2023 Jeep Grand Cherokee L

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while activating the defogger, the defogger operated for a short while before deactivating and shutting off. The failure occurred intermittently. The contact received an email associated with NHTSA Campaign Number: 25V430000 (VISIBILITY); which was like the failure listed in the recall. The dealer was contacted, and it was confirmed that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was informed, and a case was opened. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 67,000.

The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the contact noticed an abnormal loud sound. The contact stated that the rear coil spring detached and fell off. In addition, the contact stated that the failure occurred while the contact was entering the contact's residential driveway. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure but provided no assistance. The contact was informed that the recall, NHTSA Campaign Number: 26V051000 (Suspension) was completed on the VIN, September 2023. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 66,000.

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated while driving 75 MPH occupied with his family in the vehicle, The contact could hear a banging noise coming from the sunroof. The contact mention he pulled over exited the vehicle and he discovered it was shattered. The contact mention she called her insurance company. A dealer was contacted. The vehicle was taken to the dealer where they offered no assistance. The vehicle was not repaired however the dealer is in process of ordering the part to repair the vehicle. The manufacturer was notified of the failure, and they transferred the contact to the dealership. The approximate failure mileage was 71,000.

There have been many components and issues that were and were attempted to be repaired. The vehicle is available for any inspection needed. I am afraid to drive the vehicle. My safety, my family’s safety and everyone around us front behind it doesn’t matter everyone is at risk. The vehicle for no reason at all just stopped. A very intense and.violent stop then the automatic braking and pedestrian warnings alerts came off. The vehicle did NOT come to a slow stop it felt like we hit into a brick wall. The dealership is never able to recreate or fix anything. Doubt they even try. They don’t put much effort into trying to recreate the issue.

The right rear coil spring on my 2023 Jeep Grand Cherokee dislodged and ejected from its mounted position while the vehicle was parked. The spring did not break; it came out intact. This vehicle previously had Recall 64A performed to address a rear coil spring-related safety issue. The recall had already been completed prior to this incident and marked as “complete” The failure occurred after the recall remedy, indicating a potential improper repair or incomplete resolution of the defect. The fact that the spring ejected while the vehicle was stationary raises serious concerns about improper installation or inadequate retention of the component. This presents a significant safety hazard, as the same failure could occur while driving and lead to loss of control. The incident also caused (or may have caused) damage to surrounding suspension components, which are currently being inspected. This complaint is being submitted as a recall remedy failure involving a safety-critical component. Additional details: Vehicle was parked at the time of failure No prior warning before the incident Spring dislodged intact (no fracture) I request that this issue be investigated as a failed recall repair.

Vehicle has experienced repeated electrical system failures affecting engine operation, safety systems, and interior electronics from April 2025 through April 2026. Details: April 2025 (under warranty): Vehicle lost power and died. Dealership replaced batteries. December 2025: While driving, multiple warning lights (check engine, blind spot, lane departure, forward collision, accident avoidance) flashed repeatedly. Battery died and was replaced by AAA. Vehicle taken to dealership due to safety concerns; dealership found no issues. March 2026: Same warnings occurred again while driving. Vehicle lost all power while stopped at a red light. Hazard lights did not work. Gear selector knob rotated freely and could not be put in park. After opening the hood, vehicle restarted but windows, powered seats, and infotainment stopped working. Dealership replaced fuse array. April 2026 (~3 weeks later): Vehicle would not start. After accessing battery under passenger seat, vehicle turned on with alarm and lights flashing. Same warning lights reappeared while driving. Interior electronics (windows, seats, infotainment) remained non-functional. Safety Risk: Complete loss of power in traffic, inability to use hazard lights, failure of driver-assistance safety systems, and inability to shift into park create significant risk of crash or injury. Inspection/Repair: Vehicle inspected multiple times by dealership and AAA. Batteries and fuse array replaced. Issue persists and root cause is UNKNOWN. Warning Signs: Repeated warning lights prior to failures, including check engine and multiple safety system alerts.

On [XXX], while driving my 2023 Jeep Grand Cherokee L on the [XXX] , at approximately 65 mph, a ring (like a washer) detached from the brake pedal. This caused the vehicle to suddenly lose braking capability. Right after I attempted to brake the vehicle on the highway, the ABS light, brake assistance light, braking distance automatic light, and traction control lights all illuminated on the dashboard, and the vehicle required immediate assistance. The brake pedal did not respond normally to pressure. I had to downshift rapidly to slow down and exit the freeway safely. Once in a safer area, I was finally able to stop the vehicle by applying a lot of pressure to the pedal. This dangerous failure put myself and other drivers at serious risk of an accident. Due to the severity of the issue, I immediately called a tow truck and had the vehicle taken to the authorized Jeep dealership in Tustin for repairs. I had previously experienced another major repair (rear axle joint binding) that took approximately 64 days when the vehicle had around 30,000 miles. The current incident occurred at approximately 52,000 miles. I reported this safety issue to Jeep Customer Service and received Reference Number [XXX]. This is a serious safety defect involving the brake system that could have caused a crash on the highway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact’s wife owns a 2023 Jeep Grand Cherokee L. The contact stated that while driving at an undisclosed speed, an air bag message was displayed. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 36,000.

Traveling at about 10-15 mph through a parking lot looking for a place to park. When 3 pedestrians crossed in front of my Jeep causing the Jeep to violently and abruptly stop. This violent and unexpected stop caused me to be thrown forward and then back which immediately caused a bruise and swelling in my chest and the left side of my neck and shoulder immediately hurting which got and continues to get progressively worse. The Jeep stopped instantly prohibiting me to react to the stop. The Jeep just stopped it didn’t slow down to stop it just stopped. It truly was a violent stop.

I rented this car from Fox Rental Cars at Seatac Airpot between 2/18/26 and returned 2/23/26. While in the AUTO setting for headlights, the high beams suddenly shut off and quick working. Then the tail lights quit working. I did not know the tail lights were inoperable until I was pulled over. When I shut off the vehicle and turned it back on, the tail lights came back on and I was released without a ticket. Then I got pulled over again on the 21st about a mile from my family home. The tail lights did not turn back on at all but the officer allowed my brother in law to come follow the vehicle home since I was so close. I ended up only driving the car during daytime hours. When I called the customer service line, I could not understand a word the person was saying so I gave up and decided to just drive during daylight hours for safety. When I reached out to Fox management, I was told there were no issues with inoperable tail lights or high beams even though when I checked the vehicle back in, the attendant noted on an incident ticket that the tailights were not working. He did not note the high beams not working on the ticket but they were still inoperable at the time of drop off. If this rental car company rents this vehicle to anyone else, someone could be killed. I asked them for a refund and they denied it based on them saying there was no issues. I not only reported this for a refund but SAFETY reasons so the next driver of the car doesn't get hurt. They clearly never inspected the issue any further if they say the tailights and high beams work. They did not work. I have included my rental invoice, incident ticket provided by FOX rental return attendant, vehicle information sheet, and email from management at Fox stating there were no issues because she didn't want to give me a refund.