COMPONENT SPOTLIGHT

Jeep Grand Cherokee transmission problems

1,919 distinct owner reports with a transmission-specific component in this snapshot.

General power-train reports are not automatically counted as transmission problems. Related recalls and investigations must also name this component; they are not linked by narrative keyword alone.

524 crash reports13 fire reports289 injury reports

Reports by model year

Recall and investigation columns show each year’s full history. A report naming several years can appear in more than one row.

When problems were reported

Mileage at the reported incident

Limited mileage data: 343 of 1,919 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What owners actually said

1,919 reports
2001 model year · 24,000 miles · Nov 16, 2005
Electrical SystemEngine And Engine CoolingPower Train

1. WINDOW REGULATOR FAULTY: 1ST INCIDENT OCCURRED 9/2003 AT 40,000 MI; DRIVER WINDOW FELL DOWN DUE TO FAULTY WINDOW REGULATOR. ALTHOUGH WARRANTY HAD EXPIRED, MANUFACTURE REPLACED, CHARGED ME $50 DEDUCTIBLE. 2ND INCIDENT OCCURRED 11/05 AT 79,700 MI.; FRONT PASSING WINDOW, IT FELL DOWN DUE TO FAULTY WINDOW REGULATOR. DEALER ST…

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1. WINDOW REGULATOR FAULTY: 1ST INCIDENT OCCURRED 9/2003 AT 40,000 MI; DRIVER WINDOW FELL DOWN DUE TO FAULTY WINDOW REGULATOR. ALTHOUGH WARRANTY HAD EXPIRED, MANUFACTURE REPLACED, CHARGED ME $50 DEDUCTIBLE. 2ND INCIDENT OCCURRED 11/05 AT 79,700 MI.; FRONT PASSING WINDOW, IT FELL DOWN DUE TO FAULTY WINDOW REGULATOR. DEALER STATED KNOWN PROBLEM, AS DID DAIMLER CHRYSLER, BUT TOLD ME I WOULD HAVE TO FILE A COMPLAINT WITH NHTSA. WAS TOLD THAT IS WHAT EXTENDED WARRANTY IS FOR. (THEY APPARENTLY DO NOT BACK THEIR PRODUCT AND ARE NOT QUICK TO RESOLVE KNOWN DEFECTS.) 2. 12/2004 TRANSMISSION PROBLEMS (CLUTCH RING): CAR WOULD NOT GO IN REVERSE; SHIFTING ROUGH. WAS TOLD KNOWN PROBLEM AND WAS TOLD I WAS LUCKY THAT IT WASN'T THE WHOLE TRANSMISSION. REPAIRS APPROXIMATELY $600. 3. BRAKE PROBLEMS: WARPED ROTORS/CALIPERS/PADS REPLACED AT 24,000. I AM CURRENTLY ON 3RD SET OF BRAKES (JUST NOW HAVE 80,000 MI ON CAR). LAST SET DID NOT LAST A YEAR. PREMATURE WARPING, SQUEAKING BRAKES, RATTLING CAR, STEERING WHEEL, JUST LIKE THE OTHER COMPLAINTS LISTED AT NHTSA. HAVE HAD A FEW NEAR ACCIDENTS DUE TO THE SHAKING. REPLACED AT MY EXPENSE EXCEPT FOR THE 24,000 MI JOB. 4. EMISSIONS CODE ON CHECK ENGINE LIGHT: DUE TO FAULTY GAS CAP. DEALER CHARGED ME $100 FOR THE DIAGNOSTICS, AND ALMOST 18 FOR A GAS CAP. I HAVE NEVER HEARD OF SUCH A THINK, AND FEEL IT IS SOMETHING THE MFG SHOULD BE RESPONSIBLE FOR SINCE IT IS AN ENVIRONMENTAL ISSUE. AGAIN, WAS TOLD I WAS LUCKY THAT IT WAS ONLY A GAS CAP?? WHY SHOULD I FEEL LUCKY WHEN I SPEND $28,000 FOR A CAR THAT HAS KNOWN ISSUES WITH THE MODEL AND THE MFG ACTS AS IF THEY DIDN'T CARE, AND TELLS ME I SHOULD PAY $2500 FOR AN EXTENDED WARRANTY. NO, THEY SHOULD FIX THE KNOWN PROBLEMS. WE PAY THAT MUCH UNDER THE MISCONCEPTION THAT THEY STAND BY THEIR PRODUCT. AS A RESULT, I HAVE PROBLEMS WITH TIRES WEARING OUT SOONER THAN THEY SHOULD AND FRONT END ALIGNMENT ISSUES. *JB

