AUTOMATIC TRANSMISSION BEGAN TO SLIP THEN WOULD NOT ENGAGE AT ALL IN THE COURSE OF 2 DAYS. THE ENTIRE TRANSMISSION WAS DESTROYED BY THE TORQUE CONVERTOR "COMPLETELY BREAKING APART" PER THE TRANSMISSION SHOP RESULTING IN THE COMPLETE TRANSMISSION HAVING TO BE COMPLETELY REBUILT AT 83,000 MILES. *JB
COMPONENT SPOTLIGHT
Jeep Grand Cherokee transmission problems
1,919 distinct owner reports with a transmission-specific component in this snapshot.
General power-train reports are not automatically counted as transmission problems. Related recalls and investigations must also name this component; they are not linked by narrative keyword alone.
524 crash reports13 fire reports289 injury reports
Reports by model year
YearTopic reportsRecallsInvestigations
20182
10320153
9820144
181020132
9620121
10720113
66200813
40200740
52200628
42200581
31200432
84200320
44200234
107200184
442000124
651999289
451998359
471997188
571996229
681995211
411199492
312199379
71719921
06Recall and investigation columns show each year’s full history. A report naming several years can appear in more than one row.
When problems were reported
Mileage at the reported incident
Limited mileage data: 343 of 1,919 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What owners actually said
1,919 reportsVEHICLE HAS TRANSMISSION ISSUES AND BEGAN AT 641 MILES AFTER PURCHASING BRAND NEW. TRANSMISSION HESITATION, VEHICLE DOES NOT SEEM TO KNOW HOW TO SHIFT PROPERLY AND HESITATES WHEN ACCELERATING OR PULLING IN TO TRAFFIC. HAS CAUSED SEVERAL NEAR MISSES WHEN TRYING TO PULL IN TO TRAFFIC, PASS ON THE INTERSTATE OR SAFELY GET OUT OF S…
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VEHICLE HAS TRANSMISSION ISSUES AND BEGAN AT 641 MILES AFTER PURCHASING BRAND NEW. TRANSMISSION HESITATION, VEHICLE DOES NOT SEEM TO KNOW HOW TO SHIFT PROPERLY AND HESITATES WHEN ACCELERATING OR PULLING IN TO TRAFFIC. HAS CAUSED SEVERAL NEAR MISSES WHEN TRYING TO PULL IN TO TRAFFIC, PASS ON THE INTERSTATE OR SAFELY GET OUT OF SOMEONE'S WAY. VEHICLE HAS HAD NUMEROUS PARTS REPLACED NOT RELATION DIRECTLY TO THIS ISSUE. VEHICLE HAS ACCELERATED ON ITS OWN WHEN APPROACHING A STOP LIGHT AND HAS TRIED TO LURCH FORWARD WITHOUT MY FOOT ON FROM THE ACCELERATOR AND FIRMLY APPLIED TO THE BRAKE. VEHICLE HAS BEEN IN FOR THIS ISSUE ON NUMEROUS OCCASIONS AND MANUFACTURER CANNOT LOCATE ISSUE. AIRBAG INDICATOR LIGHT IS SUPPOSED TO COME ON TO INDICATE AIRBAG SYSTEM IS DISABLED WHEN THERE IS NOT ENOUGH WEIGHT IN THE PASSENGER CHAIR. IT NOT ONLY DOES THIS, IT COMES ON AND STAYS ON WITH OR WITHOUT PASSENGERS IN THE CHAIR. IT TRIGGERS THE DRIVERS INSTRUMENT PANEL LIGHT TO COME AND CHIME REPEATEDLY. THIS HAS BEEN IN FOR REPAIR 4 TIMES NOW AND CANNOT SEEM TO BE RECTIFIED. I EXPECT MORE THAN THIS FROM A BRAND NEW VEHICLE AND FEEL I HAVE NOT BEEN TREATED FAIRLY BY CHRYSLER WHEN TRYING TO ADDRESS THIS ISSUE. *JB
