COMPONENT SPOTLIGHT

Jeep Grand Cherokee transmission problems

1,919 distinct owner reports with a transmission-specific component in this snapshot.

General power-train reports are not automatically counted as transmission problems. Related recalls and investigations must also name this component; they are not linked by narrative keyword alone.

524 crash reports13 fire reports289 injury reports

Reports by model year

Recall and investigation columns show each year’s full history. A report naming several years can appear in more than one row.

When problems were reported

Mileage at the reported incident

Limited mileage data: 343 of 1,919 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What owners actually said

1,919 reports
2001 model year · Mileage unknown · May 17, 2007
Electrical SystemEngine And Engine CoolingPower Train

THE ENGINE REVVED AT A VERY HIGH RPMS WHEN STARTING. WHEN CHANGING GEARS IT MADE A LOUD CLUNG SOUND AND WANTED TO LUNGE INTO THAT DIRECTION. THE VEHICLE HAS NEVER SHIFTED PROPERLY BETWEEN GEARS. IT WAS ALMOST LIKE IT WAS SLIPPING, AND THEN FINDING THE RIGHT GEAR. IT WAS NOT A SMOOTH TRANSMISSION EITHER. SINCE I PU…

Read full complaint

THE ENGINE REVVED AT A VERY HIGH RPMS WHEN STARTING. WHEN CHANGING GEARS IT MADE A LOUD CLUNG SOUND AND WANTED TO LUNGE INTO THAT DIRECTION. THE VEHICLE HAS NEVER SHIFTED PROPERLY BETWEEN GEARS. IT WAS ALMOST LIKE IT WAS SLIPPING, AND THEN FINDING THE RIGHT GEAR. IT WAS NOT A SMOOTH TRANSMISSION EITHER. SINCE I PURCHASED THE VEHICLE A LITTLE OVER 1-1/2 YEARS AGO THE CAR HAS BEEN IN THE SHOP MORE THAN 15 TIMES. THE DEALERS COULD NOT FIND THE CAUSE OF THE PROBLEM. I HAD TO REPLACE A TRANSMISSION SENSOR, 02 SENSOR, SUN ROOF, REAR END, AND CD PLAYER. THE HEATER BLEND DOOR HAD TO BE REPLACED , WHICH DIDN'T SOUND EXPENSIVE, BUT THE FIX WAS TO REMOVE THE ENTIRE HEATER PLENUM AND REPLACE THE BROKEN DOOR, STOP AND DRIVE ASSEMBLY. COST $890.00. *AK

NHTSA ODI #10191054

2005 model year · 24,000 miles · May 16, 2007
Power Train

I BOUGHT A NEW 2005 JEEP CHEROKEE AND BEGAN HAVING PROBLEMS ONE YEAR AFTER I BOUGHT IT. I HAD MULTIPLE PROBLEMS WITH THE CAR NOT STARTING , BUT ITWAS NOT THE BATTERY. TOOK IT TO THE GALEANA DEALERSHIP TO GET IT FIXED 5 TIMES AND THEY COULD NOT DUPLICATE THE PROBLEM, AND EVENTUALLY TOLD ME THERE WAS NOTHING THEY COULD DO EV…

Read full complaint

I BOUGHT A NEW 2005 JEEP CHEROKEE AND BEGAN HAVING PROBLEMS ONE YEAR AFTER I BOUGHT IT. I HAD MULTIPLE PROBLEMS WITH THE CAR NOT STARTING , BUT ITWAS NOT THE BATTERY. TOOK IT TO THE GALEANA DEALERSHIP TO GET IT FIXED 5 TIMES AND THEY COULD NOT DUPLICATE THE PROBLEM, AND EVENTUALLY TOLD ME THERE WAS NOTHING THEY COULD DO EVEN THOUGH THEY KNEW THE PROBLEM STILL EXISTED BECAUSE I VIDEOTAPED SEVERAL OF THE OCCURRENCES. THE VEHICLE LEFT ME STRANDED EVERYWHERE. THEN, THE TRANSMISSION FAILED , AND THE CAR ALMOST CAUGHT ON FIRE WITH ME AND MY TWO CHILDREN IN IT. WE HAD TO REPLACE THE ENTIRE TRANSMISSION AT 22,000 MILES. *AK

