2024 Jeep Grand Cherokee

The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the vehicle had experienced a premature loss of battery charge while driving in electric mode. Additionally, the vehicle hesitated while depressing the accelerator pedal. The TPMS warning light was illuminated. The vehicle was taken to the dealer for the recall repair; however, the part to do the recall repair was on backorder. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and informed the contact that there was partial vehicle rental assistance pending approval. The failure mileage was approximately 3,000.

My vehicle has an open safety recall (NHTSA Recall 25V-766 / FCA campaign 78C) stating the engine may be contaminated with sand from the casting process, which can cause catastrophic engine failure, fire, or sudden loss of propulsion. The recall has been active since November 2025 and the manufacturer states parts are unavailable, so the defect cannot currently be repaired.

I am writing to outline my urgent concerns regarding the 78C recall affecting the 2023–2025 Jeep Grand Cherokee 4xe and 2024–2025 Wrangler 4xe SUVs. This recall was initiated due to a manufacturing defect where casting sand remains in the 2.0L engine, presenting a risk of catastrophic engine failure, sudden power loss, or fire. The potential for engine fire or unexpected power loss represents a significant safety risk to my family. The possibility of fire, even when the vehicle is parked and not in use, puts my home and neighboring properties in danger. This risk is especially heightened during Colorado’s wildfire season, when any vehicle fire could quickly escalate into a larger disaster. Due to the recall, I am unable to use the vehicle as intended under the terms of my lease agreement. I cannot safely operate or charge the vehicle. Furthermore, the requirement to park the vehicle outside does not eliminate the risk of fire, which continues to threaten my property and those nearby. There is currently no available repair or remedy for this defect. As a result, the vehicle is unusable for an indefinite period of time. Given the unresolved safety hazards, inability to use the vehicle, and lack of a repair solution, I formally request that you initiate a buy back of my affected vehicle. This action is necessary to ensure my family’s safety and to resolve the ongoing hardship caused by this recall.

I am submitting a complaint regarding NHTSA Recall 25V-766 affecting my Jeep 4xe vehicle. This recall states that engines may have been contaminated with sand during manufacturing, which can lead to catastrophic engine failure, sudden loss of propulsion, or vehicle fire. My vehicle currently shows the recall as open with the status “remedy not yet available / parts unavailable.” This means there is no repair available to address a known safety defect involving potential loss of propulsion and fire risk. I am concerned that sudden engine failure or loss of propulsion at highway speeds could create a significant crash risk for my vehicle, my passengers, and other motorists. Operating a vehicle with a known defect that could cause sudden engine failure while driving presents a potential crash hazard to occupants and other motorists. Owners are being asked to continue driving these vehicles despite the manufacturer acknowledging the defect and not yet providing a remedy. I respectfully request that NHTSA review the handling and timing of this recall to ensure a timely repair solution is provided to affected

I am the owner of a 2024 Jeep Grand Cherokee 4xe which is currently subject to two urgent safety recalls: Recall 68C (NHTSA 25V-741) regarding a high-voltage battery fire risk, and Recall 95B (NHTSA 25V-766) regarding engine sand contamination. On March 13, 2026, I attempted to have these recalls addressed at an authorized dealership (Brooksville Jeep). I reported two specific safety symptoms: Abnormal loud engine noise during acceleration and shifting, which is a documented warning sign of catastrophic engine failure under Recall 95B. Significant electric range depletion (a 10% drop from 32 miles to 29 miles), indicating potential battery cell instability under Recall 68C. Despite these reported safety symptoms and the official "Park Outside / Do Not Charge" advisory, the dealership and the manufacturer's recall department refused to provide a loaner or rental vehicle. They instead placed me on a "waitlist" and instructed me to continue driving the vehicle. By refusing to provide a safe, non-defective loaner vehicle while remedies are "under development," the manufacturer is forcing me to operate a vehicle that is a documented fire and stalling hazard. This puts my safety, the safety of my passengers, and my property at risk of a thermal event or a sudden loss of propulsion on public roads

The vehicle was in Hybrid mode. My wife was driving and had slowed to enter a roundabout to yield to another vehicle. When she accelerated and entered the roundabout, the vehicle stalled / shut itself off and flashed Service Hybrid System. She had to coast to a stop as it lost all propulsion. The vehicle started again after shutting it off and letting it go to sleep by opening the door. This same issue happened while slowing, then accelerating into a roundabout while I was driving a few weeks before in "Electric" mode. During this event, it stalled in the middle of the road and was blocking traffic. I had to shut the car off, open the door, wait, then restart it by going to "sport mode" to get the gas engine started.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the part was not available for the recall repair. The manufacturer was made aware of the issue and opened a case. The contact had not experienced a failure.

The contact leased a 2024 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the Lane Departure and cruise control mode unexpectedly deactivated. The vehicle was taken to the dealer, where the infotainment system was reset, and the vehicle was temporarily operated as needed. The failure recurred intermittently while driving, requiring the driver to pull over to the side of the road to reset the infotainment system. Additionally, the contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); and the vehicle was taken to the dealer for the recall repair; however, the high voltage battery was not yet available, and the vehicle remained with the dealer for 50 days. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 8,000.