NHTSA ODI #10142886

2005 model year · 2,000 miles · Nov 16, 2005
EquipmentPower Train

IN REFERENCE TO 05V396000: EVERYTHING STATED IN THE RECALL APPLIES TO MY VEHICLE ALSO EVEN THOUGH I HAVE A HEMI AND ITS ASSOCIATED TRANSMISSION. CHRYSLER CUSTOMER SERVICE HAS NEGLECTED TO ASSIST ME IN ASSESSING THE IMPLICATIONS OF FOUR MONTHS OF SHUDDER EFFECT ON THE TRANSMISSION, ENGINE AND FRAME OF THE VEHICLE. CUSTOMER SER…

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IN REFERENCE TO 05V396000: EVERYTHING STATED IN THE RECALL APPLIES TO MY VEHICLE ALSO EVEN THOUGH I HAVE A HEMI AND ITS ASSOCIATED TRANSMISSION. CHRYSLER CUSTOMER SERVICE HAS NEGLECTED TO ASSIST ME IN ASSESSING THE IMPLICATIONS OF FOUR MONTHS OF SHUDDER EFFECT ON THE TRANSMISSION, ENGINE AND FRAME OF THE VEHICLE. CUSTOMER SERVICE CONTINUALLY HANGS UP ON ME WHILE I AM EXPLAINING THE SITUATION. AFTER FOUR MONTHS OF DEALING WITH THE SHUDDER I FINALLY WAS ABLE TO CONVINCE THE DEALERS SERVICE DEPARTMENT THAT I HAD A SERIOUS PROBLEM WHILE DRIVING. THEY REPLACED THE TORQUE CONVERTER. I HAVE A FULLY LOADED 2005 JEEP GRAND CHEROKEE LIMITED. *JB

NHTSA ODI #10142896

1998 model year · 70,000 miles · Nov 9, 2005
Power Train

MAJOR TRANSMISSION PROBLEMS AND SEVERE IDLE. *NM

NHTSA ODI #10142275

1998 model year · 70,000 miles · Nov 9, 2005
Power Train

MAJOR TRANSMISSION PROBLEMS AND SEVERE IDLE. *NM

NHTSA ODI #10142273

2005 model year · 3,272 miles · Nov 7, 2005
Power Train

TOOK JEEP IN BEFORE RECALL FOR TRANSMISSION THEY REPLACED TORQUE CONVERTER AND STILL HAVE THE PROBLEM AND STILL AFTER 3 TIMES NOT FIXED YET NOW IS SMELLING HOT TACH OUT WHEN STOPPED AND WHEN GOING DOWN HIGHWAY BUT DOES NOT INCREASE IN SPEED. *JB

NHTSA ODI #10141941

2005 model year · 8,332 miles · Oct 30, 2005
Power TrainCrashInjury

ON SEPTEMBER 29, 2005 AT APPROXIMATELY 8:20AM I WAS COMING OFF OF A HIGHWAY EXIT RAMP, WHEN I CAME TO A COMPLETE STOP. SHORTLY AFTER COMING TO THAT STOP, I NOTICED THAT MY ENGINE BEGAN TO ACCELERATE (REV) AND THAT THE RPM'S ON THE SPEEDOMETER WAS ON ITS WAY DOWN FROM ABOUT 5-6K. BEFORE I HAD A CHANCE TO LOOK BACK UP AT THE ROAD…

