2009 Jeep Grand Cherokee

TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE 4X4. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO NEUTRAL. THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V175000 (ELECTRICAL SYSTEM , POWER TRAIN). THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. *TR

DEALER PERFORMED N23 RECALL IN AUGUST 2013, SINCE RECALL PERFORMED, JEEP HAS BEEN BACK TO SEVERAL DEALERS 10-11 TIMES. SINCE RECALL, CAN NOT PUT JEEP INTO FREEWHEEL OR 4 LOW. JEEP WAS PURCHASED SPECIFICALLY FOR TOWING BEHIND MOTORHOME. HAVE SPENT HUNDREDS OF DOLLARS TO RETURN TO DEALER AND MANY HOURS OF PERSONAL TIME. HAVE ALSO DRIVEN VEHICLE HUNDREDS OF MILES WHEN TOW MODE FAILED AFTER WE PULLED BEHIND MOTORHOME. WE ARE CONCERNED THAT OUR VEHICLE MAY SHIFT INTO GEAR WHILE TOWING AND JEOPARDIZE US OR THE SAFETY OF OTHERS. WE ARE ALSO CONCERNED THAT OUR JEEP MAY SHIFT INTO NEUTRAL AT A TIME THAT WOULD RISK OUR SAFETY AND THE SAFETY OF OTHERS. *TR

I BROUGHT MY VEHICLE INTO MY DEALERSHIP FOR A RECALL THAT I WAS SUGGESTED TO DO. THE RECALL # IS: N23. NOW, THERE IS ANOTHER PROBLEM WITH LOW GEAR 4X4 AND NEUTRAL POSITION. I CANNOT USE THESE MODES. THIS IS A COMMON PROBLEM, WE FOUND OUT THROUGH THE DEALER, THAT HAPPENS AFTER I HAVE BROUGHT IN MY VEHICLE FOR THE ORIGINAL( N23) RECALL. I CALLED CHRYSLER AND THEY ADVISED ME TO GO BACK TO MY DEALERSHIP. I WENT BACK TO MY DEALERSHIP AND THEY JUST SAID THEY CAN'T KEEP RESETTING THIS FAULT CODE. I TOLD THE BBB ABOUT THIS, AND THEY SUGGESTED I GO BACK TO MY DEALERSHIP, CHRYSLER TOLD THEM THAT, AND THEY CLOSED MY CASE. HOW DO I DRIVE MY VEHICLE SAFELY NOW. I CAN'T USE MY GEARS FOR WHICH I BOUGHT THIS SUV FOR. WHAT DO I DO NOW? PLEASE HELP ME. I SEEM TO BE GETTING THE RUN-AROUND. (APPARENTLY, SEARCHING N23 PROBLEMS ON "GOOGLE" WILL SHOW THERE ARE MANY OTHERS WITH THE SAME ISSUE). THANK YOU. *TR

TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO AUTOMATICALLY ADJUST FOR MAXIMUM VISIBILITY DURING NIGHT DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 51,000. UPDATED 2/26/14*CN

HAD TRANSFER CASE RECALL COMPLETED IN OCTOBER HAD NO PROBLEM BEFORE NOW CANNOT PUT TRANSFER CASE INTO NEUTRAL. HAD CAR BACK TO MY DEALER 7 DIFFERENT TIMES TWICE THEY KEPT IT FOR A FEW DAYS WHEN I GET HOME IT WILL NOT GO INTO NEUTRAL ALSO CAR WAS IN A DEALER IN LANSING MI. ONCE AND IT WAS IN A HENDERSON NV DEALER IT IS NOW DEC. 29 AND IT WILL NOT GO INTO NEUTRAL HAD IT IN NEVADA 2 TIMES. JEEP CUSTOMER SERVICE IN AUBURN MI.DON'T WANT TO HELP. *TR

TL* THE CONTACT OWNS A 2009 JEEP CHEROKEE. THE CONTACT STATED THAT AFTER HAVING THE ELECTRONIC KEY FOB REPLACED, THE VEHICLE STARTED TO SPORADICALLY STALL WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 86,000 AND THE CURRENT MILEAGE WAS 88,000.

I WAS DRIVING ON THE LONG ISLAND EXPRESSWAY AND AS I WAS TRYING TO ACCELERATE, THE GAS PEDAL STOPPED WORKING AND THE CAR SLOWED DOWN. I ATTEMPTED TO PRESS DOWN ON THE GAS PEDAL AGAIN, TO NO AVAIL. THE CAR STARTED TO DECELERATE. I HAD TO PUT MY HAZARD LIGHTS ON AND GET ON THE SHOULDER. I PUT MY FOOT UNDER THE GAS PEDAL TO SEE IF ANYTHING WAS STUCK UNDER IT, BUT THERE WERE NO FOREIGN OBJECTS. LUCKILY, I WAS NOT HIT AND I WAS IN THE RIGHT HAND LANE. THIS WAS A VERY POTENTIALLY DANGEROUS SITUATION. *TR

THE VEHICLE SHUT OFF WHILE IN MOTION AND WILL REFUSE TO START MULTIPLE TIMES OVER A PERIOD OF 1.5 MONTHS. THE VEHICLE SHUT OFF ON ME 3 TIMES WHILE I WAS IN MOTION APPX DATE 7/1/13, 5 TIMES, 7/3/13,2 TIMES 7/4/13, 2 TIMES 7/10/13, 3 TIMES 7/12/13, 7/30/13 12 TIMES IN THE MONTHS OF AUGUST AND EARLY SEPTEMBER THE VEHICLE IS SUPER UNSAFE THE DRIVER NEVER KNOWS WHEN IT WILL SHUT OFF, ANDMULTIPLE TIMES EVEN AFTER THE GANLEY JEEP DIAGNOSED THE TRUCK AND I PAID FOR EVERY TIME THE VEHICLE WENT TO THERE TO GET REPAIRED C/O THE SAME ISSUE. THE DEALER SHIP DID GIVE ME LOANER VEHICLE BUT THEY NEVER REPAIRED MY VEHICLE AND NOW THE DEALER SHIP REFUSES TO WORK ON MY VEHICLE.I DID NOTIFY DAMILER CHYRSLER, THEY GAVE ME A CLAIM NUMBER CLAIM NO. # CASE #:[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE DRIVING ON A FREEWAY THE CAR STALLED AND HAD DIFFICULTY CONTROLLING THE CAR TO THE ROAD SHOULDER. THE CAR WAS RESTARTED AFTER STOPPING FOR FEW MINUTES. THE CAR DEALERSHIP COULD NOT IDENTIFIED FAILURE CODE. THIS HAPPENED AGAIN IS AUGUST 2013 AND MOST RECENTLY ON SEPTEMBER 19, 2013. THE LAST TIME THE CAR WOULD NOT START AND IT WAS TOWED TO THE DEALERSHIP. I AM WAITING FOR THEIR DIAGNOSES. *TR

TL* THE CONTACT OWNS A 2009 JEEP GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE WOULD NOT DOWN SHIFT. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS APPLIED THE VEHICLE WOULD OVERHEAT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THERE WAS A CIRCUIT IN THE DOWN SHIFT MODE THAT WOULD HAVE TO BE REPAIRED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. *TT