NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
329 reports54,000 miles · Aug 27, 2020
Electrical SystemEngineService Brakes
THE VEHICLE WONT START OCCASIONALLY. YOU CAN PRESS THE IGNITION, AND IT SAYS ITS ON, BUT THE ENGINE DOESNT TURN OVER. I HAVE NOTICED IT HAPPENS MORE OFTEN IF YOU 3NGAGE THE PARKING BRAKE WHILE YOUR FOOT IS ON THE BRAKE PEDDLE. TO "CORRECT" YOU HAVE TO TAKE YOUR FOOT OFF THE BRAKE, PRESS THE IGNITION BUTTON AGAIN UNTIL IT SHUT…
Read full complaint
THE VEHICLE WONT START OCCASIONALLY. YOU CAN PRESS THE IGNITION, AND IT SAYS ITS ON, BUT THE ENGINE DOESNT TURN OVER. I HAVE NOTICED IT HAPPENS MORE OFTEN IF YOU 3NGAGE THE PARKING BRAKE WHILE YOUR FOOT IS ON THE BRAKE PEDDLE. TO "CORRECT" YOU HAVE TO TAKE YOUR FOOT OFF THE BRAKE, PRESS THE IGNITION BUTTON AGAIN UNTIL IT SHUTS OFF, AND THEN REAPPLY YOUR FOOT ON THE BRAKE DEPRESSING IT AS FAR AS YOU CAN PRESS IT AND THEN PRESS THE IGNITION BUTTON AGAIN. THERE IS A MOMENT OF HESITATION AND THEN IT STARTS UP. ADDITIONALLY THE CAR HAS SHUT OFF ON ME AT AN INTERSECTION WITH THE AUTO START FEATURE ON, AND WOULDNT RESTART WHEN I TOOK MY FOOT OFF THE BRAKE LIKE IT WAS SUPPOSED TO. I HAD TO FOLLOW THE SAME PROCEDURE DESCRIBE ABOVE TO "CORRECT" THE PROBLEM. BECAUSE OF THIS, I NO LONGER RUN THE CAR WITH THE AUTO START FEATURE BECAUSE ITS UNRELIABLE. ITS ALWAYS BEEN A BIT OF A ROUGH START WHENEVER I HAVE LEFT IT ON, CAUSING ME TO WONDER IF ITS ACTUALLY GOING TO START.
NHTSA ODI #11351488
21,000 miles · Jul 18, 2020
Engine
VEHICLE PURCHASED NEW, STILL UNDER WARRANTY SUDDENLY QUITS RUNNING WHILE IN TRAFFIC TRAVELING AT 30-50 MPH, ON A COUNTY ROAD, VEHICLE WAS STILL RECEIVING POWER HOWEVER WONT RESTART. BROUGHT TO THE DEALER WERE IT WAS PURCHASED. DIAGNOSED AS A FAULTY PCM AND ESD. REPAIRED AFTER WAITING TWO WEEKS FOR THE PARTS. DROVE IT OFF THE LO…
Read full complaint
VEHICLE PURCHASED NEW, STILL UNDER WARRANTY SUDDENLY QUITS RUNNING WHILE IN TRAFFIC TRAVELING AT 30-50 MPH, ON A COUNTY ROAD, VEHICLE WAS STILL RECEIVING POWER HOWEVER WONT RESTART. BROUGHT TO THE DEALER WERE IT WAS PURCHASED. DIAGNOSED AS A FAULTY PCM AND ESD. REPAIRED AFTER WAITING TWO WEEKS FOR THE PARTS. DROVE IT OFF THE LOT LESS THAN 3 BLOCKS AND IT HAPPENED AGAIN. THIS SHOULD BE A SAFTEY RECALL STOPPING IN A STREAM OF TRAFFIC SUDDENLY.