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ON SEPTEMBER 29, 2005 AT APPROXIMATELY 8:20AM I WAS COMING OFF OF A HIGHWAY EXIT RAMP, WHEN I CAME TO A COMPLETE STOP. SHORTLY AFTER COMING TO THAT STOP, I NOTICED THAT MY ENGINE BEGAN TO ACCELERATE (REV) AND THAT THE RPM'S ON THE SPEEDOMETER WAS ON ITS WAY DOWN FROM ABOUT 5-6K. BEFORE I HAD A CHANCE TO LOOK BACK UP AT THE ROAD, MY VEHICLE LUNGED FORWARD AND STRUCK THE VEHICLE IN FRONT OF ME, CAUSING EXTENSIVE DAMAGE TO THE VEHICLE IN FRONT OF ME AS WELL AS MIND. THE IMPACT OF THE COLLISION WAS SO POWERFUL THAT THE VEHICLE THAT I STRUCK WAS PUSHED INTO A SECOND VEHICLE, DIRECTLY IN FRONT OF THE VEHICLE I STRUCK. IMMEDIATELY AFTER THE COLLISION MY VEHICLE'S ENGINE CONTINUED TO ACCELERATE (REV), MAKING ME SHIFT THE VEHICLE FROM DRIVE TO NEUTRAL. ONCE THE VEHICLE WAS IN NEUTRAL, MY VEHICLE STALLED OUT AND WAS COMPLETELY DISABLED. ONCE I RESTARTED MY VEHICLE, I NOTICED THAT MY VEHICLE'S CHECK ENGINE,THROTTLE IGNITION AND ESP (ELECTRONIC STABILITY PROGRAM) LIGHT/INDICATOR WERE ON. I MOVED MY VEHICLE FROM THE SCENE OF THE ACCIDENT TO A PARKING LOT, ABOUT A MILE DOWN THE STREET AND AWAITED A TOW TRUCK, ALL THE WHILE WITH MY VEHICLE HESITATING TO ACCELERATE. THIS IS WAS THE THIRD TIME THIS HAS HAPPENED. THE FIRST TIME WAS ON 08/17/05, WHEN I CAME TO A COMPLETE STOP AT A HIGHWAY OFF RAMP, MY VEHICLE LUNGED FORWARD AND THEN STALLED OUT. ONCE ABLE TO TURN ON THE VEHICLE, ALL THE ABOVE INDICATOR LIGHTS CAME ON. I BROUGHT IT TO THE DEALERSHIP AND THEY COULD NOT FIND ANYTHING WRONG, "WE WERE UNABLE TO REPLICATE WHAT YOU EXPERIENCED." THEY ALSO TOLD ME THAT THIS COULD HAVE BEEN A RESULT OF "BAD GAS." THREE HOURS AFTER LEAVING THE DEALERSHIP (08/18/05) THE SAME THING HAPPENED AGAIN. I BROUGHT THE VEHICLE BACK TO THE DEALERSHIP, AGAIN, AND THIS TIME THEY TOLD ME, "SOMETHING IS WRONG, WE DON'T KNOW WHAT, BUT SOMETHING IS WRONG." EVENTUALLY, THEY REPLACED THE VEHICLE'S CPM (COMPUTER PROGRAMMING MODULE) AND EVERYTHING SEEMED GREAT , UNTIL 09/22/05 AND THE ACCIDENT. *NM

NHTSA ODI #10141233

2005 model year · 9,000 miles · Oct 12, 2005
Power Train

DT: 2005 JEEP GRAND CHEROKEE. THE CONTACT RENTED THIS VEHICLE FROM HERTZ RENTAL. THEREFORE HE DOES NOT HAVE A VIN. THE ELECTRONIC DOWNSHIFT DID NOT WORK . THE CONTACT WAS ON A 10 % DOWN HILL DECLINE AND THE VEHICLE NEVER SHIFTED INTO A LOWER GEAR, THE CONTACT HAD TO RIDE THE BRAKES DOWN THE MOUNTAIN. THE CONTACT DID TELL H…

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DT: 2005 JEEP GRAND CHEROKEE. THE CONTACT RENTED THIS VEHICLE FROM HERTZ RENTAL. THEREFORE HE DOES NOT HAVE A VIN. THE ELECTRONIC DOWNSHIFT DID NOT WORK . THE CONTACT WAS ON A 10 % DOWN HILL DECLINE AND THE VEHICLE NEVER SHIFTED INTO A LOWER GEAR, THE CONTACT HAD TO RIDE THE BRAKES DOWN THE MOUNTAIN. THE CONTACT DID TELL HERTZ ABOUT THE PROBLEM. *AK

NHTSA ODI #10139417

2002 model year · 58,000 miles · Oct 6, 2005
Power TrainService Brakes, HydraulicVisibility

DT: THE CONTACT STATES HE OWNS A 2002 JEEP GRAND CHEROKEE LIMITED. THE CONSUMER STATES THAT THERE WAS TECHNICAL SERVICE BULLETIN 10005603 REGARDING THE VISIBILITY:DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:CONTROLS/WIRING. THE CONSUMER STATED THAT HE HAD THE REPAIRS DONE, BUT THE COST WAS $1,357.24. HE WAS STILL NOT SATISFIED WITH…

