2023 Jeep Grand Cherokee L

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while driving 20 MPH, the headlight high beams failed to automatically activate as designed. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the automatic high/low beam activation system was inoperable. However, the vehicle was not repaired because the dealer was unable to repair the vehicle. The contact referenced NHTSA Campaign Number: 24V130000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM). The manufacturer was notified of the failure. The failure mileage was 40,000.

The starter/starter solenoid and related engine oil sealing have failed three times. Most recently on 6/18/2026, and previously in 2024 and 2025, the vehicle would not start: the dashboard illuminated but the engine would not crank. The engine then began smoking and a burning electrical smell entered the cabin. My wife and young child were in the vehicle. The vehicle was rendered completely inoperable and had to be towed each time. Safety risk: an engine that smokes and emits a burning electrical odor upon attempted starting presents a fire hazard to occupants. On the most recent occurrence the failure happened at a fuel station with my family present, over 1,000 miles from home, stranding us for seven days. Dealer confirmation: yes. On the two prior occasions a franchise dealer diagnosed a defective starter solenoid and replaced the starter. Both repairs failed and the identical failure recurred. On the most recent occurrence, a different franchise dealer found that a plug sealing an unused opening on the engine block was missing, allowing engine oil to spray onto and saturate the starter, destroying it. The starter and the plug were replaced. All failures were documented on dealer repair orders, which are available on request. Inspection: the vehicle has been inspected and repaired by franchise dealers on all three occasions. No police or insurance inspection. The manufacturer has been notified through its customer care department, which has open case records on this vehicle. Warning indicators: none. There were no warning lamps, messages, or symptoms prior to any of the three failures. The vehicle simply would not crank, followed by smoke and a burning electrical smell. This vehicle has spent approximately 60 days out of service since purchase and has had persistent electrical problems documented since 2023. Despite repeated dealer repairs the same failure mode continues to recur. I am reporting this as an unaddressed safety defect.

While driving, the vehicle displayed a "Service Shifter" warning with no prior warning lamps or symptoms. The transmission then dropped out of Drive into Neutral on its own while the vehicle was moving, causing it to roll before the vehicle automatically shifted itself into Park and applied the parking brake. The vehicle could be shifted back into Drive but repeatedly slipped out of gear into Neutral again within about a minute each time. After parking, the gear indicator display (P/R/N/D) stopped illuminating entirely and has not returned. The vehicle is now unresponsive to the rotary shifter and is stuck in Park with no way to shift into any gear. This failure matches the description of open recall 30D (shifter module software defect causing loss of transmission gear position display), though my vehicle was not part of the currently identified population when checked against the VIN lookup. The vehicle is currently undriveable and has not yet been inspected by a dealer or independent shop.

My 2023 Jeep Grand Cherokee L Limited has had an issue since I purchased it in March 2024 that has a loud booming sound that comes out of the speakers when you turn it on. It exceeds 70 dBA when it happens and causes me ear pain. My dealer has reported it numerous times and it is known to Jeep but they still have not come up with a fix. You can see this issue documented in a reddit post: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

There have been many components and issues that were and were attempted to be repaired. The vehicle is available for any inspection needed. I am afraid to drive the vehicle. My safety, my family’s safety and everyone around us front behind it doesn’t matter everyone is at risk. The vehicle for no reason at all just stopped. A very intense and.violent stop then the automatic braking and pedestrian warnings alerts came off. The vehicle did NOT come to a slow stop it felt like we hit into a brick wall. The dealership is never able to recreate or fix anything. Doubt they even try. They don’t put much effort into trying to recreate the issue.