VEHICLE HAS TRANSMISSION ISSUES AND BEGAN AT 641 MILES AFTER PURCHASING BRAND NEW. TRANSMISSION HESITATION, VEHICLE DOES NOT SEEM TO KNOW HOW TO SHIFT PROPERLY AND HESITATED WHEN ACCELERATING OR PULLING IN TO TRAFFIC. HAS CAUSED SEVERAL NEAR MISSES WHEN TRYING TO PULL IN TO TRAFFIC, PASS ON THE INTERSTATE OR SAFELY GET OUT OF …
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VEHICLE HAS TRANSMISSION ISSUES AND BEGAN AT 641 MILES AFTER PURCHASING BRAND NEW. TRANSMISSION HESITATION, VEHICLE DOES NOT SEEM TO KNOW HOW TO SHIFT PROPERLY AND HESITATED WHEN ACCELERATING OR PULLING IN TO TRAFFIC. HAS CAUSED SEVERAL NEAR MISSES WHEN TRYING TO PULL IN TO TRAFFIC, PASS ON THE INTERSTATE OR SAFELY GET OUT OF SOMEONE'S WAY. VEHICLE HAS HAD NUMEROUS PARTS REPLACED NOT RELATION DIRECTLY TO THIS ISSUE. VEHICLE HAS ACCELERATED ON ITS OWN WHEN APPROACHING A STOP LIGHT AND HAS TRIED TO LURCH FORWARD WITHOUT MY FOOT ON FROM THE ACCELERATOR AND FIRMLY APPLIED TO THE BRAKE. VEHICLE HAS BEEN IN FOR THIS ISSUE ON NUMEROUS OCCASIONS AND MANUFACTURER CANNOT LOCATE ISSUE. AIRBAG INDICATOR LIGHT IS SUPPOSED TO COME ON TO INDICATE AIRBAG SYSTEM IS DISABLED WHEN THERE IS NOT ENOUGH WEIGHT IN THE PASSENGER CHAIR. IT NOT ONLY DOES THIS, IT COMES ON AND STAYS ON WITH OR WITHOUT PASSENGERS IN THE CHAIR. IT TRIGGERS THE DRIVERS INSTRUMENT PANEL LIGHT TO COME AND CHIME REPEATEDLY. THIS HAS BEEN IN FOR REPAIR 4 TIMES NOW AND CANNOT SEEM TO BE RECTIFIED. I EXPECT MORE THAN THIS FROM A BRAND NEW VEHICLE AND FEEL I HAVE NOT BEEN TREATED FAIRLY BY CHRYSLER WHEN TRYING TO ADDRESS THIS ISSUE. *JB
DT*: THE CONTACT STATED WHILE DRIVING 50 MPH, A DOG PUSHED THE GEAR SHIFTER INTO REVERSE WHICH CAUSED THE HIGH GEAR IN THE TRANSMISSION TO BE INOPERABLE. THE CONTACT SUSTAINED MINOR INJURIES. THE VEHICLE WAS DRIVEN TO THE DEALER WHO DETERMINED THE SHIFT BUTTON FAILED.
2004 GRAND JEEP CHEROKEE (TRAIL RATED) DROVE THROUGH DRIVE WAY. PUT JEEP IN PARK GOT OUT TO CLOSE GATE BEHIND JEEP. THE JEEP WENT INTO REVERSE BY IT'S SELF. ROLLED OVER A PERSONS FEET KNOCKING HIM TO THE GROUND. FIGHTING WITH MY INSURANCE NOW BECAUSE THEY DON'T WANT TO PAY DAMAGES OR FOR INJURIES . THE JEEP CONTINUED TO ROLL U…
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2004 GRAND JEEP CHEROKEE (TRAIL RATED) DROVE THROUGH DRIVE WAY. PUT JEEP IN PARK GOT OUT TO CLOSE GATE BEHIND JEEP. THE JEEP WENT INTO REVERSE BY IT'S SELF. ROLLED OVER A PERSONS FEET KNOCKING HIM TO THE GROUND. FIGHTING WITH MY INSURANCE NOW BECAUSE THEY DON'T WANT TO PAY DAMAGES OR FOR INJURIES . THE JEEP CONTINUED TO ROLL UNTIL IT ROLLED OVER SMALL TREES AND A BIG TREE STOPPED IT. DOING ABOUT $4,000 DAMAGE. *JB
CONSUMER COMPLAINT REGARDING UN-REPAIRED RECALL WORK TO A 1997 JEEP GRAND CHEROKEE, THAT RESULTED IN AN ACCIDENT. *KB THE CONSUMER STATED WITH THE VEHICLE RUNNING SHE PLACED IT IN PARK, STEPPED OUT OF THE VEHICLE, WHEN ALL OF A SUDDEN IT LURCHED BACKWARDS INTO THE NEIGHBORS LANDSCAPE. THE CONSUMER STATED SHE WAS NEVER INFORMED …
