2017 Kia Cadenza

A little history, my Cadenza was placed at KIA of Bradley [XXX] 2024, I complained of oil burning, the oil sending unit light staying on and the engine dying. The Kia rep found “THE OIL PRESSURE SENDER INTERNALLY FAULTED, LEAKING OIL INTERNALLY – OIL LEAKING DOWN TO PIGTAIL HARNESS”. The Oil pressure switch and wiring harness lead were replaced. Here lies the problem. During my visit in Feb, I told Kia about the burning oil smell, I provided a video of the smoke coming from the engine and the oil light staying on. I was relying on Kia’s expertise because it’s their product. The complaints I had were about the same issues the KIA Sorento 3.3 L had, considering my Cadenaza has a 3.3 GDI engine also. The Sorento’s engine was recalled. Move forward to [XXX], 2024, I brought my Cadenaza to Kia of Bradley to have my windshield fluid motor checked because only the passenger’s side was spraying fluid, after Kia telling me the car would probably be held for a couple of days I decided to come back later. Here lies the problem, during the visit a Vehicle inspection was supposedly done on my car. Mind you, I have always had oil checks done and regular maintenance done (I have receipts to prove it). [XXX], stated the things that need to be done I had done by another dealer and there was no mention of oil being low for the car nor problem with the Oil sensor unit that was replaced in Feb 2024. Mind you, I never had any low oil engine light come oil or any OIL LEAKS OR COOLANT LEAKS ON THE FLOOR OF MY GARAGE. I figured my OIL AND COOLENT LEVEL WERE FINE, I never gotten any warning lights from the newly replaced Oil sender unit. I took my KIA Cadenza to Firestone in Mokena, IL to service my windshield motor on [XXX]. Firestone performed a basic check of my car that Kia of Bradley performed [XXX], 2024. Firestone found there was no oil in the engine because the engine burned it all and my coolant was burned inside of my engine also. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Problem unknown, i was driving to my friends house with 2 kids, about 2 mins from the house the steering wheel light started flashing on my dashboard, nothing major happening, so slowed down got to the house. When at the house realized a light come from the engine bay. A fire started out of no where. I used a fire extinguisher to put out, even moved some plastic from wheel well to completely put out. Tow truck driver (non mechanic) told kia that the plastic caused the fire. Was told no warranty or recall for kia to do anything for it, i have to pay out of picket for it.

I purchased my 2017 Cadenza, Sept 2022. I've always had problems with the engine. Coolant loss, smoke from the engine after drving , loss of power and oil loss. This past August 2023 I had to replace my AC valve for 3800. My engine has gotten worse. smoke constantly comes from the engine and now my oil sensor light is coming on. I've always done maintenance on the car. Oil changes and the required milage maintenance. I've notice other owners of the 2017 cadenza have had the same problems. I'm the next step will be my engine sizing. I notice several 3.3 engines and 2017 models have been included in the recall. My 3.3 engine is doing the exact things of the other recall cars. I hope my car is included in the recall thank you.

The contact owns a 2017 Kia Cadenza. The contact stated while the vehicle was parked in the garage, she noticed that the engine oil had leaked onto the ground. Additionally, the contact stated while driving 55 MPH, there was smoke coming from underneath the hood. The low oil pressure warning light was illuminated. The contact veered to the side of the road. The contact then drove to a nearby dealer, where it was diagnosed that the oil gasket and the valve cover needed to be replaced. The vehicle was repaired. The contact stated that upon picking up the vehicle from the dealer, she noticed that the low oil pressure warning light was illuminated. The dealer was informed of the failure and determined that the oil pressure safety switch needed to be replaced; however, the part was not available. The dealer ordered the part and informed the contact that the vehicle was safe to drive. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall related to the failure. The failure mileage was approximately 35,000.

The contact owns a 2017 Kia Cadenza. The contact stated that the front passenger’s seat belt failed to latch or retract as designed. The vehicle was taken to the dealer where it was diagnosed that the upper and lower seat belt retractor had failed and needed to be replaced. The vehicle had not yet been repaired. The manufacturer was notified of the failure. The failure mileage was approximately 60,000.

McGrath Arlington Kia in Palatine, Illinois stated I had a recall I live over 55 miles from this location. Base on the distance my contract states I can pick a closer location. When I contacted Bill Walsh Kia in Ottawa, Illinois. Service department stated they can not find the recall in there system, so they can't fix the recall. Their explanation was that my car had done made in Korea a Kia motor corporation. So I'd have to take it to Korea to get it fixed. Please advise on fixing recalls for this car. I didn't know this would be an issue when I purchased it. Cell [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

This is about a recall not solved in timely manner by KIA Van Nuys Dealer and must include the Corporate Office since they were informed by me that the dealer did not respond to my inquiries after many attempts, from my side, in order to resolve the recall. The original letter from Kia Motor America, Inc. , Corporate Headquarters, 111 Peters Canyon Road, Irvine, CA 92606-1790, USA, was dated April 30, 2021, being received by me about 10 days after. I did call the dealer and got an appointment for 5/22/2021. That day the recall was not resolved since the part the dealer had was not for the Cadenza. I return a week later on 5/29/2021 and the recall could not be solved since they did not received the part. After that I waited for another 10 days before call the dealer to find out what was the status of the part. Someone at the customer service did let me know that the part had not been received yet by the dealer and I will be called as soon as they got the part. After a couple of weeks without knowing nothing I did call and left message. Nobody return my call/message neither by phone or email. After few days I did fill a complaint form at the Kia Corporate Headquarter Office website. Again after about 10 days someone did call me and let me know that that office will contact the Kia Van Nuys dealer and then this office will contact me back again. Until today -after a month- I did not receive any call/email from this Corporate Office as well. (?) Few days ago I contacted the Bureau of Automotive Repair and an agent contacted me by phone ([XXX]) after I received a letter from this office. He said that he will contact in person to the GM dealer. But he said that they can't do much since there's no law that can enforce them to resolve a customer service issue. (???) This is more than a CS issue, this is a safety issue where is a risk of fire. That's why I writing this. Hoping that NHTSA could help me in resolve this recall. Thank you. [XXX] . INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),