2022 Kia Telluride

This is a follow up to the above referenced case #XXX This has been reported to the Attorney General’s Office and they have requested that I send along the following information to your office. I purchased a 2022 Kia Telluride approximately 2 years ago. At the time, I also purchased a 100,000 mile extended warranty from KIA. The cost was $3,200. Since owning the vehicle, I have had a problem with the heating system. I contacted the Balise KIA dealership, West Springfield, MA where the car was purchased to have the heating system checked out. It is still not working correctly! The most recent attempt by KIA to fix the heat was 2/2/26 and was not successful. KIA stated “there is no fix”. Please refer to invoice #XXX. Driving a car with little or no heat is unacceptable. I was told that if there ever was a fix, the warranty would cover it. I was also charged a diagnostic fee of $159.95 which I paid, but did not agree with. This fee is charged if a customer decides against having the work done, which I agree with, but in this case, I wanted the work done, but they couldn’t do the work because there is no fix. If there was a fix, the warranty would have covered it. I feel this problem greatly reduces the value of this vehicle and some kind of resolution should be reached. I am [XXX] old and driving a vehicle that has little or no heat is not only uncomfortable, but unhealthy. I’ve been paying close attention to the heat when I’m in the car. It seems to work ok above 30 degrees, but below 30 degrees it doesn’t work properly. Thank you for your time and I await your response [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

After a long winter in northern ILLINOIS, we had a 70’ afternoon and I tried to open my sunroof and it stopped working. I heard a crunching sound and tried to reverse it and that may have made it worse. It had been working fine in the fall months September and October when I last used it. It did not cause a safety issue. No one was at risk. I’ve taken the car to the closest KIA dealer to me . Castle KIA in McHenry IL. The Kia dealer gave me an estimate on cost . There was no warning signs of it being broken until it actually happened.

Catastrophic rear differential failure at highway speed following recent warranty repair. Vehicle previously brought to Kia dealership for rear differential knocking noise. Warranty repair performed and vehicle returned. Within one week, original noise returned with additional whirling/ grinding sound.While traveling approximately 70 mph on the highway, vehicle experienced a sudden loud bang and immediate abrupt stop in traffic. At the time of failure, wife and two children were in the vehicle. Incident posed a severe and life-threatening safety risk.Visual inspection indicates complete rear differential mechanical failure, with fluid and component debris present underneath vehicle. Vehicle is currently unsafe to operate.Failure occurred immediately following manufacturer-authorized warranty repair.

We were driving in the left hand lane on i75 south about 15 miles south of [XXX] and about 10 miles from [XXX] . We were traveling about 75 mph with air conditioning on low. We heard a loud bang and pulled off at exit 328 to investigate. We pulled over at Myers carpet on dug gap road. We looked at the sunroof and it looked like it had exploded upward. 1/3 of the glass was gone and a cone like upward shattering appears in the edges of the blowout area. We had to go to the nearby tractor supply to find duct tape and plastic sheeting to tape over the whole sunroof to drive home to [XXX] . It just happened on 3/15/2026 at approximately 4pm. We have not yet been to a Kia dealer or called consumer affairs at Kia corporate yet. I am filing a ticket with Kia now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2022 Kia Telluride. The contact stated that while the vehicle was parked, the contact noticed that while entering the vehicle, the front passenger's seat had a burned spot, and the front passenger side visor was melted. In addition, the contact noticed brown residue throughout the interior of the vehicle. The fire had appeared to self-extinguish. No warning lights were illuminated prior to the failure. The vehicle was unoccupied. The vehicle was towed to an independent mechanic, but the inspection had not been completed. The fire department was scheduled to inspect the vehicle within the next few days. The contact stated that the inspection was ongoing. In addition, the contact stated that the NHTSA Campaign Number: 24V407000 (Seats) was completed on 10/15/2024. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 77,000.

Subject: Safety Concern – Backup Camera Failure Causing Complete Safety System Malfunction (2022 Kia Telluride) I am reporting a safety concern regarding a 2022 Kia Telluride related to the rear backup camera assembly. The backup camera failed due to water infiltration through the camera seal, which entered the camera housing and caused an electrical short. When this occurred, the failure did not only disable the backup camera but caused the entire vehicle safety system to malfunction, disabling multiple safety features until the issue was repaired. When we brought the vehicle to the dealership, they stated that this was not the first Kia Telluride they had seen with the same issue. The quoted repair cost from the dealership was approximately $1,200. I ultimately replaced the camera myself, which restored the safety systems to normal operation. I have retained the failed camera assembly, which clearly shows the location where the seal failed and water entered the unit. Because the failure of this component disables multiple vehicle safety systems, I believe this may represent a broader safety concern if it is occurring in other vehicles. I am submitting this report so the issue can be reviewed for potential defects affecting other vehicles. Vehicle information and additional details can be provided if needed. Thank you. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)