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CONSUMER COMPLAINT REGARDING UN-REPAIRED RECALL WORK TO A 1997 JEEP GRAND CHEROKEE, THAT RESULTED IN AN ACCIDENT. *KB THE CONSUMER STATED WITH THE VEHICLE RUNNING SHE PLACED IT IN PARK, STEPPED OUT OF THE VEHICLE, WHEN ALL OF A SUDDEN IT LURCHED BACKWARDS INTO THE NEIGHBORS LANDSCAPE. THE CONSUMER STATED SHE WAS NEVER INFORMED OF ANY RECALL ON THE VEHICLE, POSSIBLY BECAUSE THE VEHICLE WAS PURCHASED USED. *JB
2002 JEEP GRAND CHEROKEE SLOWED DOWN WITHOUT WARNING AND STALLED. WHEN RESTARTED IN PARK VEHICLE BEGAN TO REVERSE. UPON INSPECTION MECHANIC DETERMINED THE GEAR ALIGNMENT WAS OFF TRACK AND FIXED THE PROBLEM. *KB THE CONSUMER WAS INFORMED THE GEAR BOX HAD TO BE CLEANED OUT AS WELL, BECAUSE A LIQUID SUBSTANCE WAS SPILLED INSIDE O…
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2002 JEEP GRAND CHEROKEE SLOWED DOWN WITHOUT WARNING AND STALLED. WHEN RESTARTED IN PARK VEHICLE BEGAN TO REVERSE. UPON INSPECTION MECHANIC DETERMINED THE GEAR ALIGNMENT WAS OFF TRACK AND FIXED THE PROBLEM. *KB THE CONSUMER WAS INFORMED THE GEAR BOX HAD TO BE CLEANED OUT AS WELL, BECAUSE A LIQUID SUBSTANCE WAS SPILLED INSIDE OF IT, WHICH CAUSED THE GEAR LEVER TO BECOME MISALIGNED. A DAY AFTER THE REPAIRS WERE MADE, THE CONSUMER BEGAN TO EXPERIENCE A GEAR SLIPPAGE WHILE DRIVING. THE VEHICLE WAS TAKEN BACK TO THE DEALERSHIP AND UPON INSPECTION IT WAS DISCOVERED THE VEHICLE HAD A BAD GEAR SHIFT, WHICH WAS CAUSING THE SLIPPAGE. THE CONSUMER DIDN'T HAVE ANY PROBLEMS FOR A COUPLE DAYS WHEN SUDDENLY THE VEHICLE WOULD NOT START WHILE IN PARK. THE DEALER TOLD THE CONSUMER IT WAS NORMAL AND THAT THE GEAR JUST NEEDED A SMALL ADJUSTMENT. THE CONSUMER DECIDED TO GO TO ANOTHER DEALERSHIP. IT WAS FINALLY DETERMINED THAT THE SHIFT CABLE WAS BAD. THE CONSUMER REQUESTED REIMBURSEMENT FROM THE FIRST DEALER BECAUSE THEY CLAIMED THE PROBLEM WAS A BAD SHIFTER MODULE WHEN IT WAS REALLY THE GEAR SHIFT CABLE. *JB
AFTER READING ALMOST ALL COMPLAINTS WITH OTHER 2002 JEEP GRAND CHEROKEES, I HAVE TO PUT IN MY TWO CENTS WORTH. I CAN RELATE TO ALMOST EVERY COMPLAINT THAT THERE IS. I JUST HAD BOTH MY FRONT LEFT AND RIGHT WINDOW REGULATORS REPLACED A MONTH AND A HALF APART, ONE JUST TODAY AT $327.00 WITH MY EMPLOYEE DISCOUNT. (I WORK FOR A CA…
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AFTER READING ALMOST ALL COMPLAINTS WITH OTHER 2002 JEEP GRAND CHEROKEES, I HAVE TO PUT IN MY TWO CENTS WORTH. I CAN RELATE TO ALMOST EVERY COMPLAINT THAT THERE IS. I JUST HAD BOTH MY FRONT LEFT AND RIGHT WINDOW REGULATORS REPLACED A MONTH AND A HALF APART, ONE JUST TODAY AT $327.00 WITH MY EMPLOYEE DISCOUNT. (I WORK FOR A CAR DEALERSHIP) LAST MONTH, I HAVE HAD ALMOST $500.00 WORTH OF REPAIRS FOR MY POWER STEERING PUMP PROBLEMS. I HAVE HAD MY BRAKE ROTORS TURNED AND RESURFACED AND AM IN NEED OF DOING IT AGAIN. THEN ON THE OTHER HAND, I HAVE EXPERIENCED PROBLEMS WITH MY DUAL CONTROL PANEL NOT WORKING CORRECTLY