NHTSA ODI #11340060
Mileage unknown · Jun 5, 2020
StructureSuspensionUnknown Or Other
IT SOUNDS LIKE THE FRAMING UNDER MY HOOD IS BOUNCING. ANYTIME I'M DRIVING ON THE ROAD, I HEAR KNOCKING EVERY TIME I HIT THE SLIGHTEST BUMP. SOUNDS AS IF SOMETHING IS LOOSE AND NOT SECURED. DEFINITELY SCARY SINCE IT'S A 2019 JEEP COMPASS, BASICALLY A BRAND NEW VEHICLE. *TR
NHTSA ODI #11327426
10,000 miles · May 10, 2020
Electrical SystemEngineService Brakes
I COMPLAINED ABOUT ENGINE TAPPING SOON AFTER BUYING THE BRAND NEW CAR IN AUGUST 2019 NOTHING WAS DONE. 5/9/20 I ATTEMPTED TO DRIVE THE CAR AND AS I GOT READY TO PULL INTO A BUSY STREET THE TRUCK CUT OFF AND THE PARKING BREAK ENGAGED. IT TOOK ME 5 MINS TO GET IT RESTARTED AND ATTEMPTED TO BACK UP AND IT CUT OFF AGAIN. MY BREAKS H…
Read full complaint
I COMPLAINED ABOUT ENGINE TAPPING SOON AFTER BUYING THE BRAND NEW CAR IN AUGUST 2019 NOTHING WAS DONE. 5/9/20 I ATTEMPTED TO DRIVE THE CAR AND AS I GOT READY TO PULL INTO A BUSY STREET THE TRUCK CUT OFF AND THE PARKING BREAK ENGAGED. IT TOOK ME 5 MINS TO GET IT RESTARTED AND ATTEMPTED TO BACK UP AND IT CUT OFF AGAIN. MY BREAKS HAVE BEEN FEELING AS THOUGH THEY ARE GRINDING. MY CLOCK HAS CHANGED TIME ON THE TRUCK FROM REGULAR TIME TO MILITARY TIME. WHEN MOVING MY CAR INTO DRIVE MY CAR JERKS VIOLENTLY. *TR
NHTSA ODI #11324019
9,300 miles · May 5, 2020
Air BagsCrashInjury
MY AIR BAGS DEPLOYED WITHOUT COLLISION. I WAS DRIVING HOME AT 55 MPH, THE SPEED LIMIT ON THE INTERSTATE WHEN MY CAUSE STARTED BEEPING AND AIR BAGS DEPLOYED CAUSING ME TO CLIP A CAR WHEN I SWERVED. I LATER RECEIVED NOTICED IN MY JEEP APP OF A ISSUE WITH THE AIRBAG.*DT*JB*DT*DT*JB*DT*DT*JB*JB CONSUMER STATED VEHICLE HAS BEEN TOTA…
Read full complaint
MY AIR BAGS DEPLOYED WITHOUT COLLISION. I WAS DRIVING HOME AT 55 MPH, THE SPEED LIMIT ON THE INTERSTATE WHEN MY CAUSE STARTED BEEPING AND AIR BAGS DEPLOYED CAUSING ME TO CLIP A CAR WHEN I SWERVED. I LATER RECEIVED NOTICED IN MY JEEP APP OF A ISSUE WITH THE AIRBAG.*DT*JB*DT*DT*JB*DT*DT*JB*JB CONSUMER STATED VEHICLE HAS BEEN TOTALED. *TR*DT
NHTSA ODI #11323322
Mileage unknown · Mar 27, 2020
Unknown Or Other
THE TOUCH SCREEN RADIO IS SWITCHING RADIO STATIONS BY ITSELF. WHEN YOU TOUCH THE STATION ON THE SCREEN IT GOES BACK TO ANOTHER STATION
NHTSA ODI #11319427
Mileage unknown · Mar 23, 2020
Power TrainCrash
2019 JEEP COMPASS. CONSUMER WRITES IN REGARDS TO BROKEN AXLES ON VEHICLE AFTER DRIVING THROUGH SNOW. *LD CONSUMER STATES THAT WHILE DRIVING THROUGH SNOW ON THE HIGHWAY THE AXLES OF THE LEFT TIRES OF VEHICLE BROKE. THIS CAUSED THE VEHICLE TO SPIN AND HIT A CONCRETE DIVIDER CAUSING DAMAGE TO THE BODY OF THE VEHICLE. VEHICLE WAS…
Read full complaint
2019 JEEP COMPASS. CONSUMER WRITES IN REGARDS TO BROKEN AXLES ON VEHICLE AFTER DRIVING THROUGH SNOW. *LD CONSUMER STATES THAT WHILE DRIVING THROUGH SNOW ON THE HIGHWAY THE AXLES OF THE LEFT TIRES OF VEHICLE BROKE. THIS CAUSED THE VEHICLE TO SPIN AND HIT A CONCRETE DIVIDER CAUSING DAMAGE TO THE BODY OF THE VEHICLE. VEHICLE WAS TOWED TO GRIFFIN'S HUB CHRYSLER JEEP DODGE (MILWAUKEE, WI). CONSUMER WAS TOLD THAT DAMAGE WOULD NOT BE COVERED UNDER WARRANTY BECAUSE AN ACCIDENT CAUSED THE AXLES TO BREAK. CONSUMER STATES THAT THE AXLES BREAKING WERE THE CAUSE OF THE ACCIDENT. *DL
NHTSA ODI #11318433
11,000 miles · Jan 29, 2020
Vehicle Speed Control
UNINTENDED ACCELERATION, AFTER BRAKING VEHICLE LURCHES FORWARD WITH UNINTENDED ACCELERATION, ALSO HARD SHIFTS WHEN IN MOTION.