NHTSA ODI #10190872

2000 model year · 17,747 miles · May 3, 2007
Power Train

AT THE TIME I WAS EXPERIENCING PROBLEMS FROM WARPED ROTORS WHICH CAUSED CAR AND STEERING WHEEL TO SHAKE VIOLENTLY ESPECIALLY WHEN EXITING OFF FREEWAY. MY ENGINE LIGHT WOULD COME ON INTERMITTENTLY. I WAS TOLD "THE TECH COULD NOT VERIFY AT THIS TIME. TECH TURNED OFF LIGHT". CAR WAS UNDER WARRANTY, 17,747 MILES AND TWO YEARS OLD. F…

Read full complaint

AT THE TIME I WAS EXPERIENCING PROBLEMS FROM WARPED ROTORS WHICH CAUSED CAR AND STEERING WHEEL TO SHAKE VIOLENTLY ESPECIALLY WHEN EXITING OFF FREEWAY. MY ENGINE LIGHT WOULD COME ON INTERMITTENTLY. I WAS TOLD "THE TECH COULD NOT VERIFY AT THIS TIME. TECH TURNED OFF LIGHT". CAR WAS UNDER WARRANTY, 17,747 MILES AND TWO YEARS OLD. FIVE YEARS LATER, 58,968 MILES AND NO WARRANTY I HAVE ENGINE LIGHT ON AND TOLD," TORQUE CONVERTER FAULTY REQUIRES TRANSMISSION REMOVAL AFTER RUNNING SYSTEM SCAN". *JB

NHTSA ODI #10189719

2006 model year · 26,495 miles · Apr 27, 2007
Power Train

I PURCHASED A GRAND CHEROKEE LAREDO 2006 INVOICE NO. 392118) ON MARCH 26, 2007 IN TAMIAMI CHRYSLER-JEEP, 8250 SW 8 STREET, MIAMI FL 33144. A FEW DAYS AFTER ITS PURCHASE I NOTICED A LITTLE JUMP WHEN I ACCELERATED, THEN I CARRIED THE CAR TO TAMIAMI CHRYSLER SERVICE ON APRIL 2, 2007. THEY INFORMED ME THAT IT HAS TRANSMISSION PROBL…

Read full complaint

I PURCHASED A GRAND CHEROKEE LAREDO 2006 INVOICE NO. 392118) ON MARCH 26, 2007 IN TAMIAMI CHRYSLER-JEEP, 8250 SW 8 STREET, MIAMI FL 33144. A FEW DAYS AFTER ITS PURCHASE I NOTICED A LITTLE JUMP WHEN I ACCELERATED, THEN I CARRIED THE CAR TO TAMIAMI CHRYSLER SERVICE ON APRIL 2, 2007. THEY INFORMED ME THAT IT HAS TRANSMISSION PROBLEM SO MY CAR MUST REMAIN THERE FOR A TRANSMISSION REPLACEMENT. OF COURSE I AM USING A RENT CAR BUT I WANT MY CAR BACK. IT IS TOO MUCH TIME (25 DAYS) AND THEIR ANSWER: TRANSMISSION IS NOT AVAILABLE. *JB

NHTSA ODI #10189139

2005 model year · 36,000 miles · Apr 24, 2007
Power TrainCrashInjury

PLACED CAR IN PARK WITH DRIVERS DOOR OPEN AND KEY IN IGNITION (TURNED OFF). CAR SLIPT INTO REVERSE AND ROLLED BACKWARD. TRIED TO STOP CAR FROM ROLLING AND GOT PINNED BETWEEN CAR DOOR AND FRAME OF GARAGE DOOR. CAR DOOR BENT BACKWARD AND WAS SEVERELY DAMAGED. GARAGE DOOR FRAME BENT FROM WEIGHT OF CAR. OWNERS LOWER BACK WAS INJURED…

