2024 Jeep Grand Cherokee

While driving down the road on the highway, the hood randomly popped open, engaging the emergency breaking system extremely harshly. Then the vehicle was unable to shift back into gear. Reported problem to dealer and no codes shown for the incident. Jeep (FCA/Stelantis) potentially had the system like Volkswagen when it knows it took it up to the diagnostic system to not show codes were an injury or something serious could’ve happened. Warning indicator lights, and all kinds of indicators were going off in the vehicle at the time of incident, but not the very next day from the dealership plugged it into the system.

My 2024 grand jeep Cherokee 4xe was purchased brand new in 2025. Since then it was been in the shop on numerous occasions. Recalls with no remedies. The car lost power on the interstate with my child in the car. This is going to cause death or serious injury. This car needs to be purchased back by Jeep. I am paying on a loan for an undriveable car at no fault of my own. I was told by the car salesman that this vehicle was in great condition. They knew the issues when selling me the car late last year.

• Component/System: The high-voltage battery system in the plug-in hybrid propulsion system is subject to an active safety recall related to potential fire risk. The vehicle is available for inspection upon request. • Safety Risk: The manufacturer has instructed owners not to charge the vehicle near structures and to park it away from buildings due to the risk of battery fire. This creates an ongoing safety concern because normal charging and garaging cannot be performed safely, altering how and where the vehicle can be operated and stored. After speaking with my homeowners insurance, if the home were to catch fire through this vehicle, the claim would be denied because there is an active recall stating not to charge the vehicle. • Reproduction/Confirmation: The condition has been confirmed by the manufacturer through the official recall notice. The dealer has not attempted a repair because no remedy is currently available. Despite visiting the dealer, the dealer still states not to charge the car in the house. • Inspections by Others: The vehicle has not required inspection by police or insurance representatives. The issue is acknowledged by the manufacturer as part of the recall, and no repair procedure has been released to dealers. • Warning Lamps/Symptoms: There were no specific warning lamps prior to receiving the recall notice. The issue was identified by the manufacturer and communicated through recall notification rather than a driver-observed failure. The recall notice is the first indication of the problem.

This complaint is being filed as an update to prior NHTSA complaints regarding the same vehicle and Recall 78C. The issues described below remain unresolved. My vehicle is subject to Recall 78C, which warns of a defect that may result in catastrophic engine failure due to an engine block casting issue. The recall was issued approximately 90 days ago, and the status remains listed as “remedy under development,” with no repair available and no timeline provided. Since the recall was issued, I have contacted Stellantis three separate times in writing requesting: confirmation whether the vehicle is considered safe to operate while the recall remains open, and transportation accommodation while no remedy exists. None of these emails have received a response. I also contacted two authorized Jeep dealerships seeking transportation assistance. Both initially stated they do not provide loaner vehicles and are not required to follow corporate directives. Both later stated loaner vehicles do exist but were unavailable and subject to a waitlist; however, neither dealership took my information or placed me on a waitlist, nor provided any follow-up. No meaningful transportation accommodation has been provided. I have been advised only that rental reimbursement may be available, which does not prevent continued operation of the vehicle. As a result, I am being forced to continue driving a vehicle under an active safety recall that explicitly warns of possible catastrophic engine failure, without a remedy, without a timeline, and without alternative transportation. This complaint is submitted to document the prolonged lack of a remedy, manufacturer non-response to repeated safety inquiries, failure to provide interim accommodation, and continued requirement that I operate the recalled vehicle.

