NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
84 reportsClear category filterMileage unknown · Jul 7, 2021
EngineUnknown Or Other
I was driving with my daughter in the car and when the engine shut off on me. Luckily I was pulling up to a red light. I was able to stop but the brakes locked up on me and I couldn't restart the car. Many warning messages appeared like "steering torque service required" "anti-lock brake system service required" "ecs system nee…
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I was driving with my daughter in the car and when the engine shut off on me. Luckily I was pulling up to a red light. I was able to stop but the brakes locked up on me and I couldn't restart the car. Many warning messages appeared like "steering torque service required" "anti-lock brake system service required" "ecs system need service" etc. I had just had my car serviced for a routine oil change a couple of days before at a Jeep dealership and nothing was mentioned to me that needed servicing. I then had the car towed to the dealership AutoNation Roseville Chrysler Jeep and Dodge and they do not know what is wrong with it. This is a real safety issue with a car shutting down while driving. I am just happy that I wasn't on the freeway when this happened.
NHTSA ODI #11423848
34,989 miles · May 7, 2021
Electrical SystemUnknown Or Other
ON MAY 1ST 2021 I WAS DRIVING MY CAR HOME WHICH I'VE ONLY HAD FOR ABOUT 7 MONTHS (UNDER 36K MILES) HOME AND MY WINDSHIELD WIPERS STARTED MOVING (EVEN THOUGH THEY WEREN'T ON) I TURN THE KNOB TO TURN THEM OFF AND I GET A MESSAGE THAT 'SERVICE SHIFTER'. I GO HOME AND PARK THE CAR. ABOUT A HOUR LATER I COME BACK OUT AND TRY THE CAR …
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ON MAY 1ST 2021 I WAS DRIVING MY CAR HOME WHICH I'VE ONLY HAD FOR ABOUT 7 MONTHS (UNDER 36K MILES) HOME AND MY WINDSHIELD WIPERS STARTED MOVING (EVEN THOUGH THEY WEREN'T ON) I TURN THE KNOB TO TURN THEM OFF AND I GET A MESSAGE THAT 'SERVICE SHIFTER'. I GO HOME AND PARK THE CAR. ABOUT A HOUR LATER I COME BACK OUT AND TRY THE CAR AGAIN AND SAME THING WINDSHIELD WIPERS MOVING WHILE OFF, TURN THE KNOB TO TURN THEM OFF AND 'SERVICE SHIFTER' MESSAGE POPS UP ALONG MESSAGES ABOUT MY LIGHTS BEING OUT, MY A/C QUIT WORKING AND MY BREAK LIGHT CAME ON! TO TOP IT OFF MY GEAR SHIFT WAS COMPLETELY BLACK AND YOU COULD NOT PUT IT INTO ANY GEAR. WOULD NOT MOVE. THOUGH IT WAS IN THE PARK POSITION THE CAR WOULD NOT TURN OFF BECAUSE IT WAS SAYING IT WASN'T IN PARK. IT WAS A COMPLETE NIGHTMARE. WHAT IF THIS WOULD'VE HAPPEN IN DRIVE OR REVERSE?! I GO ON A CAR GURUS FORUM AND THERE ARE HUNDREDS OF PEOPLE WHO HAVE HAD THIS ISSUE. WHERE IS THE RECALL?!?! PEOPLE ARE GOING TO GET HURT BY THIS. SO I GUESS JEEP/CHRYSLER WOULD RATHER HAVE LAWSUITS THEN TO FIX THIS ONGOING PROBLEM. THE DEALER HAS HAD MY CAR FOR ALMOST A WEEK AND STILL NO UPDATE. THIS IS RIDICULOUS! JEEP DO BETTER!
NHTSA ODI #11415584
39,950 miles · Jan 26, 2021
Electrical SystemEngineUnknown Or Other
I BOUGHT MY 2019 JEEP COMPASS LIMITED FROM A DEALERSHIP ON 11/18/2020. SINCE THAT DAY IT HAS BEEN IN THE SHOP 4 TIMES. THREE TIMES BECAUSE THE START /STOP KEPT COMING ON SAYING TO HAVE IT SERVICED AND BECAUSE IT STOPPED ON ME AT A STOP SIGN AND WOULD NOT GO, HAD TO TURN IT OFF AND IT CRAKED AGAIN TELLING ME START/STOP HAS MALFUN…
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I BOUGHT MY 2019 JEEP COMPASS LIMITED FROM A DEALERSHIP ON 11/18/2020. SINCE THAT DAY IT HAS BEEN IN THE SHOP 4 TIMES. THREE TIMES BECAUSE THE START /STOP KEPT COMING ON SAYING TO HAVE IT SERVICED AND BECAUSE IT STOPPED ON ME AT A STOP SIGN AND WOULD NOT GO, HAD TO TURN IT OFF AND IT CRAKED AGAIN TELLING ME START/STOP HAS MALFUNCTIONED! TODAY1/26/2021 ALL LIGHTS ON DASH CAME ON IT LOST POWER ON THE INTERSTATE AND TOLD ME TO STOP HAVE ENGINE SERVICED NOW. SHUT DOWN WOULD NOT CRANK HAD TO CALL A TOW TRUCK TO TAKE TO DELEARSHIP. FROM WHAT I HAVE READ THESE CARS ARE A PIECE OF CRAP AND JEEP NEEDS TO TAKE NOTICE!! JEEP SHOULD NOT BE ALLOWED TO SALE A VEHICLE WITH SO MANY KNOWN PROBLEMS!! SO SORRY I LEFT HONDA FOR THIS!!!!!!!!