NHTSA ODI #11302719
3,000 miles · Jan 23, 2020
Electrical SystemElectronic Stability Control (esc)Steering
I WAS BACKING OUT OF MY DRIVE WAY WHEN THE CAR COMPLETELY STOPPED AND STALLED. I TRIED TURNING THE CAR BACK ON AND IT SOUNDS LIKE IT IS ON BUT DOES NOT LET ME ACCELERATE OR REVERSE. I TRIED MULTIPLE TIMES TURNING IT ON AND OFF AND IT STILL WOULD NOT LET ME DRIVE. WE PUSHED THE CAR BACK INTO THE DRIVEWAY AND ABOUT 3 HOURS LATER I…
Read full complaint
I WAS BACKING OUT OF MY DRIVE WAY WHEN THE CAR COMPLETELY STOPPED AND STALLED. I TRIED TURNING THE CAR BACK ON AND IT SOUNDS LIKE IT IS ON BUT DOES NOT LET ME ACCELERATE OR REVERSE. I TRIED MULTIPLE TIMES TURNING IT ON AND OFF AND IT STILL WOULD NOT LET ME DRIVE. WE PUSHED THE CAR BACK INTO THE DRIVEWAY AND ABOUT 3 HOURS LATER I TRIED TURNING IT ON AGAIN AND IT TURNED ON. WE TOOK IT BACK TO DODGE (THIS IS THE SECOND TIME THIS CAR HAS STALLED LIKE THIS RANDOMLY) AND THEY COULD NOT DUPLICATE THE ISSUE AND RELEASED THE CAR BACK TO US.
NHTSA ODI #11301497
2,300 miles · Jan 23, 2020
Electrical SystemElectronic Stability Control (esc)Steering
I WAS AT A RED LIGHTING TURNING RIGHT AND WHEN I STARTED TO GO THE CAR STALLED AND WOULD NOT LET ME GO FORWARD. I TRIED TURNING THE CAR ON AND OFF AND IT MADE A NOISE LIKE THE CAR WAS TURNING ON BUT WOULD NOT LET ME MOVE FORWARD. I TRIED TURNING IT ON AND OFF A COUPLE TIMES THEN THE CHECK ENGINE LIGHT CAME ON. I POPPED THE HOOD …
Read full complaint
I WAS AT A RED LIGHTING TURNING RIGHT AND WHEN I STARTED TO GO THE CAR STALLED AND WOULD NOT LET ME GO FORWARD. I TRIED TURNING THE CAR ON AND OFF AND IT MADE A NOISE LIKE THE CAR WAS TURNING ON BUT WOULD NOT LET ME MOVE FORWARD. I TRIED TURNING IT ON AND OFF A COUPLE TIMES THEN THE CHECK ENGINE LIGHT CAME ON. I POPPED THE HOOD AND THEN TRIED TURNING THE CAR ON AGAIN, THIS TIME IT DID TURN ON AND WAS LETTING ME MOVE FORWARD AND THEN IT STALLED AGAIN AND WOULD NOT LET ME GO FORWARD. MY HUSBAND HAD TO PUSH THE CAR AND JUMP START IT (ITS A MANUAL) WE DROVE STRAIGHT TO DODGE TO HAVE IT LOOKED AT. THEY WERE UNABLE TO DUPLICATE THE ISSUE AND RELEASED THE CAR BACK TO US.
