2007 Lexus GX470

DUNLOP GRANDTREK AT20 265/65R17 TIRES DRYROTTED ON INNER AND OUTER EDGES OF TREAD. VEHICLE IS A 2007 LEXUS GX470 WITH 16,180 MILES. TIRES ARE ORIGINAL. CONTACTED DUNLOP AND ASSIGNED CASE NUMBER [XXX]. THEY REFERRED ME TO LOCAL DEALER TO INSPECT. DEALER SAID THEY HAD NEVER SEEN A TIRE ISSUE LIKE THAT. AFTER WAITING A WEEK. DEALER INFORMED ME THAT THEY WOULD REPLACE TIRES PRO-RATED AND DISCOUNTED FROM FULL MSRP. WHEN I SHOWED THE DEALER THAT OTHER LOCAL VENDORS HAD THE SAME REPLACEMENT CHEAPER, THEY REFUSED TO PRICE MATCH. IT'S GOING TO COST ME OVER $400 TO REPLACE THE DRYROTTED TIRES WITH THE SAME TIRE. NOT MUCH OF AN OFFERING FROM GOODYEAR (WHO OWNS DUNLOP) AND I'M LEFT WONDERING HOW LONG THE NEW ONES WILL LAST. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL*THE CONTACT OWNS A 2007 LEXUS GX470. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH, THE BRAKE PEDAL WAS ENGAGED AND THE VEHICLE BEGAN TO SHAKE VIOLENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TECHNICIAN STATED THAT THE FAILURE WAS COMMON AND OCCURRED ON THIS SPECIFIC MODEL VEHICLE WHEN REACHING OR EXCEEDING 13,000 MILES. THE CONTACT STATED THAT THE VEHICLE HAD BEEN REPLACED WITH ANOTHER VEHICLE TWICE BY THE AUTHORIZED DEALER DUE TO THE CONSTANT FAILURE. THE MANUFACTURER WAS UNABLE TO PROVIDE A REMEDY FOR THE FAILURE. THE FAILURE CONTINUED TO OCCUR. UPDATED 10/26/10*JB

WHEN I PRESSED THE GAS TO GO IN REVERSE IN MY 2007 LEXUS GX 470, THE CAR ACCELERATED FAR MORE THAN I WAS PRESSING ON THE GAS PEDAL. THE CAR CONTINUED TO ACCELERATE EVEN WHEN I REMOVED MY FOOT FROM THE ACCELERATOR, AND EVENTUALLY COLLIDED WITH A CONCRETE POLE. ABOUT A MONTH PRIOR TO THE INCIDENT, I HAD TAKEN THE VEHICLE TO THE DEALER BECAUSE THE BRAKES WERE MAKING A SCRAPING SOUND, BUT THE DEALERSHIP "COULD NOT RECREATE THE PROBLEM." AFTER THE INCIDENT, I PROMPTLY REPORTED THE ISSUE TO LEXUS AND LEFT THE VEHICLE UNTOUCHED FOR NEARLY 2 WEEKS, AWAITING INVESTIGATION. LEXUS PROMISED TO CONTACT ME WITHIN 10 BUSINESS DAYS TO INVESTIGATE, BUT DID NOT DO SO. *TR

ON 8/15/09 I WAS IN MY 07/LEXUS/GX470/WGN V-8. I HAD PARKED IN OUR HOSPITAL PARKING LOT WHERE I VOLUNTEER. I WAS MOVING MY VEHICLE FROM THE W SIDE OF THE PARKING LOT TO THE E SIDE OF THE LOT TO ENTER ANOTHER AREA OF THE HOSPITAL. MY AUNT WAS WITH ME THE AUXILIARY PRESIDENT WALKED DOWN THE SIDEWALK TO MEET US. I DROVE TO THAT AREA SLOWLY CAME TO A PARKING SPACE WAS SLOWLY PULLING INTO THE SPACE, A FEW FEET FROM THE SIDEWALK MY CAR WENT ABSOLUTELY WILD AND CRAZY, IT SOUND AND ACTED LIKE AN ANGRY VIOLENT ANIMAL, IT JUMPED THE SIDEWALK, I MANAGED TO MISS A TREE THAT WAS IN ITS PATH, IT WENT UP A GRASSY AREA ALONG THE SIDEWALK HEADED FOR THE FRONT OF THE HOSPITAL, I THREW THE CAR OUT OF GEAR AND IT STOPPED. WE WERE NOT HURT, THE AUXILIARY PRESIDENT WITNESSED THIS AS SHE WAS WALKING DOWN THE SIDEWALK. I CANNOT DESCRIBED TO YOU HOW I FELT, THERE ARE NO WORDS TO DESCRIBE THIS HORRIFIC EXPERIENCE, MY AUNT AND AUXILIARY PRESIDENT WERE ALSO SPEECHLESS AND HORRIFIED. I SLOWLY DROVE HOME IN THE VEHICLE, IMMEDIATELY CALLED LEXUS LITTLE ROCK, AR WHICH IS WHERE I PURCHASED THE CAR. THEY TOLD ME IT HAD TO BE THE FLOORMAT, I CHECKED IT AND IT IS SECURED WITH GROMETS,, THEY TOLD ME IT HAD TO DRIVER ERROR WHICH I DON'T THINK IT WAS, I HAD MY FOOT ON THE BRAKE, THEY SAID I MOST PROBABLY HAD IT ON THE GAS ALSO. I CANNOT PROVE THAT I DID OR I DIDN'T, I DID NOT LOOK DOWN,, I WAS TRYING TO STOP THE CAR. THE CAR DID DIG UP SOD WHEN IT WAS GOING CRAZY ALONG THE SIDEWALK WHATEVER THAT MEANS. I HAD ROADSIDE TAKE MY CAR IN THEY LEXUS CHECKED IT OUT, FOUND NOTHING WRONG. I HAVE DRIVEN IT SINCE NO INCIDENTS. MY INVOICE DOES NOT SHOW I HAD A PROBLEM, CALLED MY DEALER LAST WEEK TO VOICE MY CONCERN ABOUT ALL THE RECALLS, ASK WHY SUDDEN ACCELERATION WAS NOT DOCUMENTED ON INVOICE, HE STAMMERED SAID WELL IT SAYS YOUR BRAKES WERE SPONGY AND GRABBY, ALSO A COMPLAINT ,BUT THAT WAS DEFINITELY NOT WHY MY CAR WAS HAULED IN. WOULD YOU PLEASE DOCUMENT THIS AND DO YOU HAVE ANY ADVICE. *TR

AFTER REMOVING FOOT FROM ACCELERATOR AND APPLYING BRAKE WHILE PARKING, THE VEHICLE ACCELERATED AS IF THE GAS PEDAL WAS PUSHED TO THE FLOOR. MY WIFE HAD THE BRAKE PUSHED AS HARD AS SHE COULD BUT WAS NOT ABLE TO STOP THE CAR BEFORE IT HIT AN EMBANKMENT. SHE SLID INTO THE DASH AND STEERING WHEEL AND WAS SORE FOR A COUPLE OF DAYS. SHE HAD A PASSENGER WHO WITNESSED THE EVENT. *TR