Read full complaint

PLACED CAR IN PARK WITH DRIVERS DOOR OPEN AND KEY IN IGNITION (TURNED OFF). CAR SLIPT INTO REVERSE AND ROLLED BACKWARD. TRIED TO STOP CAR FROM ROLLING AND GOT PINNED BETWEEN CAR DOOR AND FRAME OF GARAGE DOOR. CAR DOOR BENT BACKWARD AND WAS SEVERELY DAMAGED. GARAGE DOOR FRAME BENT FROM WEIGHT OF CAR. OWNERS LOWER BACK WAS INJURED FROM BEING PRESSED BETWEEN CAR DOOR AND FRAME. *TR

NHTSA ODI #10188710

2004 model year · Mileage unknown · Apr 22, 2007
Power Train

2004 JEEP GRAND CHEROKEE , PURCHASED ON 02/19/2005 USED VEHICLE WITH A 24,000 MILES OR LESS WARRANTY. PURCHASE PRICE WAS $20,342.00, MILEAGE ON VEHICLE WAS: 17268 AT TIME OF PURCHASE. PROBLEM: ON 4/18/2007 I HAD TO REPLACE THE TRANSMISSION ON THIS VEHICLE WHICH COST ME $3,018.99. CAN I BE REIMBURSED FOR THIS MISHAP? AS A…

Read full complaint

2004 JEEP GRAND CHEROKEE , PURCHASED ON 02/19/2005 USED VEHICLE WITH A 24,000 MILES OR LESS WARRANTY. PURCHASE PRICE WAS $20,342.00, MILEAGE ON VEHICLE WAS: 17268 AT TIME OF PURCHASE. PROBLEM: ON 4/18/2007 I HAD TO REPLACE THE TRANSMISSION ON THIS VEHICLE WHICH COST ME $3,018.99. CAN I BE REIMBURSED FOR THIS MISHAP? AS A CONSUMER I DO NOT BELIEVE A VEHICLE THAT IS 2 1/2 YEARS OLD SHOULD HAVE TRANSMISSION PROBLEMS SUCH AS THE ONE I INCURRED WITH THIS VEHICLE. MY PRESENT MILEAGE IS: 57959 THANK YOU FOR YOUR ASSISTANCE IN THIS MATTER *TR

NHTSA ODI #10188542

2005 model year · 6,000 miles · Apr 18, 2007
Power Train

2005 JEEP GRAND CHEROKEE LAREDO 4X4. - TRANSMISSION STARTED TO SLIP AT 6,000 MILES. TOOK IT TO DEALER, WHO DID A SERVICE, AND SAID ALL WAS FINE. RAN TERRIBLE FROM THEN ON. - TRANSMISSION FAILED AT 24,000 MILES . DEALER SAID THIS WAS RARE. TOOK 2 WEEKS TO REPLACE! RAN DECENTLY FOR 10,000 MILES OR SO THEN PROBLEMS CAME B…

Read full complaint

2005 JEEP GRAND CHEROKEE LAREDO 4X4. - TRANSMISSION STARTED TO SLIP AT 6,000 MILES. TOOK IT TO DEALER, WHO DID A SERVICE, AND SAID ALL WAS FINE. RAN TERRIBLE FROM THEN ON. - TRANSMISSION FAILED AT 24,000 MILES . DEALER SAID THIS WAS RARE. TOOK 2 WEEKS TO REPLACE! RAN DECENTLY FOR 10,000 MILES OR SO THEN PROBLEMS CAME BACK. - TRANSMISSION FAILED AT 38,000 MILES, IN AN INTERSECTION WITH MY KID IN THE CAR. DEALER THEN ADMITTED THAT THIS WAS A PROBLEM WITH JEEPS. TOOK 5 WEEKS TO REPLACE. - TRANSMISSION STARTING TO SLIP AND SKIP AGAIN AT 68,000 MILES. NO SERVICE PLANNED AS I AM TURNING IT BACK IN FROM MY LEASE AND NEVER GETTING A JEEP AGAIN!*AK

