2022 Kia Rio

The contact owns a 2022 Kia Rio. The contact stated that while stopped at a traffic light, the contact heard an abnormally loud bang and believed that the vehicle had been struck in the rear by an object. The contact opened the trunk and became aware that the trunk shocks had become detached from the latch. The contact was able to open and close the trunk lid, but the lid failed to remain open after being raised. The vehicle was taken to an independent mechanic, who advised the contact that the trunk latch spring had failed and needed to be replaced. The contact was advised that the spring and latch mechanism were on back order. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 69,000.