2024 Jeep Grand Cherokee

On 11 October 2025, I was driving on the Interstate when an error message appeared in the cluster "Active Lane Management (ALM) Unavailable Service Required". The Lane Assistance turned OFF and could not be turned back ON until vehicle was restarted. I called the dealership and requested an appointment. They stated that unless they could repeat the issue, an appointment would be useless. The ALM error message disappeared on restart of the vehicle. On 02 January 2026, I started the vehicle when an error message appeared in the cluster "Auto Emergency Break (AEB) Limited Functionality Service Required". The Lane Assistance turned OFF but could be turned back ON. The vehicle visited the dealership on 13 February 2026 and the AEB error was repeated numerous times on start by dealership personnel. On Monday, 23 February 2026, vehicle was left at dealership for 10 days. They performed numerous software updates and returned vehicle to me on 05 March 2026. On 09 March 2026, AEB Error message appeared in cluster. Took vehicle immediately to dealership and they refused to take it back in for service. They stated Jeep had no idea how to resolve and I had to wait on a solution. AEB message happened again on 14 March 2026, 31 March 2026, 01 April 2026, 05 May 2026, 08 May 2026, 21 May 2026. On 05 May 2026, the AEB error and ALM error appeared on the same day. I drove the vehicle to the dealership and they retrieved error code U045D. Dealership finally agreed to take vehicle back in for service on Monday, 25 May 2026 which is where is still sitting today, 05 Jun 2026. Initially, dealership stated Jeep had release another software update but then 24 hours later they stated they had ordered a new cluster. The new cluster was cancelled by Jeep so they ordered it again. Dealership stated they are waiting on a new cluster to arrive. I have no idea if AEB system works or not which to me is a major safety issue. Also, how can I trust this vehicle ever again!

Unexpected acceleration pulling into parking spot which caused significant damage to my vehicle and vehicle in front of my vehicle. The hybrid battery was on low and witness outside of vehicle indicated it was making loud whining noise before collision. Filed a complaint with Stellantis. They did nothing. They did not check the hybrid system or software controlling the hybrid system.

Subject: 2024 Jeep Grand Cherokee 4xe Safety Defects, Recall Failures, and Loss of Safe Vehicle Use Complaint Narrative: I am the owner of a 2024 Jeep Grand Cherokee 4xe plug-in hybrid vehicle manufactured by FCA US LLC / Stellantis. I am filing this complaint due to ongoing safety-related defects and recall-related concerns affecting the vehicle, including repeated recalls, reduced confidence in vehicle safety, loss of vehicle use, and concerns regarding battery system reliability and fire risk. My vehicle has been subject to multiple recalls and/or service campaigns involving the high-voltage battery system and related charging/safety systems. These recalls and warnings have created serious concern regarding the safe operation, charging, parking, and ownership of the vehicle. Specific concerns include: Repeated recall notices affecting vehicle safety Concerns regarding high-voltage battery failure and/or fire risk Instructions or warnings affecting normal use of the vehicle, including charging limitations and parking restrictions Significant inconvenience and loss of use Time spent at dealership service departments for inspections, software updates, or attempted remedies Recent, additional recall 78C/NHTSA 25V-766 Reduced reliability and diminished confidence in the safety of the vehicle Potential diminished resale value due to ongoing recall history The repeated nature of these issues raises concerns that the remedies may not fully resolve the underlying defects. As an owner, I no longer feel confident in the long-term safety and reliability of this vehicle. I request that NHTSA continue investigating the safety and effectiveness of the recall remedies affecting Jeep 4xe plug-in hybrid vehicles and evaluate whether consumers are receiving adequate permanent repairs and protections. Vehicle Information: 2024 Jeep Grand Cherokee 4xe Date Purchased: July 2024 Dealership(s) involved Lager Jeep Mankato Lager Jeep of Mankato

The contact owns a 2023 Jeep Grand Cherokee. The contact stated while the vehicle was parked and un intended in a parking lot the vehicle passenger side rear coil spring detached independently No warning lights illuminated. A dealer was contacted. The vehicle was towed to the dealer where it was dignoased that rear coil spring needed to be replaced. The contact related the failure to the NHTSA Campaign Number:  26V051000(SUSPENSION) however the VIN was not included in the recall. The manufacturer was notified of the failure and they informed him NHTSA adds VIN's to recalls . The failure mileage was 74,265.

On 5/11/26 at approximately 7:40pm, I was driving a leased 2024 Jeep Grand Cherokee in [XXX] , turning left at the busy intersection of [XXX] and [XXX] . I was in the outside lane of a double left-turn lane with a green left-turn arrow, while opposing traffic was also moving through the intersection in its own turn movement. In the center of the intersection, the vehicle suddenly activated Forward Collision Warning and then Auto Emergency Braking without warning, even though I was lawfully proceeding through the turn. The vehicle stopped abruptly and forcefully in the middle of the intersection, leaving my car stranded in active traffic. I braced for a rear-end collision, which surprisingly did not occur as there must not have been another car behind me After the sudden stop, I was unable to shift the vehicle back into Drive for several seconds. By the time I was able to move the car again, the light had turned red and other lanes of traffic were beginning to proceed. This created an immediate risk of a serious collision from cross traffic or vehicles approaching from behind. The force of the unexpected stop was strong enough to cause neck pain. By chance, no other vehicle struck my car, but this was a near-miss event with clear potential for severe injury or death. I no longer feel safe driving this vehicle. In addition, this vehicle has had multiple recalls and other issues, which heightens my concern that this may be part of a broader safety defect involving the Forward Collision Warning, Auto Emergency Braking, or related electronic control systems. I am requesting that NHTSA investigate whether the 2024 Jeep Grand Cherokee can falsely detect a collision risk during a lawful left turn and improperly engage automatic braking or otherwise prevent the driver from promptly returning the vehicle to Drive. Relevant documentation can be provided, including VIN, mileage, service records, recall history, and any dealer inspection results INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part required to complete the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that the remedy parts were not yet available and were currently backordered. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure; however, the contact expressed concern that the failure could prevent the vehicle from charging properly.

The Active Lane Management (ALM) and Auto Emergency Braking (AEB) systems on this 2024 Jeep Grand Cherokee 4xe fail repeatedly while the vehicle is in motion at highway speeds. The defect began at 384 miles. The ALM system will silently disable itself, and the AEB system forces the vehicle to display an 'AEB Limited Functionality Service Required' warning. Following six distinct repair attempts, the authorized servicing dealer (Eide Chrysler) stated in writing via text message on March 5, 2026, that this is a 'known issue' and that FCA engineering currently has 'no fix' available. The manufacturer has attempted to dismiss the ongoing hardware failure as a resolved hybrid battery software recall, but the collision avoidance systems remain actively defective. Because the steering overcorrection and sudden loss of emergency braking present an immediate crash risk, the vehicle is unsafe to operate.

Involved in a motor vehicle accident front end damage with all airbags deployed. The passenger front seat dislodged during the accident, causing the passenger and the seat to be pressed up against the glove compartment leading to injury to passenger severe bruising and burns all up and down both legs lacerations to right ankle requiring the use of crutches.