NHTSA ODI #10188237

2006 model year · 35,800 miles · Apr 17, 2007
Power Train

TL*THE CONTACT OWNS A 2006 JEEP GRAND CHEROKEE. THE CHECK ENGINE INDICATOR LIGHT ILLUMINATED. THE VEHICLE WAS DIAGNOSED BY THE DEALER, AND THE COMPUTER STATED THAT THE COMPONENT ETAX WAS FAILING. THE DEALER STATED THAT THE REPAIR PART WAS ON BACK ORDER. THE CURRENT MILEAGE WAS 36,690, AND FAILURE MILEAGE WAS 35,800.*AK

NHTSA ODI #10188160

2005 model year · 25,000 miles · Apr 10, 2007
Power Train

THE VEHICLE IS A 6 CYLINDER WITH A NAG 1 TRANSMISSION, 30000 MILES, TRANSMISSION SURGES AND DOES NOT WANT TO CHANGE GEARS WHILE ACCELERATING. DANGEROUS ON HIGHWAY... CANNOT PICK UP SPEED HAD BEEN SHUDDERING AT VARIOUS TIMES.*AK VEHICLE DOES NOT SEEM TO KNOW HOW TO SHIFT PROPERLY AND HESITATES WHEN ACCELERATING OR PULLING IN T…

Read full complaint

THE VEHICLE IS A 6 CYLINDER WITH A NAG 1 TRANSMISSION, 30000 MILES, TRANSMISSION SURGES AND DOES NOT WANT TO CHANGE GEARS WHILE ACCELERATING. DANGEROUS ON HIGHWAY... CANNOT PICK UP SPEED HAD BEEN SHUDDERING AT VARIOUS TIMES.*AK VEHICLE DOES NOT SEEM TO KNOW HOW TO SHIFT PROPERLY AND HESITATES WHEN ACCELERATING OR PULLING IN TO TRAFFIC CHECK ENGINE LIGTH COME ON EVERY FRIDAY AND COME OFF ON SATURDAYS. I TOOK THE CAR TO DEALER 5 TIMES AND EVERY TIME THEY HAVE A NEW UPGRADE FOR THE COMPUTERS BUT NO FIX, IS A SAFETY ISUE!!!!

NHTSA ODI #10187515

1996 model year · Mileage unknown · Apr 9, 2007
Power Train

JEEP GRAND CHEROKEE CUSTOMER HAD RECALL WORK DONE AND PAID OUT OF POCKET CUSTOMER STATES THAT SHE FOLLOWED THE INSTRUCTION FOR REIMBURSEMENT BUT HAS NOT RECEIVED MONEY**CC THE CONSUMER WAS TOLD IF SHE DIDN'T HAVE PROOF THAT PAYMENT WAS MADE FOR THE REPAIR, SHE WOULD NOT BE REIMBURSED. *JB

NHTSA ODI #10187962

Related Official recalls

4

18V280000 · Power Train:automatic Transmission

May 1, 2018

Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.

Consequence & remedy

Consequence: If the incorrect park lock rod is installed, the transmission may not shift into 'PARK' and keep the vehicle from moving, increasing the risk of unintended vehicle movement and the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will install the correct park lock rod, free of charge. The recall began June 28, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U43.

16V240000 · Power Train:automatic Transmission:control Module (tcm/pcm/tecm)

Apr 25, 2016

Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.

Consequence & remedy

Consequence: Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.

Remedy: Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.

