NHTSA owner reports · September 18, 2026 snapshot.
Suspension complaints
22 reportsClear category filter55,000 miles · Feb 18, 2010
Suspension
WHILE SHIFTING FROM FORWARD TO REVERSE, FRONT END THUMPS LOUDLY. TOOK VEHICLE TO DEALER AND WAS TOLD THERE IS A RUBBER SPACER THAT HAS FAILED AND THAT THEY WOULD NEED TO ORDER THE PART. THE DEALER THEN INFORMED US THAT THIS PART WAS ON BACK ORDER AND THAT WE SHOULD BE CAREFUL WHILE DRIVING, SUE TO THE FACT THAT IF THIS CONNECTI…
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WHILE SHIFTING FROM FORWARD TO REVERSE, FRONT END THUMPS LOUDLY. TOOK VEHICLE TO DEALER AND WAS TOLD THERE IS A RUBBER SPACER THAT HAS FAILED AND THAT THEY WOULD NEED TO ORDER THE PART. THE DEALER THEN INFORMED US THAT THIS PART WAS ON BACK ORDER AND THAT WE SHOULD BE CAREFUL WHILE DRIVING, SUE TO THE FACT THAT IF THIS CONNECTION WHERE THE RUBBER WAS BREAKS, IT COULD CAUSE US TO CRASH. WE HAVE CHECKED WITH SEVERAL DEALERS AND LOCAL MECHANICS AND ALL STATE THE SAME AND THAT THE PART IS STILL ON BACK ORDER. *TR
NHTSA ODI #10311643
46,560 miles · Aug 28, 2009
Suspension
I WAS DRIVING MY 2005 JEEP GRAND CHEROKEE WITH 46560 MILES ON THE HIGHWAY WHEN I ENCOUNTERED HEAVY TRAFFIC. TRAFFIC SLOWED DOWN TO A CRAWL SO I TURNED RIGHT TO CHANGE LANES. AS I TURNED, THE LEFT FRONT WHEEL FELL OFF MY VEHICLE AND I COULD NOT MOVE. THE UPPER BALL JOINT HAD COMPLETELY SEPARATED FROM THE SOCKET. I HAVE CONTAC…
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I WAS DRIVING MY 2005 JEEP GRAND CHEROKEE WITH 46560 MILES ON THE HIGHWAY WHEN I ENCOUNTERED HEAVY TRAFFIC. TRAFFIC SLOWED DOWN TO A CRAWL SO I TURNED RIGHT TO CHANGE LANES. AS I TURNED, THE LEFT FRONT WHEEL FELL OFF MY VEHICLE AND I COULD NOT MOVE. THE UPPER BALL JOINT HAD COMPLETELY SEPARATED FROM THE SOCKET. I HAVE CONTACTED CHRYSLER AND AM AWAITING A RESPONSE. *TR
NHTSA ODI #10282182
Mileage unknown · Nov 23, 2008
Suspension
HAD A ROCK KRAWLER 3.5 X FACTOR LIFT KIT INSTALLED ON MY 2005 JEEP GRAND CHEROKEE. ROCK KRAWLER ACKNOWLEDGED AN INCORRECT BOLT WAS SENT OUT WITH THE KIT AND COULD CAUSE FAILURES TO THE SYSTEM. BEFORE I COULD GET IT IN TO BE LOOKED AT THE BOLT SNAPPED WHILE I WAS DRIVING ON THE ROAD CAUSING A MULTITUDE OF EVENTS. FIRST THE ACT…
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HAD A ROCK KRAWLER 3.5 X FACTOR LIFT KIT INSTALLED ON MY 2005 JEEP GRAND CHEROKEE. ROCK KRAWLER ACKNOWLEDGED AN INCORRECT BOLT WAS SENT OUT WITH THE KIT AND COULD CAUSE FAILURES TO THE SYSTEM. BEFORE I COULD GET IT IN TO BE LOOKED AT THE BOLT SNAPPED WHILE I WAS DRIVING ON THE ROAD CAUSING A MULTITUDE OF EVENTS. FIRST THE ACTUAL BOLT WAS RUINED, WHICH CAUSED THE STRUT FORK THE SLAM DOWN ONTO THE STRUT WHICH BENT AND PUNCTURED THE STRUT, ALSO THE FRONT RIGHT AXLE GOT BENT AND SHAVED DOWN BECAUSE OF THE INSTANT RUBBING AND HEAT CAUSED BY THE FRICTION WHICH MADE IT UNBALANCED. ROCK KRAWLER SENT ME CORRECT BOLTS AND NEW FORKS, THAT IS IT! THEY HAS SAID THEY WILL PAY FOR THE STRUT, BUT NOT THE AXLE OR AND LABOR COSTS THAT GO ALONG WITH FIXING THE PROBLEMS THEIR DEFECTIVE EQUIPMENT CAUSED. *TR
