2021 Jeep Grand Cherokee

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that on two separate occasions, the vehicle failed to accelerate after shifting from reverse(R) into drive (D) without warning, with the RPM revving without the vehicle responding. The contact had the vehicle towed to a dealer after the second failure; however, the mechanic was unable to duplicate the failure. The contact also stated while going downhill at low rate of speed, the vehicle independently downshifted twice without warning, which brought the vehicle to a near stop. The contact stated that the vehicle lunged forward with her foot on the brake pedal with an abnormal cranking sound coming from the transmission. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 15,000.

Power steering becomes unavailable; the car will not drive; all safety features become unavailable. The first time happened in April 2022, vehicle only had 6k miles. I had to remove the power steering fuse and put it back in for the system to reset. The vehicle was taken to dealer for rapid response recall. October 2022, went to start car and the same message came out regarding power steering and safety features being unavailable, car would not start and had to reset the power steering fuse. The system reset, but now the engine light is amber and will not turn off; the vehicle has 16k miles. I will be contacting the service department first thing Monday morning

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle intermittently hesitated and stalled. The vehicle was taken to the dealer where it was diagnosed that an unstated software needed to be updated. No warning lights were illuminated. The software was updated; however, the failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 21,000.

I was approaching the location where I was about to turn and began to slow down. Out of no where, the forward collision detection system was set off and automatic braking was applied, causing the SUV behind me to go right off the roadway to avoid a rear end collision. Traffic was extremely heavy at the time. The motorist caught up with me at the location I eventually turned into and accused me of slamming on brakes on purpose. I explained to them the malfunction that occured; however, they were still rightfully upset due to them having children in their vehicle, which caused panic. I let them know I would be reaching out to report the situation, as well as turning off the supposed safety feature until the issue could be rectified. This was a very dangerous situation and could have resulted in a major traffic collision, causing serious injury or death. I do have a dashcam video of the incident.

Engine mounts have failed. According to the FCA, they have a very large backorder on these parts, as this is an extremely common issue. Initially they denied that the motor mounts were an issue; however, since the major back order, they have reversed that claim. They also stated the motor mounts would be at the dealership on the 13th of October; however, they now state that they have no date due to major back order. They stated no recall was issued because it's not a safety hazard; however, according to multiple certified mechanics, this is a major safety hazard which can result in the motor shifting and knocking parts out from under the vehicle, causing pieces to hit the vehicle itself or other vehicles on the highway. It also will cause major damage to the engine and other components under the hood of the vehicle. The FCA still has not agreed to this claim, even as some of their own Mopar mechanics also stated the same information regarding it being a safety hazard.

Vehicle reported on instrument cluster a loss of Electronic Stability Control, Power Steering, blind spot alert, adaptive cruise control, and cruise control. We have been having electronic issues for >2 months. Previously the vehicle reported an estart fault and would randomly engage the ebrake. It would not allow disengaging the ebrake unless the car was restarted and/or hood was opened and shut. This occured while turning left at a light causing the vehicle to abruptly stop in the intersection. We have had the vehicle serviced 2 times, and now will return it for a third time for these electronics issues.

I was putting my 4 month old baby into the back seat. Simultaneously my mother was trying to open the back hatch to put bags in. As I shut the back door where my son was, my mom somehow ended up locking the car while trying to open the hatch. I was completely unaware that my key was even in the car. We tried unlocking every single door but nothing was working. I opened my app to unlock it that way and it said "Activation of service in progress. We're configuring your vehicle. Please try again later" and would not let me purchase or click anything.  I recognize it is my error for not re-subscribing to Jeep Mopar services but I do not believe any car should ever lock if there is a key inside of it. On top of this, I tried calling Jeep for assistance. I still have my trials active for assistance and security. The first woman I spoke to told me I had to accept a text message first. As I waited for this to come through, panicking about my son inside, I told her the situation and she said she cannot help, only send someone out there to assist. I found this to be another safety failure on Jeep's part as I was clearly calling from the number on my account, where they were sending a code to verify - I just needed someone to unlock my car remotely OR allow me to purchase Mopar quickly to get back into my app. None of these were options given to me. The woman on the phone said she had to transfer me to someone else. We waited and waited and no one ever came on the phone. It was clear we were disconnected. I called the number again and this time a man answered. When I explained the situation he said, very rudely, that it was a 911 situation, not a Jeep situation.   We called 911 and rescue vehicles did arrive but it took a very long time.  It would have been 10x faster to have help from Jeep in that situation and get my car unlocked remotely or been allowed to active mopar for quicker access. I would have been able to open the door to my 4 month old child a lot quicker. 

I was driving 45-55mph,closest vehicle was about 4-5 car links in front on me, driving about same speed-when the breaks locked up. I had not hit the break! On my dash where the mph is located it turned red and said BREAK.It made the jeep pretty well come to a complete stop in a second. The seat belt caught my neck,my son (passages) seat belt caught his belt and hurt his stomach, my son (back seat driver side) hit the drivers seat pretty hard. I have now took my jeep into the dealer. No word yet in there findings. This was scary and could have ended very badly. We was fortunate enough not to have wreaked or worse. I don’t know who or where to contact someone about this issue.

I have had TWO incidents where the automatic emergency brake has engaged. The first was in a parking lot at low speed with no cars or objects near the car. The car completely seized up and I had to get a tow truck to take it to the dealer. The second incident I had to slow to zero for a dog in the road and then after it moved and I accelerated the brake engaged and I had to pull out of the road way so I would not get hit from behind. After the car sat parked for 8 hours I was able to drive it to dealer with an engine light on. At dealer the light went off so they were not able to diagnose anything .