2021 Jeep Grand Cherokee

Vehicle had soaked and saturated drivers side carpeting and padding underneith. It was leaking when the Air Conditioniing was near the middle of the console (about half way inbetween the gas pedal and edge of seat) When taken to the dealer it was stated that there was no AC drain hose installed on assembly. After seeing where they installed it, it was very clear nothing was there on assembly. Drivers side fllor completely soaked through and no considration for damage to rugs and moisture.

The contact owned a 2021 Jeep Grand Cherokee. The contact that while driving at 35 MPH, he saw a shadow out of the corner of the left of his eye which he presumed to be a cat. In an effort to avoid hitting the animal, he steered the vehicle in the right direction and crashed into a telephone pole. The air bags did not deploy upon impact. Due to the failure, the contact hit his head on the front driver-side window. The contact did not seek medical treatment; however, he sustained pain in both his left and right shoulders, and his lower back, and even experienced intermittent vomiting which he assumed to be the result of a concussion. A police report was filed. The contact was unaware if any property damage was sustained. The vehicle was towed to an independent mechanic where it remained in their possession. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had been deemed a total loss. The failure mileage was approximately 13,000.

My 21 Jeep Cherokee shipped from Detroit Stellantis HUGE cover up FLOOD car. My JEEP is 8 mons new. I leased it 12/7 contacted Uconnect on 12/13 for Powertrain Malfunction indicator light on. Dealer claims vehicle health reports aren’t accurate. At dealer 3/14/22 service found stored fault for oil, low oil, carpet was destroyed, getting oil changed at 2300 miles. Dealer only recorded oil change on car fax. 3/31st- June I filed a buy back claim w/ Chrysler. Chrysler denied. At dealer 6/11 code P060A, stop/ start doesn’t work, car stalls, radio turns up/down on its own, center consaul base popped out, burning Oil life rapidly. No work done. At dealer 6/14 ”faulty oil pump” said manager, car bucks on highway, car locked me out at 12:30 am called Uconnect they couldn’t bypass. They stated door was open still locked out, stranded multiple times, car will not start. Dealer has me reschedule get rental 6/21-6/29 to replace oil pump, and fix all issues. Dealer state My oil tank is full but dash says 41% oil .Electrical sys. is messed up Called lemon law atty, accepted case. Chrysler receives atty CLAIM whileJeep was still in the shop. dealer didn’t fix anything BUT ROTTED CARPET- OIL PUMP on back order CHRYSLER REFUSES to pay for loaner while oil pump is on back order. The car DOESN’T start. Pump to arrive late July. VM from dealer, Chrysler told dealer my vehicle is SAFE TO DRIVE w/ faulty oil pump. I called dealer to find out status of pump my Jeep needs another oil change at 5,000 mls & ENGINE LIGHT ON Dealer refused srvc b/c Chrysler told them about the lawsuit. Atty called dealer stated it’s a claim against Chrysler. Dealer still refused. My car won’t start,ENGINE LIGHT IS ON. TONS OF SAFETY ISSUES Called another Chrysler dealer VM they REFUSED to service Jeep. 7/23 took JEEP to 3rd Chrysler dealer found: PO6DA, B25AF-2A, B1561-13 Dealer SAID UNSAFE TO DRIVE! I HAVE NO CAR, NO $ CHRYSLER REFUSING TO PAY LOANER. Atty said this is FRAUD. Jeep won’t be in srvc 8/11 FRAUD

Driving vehicle at highway speeds, indicators and alarms started going off saying the power steering, airbags, brake assist, and park sense features were unavailable. I exited the interstate, parked in a nearby parking lot, turned off and restarted my car. All indicator lights were normal, so I began driving again. Approximately 43 miles later, also driving at highway speeds, the same indicator lights and alarms appeared. I exited the highway and tried turning off and restarting the car. Upon restarting, all indicator lights and warning messages stayed on, and the power steering was no longer functional. The car had to be towed to a local dealership.

Twice my vehicles charging system has not charged effectively. The first time, the adaptive cruise and forward collision systems became inoperable. During a 500 mile trip at highway speeds the battery voltage did not increase over 12.8v. This caused the air conditioner to stop blowing cold air on a 90 degree day. Two days later the air-conditioning system is still not operable.

On July 14, 2022 I was driving my 2021 Jeep Grand Cherokee L and Stopped for traffic on I-25 when a truck going at high speed rear ended me going about 40-60 MPH and caused me to hit the vehicle in front of me. The air bags failed to deploy. I had NHTSA safety recall 21V-873 done on my vehicle at my Jeep Dealer in May 2022. The Recall repair did not work as the air bags did not deploy when I was rear ended by another vehicle at a high rate of speed. See answers to questions below What component or system failed or malfunctioned, and is it available for inspection upon request? Air Bags How was your safety or the safety of others put at risk? Involved in a serious accident. Air bags did not deploy. Repair for NHTSA safety recall 21V-873 did not work. Has the problem been reproduced or confirmed by a dealer or independent service center? NO Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A police report was done on the accident. They saw no airbags had deployed after the accident Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? None.

The transmission was slamming into gears while attempting to accelerate onto a road way from a mall parking lot and any time we met a hill of even the smallest incline, the transmission would be slamming gears again so we struggled when met with needing to accelerate. When attempting to accelerate, transmission began slamming into gears, would and wouldn't shift, transmission would go into limp mode rendering the vehicle unable to operate safely and causing us to loose speed. Any inclines we would lose the ability to accelerate and would hope we'd make it up the hills. Any time I attempted to accelerate, the transmission would begin jerking the car in a forward and backward like motion while it was attempting to find what gear it needed. When that would happen, the tack would jump all over the place as would the gear number on the dash (I have video of all this) Our safety was put at risk due to other oncoming traffic and my vehicle unable to accelerate as it should have and was expected to, putting risk to us getting hit by multiple other motorist not realizing we were experiencing a malfunction with our transmission not permitting us to accelerate as we normally should of been able to. Vehicle is going in later today (07/14/2022) to be looked at after it's oil change and tire rotation. I was told if it can't be replicated, there is nothing they can do about it. I showed them a video of what was happening (a video I took while on a non-busy side road with no traffic) and the Service manager told me that it doesn't matter if I have a video - if their tech can't replicate it, then there's nothing they can do. I no longer feel safe pulling out into other traffic with this vehicle due to this situation coming on completely unexpectedly. There were no warning signals, alarms or anything. The problem randomly began happening and it lasted for over 54 miles as we were just trying to get back home from being an hour away from home with our child in the car.