NHTSA ODI #10249600
Mileage unknown · Aug 12, 2008
SuspensionCrash
2005 JEEP GRAND CHEROKEE . THE VEHICLE'S FRONT DRIVER SIDE WHEEL FELL OFF WHILE THE CONSUMER WAS DRIVING. *NJ THE CONSUMER STATED WHEN THE WHEEL FELL OFF, THE VEHICLE SLID 180 FEET DOWN THE PARKWAY, IN WHICH THE VEHICLE CONTINUALLY SLAMMED INTO THE CONCRETE DIVIDER. AFTERWARDS, THE CONSUMER NOTICED THE ENTIRE WHEEL HAD DISCON…
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2005 JEEP GRAND CHEROKEE . THE VEHICLE'S FRONT DRIVER SIDE WHEEL FELL OFF WHILE THE CONSUMER WAS DRIVING. *NJ THE CONSUMER STATED WHEN THE WHEEL FELL OFF, THE VEHICLE SLID 180 FEET DOWN THE PARKWAY, IN WHICH THE VEHICLE CONTINUALLY SLAMMED INTO THE CONCRETE DIVIDER. AFTERWARDS, THE CONSUMER NOTICED THE ENTIRE WHEEL HAD DISCONNECTED FROM THE VEHICLE. THE DEALER INFORMED THE CONSUMER THAT THERE WAS NO GREASE IN THE BALL JOINT, WHICH CAUSED THE BALL PART OF THE JOINT TO GRIND DOWN LIKE SANDPAPER, METAL ON METAL, IN WHICH THE BALL SLIPPED OUT OF THE SOCKET. *JB
NHTSA ODI #10238229
36,000 miles · Jun 18, 2008
SteeringSuspension
THE RACK AND PINION ON MY 2005 JEEP GRAND CHEROKEE IS COMPLETELY WORN OUT AND MAKES CONSIDERABLE AMOUNTS OF NOISE WHEN DECREASING IN SPEED. CAR HAS 47,000 MILES AND BEFORE MY WARRANTY WAS UP AT 36,000 I TOOK THE VEHICLE IN FOR REAR END INSPECTION AND THEY FOUND "NO PROBLEMS." THIS IS FRAUD, AND NOW I HAVE TO PAY $1350 TO HAVE …
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THE RACK AND PINION ON MY 2005 JEEP GRAND CHEROKEE IS COMPLETELY WORN OUT AND MAKES CONSIDERABLE AMOUNTS OF NOISE WHEN DECREASING IN SPEED. CAR HAS 47,000 MILES AND BEFORE MY WARRANTY WAS UP AT 36,000 I TOOK THE VEHICLE IN FOR REAR END INSPECTION AND THEY FOUND "NO PROBLEMS." THIS IS FRAUD, AND NOW I HAVE TO PAY $1350 TO HAVE THE RACK AND PINION REPLACED. *TR
NHTSA ODI #10231429
56,292 miles · Apr 30, 2008
Suspension
NO EVENTS LEAD TO FAILURE THAT CAN BE RECALLED. THE UPPER DRIVER'S SIDE BALL JOINT SEPARATED FROM THE KNUCKLE, CAUSING COMPLETE LOSS OF CONTROL, FORTUNATELY, THE CAR WAS TRAVELING AT ONLY 15 MPH. THIS WAS WITNESSED BY AN OAKLAND COUNTY (MICHIGAN-HOME OF CHRYSLER HEADQUARTERS) SHERIFF. UPON MY INVESTIGATION, I FOUND REFERENCE…
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NO EVENTS LEAD TO FAILURE THAT CAN BE RECALLED. THE UPPER DRIVER'S SIDE BALL JOINT SEPARATED FROM THE KNUCKLE, CAUSING COMPLETE LOSS OF CONTROL, FORTUNATELY, THE CAR WAS TRAVELING AT ONLY 15 MPH. THIS WAS WITNESSED BY AN OAKLAND COUNTY (MICHIGAN-HOME OF CHRYSLER HEADQUARTERS) SHERIFF. UPON MY INVESTIGATION, I FOUND REFERENCE TO AT LEAST 4 CHRYSLER SUV PRODUCTS WITH AN UNCOMMONLY HIGH RATE OF FAILURE OF THE BALL JOINTS. *TR
NHTSA ODI #10226338
16,000 miles · Apr 22, 2008
Suspension