WHICH I HAVE NOT HAVE REPAIRED YET BECAUSE I DON'T HAVE THE MONEY FOR THAT ONE AND DIDN'T KNOW AT THE TIME THAT IT WAS A PROBLEM. THEN WHEN MY JEEP WAS UNDER WARRANTY I HAVE HAD THE AIR CONDITIONER COMPRESSOR REPLACED, NEW BATTERY(FOR HARD OR NO STARTING), AMONGST OTHER REPAIRS THAT I CAN'T THINK OF AT THE MOMENT. I HAVE ALSO BEEN EXPERIENCING HARD STARTS WITH MY TRUCK AND ALSO THE TRANSMISSION NOT ENGAGING OR JUMPING (ACCELERATING) WHILE SWITCHING GEARS THAT THE JEEP DEALER HAS NOT BEEN ABLE TO RECOGNIZE AS A PROBLEM. I FEEL THAT THOSE NEW CHRYSLER COMMERCIALS ARE NOT UP TO PAR AS AMERICAN AND GERMAN ENGINEERING. THOSE GERMANS KNOW HOW TO BUILD VEHICLES IN THE FIRST PLACE AND HELP REPAIR THEM AS THE PROBLEM SEEM NECESSARY. *NM
DT*: THE CONTACT STATED THAT THE AUTOMATIC BRAKE MODULE LIGHT ON THE DASHBOARD ILLUMINATED CAUSING THE VEHICLE TO BE LOCKED IN PARK. THE VEHICLE WAS TOWED TO THE DEALER WHO CAN NOT FIND THE CAUSE OF THE PROBLEM
PURCHASED VEHICLE ON 7-31-06. UPON TEST DRIVE THE DOOR LOCKS WOULD NT LOCK OR UNLOCK WHEN USING DOOR KEY (ANY DR IN THE CAR). THE REMOTE DID WORK. SALESMAN TOLD US 2 BRING IT IN IF IT CONT'D. TAKEN IN 5 TIMES SINCE THE 1ST TIME IN OCTOBER 05', DEALERSHIPS CANNOT DUPT THE ISSUE. LAST DEALERSHIP SAID THAT IF HE TOGGLED SWITCH…
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PURCHASED VEHICLE ON 7-31-06. UPON TEST DRIVE THE DOOR LOCKS WOULD NT LOCK OR UNLOCK WHEN USING DOOR KEY (ANY DR IN THE CAR). THE REMOTE DID WORK. SALESMAN TOLD US 2 BRING IT IN IF IT CONT'D. TAKEN IN 5 TIMES SINCE THE 1ST TIME IN OCTOBER 05', DEALERSHIPS CANNOT DUPT THE ISSUE. LAST DEALERSHIP SAID THAT IF HE TOGGLED SWITCH ABOUT 10 TIMES IT HAPPENED, BUT THAT WAS JUST "OVERHEATING THE BUTTON & THAT IS NORMAL". PROBLEM IS I WORK IN A BUILDING W/A PRKG GARAGE & WORK ALL HRS. WHEN I GET INTO MY CAR, 4 SAFETY I LOCK THE DRS IMMED. THERE HAVE BEEN SEVERAL OCCASIONS WHERE I CAN'T DO THAT & HAVE 2 WAIT 2 GET THE CAR MOVING OVER THE 15MI AN HOUR 2 LOCK THE DRS. NEXT ISSUE IS THE DELAYED ENGAGEMENT IN THE TRANSMISSION GOING 2 REV OR DRV. THE CAR HAS BEEN IN ON 3 OCCASIONS FOR THIS ITEM OF WHICH THE DEALERSHIP CLEARS CODES OR CANNOT DUPT THE ISSUE. THIS ISSUE BECAME A AN ISSUE IN A CONSTRUCTION ZONE AT A RR TRACK NEAR OUR HOME. GATES WERE DOWN WHEN I DROVE UP & I WAS 3RD CAR BACK, THE GATES WENT UP, 2 CARS WENT THROUGH & I WAS ALMOST AT THE TRACKS WHEN THE RAILROAD ARMS STARTED COMING DOWN AGAIN. I PUT ON THE BRAKES & SHIFTED TO REVERSE 2 BACK UP & THE DELAY NEARLY CAUSED THE RR ARM 2 HIT THE CAR. I BACKED UP JUST ENOUGH TO CLEAR THE RR ARM BY LESS THAN 6 INCHES. THE LAST ITEM IS THE A/C. SINCE LATE MARCH OF 06' WE HAVE BEEN EXPERIENCING THE A/C BLOWING COLD, THEN THE AIR TURNS 2 WARM OR HOT AIR BLOWING FROM 3 SEC 2 MINUTES OF BLOWING HUMID AIR BEFORE THE SYSTEM WILL KICK IN AGAIN WITH COLD AIR. THIS HAS BEEN INTERMITTENTLY LIKE THE OTHER 2 ITEMS ABOVE. 3 TIMES INTO THE DEALERSHIPS & AGAIN IT WAS STATED THEY FIXED IT WHEN IT WASN'T OR "IT'S 114 DEGREES OUT, IT IS GOING 2 BLOW WARM AIR". "USING OUTSIDE AIR WILL MAKE THE A/C BLOW WARM AIR'. THE INCIDENT DATE IS HARD SINCE THERE ARE 3 ISSUES SO I PUT THE DAY OF PURCHASE. THE FAILURES ARE ALSO HARD TO CALCULATE, BUT SINCE THESE ITEMS HAPPEN INTERMITTENTLY & OR EVERYDAY (A/C) I COUNTED 3 MO WORTH. *NM
