2017 Kia Cadenza

The vehicle harness is burned and under recall sc206 for HECU fuses that was allegedly repaired which should have required a check of the harness connections . part number 91223f6632 is for the wire harness during engine replacement for campaign wty039 I was told the harness was melted and needed replacing , dealer put the car back together and told me we had to wrap up the work and return rental and get my car knowing it is a fire hazard I was in contact with warranty company for escalation who would not cover the recall part according to the dealer , I am still in escalations with Kia I have been left with no vehicle .engine repair was completed via dealer ,but they have reinstalled the broken harness and told me the car is ready for pick up. I am a disabled woman with small children and do not want to burn up in a fire was advised to report to dmv and nhtsa

Multiple oil, engine/knocking issues. Drove the car unaware of loss of oil ( disguised as water from days rain) no oil light or engine light appeared. When I took to dealer the leak was fixed.Multiple times of loss of oil and only once did it show on dash.I kept taking to dealership for loud knocking and was told it wasn’t reproduced. But fixed a gasket/manifold more than once. overheating of engine when I was driving out driveway. I turned around parked and had it towed to dealership. Stated faulty sensor then was called back & told i needed to pay for the fan wires that kept the engine cool because they had melted in the process.i have had issues with right brake fluid and boot as well. Changed brakes.most of the time It has been loss of oil or engine knocking then needed to rebuild the engine which I had to pay $4000. Im sad and upset that most of the time I have had my car it has been in the shop or having to be parked for a length of time.( avg. 3-20 days) was called back to say it was another issue.Took to another dealer who repaired . had to take in for repeat engine issues and knocking sounds the wasn’t “reproduced” it was clearly heard when manager drove it but service provider said no. So frustrated that I have spend a lot of money for engine issues and haven’t had a chance to enjoy the vehicle, frustrated it is performed less than what I expected.have never taken my car to any other but dealership and kept up with maintenance. the rest was slow to accelerate(even after just picking up from dealership) a lot of knocking .Engine was “rebuilt” and It’s still in the shop today. Driving without oil loss notification.Now radiator hose is swollen/soft at top unsure if oil or water. And I need to pay for hose $400 now another $1000? braking feels unusual after they replaced. I notified KIA customer support/emailed all receipts and return call was told no recalls about a year ago and she would call dealership. Car was at dealership for a while at that time.

Problem unknown, i was driving to my friends house with 2 kids, about 2 mins from the house the steering wheel light started flashing on my dashboard, nothing major happening, so slowed down got to the house. When at the house realized a light come from the engine bay. A fire started out of no where. I used a fire extinguisher to put out, even moved some plastic from wheel well to completely put out. Tow truck driver (non mechanic) told kia that the plastic caused the fire. Was told no warranty or recall for kia to do anything for it, i have to pay out of picket for it.

This is about a recall not solved in timely manner by KIA Van Nuys Dealer and must include the Corporate Office since they were informed by me that the dealer did not respond to my inquiries after many attempts, from my side, in order to resolve the recall. The original letter from Kia Motor America, Inc. , Corporate Headquarters, 111 Peters Canyon Road, Irvine, CA 92606-1790, USA, was dated April 30, 2021, being received by me about 10 days after. I did call the dealer and got an appointment for 5/22/2021. That day the recall was not resolved since the part the dealer had was not for the Cadenza. I return a week later on 5/29/2021 and the recall could not be solved since they did not received the part. After that I waited for another 10 days before call the dealer to find out what was the status of the part. Someone at the customer service did let me know that the part had not been received yet by the dealer and I will be called as soon as they got the part. After a couple of weeks without knowing nothing I did call and left message. Nobody return my call/message neither by phone or email. After few days I did fill a complaint form at the Kia Corporate Headquarter Office website. Again after about 10 days someone did call me and let me know that that office will contact the Kia Van Nuys dealer and then this office will contact me back again. Until today -after a month- I did not receive any call/email from this Corporate Office as well. (?) Few days ago I contacted the Bureau of Automotive Repair and an agent contacted me by phone ([XXX]) after I received a letter from this office. He said that he will contact in person to the GM dealer. But he said that they can't do much since there's no law that can enforce them to resolve a customer service issue. (???) This is more than a CS issue, this is a safety issue where is a risk of fire. That's why I writing this. Hoping that NHTSA could help me in resolve this recall. Thank you. [XXX] . INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),