2025 Kia Sportage

The contact owns a 2025 Kia Sportage. The contact stated that the rear-view camera had become inoperable. No warning lights were illuminated. The vehicle was taken to the local dealer, who was initially unable to duplicate the failure. The vehicle was later diagnosed, and it was determined that the failure was with the radio and the camera. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, and a case was opened. The manufacturer denied the buyback request. The failure mileage was approximately 10.

Dear Sir or Madam, My tracking# is 11692602. Kia America apologized to me on 10/14/2025 and said if the government regulatory agency reaches out to them (Kia America), they will be sure to comply with your request. Thank you very much for your efficient handling. I'm writing to you today because the vehicle suddenly sounded an alarm while I was driving today, it seemed like there was a problem with the door (I made a short video of it). I'm so worried and wondered if Kia can get my car repaired soon? Thank you again! Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Dear Sir or Madam, My car was hit by another car when I tried to switch to the next lane. I did give a turning signal and observed before switching. However, a car sped past and hit my car. If the detection system had sounded an alarm at that time, I wouldn't have changed lanes at that moment. Unfortunately the Lane Assist and Blind Spot Detection System was not functioning correctly and failed to provide a warning. This malfunction didn't occur only once, it happened again after this accident(no consequences though).I gave feedback to Kia and I believe my detection system is not working consistently. I requested an inspection on my car. Kia refused to repair the damaged areas for inspection purposes, instead, they pushed OTA updates into my car, and they pushed twice within two weeks without informing me. I asked Kia if the existing issue still could be detected as they pushed the OTA updates. They didn't answer despite me asked twice. Feeling quite helpless, I searched and noted another person's Kia had the same issue: detection system not working consistently. I realized that I will be unable to prove that this vehicle had pre-existing issues due to the OTA updates. I'm worried that Kia might use this as an excuse to refuse to repair the damaged areas. I understand I cannot totally rely on the detection system, but this feature can enhance safety if it works well, at least I would pause and not act if it provides warning properly. Thank you.