Related Official recalls
418V280000 · Power Train:automatic Transmission
May 1, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
Consequence & remedy
Consequence: If the incorrect park lock rod is installed, the transmission may not shift into 'PARK' and keep the vehicle from moving, increasing the risk of unintended vehicle movement and the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will install the correct park lock rod, free of charge. The recall began June 28, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U43.
16V240000 · Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Consequence & remedy
Consequence: Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Remedy: Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
05V396000 · Power Train:automatic Transmission
Sep 14, 2005
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L ENGINES AND NAG1 AUTOMATIC TRANSMISSIONS, THE AIR CONDITIONER EVAPORATOR CONDENSATE WATER MAY ENTER THE TRANSMISSION AT THE FILL TUBE GROMMET SEAL. THIS CAN RESULT IN SHUDDER DURING TORQUE CONVERTER CLUTCH ENGAGEMENT.
Consequence & remedy
Consequence: IT CAN LEAD TO INCREASED TRANSMISSION OPERATING TEMPERATURES, BOILING OF THE WATER, AND A SUBSEQUENT PURGING OF TRANSMISSION FLUID INTO THE ENGINE COMPARTMENT POTENTIALLY RESULTING IN AN UNDERHOOD FIRE.
Remedy: DEALERS WILL INSPECT THE TRANSMISSION FOR LEAKAGE AT THE FILL TUBE GROMMET SEAL. IF NO LEAK IS DETECTED, A NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR SHIELD WILL BE INSTALLED, AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. IF THE PRESENCE OF A LEAK IS DETECTED, THE VEHICLE WILL BE EVALUATED FOR SHUDDER DURING TORQUE CONVERTER ENGAGEMENT. IF NO SHUDDER IS DETECTED, THE TRANSMISSION WILL BE TRIPLE FLUSHED, AND NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR WILL BE INSTALLED AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. IF SHUDDER IS DETECTED, THE TORQUE CONVERTER WILL BE REPLACED, A NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR WILL BE INSTALLED, AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. THE RECALL BEGAN ON OCTOBER 31, 2005. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
02V053000 · Power Train:automatic Transmission:lever And Linkage:floor Shift
Feb 15, 2002
ON CERTAIN SPORT UTILITY VEHICLES, IF A DRIVER HAS NOT PLACED THE SHIFTER LEVER FULLY INTO THE "PARK" POSITION AND LEAVES THE VEHICLE RUNNING, THE VEHICLE MAY UNEXPECTEDLY MOVE REARWARD AFTER SEEMING TO BE STABLE.
Consequence & remedy
Consequence: INADVERTENT MOVEMENT OF THE VEHICLE COULD RESULT IN A CRASH.