NHTSA ODI #11301496
NHTSA investigations
1PE22013 · False Overheat Leading To Loss Of Motive Power
Opened Dec 2, 2022 · Closed Dec 10, 2023
Status: closed (inferred from source dates) · Engine; Engine And Engine Cooling
On December 2, 2022, the Office of Defects Investigation (ODI) opened PE22-013 to investigate allegations of loss of motive power accompanied by high coolant temperature messages on the dashboard of Model Year 2019-2020 Jeep Compass vehicles. At the time this investigation was opened, ODI was aware of fifteen Vehicle Owner Questionnaires (VOQs) for Model Year (MY) 2019-2020 Jeep Compass vehicles alleging a loss of motive power (LOMP) while driving. The LOMP events were often accompanied by a high coolant temperature or coolant temperature too high message appearing on the dashboard of the vehicle. In most incidents, the high coolant temperature or coolant temperature too high dashboard messages spontaneously self-corrected or were corrected after the vehicle was stopped and restarted. One complainant alleged no immediate restart, and the vehicle was towed. A Preliminary Evaluation (PE) was opened to assess the frequency and potential safety consequences of these engine shut down events. On January 19th, 2023, ODI sent an information request letter to Fiat Chrysler US LLC (FCA) requesting pertinent information on the subject 2019-2020 Jeep Compass vehicles. FCA provided its full response on March 2nd, 2023. ODI has reviewed the information FCA provided as well as new reports submitted to NHTSA’s Vehicle Owner Questionnaire database. Based on a review of available information, ODI has identified 173 subject vehicles that likely experienced a shutdown event associated with the high coolant temperature or coolant temperature too high dashboard messages. ODI found the 2019 Model Year (MY) Jeep Compass as having the highest failure rate while also being the oldest group of vehicles in this investigation. The 2019 Jeep Compass vehicles that experienced a failure represent an incident rate of about 0.09%. The 2020 Jeep compass vehicles that experienced a failure represent an incident rate of about 0.04%. After reviewing the information available at this time, ODI identified one allegation of a crash and no allegations of injury, fire, or fatality. The alleged crash occurred at a stop light and was able to be restarted immediately. In its response to ODI, FCA provided its assessment of the alleged defect in the subject vehicles. FCA believes the alleged defect does not pose an unreasonable risk to motor vehicle safety. FCA stated that allegations related to this investigation involve the vehicle notifying the driver of an overheat condition, via a message and telltale lights, followed by an engine shutdown. FCA goes on to say that once the engine shuts down, the driver is instructed via an instrument cluster message to place the vehicle in park. After the vehicle is placed in park, it can then be restarted and immediately driven with no issues. This is consistent with ODI’s observations. Based on the analysis conducted by ODI indicating a low failure rate and given that the vehicles normally can be re-started immediately after the shutdown event, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. NHTSA reserves the right take additional actions if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Engine And Engine Cooling
On December 2, 2022, the Office of Defects Investigation (ODI) opened PE22-013 to investigate allegations of loss of motive power accompanied by high coolant temperature messages on the dashboard of Model Year 2019-2020 Jeep Compass vehicles. At the time this investigation was opened, ODI was aware of fifteen Vehicle Owner Questionnaires (VOQs) for Model Year (MY) 2019-2020 Jeep Compass vehicles alleging a loss of motive power (LOMP) while driving. The LOMP events were often accompanied by a high coolant temperature or coolant temperature too high message appearing on the dashboard of the vehicle. In most incidents, the high coolant temperature or coolant temperature too high dashboard messages spontaneously self-corrected or were corrected after the vehicle was stopped and restarted. One complainant alleged no immediate restart, and the vehicle was towed. A Preliminary Evaluation (PE) was opened to assess the frequency and potential safety consequences of these engine shut down events. On January 19th, 2023, ODI sent an information request letter to Fiat Chrysler US LLC (FCA) requesting pertinent information on the subject 2019-2020 Jeep Compass vehicles. FCA provided its full response on March 2nd, 2023. ODI has reviewed the information FCA provided as well as new reports submitted to NHTSA’s Vehicle Owner Questionnaire database. Based on a review of available information, ODI has identified 173 subject vehicles that likely experienced