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DT: THE CONTACT STATES HE OWNS A 2002 JEEP GRAND CHEROKEE LIMITED. THE CONSUMER STATES THAT THERE WAS TECHNICAL SERVICE BULLETIN 10005603 REGARDING THE VISIBILITY:DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:CONTROLS/WIRING. THE CONSUMER STATED THAT HE HAD THE REPAIRS DONE, BUT THE COST WAS $1,357.24. HE WAS STILL NOT SATISFIED WITH THE REPAIR OF THE VEHICLE BECAUSE SOME OF THE VENTS PUSHED THROUGH A LOT OF AIR, AND SOME OF THE VENTS PUSHED THROUGH A MINIMUM AMOUNT OF AIR. THE CONSUMER FELT THAT THIS WAS A SAFETY DEFECT BECAUSE IT DID NOT ALLOW THE DEFROSTING SYSTEM TO WORK PROPERLY ON THE PASSENGER'S SIDE OF THE VEHICLE. THE CONSUMER WAS CONCERNED THAT THERE WAS NO HEAT OR AIR CONDITIONING ON THE PASSENGER'S SIDE. THE DIGITAL CONTROL FOR THE PASSENGER'S SIDE OF THE DOOR DID NOT WORK DUE TO THE BREAKING OF THE DOOR VENTS AND THE DUCT WORK FOR THE DEFROST/DEFOGGER, AIR CONDITIONER, AND HEATING SYSTEM. THE CONSUMER CONTACTED THE MANUFACTURER, AND THEY STATED THEY WOULD GET BACK IN CONTACT WITH THE CONSUMER AFTER THEY CONTACTED THE DEALERSHIP. WHEN THE MANUFACTURER CALLED BACK, THEY STATED THERE WAS NOTHING THAT THEY WOULD DO BECAUSE THE VEHICLE WAS OVER THE THREE YEAR, 36,000 MILES WARRANTY.*AK THE TRANSMISSION GOVERNOR SOLENOID WAS REPLACED. THE ROTORS WERE REPLACED BECAUSE THEY WERE WARPED.

NHTSA ODI #10137178

2005 model year · 8,500 miles · Sep 29, 2005
Power Train

THE HAS A TENDENCY TO STALL WHEN SHIFTING GEAR WHILE BACKING UP OUT OF THE DRIVE AFTER THE CAR HAS BEEN IDLE FOR A PERIOD OF TIME. THE TRANSMISSION SEEMS TO "CLUNK" MORE THAN A NEW CAR SHOULD. ALSO NOTICED THE TENDENCY FOR THE CAR TO STALL IN STOP AND GO TRAFFIC CONDITIONS. IT SEEMS THE TRANSMISSION IS NOT DISENGAGING PROPERLY P…

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THE HAS A TENDENCY TO STALL WHEN SHIFTING GEAR WHILE BACKING UP OUT OF THE DRIVE AFTER THE CAR HAS BEEN IDLE FOR A PERIOD OF TIME. THE TRANSMISSION SEEMS TO "CLUNK" MORE THAN A NEW CAR SHOULD. ALSO NOTICED THE TENDENCY FOR THE CAR TO STALL IN STOP AND GO TRAFFIC CONDITIONS. IT SEEMS THE TRANSMISSION IS NOT DISENGAGING PROPERLY PULLING THE RPM BELOW IDLE. SHIFTING THE CAR TO NEUTRAL OR GIVING GAS PREVENTS THE ENGINE FROM STALLING. *JB

NHTSA ODI #10138147

2005 model year · 19,923 miles · Sep 27, 2005
Electrical SystemEngine And Engine CoolingPower Train

TRANSMISSION: I HAVE A 05 JEEP CHEROKEE THAT HAS CONTINUOUSLY HAD A TRANSMISSION SHUDDER PROBLEM. WHILE DRIVING, THE TRANSMISSION SHUDDERS, FEELS SLUGGISH, JERKING THE VEHICLE FORWARD AND BACKWARD. IT HAPPENS WHILE TRAVELING AT VARIOUS SPEEDS, BUT IT IS EXCESSIVE WHILE AT THE 40 MPH & 1500 RPM RANGE. THE FIRST TIME IT WAS TAKE…