Vehicle has experienced repeated electrical system failures affecting engine operation, safety systems, and interior electronics from April 2025 through April 2026. Details: April 2025 (under warranty): Vehicle lost power and died. Dealership replaced batteries. December 2025: While driving, multiple warning lights (check engine, blind spot, lane departure, forward collision, accident avoidance) flashed repeatedly. Battery died and was replaced by AAA. Vehicle taken to dealership due to safety concerns; dealership found no issues. March 2026: Same warnings occurred again while driving. Vehicle lost all power while stopped at a red light. Hazard lights did not work. Gear selector knob rotated freely and could not be put in park. After opening the hood, vehicle restarted but windows, powered seats, and infotainment stopped working. Dealership replaced fuse array. April 2026 (~3 weeks later): Vehicle would not start. After accessing battery under passenger seat, vehicle turned on with alarm and lights flashing. Same warning lights reappeared while driving. Interior electronics (windows, seats, infotainment) remained non-functional. Safety Risk: Complete loss of power in traffic, inability to use hazard lights, failure of driver-assistance safety systems, and inability to shift into park create significant risk of crash or injury. Inspection/Repair: Vehicle inspected multiple times by dealership and AAA. Batteries and fuse array replaced. Issue persists and root cause is UNKNOWN. Warning Signs: Repeated warning lights prior to failures, including check engine and multiple safety system alerts.

I rented this car from Fox Rental Cars at Seatac Airpot between 2/18/26 and returned 2/23/26. While in the AUTO setting for headlights, the high beams suddenly shut off and quick working. Then the tail lights quit working. I did not know the tail lights were inoperable until I was pulled over. When I shut off the vehicle and turned it back on, the tail lights came back on and I was released without a ticket. Then I got pulled over again on the 21st about a mile from my family home. The tail lights did not turn back on at all but the officer allowed my brother in law to come follow the vehicle home since I was so close. I ended up only driving the car during daytime hours. When I called the customer service line, I could not understand a word the person was saying so I gave up and decided to just drive during daylight hours for safety. When I reached out to Fox management, I was told there were no issues with inoperable tail lights or high beams even though when I checked the vehicle back in, the attendant noted on an incident ticket that the tailights were not working. He did not note the high beams not working on the ticket but they were still inoperable at the time of drop off. If this rental car company rents this vehicle to anyone else, someone could be killed. I asked them for a refund and they denied it based on them saying there was no issues. I not only reported this for a refund but SAFETY reasons so the next driver of the car doesn't get hurt. They clearly never inspected the issue any further if they say the tailights and high beams work. They did not work. I have included my rental invoice, incident ticket provided by FOX rental return attendant, vehicle information sheet, and email from management at Fox stating there were no issues because she didn't want to give me a refund.

From the beginning of ownership, this vehicle has experienced repeated infotainment and system failures that directly impact driver safety, including: The infotainment screen pixelating, freezing, and restarting while the vehicle is in motion A documented incident where the system emitted a loud noise for over 30 seconds before restarting Screen restarts while backing up, preventing the rearview camera from displaying System restarts during active phone calls and GPS navigation The issue occurring regardless of device type, after testing multiple Android and Apple phones Most critically, during a recent incident while driving, the screen restarted and the transmission unexpectedly shifted into manual mode These failures are consistent, repeatable, and documented through photos and video evidence, which I have provided to the dealership. Despite this, I have repeatedly been told that “no issues were found,” even though the problems persist and continue to worsen. A vehicle system restarting while driving—especially when it disables safety features like the rear camera or affects drivetrain behavior—constitutes a serious safety hazard. I no longer feel safe operating this vehicle, and my confidence in its reliability has been completely undermined.

The vehicle is currently inoperable and has been in the shop over 60 days. Intermittent power loss resulting in losing some safety components while driving such as power steering, adaptive breaking etc On 7 different occasions it has left my family stranded and even once completely locked out with all car seats and identification inside. We were unable to open the vehicle and it had to be towed. Thankfully all children were out of their car seats and outside of the vehicle. Purchase date : Feb 2025 13,000 miles 7 instances and has been to a dealership each time and they cannot figure it out. I am without a vehicle Videos and service papers are available but unable to upload the videos here. We have a case manager with Stellantis but getting nowhere. Urging others to file complaint as there are many online Vehicle is at Hoover Chrysler Dodge Jeep in Moncks Corner , South Carolina where is has been each time there was an issue. 854-300-3800