2023 Jeep Grand Cherokee L

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while driving at an undisclosed speed, the infotainment display was frequently powering off and on and failed to display pertinent vehicle safety information; however, the vehicle returned to normal functionality, and the contact continued driving to the destination. Upon the return trip to the residence and loading groceries into the rear of the vehicle, the liftgate started to close independently. The contact made several attempts to trigger the liftgate proximity sensor and pinch protection system to prevent the liftgate from closing; however, the vehicle failed to detect the presence of a person, and the liftgate continued to close. In response, the contact jumped into the rear of the vehicle to escape possible injury from the liftgate closing prematurely. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 59,000.

My 2023 Jeep Grand Cherokee L and intermittent starting issue. The vehicle would not recognize the key at times. After a while I was unable to start the vehicle without having the fob touching. Last week the vehicle you start and the shutoff when I tried to drive away. I resorted to using the auto start and manipulate the vehicle start that way. A vehicle randomly shutting off when attempting to drive put myself and others at risk. I took the vehicle to the dealership and it was diagnosed that my Radio Frequency Hub module would need to be replaced. The part was replaced and programed resulting in the issue being revolved however the dealership failed connect both keys to the new RFH unit. After some reached I saw that the 2022 Jeeps had a recall for the same component: Customer Satisfaction Notification Z23 Radio Frequency Hub Module. unable to upload invoice at this time but can provide via email upon request

The contact owned a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 23V413000 (SUSPENSION) and 24V132000 (SUSPENSION, STEERING). The contact's wife stated that while driving 35 MPH, the vehicle wobbled, and an abnormal sound was coming from underneath the vehicle. The contact's wife was able to pull to the side of the road. It is unknown if any warning lights were illuminated. After a visual inspection, the contact's wife became aware that the control arm had detached, and the coil spring was on the ground. The vehicle was towed to the residence. The vehicle was then towed to the dealer, where it was confirmed that the control arm and coil spring had detached from the vehicle. However, the dealer refused to perform the recall repairs, stating that since the contact's wife had struck an unknown object on the road, the recalls were voided. The contact stated that his wife had not struck an object while driving. The vehicle was taken to Jim Glover Dodge Chrysler, who refused to perform the recall repairs, that the vehicle had collided with an unknown object on the road and voided the recall repairs. The insurance company was notified and towed the vehicle to an auto body shop. The vehicle remained at the body shop unrepaired. The manufacturer was not notified of the failure. The failure mileage was 72,000.

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while parking the vehicle after driving approximately 5 - 10 minutes at approximately 45 MPH, the rear coil spring on the passenger’s side of the vehicle detached, causing the vehicle to lower. The vehicle was towed to the dealer, who diagnosed that the rear coil spring had failed and needed to be replaced. The dealer also determined that the rear coil spring on the driver's side was detaching and needed to be replaced. The contact found information on NHTSA Campaign Number: 23V413000 (Suspension), which mentioned the same failure experience; however, the dealer confirmed that the VIN was not included in the recall. The vehicle was being repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 58,000.

While making a left turn into a busy intersection with a green arrow signal, my car applied emergency braking, slamming all of us in the car forward, locked up tires, in the middle of the intersection, with a car right behind me! I have no idea how we were not rear ended! There was absolutely no reason for the braking and it was very scary, sending my daughter into tears. We were able to continue driving after a few seconds sitting in the intersection in shock. My head immediately hurt and wasn’t sure really what happened but the slam was intense like a collision. This is very scary, and dangerous! If this had happened on a hwy or at a faster speed could have caused a serious accident, which I am now reading has happened to other Jeep owners.

I own a 2023 Jeep Grand Cherokee. On August 18, 2025, the rear suspension coil detached and fell off in my driveway. I had the vehicle repaired at an authorized Jeep dealership. However, on **August 31, 2025 — just 13 days later — the exact same coil spring detached again, this time while I was driving at freeway speeds.This is a severe safety hazard that could have caused a catastrophic accident. The defect is identical to NHTSA Recall No. 23V413000 (Chrysler Recall 64A), which addresses rear coil springs detaching while driving. Despite my vehicle being the same year, make, and model as those included in the recall, my VIN is not currently covered. Given that the defect has now occurred twice on my vehicle, including immediately after a dealer repair, I strongly believe this safety recall should be expanded to include additional VINs, including mine.

2023 Jeep Grand Cherokee L - My front sunroof panel exploded out of nowhere while driving. My family was in the car as we were taking my son back to college. Thankfully the interior shade was closed and glass did not rain down on us while in motion. There was no warning, travel was smooth and no object hit the roof. I have read that there have been several other cases reported on this. VERY DANGEROUS

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while in reverse(R), there was an abnormal metal scratching sound coming from the rear of the vehicle. The contact exited the vehicle and inspected the vehicle and noticed that the passenger’s side rear coil spring had detached. The vehicle was parked in the driveway. No warning lights were illuminated. The vehicle was towed to the dealer, and was confirmed with a detached rear coil spring was confirmed. The vehicle remained at the dealer pending the repair. The contact was informed that the isolator springs for the upper and lower and cradle bolt, and shock absorber nut were ordered. The contact stated that in August 2023, the vehicle was repaired under NHTSA Campaign Number: 23V413000 (Suspension). The manufacturer was made aware of the failure and confirmed that the vehicle had been repaired in 2023. The failure mileage was approximately 60,000.

On July 16, 2025, at approximately 6:10 PM, I was driving home on the highway at around 65 mph when I attempted to brake. The brake pedal went completely to the floor, and no braking occurred. At the same time, the following warning lights and messages suddenly appeared on the dashboard: - “Service Park Brake” - “Service ABS” - “Service Electronic Stability Control” - “Auto Hold Unavailable” - “4WD System Temporarily Unavailable” I was able to maneuver the vehicle into the emergency lane without colliding with other vehicles or causing a high-speed rear-end accident. The vehicle came to a gradual stop but would not restart afterward. This failure occurred without any prior warning and posed a serious risk to my safety and the safety of others on the road. I do not know how an accident was avoided, as the failure was sudden and could have resulted in a tragedy. The vehicle is a 2-year-old Jeep, with approximately 36,000 miles, and has been regularly serviced by Jeep, most recently about one month prior to the incident. After the incident, I had the vehicle inspected by a Jeep dealership, which confirmed the failure and identified a defective brake control module as the root cause. The component is available for inspection upon request.