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TRANSMISSION: I HAVE A 05 JEEP CHEROKEE THAT HAS CONTINUOUSLY HAD A TRANSMISSION SHUDDER PROBLEM. WHILE DRIVING, THE TRANSMISSION SHUDDERS, FEELS SLUGGISH, JERKING THE VEHICLE FORWARD AND BACKWARD. IT HAPPENS WHILE TRAVELING AT VARIOUS SPEEDS, BUT IT IS EXCESSIVE WHILE AT THE 40 MPH & 1500 RPM RANGE. THE FIRST TIME IT WAS TAKEN TO THE DEALERSHIP, THEY DID A TRANSMISSION FLUSH AND TOLD ME TO PICK IT UP. THE SECOND TIME, THEY ORDERED, THEN LATER REPLACED THE DRIVE LINE. THE THIRD TIME TO DEALERSHIP, THE SERVICE TECHNICIAN SAID THEY REPROGRAMMED THE TRANSMISSION. IT HAS NOW BEEN DROPPED OFF FOR THE SAME PROBLEM 4 TIMES, AND STILL NO REMEDY. I CALLED THE DEALERSHIP AGAIN AND TOLD THEM ABOUT A POSSIBLE RECALL I READ ABOUT ON THE NHTSA WEBSITE ON THE PROBLEM I WAS HAVING. THE PUBLIC INFORMATION SPECIFICALLY SUGGESTS A REMEDY, REPLACE THE TORQUE CONVERTER (WHICH HAS NOT BEEN TRIED ON MY VEHICLE). I ASKED THEM WHY THEY COULDN'T USE THAT INFORMATION TO FIX MY VEHICLE SINCE IT IS STILL UNDER WARRANTY RATHER THAN WAIT TO SEE IF A RECALL IS EVEN ISSUED, AND I WAS TOLD THAT THE ENGINEERS ARE WORKING ON A REMEDY FOR THE POSSIBLE RECALL I WAS READING ABOUT, AND IT MAY NOT AFFECT MY VEHICLE. SO, UNTIL THAT RECALL IS ISSUED, NOTHING CAN BE DONE. AIR CONDITIONER:ON 9/22/05, WHILE VEHICLE IN MOTION, AIR CONDITIONER, RADIO, &ALL DASH LIGHTS WENT OFF AT SAME TIME, STAYED OFF FOR 5 SECONDS OR SO, THEN CAME BACK ON. 5 MILES OR SO LATER, THE SAME THING HAPPENED AGAIN. LATER ON THE SAME DAY, THE AIR CONDITIONER WOULD ONLY WORK ON THE HIGHEST SETTING. ON MY WAY TO THE SERVICE APPOINTMENT THE NEXT DAY, THE AIR CONDITIONER WOULD COME ON AND TURN OFF ITSELF, LIKE IT HAS AN ELECTRICAL SHORT IN IT OR THE DASH. I CAN ALSO SMELL PLASTIC BURNING/MELTING BUT CAN NOT LOCATE WHERE IT IS COMING FROM. DEALERSHIP NOW STATES THAT PARTS ARE NOT AVAILABLE TO FIX THE AIR CONDITIONER, AND THEY DO NOT HAVE ANY TIMELINE FOR PARTS AVAILABILITY. NO CLUE WHY THE DASH LIGHTS SHUT DOWN. *JB

NHTSA ODI #10137924

Related Official recalls

4

18V280000 · Power Train:automatic Transmission

May 1, 2018

Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.

Consequence & remedy

Consequence: If the incorrect park lock rod is installed, the transmission may not shift into 'PARK' and keep the vehicle from moving, increasing the risk of unintended vehicle movement and the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will install the correct park lock rod, free of charge. The recall began June 28, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U43.

16V240000 · Power Train:automatic Transmission:control Module (tcm/pcm/tecm)

Apr 25, 2016

Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.

Consequence & remedy

Consequence: Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.

Remedy: Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.

05V396000 · Power Train:automatic Transmission

Sep 14, 2005

ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L ENGINES AND NAG1 AUTOMATIC TRANSMISSIONS, THE AIR CONDITIONER EVAPORATOR CONDENSATE WATER MAY ENTER THE TRANSMISSION AT THE FILL TUBE GROMMET SEAL. THIS CAN RESULT IN SHUDDER DURING TORQUE CONVERTER CLUTCH ENGAGEMENT.

Consequence & remedy

Consequence: IT CAN LEAD TO INCREASED TRANSMISSION OPERATING TEMPERATURES, BOILING OF THE WATER, AND A SUBSEQUENT PURGING OF TRANSMISSION FLUID INTO THE ENGINE COMPARTMENT POTENTIALLY RESULTING IN AN UNDERHOOD FIRE.

Remedy: DEALERS WILL INSPECT THE TRANSMISSION FOR LEAKAGE AT THE FILL TUBE GROMMET SEAL. IF NO LEAK IS DETECTED, A NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR SHIELD WILL BE INSTALLED, AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. IF THE PRESENCE OF A LEAK IS DETECTED, THE VEHICLE WILL BE EVALUATED FOR SHUDDER DURING TORQUE CONVERTER ENGAGEMENT. IF NO SHUDDER IS DETECTED, THE TRANSMISSION WILL BE TRIPLE FLUSHED, AND NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR WILL BE INSTALLED AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. IF SHUDDER IS DETECTED, THE TORQUE CONVERTER WILL BE REPLACED, A NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR WILL BE INSTALLED, AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. THE RECALL BEGAN ON OCTOBER 31, 2005. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

02V053000 · Power Train:automatic Transmission:lever And Linkage:floor Shift

Feb 15, 2002

ON CERTAIN SPORT UTILITY VEHICLES, IF A DRIVER HAS NOT PLACED THE SHIFTER LEVER FULLY INTO THE "PARK" POSITION AND LEAVES THE VEHICLE RUNNING, THE VEHICLE MAY UNEXPECTEDLY MOVE REARWARD AFTER SEEMING TO BE STABLE.