05V396000 · Power Train:automatic Transmission

Sep 14, 2005

ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L ENGINES AND NAG1 AUTOMATIC TRANSMISSIONS, THE AIR CONDITIONER EVAPORATOR CONDENSATE WATER MAY ENTER THE TRANSMISSION AT THE FILL TUBE GROMMET SEAL. THIS CAN RESULT IN SHUDDER DURING TORQUE CONVERTER CLUTCH ENGAGEMENT.

Consequence & remedy

Consequence: IT CAN LEAD TO INCREASED TRANSMISSION OPERATING TEMPERATURES, BOILING OF THE WATER, AND A SUBSEQUENT PURGING OF TRANSMISSION FLUID INTO THE ENGINE COMPARTMENT POTENTIALLY RESULTING IN AN UNDERHOOD FIRE.

Remedy: DEALERS WILL INSPECT THE TRANSMISSION FOR LEAKAGE AT THE FILL TUBE GROMMET SEAL. IF NO LEAK IS DETECTED, A NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR SHIELD WILL BE INSTALLED, AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. IF THE PRESENCE OF A LEAK IS DETECTED, THE VEHICLE WILL BE EVALUATED FOR SHUDDER DURING TORQUE CONVERTER ENGAGEMENT. IF NO SHUDDER IS DETECTED, THE TRANSMISSION WILL BE TRIPLE FLUSHED, AND NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR WILL BE INSTALLED AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. IF SHUDDER IS DETECTED, THE TORQUE CONVERTER WILL BE REPLACED, A NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR WILL BE INSTALLED, AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. THE RECALL BEGAN ON OCTOBER 31, 2005. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

02V053000 · Power Train:automatic Transmission:lever And Linkage:floor Shift

Feb 15, 2002

ON CERTAIN SPORT UTILITY VEHICLES, IF A DRIVER HAS NOT PLACED THE SHIFTER LEVER FULLY INTO THE "PARK" POSITION AND LEAVES THE VEHICLE RUNNING, THE VEHICLE MAY UNEXPECTEDLY MOVE REARWARD AFTER SEEMING TO BE STABLE.

Consequence & remedy

Consequence: INADVERTENT MOVEMENT OF THE VEHICLE COULD RESULT IN A CRASH.

Remedy: DEALERS WILL INSTALL A SECONDARY DETENT SYSTEM TO THE FLOOR SHIFTER ASSEMBLY. DAIMLERCHRYSLER SENT INTERIM NOTICES TO OWNERS CONCERNING THIS PROBLEM ON MARCH 22, 2002. OWNER NOTIFICATION BEGAN SEPTEMBER 23, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

Related NHTSA investigations

2

EA16002 · Vehicle Rollaway, Engine On

Opened Feb 3, 2016 · Closed Jun 24, 2016

Status: closed (inferred from source dates) · Power Train:automatic Transmission:gear Position Indication (prndl)

On April 22, 2016, Fiat Chrysler Automotive US LLC, (FCA) submitted a Defect Information Report (DIR) to NHTSA regarding a defect that could result in unattended vehicle rollaway with the engine running in approximately 811,586 model year (MY) 2012 to 2014 Dodge Charger and Chrysler 300 vehicles and MY 2014 to 2015 Jeep Grand Cherokee vehicles equipped with 8-speed transmissions and a monostable gear selector (NHTSA Recall #16V-240, FCA Recall #S27). According to FCA's DIR, The existing strategies built into these vehicles to deter drivers from exiting the vehicle after failing to put the transmission into PARK have not stopped some from doing so. Drivers erroneously concluding that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.The vehicles recalled by FCA are equipped with Monostable electronic (shift-by-wire) gearshift assemblies supplied by ZF Group (see Figure 1).The subject Monostable shifter has a single neutral position that it snaps back to when the driver releases the shift knob.Although the Monostable gearshift has the familiar appearance of a conventional console mechanical gearshift assembly, it has an unfamiliar movement that does not provide the tactile or visual feedback that drivers are accustomed to receiving from conventional shifters.Consequently, the driver must take additional time to verify that the desired gear position was achieved by checking the PRNDL display on the shift knob or the Electronic Vehicle Information Center (EVIC) display.

