2023 Jeep Wagoneer

The contact owns a 2023 Jeep Wagoneer. The contact stated that on several occasions, while driving at various speeds and continuing to accelerate, the RPM failed to respond as needed. Additionally, while slowing down the RPM failed to lower. The contact stated that the check engine warning light illuminated, or the message to check the user manual for proper oil and fuel usage was displayed. The vehicle was taken to a dealer, where it was diagnosed, and determined that a system update was needed. The vehicle was repaired, but the failure reoccurred within several months. Additionally, the contact stated that while driving on several occasions at various speeds, the entire instrument cluster became inoperable, with the speedometer remaining at 0 MPH, or the message to "Depress Brake Pedal to Start Vehicle" was displayed. The vehicle was taken to the same dealer on several occasions, where it was diagnosed and determined that both batteries needed to be replaced. The vehicle was repaired, but the failure reoccurred within a month or two. The contact stated that on one occasion, the electrical cluster was replaced. The vehicle was repaired, but the failure reoccurred within a month. The manufacturer was notified of the failure. The failure mileage was unknown.

For the past five months, the vehicle has stalled nearly every other day, including while backing out of driveways or parking spaces and when slowing to stop. Each time, the engine suddenly shuts off without warning, the transmission automatically shifts into Park, and the emergency brake engages. An engine warning light appears with a “battery fault” message. The repeated engine shutdowns and automatic braking create a serious safety risk, particularly when backing into traffic or stopping at intersections. In several instances, the vehicle would not restart for several minutes, leaving it disabled in the roadway. The vehicle has been taken twice to the authorized Jeep dealership in Stonecrest, Georgia, but the service department was unable to reproduce or correct the issue. The problem persists, and the “battery fault” light continues to appear intermittently. Component or System: Engine and electrical system (battery and power management) Availability for Inspection: Vehicle available upon request

The vehicle was bought June 2023, starting September 2023 we have had continual electrical problems. The blind spot warning system constantly activates and takes over. The automatic braking system randomly activates for no reason. The car will go into full braking and stop. This will happen at all speeds to include highway speeds. Now I am getting check engine lights and the code changes every time the light activates. When we take it to the dealership for service all we get is "we can't replicate the issue" and nothing is fixed. I ran a Car Fax and found that instead of coding the problem that it was brought in for, Jeep has coded it as maintenance inspection or electrical system checked. This is even when modules, radios or electrical systems have been replaced. I have a feeling that Jeep is coding this way to avoid recalls or to hide problems. I would think this constitutes fraud. My Jeep has serious electrical issues that Jeep will not address. I am stuck driving it as it is my only vehicle.

When starting the vehicle, the instrument panel cluster freezes on the start screen, eliminating the ability to see fuel level, speed, engine temperature. This has been reported to the dealership and examined by them. Although this was reported months ago, there has been no communication from the dealership. The dealer indicated that I am not alone in having this issue. Thankfully, it has always reset to date, but it is not safe to drive when in this configuration. There are no warnings before it happens. There is no pattern as to when it happens.

Since purchasing the vehicle, I have experienced a serious and recurring safety issue: when towing, the trailer lights work for approximately five minutes before a portion of them blackout. This failure renders towing both unsafe and illegal, as it compromises visibility and compliance with traffic laws. To date, my vehicle has been into the dealership three separate times for the same issue: 1.First Visit: I was told the problem was with my trailers. I paid to have both inspected, and both were confirmed to be in proper working order. 2.Second Visit: I was informed that a software issue had been identified and corrected through an update. The issue persisted immediately afterward. 3.Third Visit: I was recently told that Jeep is now aware of this as a known vehicle software defect and that there is currently no resolution available. This situation is unacceptable. I purchased this vehicle with the expectation that it would safely perform its advertised towing functions. Instead, I am left with a vehicle that cannot legally or safely tow — the very purpose for which it was purchased.

Vehicle speedometer has randomly blacked out on numerous occasions not allowing me to see any of my gauges. While driving on the interstate and merging the vehicle has stalled and RPMS stay stagnant yet you can hear the engine revving & then it acts like it will catch up. While driving up hill the vehicle began to stall almost like it was towing something when it was not. Back up camera has failed to turn on (resolved its self after I restarted the car). When I take it into the dealer error codes never seem to pop for these issues even though it tells me to see dealer, and read manual for proper oil and fuel usage. It’s like it has a mind of its own and it worries me to continue driving my three children around when electrical issues randomly happen every month or so & it needs constant updating. Both batteries have been replaced due to these issues draining the life out of them.