Consequence & remedy

Consequence: INADVERTENT MOVEMENT OF THE VEHICLE COULD RESULT IN A CRASH.

Remedy: DEALERS WILL INSTALL A SECONDARY DETENT SYSTEM TO THE FLOOR SHIFTER ASSEMBLY. DAIMLERCHRYSLER SENT INTERIM NOTICES TO OWNERS CONCERNING THIS PROBLEM ON MARCH 22, 2002. OWNER NOTIFICATION BEGAN SEPTEMBER 23, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

Related NHTSA investigations

2

EA16002 · Vehicle Rollaway, Engine On

Opened Feb 3, 2016 · Closed Jun 24, 2016

Status: closed (inferred from source dates) · Power Train:automatic Transmission:gear Position Indication (prndl)

On April 22, 2016, Fiat Chrysler Automotive US LLC, (FCA) submitted a Defect Information Report (DIR) to NHTSA regarding a defect that could result in unattended vehicle rollaway with the engine running in approximately 811,586 model year (MY) 2012 to 2014 Dodge Charger and Chrysler 300 vehicles and MY 2014 to 2015 Jeep Grand Cherokee vehicles equipped with 8-speed transmissions and a monostable gear selector (NHTSA Recall #16V-240, FCA Recall #S27). According to FCA's DIR, The existing strategies built into these vehicles to deter drivers from exiting the vehicle after failing to put the transmission into PARK have not stopped some from doing so. Drivers erroneously concluding that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.The vehicles recalled by FCA are equipped with Monostable electronic (shift-by-wire) gearshift assemblies supplied by ZF Group (see Figure 1).The subject Monostable shifter has a single neutral position that it snaps back to when the driver releases the shift knob.Although the Monostable gearshift has the familiar appearance of a conventional console mechanical gearshift assembly, it has an unfamiliar movement that does not provide the tactile or visual feedback that drivers are accustomed to receiving from conventional shifters.Consequently, the driver must take additional time to verify that the desired gear position was achieved by checking the PRNDL display on the shift knob or the Electronic Vehicle Information Center (EVIC) display.

Additional source detail variants (2)

Power Train:automatic Transmission:gear Position Indication (prndl)

On April 22, 2016, Fiat Chrysler Automotive US LLC, (FCA) submitted a Defect Information Report (DIR) to NHTSA regarding a defect that could result in unattended vehicle rollaway with the engine running in approximately 811,586 model year (MY) 2012 to 2014 Dodge Charger and Chrysler 300 vehicles and MY 2014 to 2015 Jeep Grand Cherokee vehicles equipped with 8-speed transmissions and a monostable gear selector (NHTSA Recall #16V-240, FCA Recall #S27). According to FCA's DIR, The existing strategies built into these vehicles to deter drivers from exiting the vehicle after failing to put the transmission into PARK have not stopped some from doing so. Drivers erroneously concluding that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.The vehicles recalled by FCA are equipped with Monostable electronic (shift-by-wire) gearshift assemblies supplied by ZF Group (see Figure 1).The subject Monostable shifter has a single neutral position that it snaps back to when the driver releases the shift knob.Although the Monostable gearshift has the familiar appearance of a conventional console mechanical gearshift assembly, it has an unfamiliar movement that does not provide the tactile or visual feedback that drivers are accustomed to receiving from conventional shifters.Consequently, the driver must take additional time to verify that the desired gear position was achieved by checking the PRNDL display on the shift knob or the Electronic Vehicle Information Center (EVIC) display.

Power Train:automatic Transmission:gear Position Indication (prndl)

On April 22, 2016, Fiat Chrysler Automotive US LLC, (FCA) submitted a Defect Information Report (DIR) to NHTSA regarding a defect that could result in unattended vehicle rollaway with the engine running in approximately 811,586 model year (MY) 2012 to 2014 Dodge Charger and Chrysler 300 vehicles and MY 2014 to 2015 Jeep Grand Cherokee vehicles equipped with 8-speed transmissions and a monostable gear selector (NHTSA Recall #16V-240, FCA Recall #S27). According to FCA's DIR, The existing strategies built into these vehicles to deter drivers from exiting the vehicle after failing to put the transmission into PARK have not stopped some from doing so. Drivers erroneously concluding that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.The vehicles recalled by FCA are equipped with Monostable electronic (shift-by-wire) gearshift assemblies supplied by ZF Group (see Figure 1).The subject Monostable shifter has a single neutral position that it snaps back to when the driver releases the shift knob.Although the Monostable gearshift has the familiar appearance of a conventional console mechanical gearshift assembly, it has an unfamiliar movement that does not provide the tactile or visual feedback that drivers are accustomed to receiving from conventional shifters.Consequently, the driver must take additional time to verify that the desired gear position was achieved by checking the PRNDL display on the shift knob or the Electronic Vehicle Information Center (EVIC) display.