OUR 2005 JEEP CHEROKEE HAS 16,000 MILES ON IT. I WAS STOPPED AT A STOP LIGHT. I MADE A RIGHT TURN AND IN THE MIDDLE OF MY TURN, THE LEFT FRONT WHEEL FELL OFF. I LOST MY BREAKS BUT BECAUSE I WAS GOING SO SLOW I SOON CAME TO A STOP. I CALLED LONE STAR JEEP CHRYSLER AND HAD IT TOWED TO THEM. A CHRYSLER ENGINEER CAME TO INSPECT THE …
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OUR 2005 JEEP CHEROKEE HAS 16,000 MILES ON IT. I WAS STOPPED AT A STOP LIGHT. I MADE A RIGHT TURN AND IN THE MIDDLE OF MY TURN, THE LEFT FRONT WHEEL FELL OFF. I LOST MY BREAKS BUT BECAUSE I WAS GOING SO SLOW I SOON CAME TO A STOP. I CALLED LONE STAR JEEP CHRYSLER AND HAD IT TOWED TO THEM. A CHRYSLER ENGINEER CAME TO INSPECT THE VEHICLE AND DETERMINED I HAD A COLLISION. IN ESSENCE THEY SAID I WAS LYING. NO AIRBAGS WERE DEPLOYED AND I STATED THE INCIDENT EXACTLY AS IT HAPPENED. THE VEHICLE IS STILL BEING REPAIRED AND IT WILL BE AT OUR COST. THE DALLAS MORNING NEWS HAS REPORTED TODAY THAT THERE HAS BEEN A HISTORY OF THE UPPER BALL JOINTS SEPARATING IN JEEPS YET CHRYSLER REFUSES TO TAKE RESPONSIBILITY. *TR
NHTSA ODI #10225373
32,128 miles · Feb 20, 2007
SuspensionCrash
WHEN DRIVING IN MY NEIGHBORHOOD WHICH IS A 25 MPH ZONE I APPLIED BRAKES LIGHTLY AFTER JUST COMING OUT OF A TURN. AT THIS TIME I FELT A LARGE POP AND I HAD LOST COMPLETE CONTROL OF MY STEERING. I IMMEDIATELY STRUCK A PARKED CAR THAT WAS SITTING IN THE ROAD. A COUPLE HOURS AFTER MY TRUCK WAS TOWED TO A LOCAL CHRYSLER DEALERSHIP WH…
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WHEN DRIVING IN MY NEIGHBORHOOD WHICH IS A 25 MPH ZONE I APPLIED BRAKES LIGHTLY AFTER JUST COMING OUT OF A TURN. AT THIS TIME I FELT A LARGE POP AND I HAD LOST COMPLETE CONTROL OF MY STEERING. I IMMEDIATELY STRUCK A PARKED CAR THAT WAS SITTING IN THE ROAD. A COUPLE HOURS AFTER MY TRUCK WAS TOWED TO A LOCAL CHRYSLER DEALERSHIP WHERE A CLAIM WAS PROCESSED AND SENT IN. TWO WEEKS FOLLOWING AN ADJUSTER CAME AND LOOKED AT IT IMMEDIATELY DENYING MY CLAIM. I GOT A LETTER IN THE MAIL SAYING IT WAS NOT A FAULTY PART AND IT WAS NOT CHRYSLERS RESPONSIBILITY. THE MANAGER AT THIS CHRYSLER DEALER STATED THAT HE ALMOST GOT ARGUING WITH THE ADJUSTER BECAUSE HE CLAIMED MY ARM WAS TWISTED BUT THERE WAS NOT A SINGLE TWIST IN IT. I CONTACTED SEVERAL PEOPLE AND THEY ALL HAVE LOOKED AT IT GIVING ME LETTERS OF OPINION THAT THIS IS DUE TO A FAULTY PART. THE CONTROL ARMS ON THESE PARTICULAR MODELS ARE MADE OUT OF POT METAL WHICH IS GROUNDED UP RECYCLED METAL MELTED TOGETHER. CHRYSLER MANUFACTURER PAINTED THEM BLACK TO GIVE IT A CAST IRON LOOK. THE NEXT STEP WAS MY INSURANCE COMPANY, I CONTACTED THEM, AN ADJUSTER CAME OUT. MY INSURANCE PAID FOR MY BODY DAMAGE TO BE FIXED BUT WOULD NOT PAY FOR THE MECHANICAL PARTS OR THE OTHER LADY'S CAR BECAUSE THEY SAID IT IS WITHOUT A DOUBT CHRYSLERS RESPONSIBILITY. IF ANYONE HAS HAD ANYTHING LIKE THIS HAPPEN PLEASE CONTACT ME. I NEED HELP WITH THIS. *NM
NHTSA ODI #10183030
16,000 miles · Apr 21, 2006
SuspensionVisibilityCrash