Remedy: DEALERS WILL INSTALL A SECONDARY DETENT SYSTEM TO THE FLOOR SHIFTER ASSEMBLY. DAIMLERCHRYSLER SENT INTERIM NOTICES TO OWNERS CONCERNING THIS PROBLEM ON MARCH 22, 2002. OWNER NOTIFICATION BEGAN SEPTEMBER 23, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
Related NHTSA investigations
2EA16002 · Vehicle Rollaway, Engine On
Opened Feb 3, 2016 · Closed Jun 24, 2016
Status: closed (inferred from source dates) · Power Train:automatic Transmission:gear Position Indication (prndl)
On April 22, 2016, Fiat Chrysler Automotive US LLC, (FCA) submitted a Defect Information Report (DIR) to NHTSA regarding a defect that could result in unattended vehicle rollaway with the engine running in approximately 811,586 model year (MY) 2012 to 2014 Dodge Charger and Chrysler 300 vehicles and MY 2014 to 2015 Jeep Grand Cherokee vehicles equipped with 8-speed transmissions and a monostable gear selector (NHTSA Recall #16V-240, FCA Recall #S27). According to FCA's DIR, The existing strategies built into these vehicles to deter drivers from exiting the vehicle after failing to put the transmission into PARK have not stopped some from doing so. Drivers erroneously concluding that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.The vehicles recalled by FCA are equipped with Monostable electronic (shift-by-wire) gearshift assemblies supplied by ZF Group (see Figure 1).The subject Monostable shifter has a single neutral position that it snaps back to when the driver releases the shift knob.Although the Monostable gearshift has the familiar appearance of a conventional console mechanical gearshift assembly, it has an unfamiliar movement that does not provide the tactile or visual feedback that drivers are accustomed to receiving from conventional shifters.Consequently, the driver must take additional time to verify that the desired gear position was achieved by checking the PRNDL display on the shift knob or the Electronic Vehicle Information Center (EVIC) display.
Additional source detail variants (2)
Power Train:automatic Transmission:gear Position Indication (prndl)
On April 22, 2016, Fiat Chrysler Automotive US LLC, (FCA) submitted a Defect Information Report (DIR) to NHTSA regarding a defect that could result in unattended vehicle rollaway with the engine running in approximately 811,586 model year (MY) 2012 to 2014 Dodge Charger and Chrysler 300 vehicles and MY 2014 to 2015 Jeep Grand Cherokee vehicles equipped with 8-speed transmissions and a monostable gear selector (NHTSA Recall #16V-240, FCA Recall #S27). According to FCA's DIR, The existing strategies built into these vehicles to deter drivers from exiting the vehicle after failing to put the transmission into PARK have not stopped some from doing so. Drivers erroneously concluding that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.The vehicles recalled by FCA are equipped with Monostable electronic (shift-by-wire) gearshift assemblies supplied by ZF Group (see Figure 1).The subject Monostable shifter has a single neutral position that it snaps back to when the driver releases the shift knob.Although the Monostable gearshift has the familiar appearance of a conventional console mechanical gearshift assembly, it has an unfamiliar movement that does not provide the tactile or visual feedback that drivers are accustomed to receiving from conventional shifters.Consequently, the driver must take additional time to verify that the desired gear position was achieved by checking the PRNDL display on the shift knob or the Electronic Vehicle Information Center (EVIC) display.
Power Train:automatic Transmission:gear Position Indication (prndl)
On April 22, 2016, Fiat Chrysler Automotive US LLC, (FCA) submitted a Defect Information Report (DIR) to NHTSA regarding a defect that could result in unattended vehicle rollaway with the engine running in approximately 811,586 model year (MY) 2012 to 2014 Dodge Charger and Chrysler 300 vehicles and MY 2014 to 2015 Jeep Grand Cherokee vehicles equipped with 8-speed transmissions and a monostable gear selector (NHTSA Recall #16V-240, FCA Recall #S27). According to FCA's DIR, The existing strategies built into these vehicles to deter drivers from exiting the vehicle after failing to put the transmission into PARK have not stopped some from doing so. Drivers erroneously concluding that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.The vehicles recalled by FCA are equipped with Monostable electronic (shift-by-wire) gearshift assemblies supplied by ZF Group (see Figure 1).The subject Monostable shifter has a single neutral position that it snaps back to when the driver releases the shift knob.Although the Monostable gearshift has the familiar appearance of a conventional console mechanical gearshift assembly, it has an unfamiliar movement that does not provide the tactile or visual feedback that drivers are accustomed to receiving from conventional shifters.Consequently, the driver must take additional time to verify that the desired gear position was achieved by checking the PRNDL display on the shift knob or the Electronic Vehicle Information Center (EVIC) display.