Additional source detail variants (2)

Power Train:automatic Transmission:gear Position Indication (prndl)

On April 22, 2016, Fiat Chrysler Automotive US LLC, (FCA) submitted a Defect Information Report (DIR) to NHTSA regarding a defect that could result in unattended vehicle rollaway with the engine running in approximately 811,586 model year (MY) 2012 to 2014 Dodge Charger and Chrysler 300 vehicles and MY 2014 to 2015 Jeep Grand Cherokee vehicles equipped with 8-speed transmissions and a monostable gear selector (NHTSA Recall #16V-240, FCA Recall #S27). According to FCA's DIR, The existing strategies built into these vehicles to deter drivers from exiting the vehicle after failing to put the transmission into PARK have not stopped some from doing so. Drivers erroneously concluding that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.The vehicles recalled by FCA are equipped with Monostable electronic (shift-by-wire) gearshift assemblies supplied by ZF Group (see Figure 1).The subject Monostable shifter has a single neutral position that it snaps back to when the driver releases the shift knob.Although the Monostable gearshift has the familiar appearance of a conventional console mechanical gearshift assembly, it has an unfamiliar movement that does not provide the tactile or visual feedback that drivers are accustomed to receiving from conventional shifters.Consequently, the driver must take additional time to verify that the desired gear position was achieved by checking the PRNDL display on the shift knob or the Electronic Vehicle Information Center (EVIC) display.

Power Train:automatic Transmission:gear Position Indication (prndl)

On April 22, 2016, Fiat Chrysler Automotive US LLC, (FCA) submitted a Defect Information Report (DIR) to NHTSA regarding a defect that could result in unattended vehicle rollaway with the engine running in approximately 811,586 model year (MY) 2012 to 2014 Dodge Charger and Chrysler 300 vehicles and MY 2014 to 2015 Jeep Grand Cherokee vehicles equipped with 8-speed transmissions and a monostable gear selector (NHTSA Recall #16V-240, FCA Recall #S27). According to FCA's DIR, The existing strategies built into these vehicles to deter drivers from exiting the vehicle after failing to put the transmission into PARK have not stopped some from doing so. Drivers erroneously concluding that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.The vehicles recalled by FCA are equipped with Monostable electronic (shift-by-wire) gearshift assemblies supplied by ZF Group (see Figure 1).The subject Monostable shifter has a single neutral position that it snaps back to when the driver releases the shift knob.Although the Monostable gearshift has the familiar appearance of a conventional console mechanical gearshift assembly, it has an unfamiliar movement that does not provide the tactile or visual feedback that drivers are accustomed to receiving from conventional shifters.Consequently, the driver must take additional time to verify that the desired gear position was achieved by checking the PRNDL display on the shift knob or the Electronic Vehicle Information Center (EVIC) display.

PE15030 · Powered Vehicle Rollaway

Opened Aug 20, 2015 · Closed Feb 5, 2016

Status: closed (inferred from source dates) · Power Train:automatic Transmission; Power Train:automatic Transmission:gear Position Indication (prndl)