DT*: THE CONTACT STATED AFTER TWO MONTHS OF PURCHASE THE WINDSHIELD WIPERS SUDDENLY STOPPED WORKING. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER WHO REPAIRED THE WIPER MOTOR. LATER, THE VEHICLE BEGAN TO SWAY WHILE DRIVING 30-60 MPH. ONE DAY, WHILE THE VEHICLE WAS SWAYING, IT LEFT THE ROADWAY AND STRUCK THE GUARD RAIL. THE I…
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DT*: THE CONTACT STATED AFTER TWO MONTHS OF PURCHASE THE WINDSHIELD WIPERS SUDDENLY STOPPED WORKING. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER WHO REPAIRED THE WIPER MOTOR. LATER, THE VEHICLE BEGAN TO SWAY WHILE DRIVING 30-60 MPH. ONE DAY, WHILE THE VEHICLE WAS SWAYING, IT LEFT THE ROADWAY AND STRUCK THE GUARD RAIL. THE INCIDENT WAS NOT REPORTED TO THE POLICE AND NO ONE WAS INJURED. THE DEALER INSPECTED THE VEHICLE AND DETERMINED, THE ACCIDENT DAMAGED AN AXEL PART AND IT NEEDED TO BE REPLACED. THE PART WAS NOT REPLACED AND THE VEHICLE CONTINUES TO SWAY, VIBRATE AND PULL TO THE RIGHT. UPDATED 5/10/2006 - *NM
NHTSA ODI #10155841
2,000 miles · Sep 23, 2005
Service Brakes, HydraulicSuspension
DT: ON SEPTEMBER 10, 2005 WHILE DRIVING ON THE ROAD AND THE VEHICLE SHOOK. ORIGINALLY THOUGHT IT WAS A FLAT TIRE, BUT THERE WAS NOT A FLAT TIRE. VEHICLE IS AT DEALERSHIP, THERE ARE NO CODES SHOWING UP, HAVE TO WAIT FOR THE PROBLEM TO HAPPEN AGAIN, IT SHAKES AS IF AS GOING DOWN ROAD AT 55 MPH WITH A FLAT TIRE. THE STEERING WHE…
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DT: ON SEPTEMBER 10, 2005 WHILE DRIVING ON THE ROAD AND THE VEHICLE SHOOK. ORIGINALLY THOUGHT IT WAS A FLAT TIRE, BUT THERE WAS NOT A FLAT TIRE. VEHICLE IS AT DEALERSHIP, THERE ARE NO CODES SHOWING UP, HAVE TO WAIT FOR THE PROBLEM TO HAPPEN AGAIN, IT SHAKES AS IF AS GOING DOWN ROAD AT 55 MPH WITH A FLAT TIRE. THE STEERING WHEEL WAS SHAKING AND THE VEHICLE SEEMED SLUGGISH LIKE IT DID WANT TO GO. WHEN SLOWING DOWN THE VEHICLE THE VIBRATION WOULD SLOW DOWN. THEN, ON SEPTEMBER 22, 2005 WENT TO APPLY THE BRAKES AND THE LIGHT CAME ON IN THE DASHBOARD . AFTER ANOTHER FIVE OR SIX MILES THE BRAKE PEDAL STARTED VIBRATING, BUT LIKE A SMALLER VIBRATION COMPARED TO THE VIBRATING. THE DEALERSHIP IS LOOKING AT THE BRAKES NOW ALSO. *AK
NHTSA ODI #10137408
Official recalls
3Jul 21, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, drivers should adjust their seat to allow clearance between the driver's knee and the ignition key, and remove all items from their key ring, leaving only the vehicle key. Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2007 Jeep Grand Cherokee vehicles manufactured February 11, 2004, to July 5, 2007, and 2006-2007 Jeep Commander vehicles manufactured January 31, 2005, to July 5, 2007. In the affected vehicles, the driver may accidentally hit the ignition key with their knee, unintentionally knocking the key out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch, free of charge. Chrysler sent interim notifications to owners in September 2014. The recall began on October 9, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P41.