PE15030 · Powered Vehicle Rollaway
Opened Aug 20, 2015 · Closed Feb 5, 2016
Status: closed (inferred from source dates) · Power Train:automatic Transmission; Power Train:automatic Transmission:gear Position Indication (prndl)
The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-030 on August 20, 2015,to investigate 14 complaints alleging incidents of rollaway after intended shifts to Park in Model Year (MY) 2014 and 2015 Jeep Grand Cherokees vehicles. The MY 2014-2015 Grand Cherokee vehicles are equipped with Monostable electronic (E-shift) gearshift assemblies supplied by ZF Group (ZF). The E-shift system operates electronically and the gear requested by the driver is transmitted from the shifter via the CAN Bus to the Transmission Control Module which makes the requested shift. The Monostable gearshift does not move into a detent but springs back to a centered/neutral position after the driver selects a gear and releases the shifter. A button on the shift knob must be depressed to shift out of Park, shift out of Neutral, and to shift from Drive to Reverse or Park.The gear selected is shown on a display in the dash and illuminated letters on the shifter. If the driver's door is opened when the gearshift is not in Park, a chime sounds and a message is displayed on the instrument panel to warn the driver.In addition, the engine Start/Stop push-button control logic does not permit normal engine shut-off when the transmission is not in Park. This logic may provide feedback to drivers who attempt to turn the engine off when the transmission is not in Park. However, this function does not protect drivers who intentionally leave the engine running or drivers who do not recognize that the engine is still running.NHTSA testing during PE15-030 indicates that operation of the Monostable shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.ODI?s analysis of the PE15-030 complaint and field report data identified 306 incidents of vehicle rollaway followingintended shifts to Park in the 2014-2015 Grand Cherokee. These resulted in 117 alleged crashes. Twenty-eight of the crashes reportedly caused injuries, including 3 with a fractured pelvis and 4 others requiring some degree of hospitalization (a ruptured bladder, fractured kneecap, broken ribs, damaged to right leg). Other injuries include reports of a broken nose, facial lacerations requiring stitches, sprained knees, severe bruising, and trauma to legs.An Engineering Analysis (EA16-002) has been opened to assess the scope, frequency, and safety-related consequences of the alleged defect. The Vehicle Owner Questionnaires (VOQs) associated with the closing of this Preliminary Evaluation are:10823099, 10822939, 10822442, 10820488, 10817252, 10810551, 10810051, 10809691, 10809024, 10807839, 10807416, 10794318, 10787947, 10787576, 10785790, 10783597, 10778854, 10775391, 10767488, 10766494, 10763333, 10763284, 10763082, 10762457, 10761498, 10760980, 10760729, 10760702, 10760081, 10759979, 10759669, 10759622, 10759568, 10759548, 10759533, 10759287, 10759278, 10759198, 10759186, 10759157, 10759131, 10759102, 10759082, 10759066, 10759047, 10759046, 10733158, 10730952, 10716526, 10711893, 10683556, 10679497, 10676998, 10668651, 10662619, 10662308, 10631167, 10605865, 10583366, 10567538, 10555901, and 10537653.
Additional source detail variants (2)
Power Train:automatic Transmission
The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-030 on August 20, 2015,to investigate 14 complaints alleging incidents of rollaway after intended shifts to Park in Model Year (MY) 2014 and 2015 Jeep Grand Cherokees vehicles. The MY 2014-2015 Grand Cherokee vehicles are equipped with Monostable electronic (E-shift) gearshift assemblies supplied by ZF Group (ZF). The E-shift system operates electronically and the gear requested by the driver is transmitted from the shifter via the CAN Bus to the Transmission Control Module which makes the requested shift. The Monostable gearshift does not move into a detent but springs back to a centered/neutral position after the driver selects a gear and releases the shifter. A button on the shift knob must be depressed to shift out of Park, shift out of Neutral, and to shift from Drive to Reverse or Park.The gear selected is shown on a display in the dash and illuminated letters on the shifter. If the driver's door is opened when the gearshift is not in Park, a chime sounds and a message is displayed on the instrument panel to warn the driver.In addition, the engine Start/Stop push-button control logic does not permit normal engine shut-off when the transmission is not in Park. This logic may provide feedback to drivers who attempt to turn the engine off when the transmission is not in Park. However, this function does not protect drivers who intentionally