PE15030 · Powered Vehicle Rollaway

Opened Aug 20, 2015 · Closed Feb 5, 2016

Status: closed (inferred from source dates) · Power Train:automatic Transmission; Power Train:automatic Transmission:gear Position Indication (prndl)

The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-030 on August 20, 2015,to investigate 14 complaints alleging incidents of rollaway after intended shifts to Park in Model Year (MY) 2014 and 2015 Jeep Grand Cherokees vehicles. The MY 2014-2015 Grand Cherokee vehicles are equipped with Monostable electronic (E-shift) gearshift assemblies supplied by ZF Group (ZF). The E-shift system operates electronically and the gear requested by the driver is transmitted from the shifter via the CAN Bus to the Transmission Control Module which makes the requested shift. The Monostable gearshift does not move into a detent but springs back to a centered/neutral position after the driver selects a gear and releases the shifter. A button on the shift knob must be depressed to shift out of Park, shift out of Neutral, and to shift from Drive to Reverse or Park.The gear selected is shown on a display in the dash and illuminated letters on the shifter. If the driver's door is opened when the gearshift is not in Park, a chime sounds and a message is displayed on the instrument panel to warn the driver.In addition, the engine Start/Stop push-button control logic does not permit normal engine shut-off when the transmission is not in Park. This logic may provide feedback to drivers who attempt to turn the engine off when the transmission is not in Park. However, this function does not protect drivers who intentionally leave the engine running or drivers who do not recognize that the engine is still running.NHTSA testing during PE15-030 indicates that operation of the Monostable shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.ODI?s analysis of the PE15-030 complaint and field report data identified 306 incidents of vehicle rollaway followingintended shifts to Park in the 2014-2015 Grand Cherokee. These resulted in 117 alleged crashes. Twenty-eight of the crashes reportedly caused injuries, including 3 with a fractured pelvis and 4 others requiring some degree of hospitalization (a ruptured bladder, fractured kneecap, broken ribs, damaged to right leg). Other injuries include reports of a broken nose, facial lacerations requiring stitches, sprained knees, severe bruising, and trauma to legs.An Engineering Analysis (EA16-002) has been opened to assess the scope, frequency, and safety-related consequences of the alleged defect. The Vehicle Owner Questionnaires (VOQs) associated with the closing of this Preliminary Evaluation are:10823099, 10822939, 10822442, 10820488, 10817252, 10810551, 10810051, 10809691, 10809024, 10807839, 10807416, 10794318, 10787947, 10787576, 10785790, 10783597, 10778854, 10775391, 10767488, 10766494, 10763333, 10763284, 10763082, 10762457, 10761498, 10760980, 10760729, 10760702, 10760081, 10759979, 10759669, 10759622, 10759568, 10759548, 10759533, 10759287, 10759278, 10759198, 10759186, 10759157, 10759131, 10759102, 10759082, 10759066, 10759047, 10759046, 10733158, 10730952, 10716526, 10711893, 10683556, 10679497, 10676998, 10668651, 10662619, 10662308, 10631167, 10605865, 10583366, 10567538, 10555901, and 10537653.

Additional source detail variants (2)

