2024 Jeep Wagoneer S

The contact owns a 2024 Jeep Wagoneer S. The contact stated that while the vehicle was parked, the vehicle unexpectedly shifted to reverse(R) and rolled backwards unintendedly at approximately 10 MPH. The brake pedal was pumped several times to stop the vehicle. The contact stated that several unknown warning lights were illuminated, and the messages “Collision Protection OFF”, “Service ABS” and “Traction Control OFF” were displayed during the failure. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 31,057.

I am filing this complaint because this vehicle has had multiple intermittent safety-related electrical/software and driver-assistance problems, and the vehicle is available for inspection upon request. On multiple occasions, the vehicle has powered on but would not shift out of Park into Drive. The most recent time, I was leaving work and the vehicle would not let me shift into Drive. I was stuck there for about two hours and had to call for a tow. When the tow truck arrived, the vehicle suddenly allowed me to shift into Drive again and I was able to drive home. This is very concerning because the vehicle can leave someone stranded without warning. The vehicle has also falsely detected hazards or forward-collision situations several times while driving, even though there was no nearby vehicle, pedestrian, object, or anything else that should have triggered a warning. On multiple occasions, the vehicle has abruptly applied automatic emergency braking and slammed on the brakes for no apparent reason while traveling at 30-50 MPH. I am very concerned this could cause a crash, especially if another vehicle is behind me. The vehicle has also had charging and range display problems on multiple occasions. For example, last week it was charged to about 80% and then driven about 50 miles, but the displayed range/state of charge did not properly decrease or update until the vehicle was turned off and restarted about an hour later. These issues have continued despite prior dealer updates and recall work. The manufacturer has been notified, and the vehicle is being brought back to an authorized dealer for inspection. I do not know yet whether the dealer or manufacturer has been able to reproduce or confirm the problems. The issues appear to involve the electrical/software systems, shift/park function, battery/range display, forward collision warning, and automatic emergency braking systems.

Supplemental Update to Complaint No. 11672058 This is an update to my July 8, 2025 complaint regarding a brake booster failure on my 2024 Jeep Wagoneer S. The vehicle has remained in dealer custody at South Pointe Chrysler Jeep Dodge Ram in Tulsa, Oklahoma since June 28, 2025 and is still out of service. Although a brake booster replacement was installed, the dealer has not identified a root cause and has not confirmed that the braking system is safe or reliable. The original defect involved a complete loss of braking while the vehicle displayed a Ready to Drive message, creating a severe safety risk. No assurance has been provided that this condition cannot recur. The issue appears to involve braking and electronic control systems, but no effective resolution has been documented. Due to the unresolved nature of a total brake failure and the continued inability to return the vehicle to safe operation, I am submitting this update for safety defect tracking and potential investigation. The vehicle remains unavailable for use due to ongoing safety concerns.

1. Brake Booster Failure: On [XXX], my Wagoneer S experienced a brake booster failure, rendering the brakes inoperable. The vehicle displayed multiple error messages but still showed a misleading “Ready to Drive” message, falsely indicating it was safe to operate. The SUV was towed to SouthPointe Jeep in Tulsa on June 28, 2025. I was informed the required brake booster part is backordered until at least July 21, 2025, leaving me without a safe vehicle for nearly a month. 2. Uconnect System Freezing During Backup Camera Use: Approximately 70% of the time, the Uconnect system freezes shortly after starting the vehicle, then reboots. Critically, this often happens while backing up using the rear-view camera — the screen freezes mid-maneuver, creating an extreme hazard for collisions with pedestrians or other vehicles. 3. Other Ongoing Problems: Persistent door rattling and poor build quality. Intermittent braking response or acceleration hesitation. Multiple software glitches, contributing to system instability. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)