The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-030 on August 20, 2015,to investigate 14 complaints alleging incidents of rollaway after intended shifts to Park in Model Year (MY) 2014 and 2015 Jeep Grand Cherokees vehicles. The MY 2014-2015 Grand Cherokee vehicles are equipped with Monostable electronic (E-shift) gearshift assemblies supplied by ZF Group (ZF). The E-shift system operates electronically and the gear requested by the driver is transmitted from the shifter via the CAN Bus to the Transmission Control Module which makes the requested shift. The Monostable gearshift does not move into a detent but springs back to a centered/neutral position after the driver selects a gear and releases the shifter. A button on the shift knob must be depressed to shift out of Park, shift out of Neutral, and to shift from Drive to Reverse or Park.The gear selected is shown on a display in the dash and illuminated letters on the shifter. If the driver's door is opened when the gearshift is not in Park, a chime sounds and a message is displayed on the instrument panel to warn the driver.In addition, the engine Start/Stop push-button control logic does not permit normal engine shut-off when the transmission is not in Park. This logic may provide feedback to drivers who attempt to turn the engine off when the transmission is not in Park. However, this function does not protect drivers who intentionally leave the engine running or drivers who do not recognize that the engine is still running.NHTSA testing during PE15-030 indicates that operation of the Monostable shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.ODI?s analysis of the PE15-030 complaint and field report data identified 306 incidents of vehicle rollaway followingintended shifts to Park in the 2014-2015 Grand Cherokee. These resulted in 117 alleged crashes. Twenty-eight of the crashes reportedly caused injuries, including 3 with a fractured pelvis and 4 others requiring some degree of hospitalization (a ruptured bladder, fractured kneecap, broken ribs, damaged to right leg). Other injuries include reports of a broken nose, facial lacerations requiring stitches, sprained knees, severe bruising, and trauma to legs.An Engineering Analysis (EA16-002) has been opened to assess the scope, frequency, and safety-related consequences of the alleged defect. The Vehicle Owner Questionnaires (VOQs) associated with the closing of this Preliminary Evaluation are:10823099, 10822939, 10822442, 10820488, 10817252, 10810551, 10810051, 10809691, 10809024, 10807839, 10807416, 10794318, 10787947, 10787576, 10785790, 10783597, 10778854, 10775391, 10767488, 10766494, 10763333, 10763284, 10763082, 10762457, 10761498, 10760980, 10760729, 10760702, 10760081, 10759979, 10759669, 10759622, 10759568, 10759548, 10759533, 10759287, 10759278, 10759198, 10759186, 10759157, 10759131, 10759102, 10759082, 10759066, 10759047, 10759046, 10733158, 10730952, 10716526, 10711893, 10683556, 10679497, 10676998, 10668651, 10662619, 10662308, 10631167, 10605865, 10583366, 10567538, 10555901, and 10537653.

Additional source detail variants (2)

Power Train:automatic Transmission

The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-030 on August 20, 2015,to investigate 14 complaints alleging incidents of rollaway after intended shifts to Park in Model Year (MY) 2014 and 2015 Jeep Grand Cherokees vehicles. The MY 2014-2015 Grand Cherokee vehicles are equipped with Monostable electronic (E-shift) gearshift assemblies supplied by ZF Group (ZF). The E-shift system operates electronically and the gear requested by the driver is transmitted from the shifter via the CAN Bus to the Transmission Control Module which makes the requested shift. The Monostable gearshift does not move into a detent but springs back to a centered/neutral position after the driver selects a gear and releases the shifter. A button on the shift knob must be depressed to shift out of Park, shift out of Neutral, and to shift from Drive to Reverse or Park.The gear selected is shown on a display in the dash and illuminated letters on the shifter. If the driver's door is opened when the gearshift is not in Park, a chime sounds and a message is displayed on the instrument panel to warn the driver.In addition, the engine Start/Stop push-button control logic does not permit normal engine shut-off when the transmission is not in Park. This logic may provide feedback to drivers who attempt to turn the engine off when the transmission is not in Park. However, this function does not protect drivers who intentionally leave the engine running or drivers who do not recognize that the engine is still running.NHTSA testing during PE15-030 indicates that operation of the Monostable shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.ODI?s analysis of the PE15-030 complaint and field report data identified 306 incidents of vehicle rollaway followingintended shifts to Park in the 2014-2015 Grand Cherokee. These resulted in 117 alleged crashes. Twenty-eight of the crashes reportedly caused injuries, including 3 with a fractured pelvis and 4 others requiring some degree of hospitalization (a ruptured bladder, fractured kneecap, broken ribs, damaged to right leg). Other injuries include reports of a broken nose, facial lacerations requiring stitches, sprained knees, severe bruising, and trauma to legs.An Engineering Analysis (EA16-002) has been opened to assess the scope, frequency, and safety-related consequences of the alleged defect. The Vehicle Owner Questionnaires (VOQs) associated with the closing of this Preliminary Evaluation are:10823099, 10822939, 10822442, 10820488, 10817252, 10810551, 10810051, 10809691, 10809024, 10807839, 10807416, 10794318, 10787947, 10787576, 10785790, 10783597, 10778854, 10775391, 10767488, 10766494, 10763333, 10763284, 10763082, 10762457, 10761498, 10760980, 10760729, 10760702, 10760081, 10759979, 10759669, 10759622, 10759568, 10759548, 10759533, 10759287, 10759278, 10759198, 10759186, 10759157, 10759131, 10759102, 10759082, 10759066, 10759047, 10759046, 10733158, 10730952, 10716526, 10711893, 10683556, 10679497, 10676998, 10668651, 10662619, 10662308, 10631167, 10605865, 10583366, 10567538, 10555901, and 10537653.

