WE OWN A 2013 KEYSTONE COUGAR 5TH WHEEL MODEL 331MKS. ON 4/4/14 WE WERE AT A CAMPGROUND AND STARTED TO SET UP. THE RIG WAS ONLY ON 12V BATTERY POWER. I HAD NOT YET CONNECTED TO SHORE POWER. WHEN I PUSHED THE BUTTON TO LOWER THE LANDING GEAR, NOTHING HAPPENED. I TRIED THE REMOTE CONTROL, AND NOTHING HAPPENED AGAIN. I WENT TO GET …
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WE OWN A 2013 KEYSTONE COUGAR 5TH WHEEL MODEL 331MKS. ON 4/4/14 WE WERE AT A CAMPGROUND AND STARTED TO SET UP. THE RIG WAS ONLY ON 12V BATTERY POWER. I HAD NOT YET CONNECTED TO SHORE POWER. WHEN I PUSHED THE BUTTON TO LOWER THE LANDING GEAR, NOTHING HAPPENED. I TRIED THE REMOTE CONTROL, AND NOTHING HAPPENED AGAIN. I WENT TO GET THE POWER CORD INTENDING TO PLUG IT IN. THE CORD WAS IN THE STORAGE AREA IN THE FRONT, UNDER THE HITCH, WHERE THE BATTERY IS. WHEN I OPENED THE DOOR, IMMEDIATELY SMOKE WAS BILLOWING OUT. THEN I SAW THE FLAME. IT WAS COMING FROM THE CIRCUIT BOARD ABOVE THE BATTERY.I IMMEDIATELY GOT THE FIRE EXTINGUISHER. AFTER USING IT SEVERAL TIMES, THE FLAME KEPT COMING BACK. I CALLED 911 FOR THE FIRE DEPARTMENT. THE PROPANE TANKS ARE RIGHT NEXT TO THE AREA BURNING. I IMMEDIATELY REMOVED BOTH OF THEM. ALL I COULD THINK OF WAS THE POSSIBILITY OF AN EXPLOSION. THE DISPATCHER ASKED IF THERE WAS ANYTHING ELSE NEARBY THAT COULD BURN. I SAID "YES, IT IS CONNECTED TO MY TRUCK WHICH IS FULL OF DIESEL." I COULD IMAGINE EVERYTHING GOING UP IN SMOKE. I TURNED OFF THE BATTERY, TURNED OFF ALL THE CIRCUIT BREAKERS, BUT THE FLAME KEPT COMING BACK AFTER I KEPT USING THE FIRE EXTINGUISHER.MY WIFE WENT FOR THE CAMPGROUND RANGER. I FINALLY EMPTIED THE FIRE EXTINGUISHER AND THE FLAME CAME BACK. I HAD NOTHING ELSE TO TRY, SO I REACHED IN AND PULLED THE WIRES OUT WHICH WERE ALL MELTED AT AND AROUND THE CIRCUIT BOARD. THE CAMP RANGER TOLD US THAT HE HAD NEVER SEEN ANYTHING LIKE THIS BEFORE SINCE IT WAS NOT PLUGGED INTO 110. I DROVE THE RIG TO THE DEALER. AT THE DEALERSHIP, 3 MEN CAME OUT TO LOOK. THEY SAID THAT THEY COULDN'T BELIEVE WHAT THEY SAW AND THAT THEY HAD NEVER SEEN THIS HAPPEN BEFORE. THEY TOOK PICTURES. OUR 5TH WHEEL IS NOW AT THE DEALER. THEY SAID THEY WILL BE TALKING TO KEYSTONE ON MONDAY TO SEE WHAT NEXT STEPS THERE ARE. *TR
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Consequence & remedy
Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Keystone RV Company (Keystone) is recalling certain model year 2013-2014 recreational trailers equipped with Dometic 9100 Power Awnings or Weather Pro awnings, awning serial numbers 306xxxx through 314xxxx, manufactured between February 13, 2013, through April 9, 2013. If the awning installation sequence was not completely followed, the awning motor may unknowningly become damaged. A damaged motor may lead to an unfurling of the awning.
Consequence & remedy
Consequence: If the awning unfurls unexpectedly either in transit or while parked, it may increase thre risk of personal injury or a crash.
Remedy: Keystone will notify owners and dealers will replace the awning motor, free of charge. The recall began on May 7, 2013. Owners may contact Keystone at 1-866-425-4369. Keystone's campaign recall number is 13-193.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
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No exact-year investigations in this snapshot.
2013 Keystone Cougar Problems, Complaints & Recalls | Skip That Year