a shutdown event associated with the high coolant temperature or coolant temperature too high dashboard messages. ODI found the 2019 Model Year (MY) Jeep Compass as having the highest failure rate while also being the oldest group of vehicles in this investigation. The 2019 Jeep Compass vehicles that experienced a failure represent an incident rate of about 0.09%. The 2020 Jeep compass vehicles that experienced a failure represent an incident rate of about 0.04%. After reviewing the information available at this time, ODI identified one allegation of a crash and no allegations of injury, fire, or fatality. The alleged crash occurred at a stop light and was able to be restarted immediately. In its response to ODI, FCA provided its assessment of the alleged defect in the subject vehicles. FCA believes the alleged defect does not pose an unreasonable risk to motor vehicle safety. FCA stated that allegations related to this investigation involve the vehicle notifying the driver of an overheat condition, via a message and telltale lights, followed by an engine shutdown. FCA goes on to say that once the engine shuts down, the driver is instructed via an instrument cluster message to place the vehicle in park. After the vehicle is placed in park, it can then be restarted and immediately driven with no issues. This is consistent with ODI’s observations. Based on the analysis conducted by ODI indicating a low failure rate and given that the vehicles normally can be re-started immediately after the shutdown event, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. NHTSA reserves the right take additional actions if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Engine
On December 2, 2022, the Office of Defects Investigation (ODI) opened PE22-013 to investigate allegations of loss of motive power accompanied by high coolant temperature messages on the dashboard of Model Year 2019-2020 Jeep Compass vehicles. At the time this investigation was opened, ODI was aware of fifteen Vehicle Owner Questionnaires (VOQs) for Model Year (MY) 2019-2020 Jeep Compass vehicles alleging a loss of motive power (LOMP) while driving. The LOMP events were often accompanied by a high coolant temperature or coolant temperature too high message appearing on the dashboard of the vehicle. In most incidents, the high coolant temperature or coolant temperature too high dashboard messages spontaneously self-corrected or were corrected after the vehicle was stopped and restarted. One complainant alleged no immediate restart, and the vehicle was towed. A Preliminary Evaluation (PE) was opened to assess the frequency and potential safety consequences of these engine shut down events. On January 19th, 2023, ODI sent an information request letter to Fiat Chrysler US LLC (FCA) requesting pertinent information on the subject 2019-2020 Jeep Compass vehicles. FCA provided its full response on March 2nd, 2023. ODI has reviewed the information FCA provided as well as new reports submitted to NHTSA’s Vehicle Owner Questionnaire database. Based on a review of available information, ODI has identified 173 subject vehicles that likely experienced a shutdown event associated with the high coolant temperature or coolant temperature too high dashboard messages. ODI found the 2019 Model Year (MY) Jeep Compass as having the highest failure rate while also being the oldest group of vehicles in this investigation. The 2019 Jeep Compass vehicles that experienced a failure represent an incident rate of about 0.09%. The 2020 Jeep compass vehicles that experienced a failure represent an incident rate of about 0.04%. After reviewing the information available at this time, ODI identified one allegation of a crash and no allegations of injury, fire, or fatality. The alleged crash occurred at a stop light and was able to be restarted immediately. In its response to ODI, FCA provided its assessment of the alleged defect in the subject vehicles. FCA believes the alleged defect does not pose an unreasonable risk to motor vehicle safety. FCA stated that allegations related to this investigation involve the vehicle notifying the driver of an overheat condition, via a message and telltale lights, followed by an engine shutdown. FCA goes on to say that once the engine shuts down, the driver is instructed via an instrument cluster message to place the vehicle in park. After the vehicle is placed in park, it can then be restarted and immediately driven with no issues. This is consistent with ODI’s observations. Based on the analysis conducted by ODI indicating a low failure rate and given that the vehicles normally can be re-started immediately after the shutdown event, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. NHTSA reserves the right take additional actions if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Illustration