May 7, 2013
Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2010 Jeep Grand Cherokee vehicles manufactured February 11, 2004, through March 9, 2010; and 2006-2010 Jeep Commander vehicles manufactured January 31, 2005, through March 10, 2010. A transfer case electrical failure may result in an unintentional shifting of the transfer case into the neutral position.
Consequence & remedy
Consequence: If the vehicle shifts into neutral, it may roll away increasing the risk of a crash or personal injury.
Remedy: Chrysler will notify owners, and dealers will reflash the final drive controller which governs the transfer case, with new software, free of charge. The recall began on August 15, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N23.
Additional source detail variants (2)
Electrical System
Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2010 Jeep Grand Cherokee vehicles manufactured February 11, 2004, through March 9, 2010; and 2006-2010 Jeep Commander vehicles manufactured January 31, 2005, through March 10, 2010. A transfer case electrical failure may result in an unintentional shifting of the transfer case into the neutral position.
Consequence: If the vehicle shifts into neutral, it may roll away increasing the risk of a crash or personal injury.
Remedy: Chrysler will notify owners, and dealers will reflash the final drive controller which governs the transfer case, with new software, free of charge. The recall began on August 15, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N23.
Power Train:transfer Case (4-WHEEL Drive)
Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2010 Jeep Grand Cherokee vehicles manufactured February 11, 2004, through March 9, 2010; and 2006-2010 Jeep Commander vehicles manufactured January 31, 2005, through March 10, 2010. A transfer case electrical failure may result in an unintentional shifting of the transfer case into the neutral position.
Consequence: If the vehicle shifts into neutral, it may roll away increasing the risk of a crash or personal injury.
Remedy: Chrysler will notify owners, and dealers will reflash the final drive controller which governs the transfer case, with new software, free of charge. The recall began on August 15, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N23.
Sep 14, 2005
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L ENGINES AND NAG1 AUTOMATIC TRANSMISSIONS, THE AIR CONDITIONER EVAPORATOR CONDENSATE WATER MAY ENTER THE TRANSMISSION AT THE FILL TUBE GROMMET SEAL. THIS CAN RESULT IN SHUDDER DURING TORQUE CONVERTER CLUTCH ENGAGEMENT.
Consequence & remedy
Consequence: IT CAN LEAD TO INCREASED TRANSMISSION OPERATING TEMPERATURES, BOILING OF THE WATER, AND A SUBSEQUENT PURGING OF TRANSMISSION FLUID INTO THE ENGINE COMPARTMENT POTENTIALLY RESULTING IN AN UNDERHOOD FIRE.
Remedy: DEALERS WILL INSPECT THE TRANSMISSION FOR LEAKAGE AT THE FILL TUBE GROMMET SEAL. IF NO LEAK IS DETECTED, A NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR SHIELD WILL BE INSTALLED, AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. IF THE PRESENCE OF A LEAK IS DETECTED, THE VEHICLE WILL BE EVALUATED FOR SHUDDER DURING TORQUE CONVERTER ENGAGEMENT. IF NO SHUDDER IS DETECTED, THE TRANSMISSION WILL BE TRIPLE FLUSHED, AND NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR WILL BE INSTALLED AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. IF SHUDDER IS DETECTED, THE TORQUE CONVERTER WILL BE REPLACED, A NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR WILL BE INSTALLED, AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. THE RECALL BEGAN ON OCTOBER 31, 2005. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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