2020 Land Rover Range Rover Velar

"My 2020 Range Rover Velar (VIN: [XXX], 68,424 miles) has an electronic rotary gear selector showing signs of failure consistent with a widely reported defect in this vehicle line. The shift-by-wire module uses an internal circuit board known for weak solder joints, causing the dial to become stuck and unable to select or exit a gear (fault code P176C-11 in some cases). This is documented across multiple Land Rover/Range Rover models (2013–2023 Range Rover, 2018–2023 Velar, 2017–2023 Discovery). If a vehicle becomes stuck in Drive or Park unexpectedly, it poses a real safety risk, especially since this is a shift-by-wire system with no mechanical backup linkage. No recall currently covers this specific failure mode, despite it being common enough that it supports a thriving specialist repair/rebuild industry. I am filing this complaint to document the pattern for NHTSA's records." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I'm writing to report a serious safety issue with my 2020 Range Rover Velar's power tailgate. While I was inside the cargo area, the tailgate began closing on its own/unexpectedly. On a separate occasion, it closed on my [XXX] son while he was in the cargo area-I had to push him out of the way to prevent him from being crushed. Shortly after these incidents, the tailgate/latch actuator stopped functioning entirely. I took the vehicle to the dealer who quoted approximately $1300 to replace the latch assembly. Given that this malfunction has put my child at risk of serious injury, I'd like to ask: 1. Is there an open Technical Service Bulletin (TSB) for tailgate latch/actuator issues on the 2020 Velar? 2. Would Land Rover consider a goodwill or policy adjustment to cover or offset this repair given the severity of the safety failure? 3. Can this incident be logged as a formal safety concern for review given the risk to a minor? The vehicle was purchased from Land Rover-Las Vegas on Roy Horn. I have also filed the complaint with Land Rover Customer Service. Thank you so much. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am writing to bring to your attention a series of critical malfunctions I have experienced with the InControl Touch Pro infotainment system in my 2020 Range Rover Velar. The persistent issues outlined below pose a significant safety risk and warrant immediate action through a comprehensive vehicle recall. USB Connectivity Static: When utilizing the USB connection, the audio output is excessively staticky, compromising the overall driving experience and distracting while driving. Navigation Screen Freezing and Blackout: The navigation screen frequently freezes and blacks out during operation, particularly while driving. This not only hampers the navigational capabilities of the vehicle but also raises serious safety concerns as it interrupts the focus on the road. Real-time Display Failure While Reversing: The infotainment system fails to provide real-time visuals while reversing, as the screen freezes. This deficiency nearly resulted in a collision with a pedestrian at a grocery store I was at when backing up. CarPlay Malfunction: The CarPlay functionality is consistently unreliable, impacting seamless integration with essential mobile applications and causing unnecessary frustration which is distracting while driving. Dropped Calls While Driving: Calls constantly drop during driving, creating an unsafe situation as I have been compelled to divert attention from the road to address the issue, endangering both myself and others on the road. Recurrent Service Visits: My vehicle has already been in for service at Land Rover twice due to these issues, indicating that the problems persist despite attempted resolutions. A comprehensive recall is recommended to rectify these systemic failures. These issues collectively create an environment of unpredictability and compromise the safety of drivers and pedestrians alike. The intermittent nature of these technological malfunctions are examples why the urgency of a vehicle recall to address safety issues.

I IMMEDIATELY HAD PROBLEMS WITH ELECTRICAL. WARNING SYSTEMS INTERMITTENTLY NOT FUNCTIONING PROPERLY, SCREEN RANDOMLY CHANGING DURING DRIVING AND DEFAULTING TO SETTINGS THAT REQUIRE ME TO PULL OVER, STOP CAR AND RESTART AS IN REBOOTING A COMPUTER. LANE KEEP ASSIST INTERMITTENT. BRIGHTS INTERMITTENT. CAR POWERS DOWN ENTIRELY ABOUT 50% OF TIME WHEN I OUT IT IN PARK...EVEN WITHOUT TAKING SEATBELT OFF. MAP WILL SUDDENLY SWITCH TO ENTRY SCREEN ASKING ME TO SIGN IN WHEN I ALREADY HAVE AND LISTS ADDRESSES I'VE NEVER BEEN TO. THIS HAPPENS WHILE DRIVING. ALL HAPPENS WHILE DRIVING, PARKING OR TURNING EXCEPT OF COURSE THE POWERING DOWN IN PARK. BTW, I DON'T MEAN IDLING DOWN WHICH IT IS SUPPOSED TO DO, IT SHUTS OFF. DEALER HAS REFUSED TO DO ANYTHING. IT HAS BEEN IN SHOP 4 TIMES AND THEY SAY THEY CANNOT DUPLICATE THE PROBLEMS EVEN THOUGH I HAVE VIDEOTAPE AND PHOTOGRAPHS AND WITNESSES.