M JUST OUTSIDE THEIR WARRANTY, THE DEALER DECLINED TO ASSIST ME FINANCIALLY AND AS OF TODAY CORPORATE REFUSES TO HELP OTHER THAN TO ALLOW ME TO PAY THEM OUT OF POCKET FOR SOMETHING THAT SHOULD NOT EVEN BE AN ISSUE. I AM THE 2ND OWNER OF THIS CAR AS OF LAST YEAR AND A TOYOTA CUSTOMER SINCE I BEGAN DRIVING IN 2007. I JUST WANT TOYOTA TO OWN UP TO THIS DEFECTIVE PRODUCT AND DO THE RIGHT THING. THIS IS NEGLECT ON THEIR PART, NOT MINE. I DIDNT MAKE THE MELTING DASHBOARD, THEY MADE IT WHEN THEY CHOSE TO USE SUB-PAR MATERIALS TO CUT COSTS. *JS

MY 2008 LEXUS IS250 PASSENGER SIDE WINDSHIELD BRACKET CLIP BREAK OFF, WHEN I DRIVE AT A HIGH SPEED I CAN HEAR THE NOISE THAT THE WIND TAPPING AGAINST THE WINDSHIELD. BECAUSE THE BRACKET CLIP IS BROKEN, SO IT WILL NOT HOLD THE WINDSHIELD FRAME DOWN. I AFFAIR THAT IT WILL COME OFF AND HIT SOMEONE BEHIND OR PEOPLE ON THE SIDE WALK IF SOMEONE HAPPENS TO BE JOGGING. WHEN I LOOK AT IT, IT SEEM THAT THE BRACKET IS POORLY DESIGN. THE CAR AT THIS AGE SHOULD NOT HAPPENS IF THE DESIGN IS LOOK CAREFULLY. I NEVER SEE LIKE THIS BEFORE, EVEN MY TRUCK 300,000 MILE THE WINDSHIELD BRACKET STILL STRONG. *TR