Power Train:automatic Transmission

The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-030 on August 20, 2015,to investigate 14 complaints alleging incidents of rollaway after intended shifts to Park in Model Year (MY) 2014 and 2015 Jeep Grand Cherokees vehicles. The MY 2014-2015 Grand Cherokee vehicles are equipped with Monostable electronic (E-shift) gearshift assemblies supplied by ZF Group (ZF). The E-shift system operates electronically and the gear requested by the driver is transmitted from the shifter via the CAN Bus to the Transmission Control Module which makes the requested shift. The Monostable gearshift does not move into a detent but springs back to a centered/neutral position after the driver selects a gear and releases the shifter. A button on the shift knob must be depressed to shift out of Park, shift out of Neutral, and to shift from Drive to Reverse or Park.The gear selected is shown on a display in the dash and illuminated letters on the shifter. If the driver's door is opened when the gearshift is not in Park, a chime sounds and a message is displayed on the instrument panel to warn the driver.In addition, the engine Start/Stop push-button control logic does not permit normal engine shut-off when the transmission is not in Park. This logic may provide feedback to drivers who attempt to turn the engine off when the transmission is not in Park. However, this function does not protect drivers who intentionally leave the engine running or drivers who do not recognize that the engine is still running.NHTSA testing during PE15-030 indicates that operation of the Monostable shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.ODI?s analysis of the PE15-030 complaint and field report data identified 306 incidents of vehicle rollaway followingintended shifts to Park in the 2014-2015 Grand Cherokee. These resulted in 117 alleged crashes. Twenty-eight of the crashes reportedly caused injuries, including 3 with a fractured pelvis and 4 others requiring some degree of hospitalization (a ruptured bladder, fractured kneecap, broken ribs, damaged to right leg). Other injuries include reports of a broken nose, facial lacerations requiring stitches, sprained knees, severe bruising, and trauma to legs.An Engineering Analysis (EA16-002) has been opened to assess the scope, frequency, and safety-related consequences of the alleged defect. The Vehicle Owner Questionnaires (VOQs) associated with the closing of this Preliminary Evaluation are:10823099, 10822939, 10822442, 10820488, 10817252, 10810551, 10810051, 10809691, 10809024, 10807839, 10807416, 10794318, 10787947, 10787576, 10785790, 10783597, 10778854, 10775391, 10767488, 10766494, 10763333, 10763284, 10763082, 10762457, 10761498, 10760980, 10760729, 10760702, 10760081, 10759979, 10759669, 10759622, 10759568, 10759548, 10759533, 10759287, 10759278, 10759198, 10759186, 10759157, 10759131, 10759102, 10759082, 10759066, 10759047, 10759046, 10733158, 10730952, 10716526, 10711893, 10683556, 10679497, 10676998, 10668651, 10662619, 10662308, 10631167, 10605865, 10583366, 10567538, 10555901, and 10537653.

Power Train:automatic Transmission:gear Position Indication (prndl)

The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-030 on August 20, 2015,to investigate 14 complaints alleging incidents of rollaway after intended shifts to Park in Model Year (MY) 2014 and 2015 Jeep Grand Cherokees vehicles. The MY 2014-2015 Grand Cherokee vehicles are equipped with Monostable electronic (E-shift) gearshift assemblies supplied by ZF Group (ZF). The E-shift system operates electronically and the gear requested by the driver is transmitted from the shifter via the CAN Bus to the Transmission Control Module which makes the requested shift. The Monostable gearshift does not move into a detent but springs back to a centered/neutral position after the driver selects a gear and releases the shifter. A button on the shift knob must be depressed to shift out of Park, shift out of Neutral, and to shift from Drive to Reverse or Park.The gear selected is shown on a display in the dash and illuminated letters on the shifter. If the driver's door is opened when the gearshift is not in Park, a chime sounds and a message is displayed on the instrument panel to warn the driver.In addition, the engine Start/Stop push-button control logic does not permit normal engine shut-off when the transmission is not in Park. This logic may provide feedback to drivers who attempt to turn the engine off when the transmission is not in Park. However, this function does not protect drivers who intentionally leave the engine running or drivers who do not recognize that the engine is still running.NHTSA testing during PE15-030 indicates that operation of the Monostable shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.ODI?s analysis of the PE15-030 complaint and field report data identified 306 incidents of vehicle rollaway followingintended shifts to Park in the 2014-2015 Grand Cherokee. These resulted in 117 alleged crashes. Twenty-eight of the crashes reportedly caused injuries, including 3 with a fractured pelvis and 4 others requiring some degree of hospitalization (a ruptured bladder, fractured kneecap, broken ribs, damaged to right leg). Other injuries include reports of a broken nose, facial lacerations requiring stitches, sprained knees, severe bruising, and trauma to legs.An Engineering Analysis (EA16-002) has been opened to assess the scope, frequency, and safety-related consequences of the alleged defect. The Vehicle Owner Questionnaires (VOQs) associated with the closing of this Preliminary Evaluation are:10823099, 10822939, 10822442, 10820488, 10817252, 10810551, 10810051, 10809691, 10809024, 10807839, 10807416, 10794318, 10787947, 10787576, 10785790, 10783597, 10778854, 10775391, 10767488, 10766494, 10763333, 10763284, 10763082, 10762457, 10761498, 10760980, 10760729, 10760702, 10760081, 10759979, 10759669, 10759622, 10759568, 10759548, 10759533, 10759287, 10759278, 10759198, 10759186, 10759157, 10759131, 10759102, 10759082, 10759066, 10759047, 10759046, 10733158, 10730952, 10716526, 10711893, 10683556, 10679497, 10676998, 10668651, 10662619, 10662308, 10631167, 10605865, 10583366, 10567538, 10555901, and 10537653.