Component Failure: This vehicle has suffered a recurring "Loss of Motive Power" (LMP) while in motion. On [XXX], for the third time, the internal combustion engine shut off completely while the vehicle was being driven in traffic. The vehicle is available for inspection upon request. Safety Risk: This incident occurred on a public road in New York during a severe winter storm with over a foot of snow on the ground. There were two children in the vehicle. The sudden loss of propulsion in heavy traffic and hazardous weather conditions created an immediate risk of a rear-end collision and left my family stranded without power or heat in freezing temperatures. Confirmation & Inspection: This is a documented, repeat failure. The manufacturer has confirmed the defect previously and even reimbursed me for a prior repair attempt. However, the issue remains unresolved. The vehicle was inspected by an authorized Jeep dealer during previous failures, but the "remedy" provided was ineffective. I am currently awaiting a new inspection for this third occurrence. Symptoms & Warnings: Prior to the total engine shutdown, the Malfunction Indicator Lamp (MIL) illuminated on the dashboard. In previous instances, the manufacturer cited software errors or internal contamination as the cause. I suspect this is related to existing NHTSA Recall 25V-766 (Engine Sand Contamination) or Recall 25V-710 (Hybrid Control Software Failure). Additional Context: Despite the life-threatening nature of this repeat defect, the local dealership refused to provide a loaner vehicle, and the manufacturer (Jeep Wave) is refusing to fully cover the cost of a rental vehicle. I am currently paying out-of-pocket interest on delayed reimbursements from the manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My 2024 Jeep Grand Cherokee 4xe is subject to two active safety recalls that have rendered it unusable for over one month. RECALL 1 - BATTERY DEFECT: Vehicle subject to recall for high-voltage battery issues. Stellantis installed software to throttle charging but has NOT replaced the defective battery components. This is a temporary workaround, not an actual repair. The manufacturing defect remains in the vehicle. RECALL 2 - ENGINE SAND CONTAMINATION (Recall 78C/25V766): Vehicle may have engine contaminated with sand from casting process. Stellantis's recall warns of catastrophic engine failure, vehicle fires, and unexpected loss of propulsion. When I contacted Stellantis, I was told there are NO parts available and NO timeline for repair. IMPACT: Due to fire risk and catastrophic failure potential, vehicle has been sitting unused for over one month. I cannot safely drive it. MANUFACTURER RESPONSE: Stellantis refuses buyback despite having no ability to repair these manufacturing defects. Software throttling is not a repair. No parts exist for engine fix. These are manufacturing defects Stellantis admits through recalls, yet they leave consumers with $80,000 vehicles that are unsafe to drive and cannot be repaired.

My Jeep does not charge when plugged in. I've had it at the dealership 6 times in the past 2 years and they are unable to fix this. There is a current recall. I am advised to not charge the vehicle, don't park near structures, don't park near other cars. I have no street parking in the village of Fairport during winter. I'm a teacher at an elementary school and there's no where to park away from other cars. I took my Jeep to the dealership after Stellantis approved rental reimbursement until a fix for the recall was developed. Rental reimbursement approval is in 30 day increments. I submitted my receipt to Stellantis for reimbursement as instructed. It's been over a month and I have no reimbursement check. I'm am not out over $2000. waiting for my preapproved rental reimbursement. I turned my rental in and picked up my jeep from the dealership for fear of never being reimbursed for the rental. I am now driving an unsafe vehicle that is being parked next to my home and near cars and busses at school wear I teach. I have email records of all communication with Stellantis/Jeep US customer Care.

2024 Jeep Grand Cherokee 4xe, Vehicle bought new in July 2025! 3 incidents of loss of propulsion occurred while city driving from August to October in 2025. Recall 73C performed on Oct 22, 2025! On 11/18/25 requested vehicle inspection from Mcinerney auto center (Troy) per advise from Mcinerney Dealership (Alpena). While test driving had a sever transmission failure which vehicle had to be towed back to auto center. Vehicle remained on lot for 7 days with no repair! Towed (AAA) to Jim Riehl’s Friendly (Romeo) and determined sever leak from transmission. Fixed with no apparent issue with trans. Vehicle driven in hybrid mode without battery charged from Dec 4,2025 until Jan 19, 2026!!! Recall 68C performed on Jan 20,2026. Now we have recall 78C (Nov 2025) with no fix insight!!! This recall is sand in the engine from casting process! This can be a long term problem along with the hybrid battery fire possibility with the previous recalls!!! So, this vehicle is not reliable short term and for sure long term! These recalls are major recalls for a new vehicle. We want a new vehicle or our money back ASAP!!! We want the Vehicle Manufacturer to call us ASAP!!!