2023 Jeep Grand Wagoneer

My 2023 Jeep Grand Wagoneer, VIN [XXX], has had repeated electrical, battery, power-loss, recall, and passenger-seat safety concerns. The vehicle was serviced for ongoing battery/electrical issues and remained at South Hills Dodge for approximately one month. During that time, I was told no loaner vehicles were available, leaving me without transportation. When the vehicle was returned on XXX, the front passenger seat was no longer operable, although it worked properly before service. I returned the vehicle the same day and was told the part would be ordered. I asked if the vehicle was safe to drive because the passenger seat was making unusual noises and sounded like it could fail further. I was told it was safe to drive. On XXX, the vehicle was towed back to South Hills Dodge because it was losing power. I contacted the parts department to check on the passenger-seat part and was told no order was in the system. I was later told the part was only then being ordered, although I had previously been told it would be ordered after the XXX visit. On XXX, I received a voicemail stating the vehicle was ready for pickup and that the power-loss issue had been addressed. However, the passenger-seat issue was still not repaired, and I was told the vehicle would need to be returned once the part arrived. The vehicle was later returned on or about XXX, with the understanding that the passenger-seat issue had been repaired. Several weeks later, a passenger noticed the seat had not actually been fixed. I returned the vehicle again, but the dealership returned it stating they still did not have the part. Around XXX the dealership was supposed to contact me once the part arrived and provide a loaner. As of XXX, I have not heard back. The vehicle also still has unresolved recalls. I am concerned the vehicle has unresolved electrical, power-loss, recall, and passenger-seat defects that may affect safe INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The front seat has air bags in it for massage and adjustment features. These airbags expand and cant be adjusted down pushing you into the sterering making it unsafe to drive. I took my 2023 Jeep Grand Wagoneer to the dealer on 4-7-26 and the part that failed is 68608275AB. Thisa part is on national back order. The vehicle is very difficult to drive with the seat in this condition. We are still wiating for this part however we must to continue to drive this unsafe vehicle that had a price tag of $112k. I spoje with the Mfr and they had no help except to email me weekly for a parts update. There are no warning lights when this happens.

- Comfort Control Module (CCM) for driver's seat and passenger seat. - Malfunction/failure of CCM caused seat lumbar/bolsters to automatically overinflate beyond maximum with no response from seat controls. - On or about 11/07/25, passenger seat back lumbar automatically overinflated beyond maximum, while passenger was seated, causing passenger to be pushed forward against seat belt. Overinflation caused seat back panel to bulge out as well. Seat would not respond to controls to deflate lumbar. Pulled vehicle over so passenger could unbuckle and seat themselves in rear seat. Immediately inspected by local dealer/service center on 11/10/25. CCM was replaced under warranty (34,453/36,000 miles) and have not experienced issue since. - On 02/17/26, driver seat back thigh bolsters automatically inflated beyond maximum while driver was seated, causing driver to shift in seat due to bolster digging into hip and thigh. Overinflation caused clip securing seat cover to cushion/frame to become detached as well. Seat would not respond to controls to deflate lumbar. Other seat controls began inflate/deflate automatically. Immediately inspected by local dealer/service center on 02/19/26 and was told module needed replacement outside of warranty (42,000/36,000 miles) to the cost of $1,573.83.

Assessment of Ongoing Mechanical & Safety Issues – 2023 Jeep Grand Wagoneer To Whom It May Concern, I am providing a clear, factual assessment of the ongoing issues with my 2023 Jeep Grand Wagoneer, which I purchased for $108,000 and have owned for less than two years. During this time, I have experienced twelve separate mechanical and functional failures, several of which have rendered the vehicle undriveable for prolonged periods. Below is a summary of the major issues that continue to impact the reliability, safety, and usability of this vehicle. 1. Seat / Massage Mechanism Defect (Ongoing for Months) A malfunction in the seat massage system has created a large, hard protrusion in the driver’s seat. This defect has resulted in significant back pain, requiring both urgent care and follow-up medical evaluation. I have now been diagnosed with sciatica, which my physician has indicated is likely related to prolonged pressure and improper spinal support caused by the seat malfunction. Two dealerships have confirmed the issue and ordered the replacement part months ago, yet the part delivery has been repeatedly delayed, most recently to January 6, 2026. This has affected my ability to safely and comfortably operate the vehicle, and has now escalated into a documented medical issue. 2. Suspension Noise During Auto-Leveling The vehicle’s air suspension system produces extremely loud noises during auto-adjustments. This raises concerns regarding the safety and structural integrity of the suspension system. 3. Window Hinge Failure A window hinge has prematurely failed, requiring service intervention. This is not consistent with typical wear for a vehicle less than two years old. 4. Cruise Control Malfunction The cruise control system intermittently ceases functioning while driving. The only way to restore it is to turn the vehicle off and restart it, which presents a safety concern when traveling at highway speeds. This points to a possible electrical or

On October 20, 2025, at approximately 2:00 PM, while driving on the highway to pick up my children from school, the driver-side back cushion (airbag/cushion system) in my seat unexpectedly deployed or inflated with significant force, striking my back. The impact was strong enough to leave a visible mark, which I have documented with photographs. As a result, I experienced immediate back pain and was at serious risk of losing control of the vehicle due to the sudden and forceful nature of the incident. I immediately contacted my doctor’s office following the incident. My physician confirmed that the injury was consistent with trauma caused by the seat mechanism. I then contacted the dealership where I purchased the vehicle. I was instructed to drop off the vehicle and leave the keys in an envelope. On the morning of October 21, 2025, I received a text message from the dealership indicating an initial estimate of $117.65. I called the dealership to request a written report of their findings and to inquire whether there were any recalls or service bulletins related to this issue. I was informed that no recalls or service bulletins existed and that I would be required to pay for further evaluation. The dealership declined to take responsibility for the issue and also stated they could not provide a written report. As of this date, the vehicle remains at the dealership with no resolution, updates, or further communication provided. This is a serious safety concern that requires immediate attention and proper documentation.