leave the engine running or drivers who do not recognize that the engine is still running.NHTSA testing during PE15-030 indicates that operation of the Monostable shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.ODI?s analysis of the PE15-030 complaint and field report data identified 306 incidents of vehicle rollaway followingintended shifts to Park in the 2014-2015 Grand Cherokee. These resulted in 117 alleged crashes. Twenty-eight of the crashes reportedly caused injuries, including 3 with a fractured pelvis and 4 others requiring some degree of hospitalization (a ruptured bladder, fractured kneecap, broken ribs, damaged to right leg). Other injuries include reports of a broken nose, facial lacerations requiring stitches, sprained knees, severe bruising, and trauma to legs.An Engineering Analysis (EA16-002) has been opened to assess the scope, frequency, and safety-related consequences of the alleged defect. The Vehicle Owner Questionnaires (VOQs) associated with the closing of this Preliminary Evaluation are:10823099, 10822939, 10822442, 10820488, 10817252, 10810551, 10810051, 10809691, 10809024, 10807839, 10807416, 10794318, 10787947, 10787576, 10785790, 10783597, 10778854, 10775391, 10767488, 10766494, 10763333, 10763284, 10763082, 10762457, 10761498, 10760980, 10760729, 10760702, 10760081, 10759979, 10759669, 10759622, 10759568, 10759548, 10759533, 10759287, 10759278, 10759198, 10759186, 10759157, 10759131, 10759102, 10759082, 10759066, 10759047, 10759046, 10733158, 10730952, 10716526, 10711893, 10683556, 10679497, 10676998, 10668651, 10662619, 10662308, 10631167, 10605865, 10583366, 10567538, 10555901, and 10537653.
Power Train:automatic Transmission:gear Position Indication (prndl)
The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-030 on August 20, 2015,to investigate 14 complaints alleging incidents of rollaway after intended shifts to Park in Model Year (MY) 2014 and 2015 Jeep Grand Cherokees vehicles. The MY 2014-2015 Grand Cherokee vehicles are equipped with Monostable electronic (E-shift) gearshift assemblies supplied by ZF Group (ZF). The E-shift system operates electronically and the gear requested by the driver is transmitted from the shifter via the CAN Bus to the Transmission Control Module which makes the requested shift. The Monostable gearshift does not move into a detent but springs back to a centered/neutral position after the driver selects a gear and releases the shifter. A button on the shift knob must be depressed to shift out of Park, shift out of Neutral, and to shift from Drive to Reverse or Park.The gear selected is shown on a display in the dash and illuminated letters on the shifter. If the driver's door is opened when the gearshift is not in Park, a chime sounds and a message is displayed on the instrument panel to warn the driver.In addition, the engine Start/Stop push-button control logic does not permit normal engine shut-off when the transmission is not in Park. This logic may provide feedback to drivers who attempt to turn the engine off when the transmission is not in Park. However, this function does not protect drivers who intentionally leave the engine running or drivers who do not recognize that the engine is still running.NHTSA testing during PE15-030 indicates that operation of the Monostable shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.ODI?s analysis of the PE15-030 complaint and field report data identified 306 incidents of vehicle rollaway followingintended shifts to Park in the 2014-2015 Grand Cherokee. These resulted in 117 alleged crashes. Twenty-eight of the crashes reportedly caused injuries, including 3 with a fractured pelvis and 4 others requiring some degree of hospitalization (a ruptured bladder, fractured kneecap, broken ribs, damaged to right leg). Other injuries include reports of a broken nose, facial lacerations requiring stitches, sprained knees, severe bruising, and trauma to legs.An Engineering Analysis (EA16-002) has been opened to assess the scope, frequency, and safety-related consequences of the alleged defect. The Vehicle Owner Questionnaires (VOQs) associated with the closing of this Preliminary Evaluation are:10823099, 10822939, 10822442, 10820488, 10817252, 10810551, 10810051, 10809691, 10809024, 10807839, 10807416, 10794318, 10787947, 10787576, 10785790, 10783597, 10778854, 10775391, 10767488, 10766494, 10763333, 10763284, 10763082, 10762457, 10761498, 10760980, 10760729, 10760702, 10760081, 10759979, 10759669, 10759622, 10759568, 10759548, 10759533, 10759287, 10759278, 10759198, 10759186, 10759157, 10759131, 10759102, 10759082, 10759066, 10759047, 10759046, 10733158, 10730952, 10716526, 10711893, 10683556, 10679497, 10676998, 10668651, 10662619, 10662308, 10631167, 10605865, 10583366, 10567538, 10555901, and 10537653.