Power Train:automatic Transmission:gear Position Indication (prndl)

The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-030 on August 20, 2015,to investigate 14 complaints alleging incidents of rollaway after intended shifts to Park in Model Year (MY) 2014 and 2015 Jeep Grand Cherokees vehicles. The MY 2014-2015 Grand Cherokee vehicles are equipped with Monostable electronic (E-shift) gearshift assemblies supplied by ZF Group (ZF). The E-shift system operates electronically and the gear requested by the driver is transmitted from the shifter via the CAN Bus to the Transmission Control Module which makes the requested shift. The Monostable gearshift does not move into a detent but springs back to a centered/neutral position after the driver selects a gear and releases the shifter. A button on the shift knob must be depressed to shift out of Park, shift out of Neutral, and to shift from Drive to Reverse or Park.The gear selected is shown on a display in the dash and illuminated letters on the shifter. If the driver's door is opened when the gearshift is not in Park, a chime sounds and a message is displayed on the instrument panel to warn the driver.In addition, the engine Start/Stop push-button control logic does not permit normal engine shut-off when the transmission is not in Park. This logic may provide feedback to drivers who attempt to turn the engine off when the transmission is not in Park. However, this function does not protect drivers who intentionally leave the engine running or drivers who do not recognize that the engine is still running.NHTSA testing during PE15-030 indicates that operation of the Monostable shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.ODI?s analysis of the PE15-030 complaint and field report data identified 306 incidents of vehicle rollaway followingintended shifts to Park in the 2014-2015 Grand Cherokee. These resulted in 117 alleged crashes. Twenty-eight of the crashes reportedly caused injuries, including 3 with a fractured pelvis and 4 others requiring some degree of hospitalization (a ruptured bladder, fractured kneecap, broken ribs, damaged to right leg). Other injuries include reports of a broken nose, facial lacerations requiring stitches, sprained knees, severe bruising, and trauma to legs.An Engineering Analysis (EA16-002) has been opened to assess the scope, frequency, and safety-related consequences of the alleged defect. The Vehicle Owner Questionnaires (VOQs) associated with the closing of this Preliminary Evaluation are:10823099, 10822939, 10822442, 10820488, 10817252, 10810551, 10810051, 10809691, 10809024, 10807839, 10807416, 10794318, 10787947, 10787576, 10785790, 10783597, 10778854, 10775391, 10767488, 10766494, 10763333, 10763284, 10763082, 10762457, 10761498, 10760980, 10760729, 10760702, 10760081, 10759979, 10759669, 10759622, 10759568, 10759548, 10759533, 10759287, 10759278, 10759198, 10759186, 10759157, 10759131, 10759102, 10759082, 10759066, 10759047, 10759046, 10733158, 10730952, 10716526, 10711893, 10683556, 10679497, 10676998, 10668651, 10662619, 10662308, 10631167, 10605865, 10583366, 10567538, 10555901, and 10537653.