NHTSA ODI #11390101
39,600 miles · Sep 13, 2020
Electrical SystemElectronic Stability Control (esc)Unknown Or Other
I CAME TO A RED LIGHT; MY CAR CUT OFF LIKE NORMAL; WHEN I TOOK MY FOOT OFF THE BREAK IT WOULD NOT START BACK UP. I HAD TO CUT MY HAZARDS ON. I PUT MY VEHICLE IN PARK AND TRIED TO TURN MY VEHICLE ON. I TRIED 3 TIMES AND IT FINALLY STARTED. MY VEHICLE STARTED MAKING WEIRD NOISES; ON MY CONTROL PANEL IT SAID START/STOP NOT READY BA…
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I CAME TO A RED LIGHT; MY CAR CUT OFF LIKE NORMAL; WHEN I TOOK MY FOOT OFF THE BREAK IT WOULD NOT START BACK UP. I HAD TO CUT MY HAZARDS ON. I PUT MY VEHICLE IN PARK AND TRIED TO TURN MY VEHICLE ON. I TRIED 3 TIMES AND IT FINALLY STARTED. MY VEHICLE STARTED MAKING WEIRD NOISES; ON MY CONTROL PANEL IT SAID START/STOP NOT READY BATTERY PROTECTION MODE. I PARKED MY CAR AND LET IT COOL OF FOR 2 HOURS. I GOT IN MY VEHICLE, STARTED, LEFT MY HOUSE, WHEN I GOT TO THE STOP SIGN. IT DID THE SAME THING. IM HONESTLY SCARED TO DRIVE MY VEHICLE.
NHTSA ODI #11354784
Mileage unknown · Jun 5, 2020
StructureSuspensionUnknown Or Other
IT SOUNDS LIKE THE FRAMING UNDER MY HOOD IS BOUNCING. ANYTIME I'M DRIVING ON THE ROAD, I HEAR KNOCKING EVERY TIME I HIT THE SLIGHTEST BUMP. SOUNDS AS IF SOMETHING IS LOOSE AND NOT SECURED. DEFINITELY SCARY SINCE IT'S A 2019 JEEP COMPASS, BASICALLY A BRAND NEW VEHICLE. *TR
NHTSA ODI #11327426
Mileage unknown · Mar 27, 2020
Unknown Or Other
THE TOUCH SCREEN RADIO IS SWITCHING RADIO STATIONS BY ITSELF. WHEN YOU TOUCH THE STATION ON THE SCREEN IT GOES BACK TO ANOTHER STATION
NHTSA ODI #11319427
4,300 miles · Oct 4, 2019
Electrical SystemService BrakesUnknown Or Other
MY CAR HAD STALLING AND SHUTTING OFF PROBLEMS WHILE DRIVING IN THREE OCCASIONS, ONE DAY IT HAPPENED 2 TIMES, AFTER A STOP LIGHT, IMMEDIATELY AFTER THE VEHICLE RESTARTED AND THEN AGAIN AFTER A STOP SIGN, THIS TIME THE CHECK ENGINE SIGN WAS ON AS A RESULT. 3RD TIME IT WAS WHEN RESTARTING AFTER AN INTERSECTION STOP, WHEN CROSSING A…
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MY CAR HAD STALLING AND SHUTTING OFF PROBLEMS WHILE DRIVING IN THREE OCCASIONS, ONE DAY IT HAPPENED 2 TIMES, AFTER A STOP LIGHT, IMMEDIATELY AFTER THE VEHICLE RESTARTED AND THEN AGAIN AFTER A STOP SIGN, THIS TIME THE CHECK ENGINE SIGN WAS ON AS A RESULT. 3RD TIME IT WAS WHEN RESTARTING AFTER AN INTERSECTION STOP, WHEN CROSSING AFTER TURNING LEFT, FORTUNATELY THE CAR CONTINUED TO THE OTHER END WITH THE 1ST ACCELERATION IMPULSE, AND THIS TIME IT TURNED ON THE EMERGENCY BRAKE.
NHTSA ODI #11266116
6,673 miles · Aug 23, 2019
Electrical SystemEngineUnknown Or Other
THIS IS MY THIRD COMPLAINT ON THIS 2019 JEEP COMPASS. WHILE DRIVING THE VEHICLE STALLS AND THE EMERGENCY BRAKE AND OTHER LIGHTS COME ON. THE VEHICLE IS UNABLE TO BE RESTARTED AND HAS TO BE TOWED. THE DEALERSHIP HAS UPDATED SOFTWARE, AND NOW HAS SAID THAT THE CAR IS LOW ON OIL EVERY THREE WEEKS AND THAT'S WHY IT STALLS IN THE MID…
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THIS IS MY THIRD COMPLAINT ON THIS 2019 JEEP COMPASS. WHILE DRIVING THE VEHICLE STALLS AND THE EMERGENCY BRAKE AND OTHER LIGHTS COME ON. THE VEHICLE IS UNABLE TO BE RESTARTED AND HAS TO BE TOWED. THE DEALERSHIP HAS UPDATED SOFTWARE, AND NOW HAS SAID THAT THE CAR IS LOW ON OIL EVERY THREE WEEKS AND THAT'S WHY IT STALLS IN THE MIDDLE OF TRAFFIC EXTREMELY DANGEROUS AND I HAVE A BABY ON THE WAY!. THE OIL CHANGE INDICATOR DOESN'T EVER SHOW UP AND THE MANUFACTURER JUST GIVES THE RUN AROUND.
NHTSA ODI #11246057
4,500 miles · Aug 16, 2019
Service BrakesUnknown Or OtherCrash
TERRIBLE BREAKING AND POOR TRACTION CONTROL WHILE BREAKING, CAUSING THE CAR TO SLIDE ALL OVER OVER THE ROAD
NHTSA ODI #11244535
30 miles · Jun 10, 2019
Unknown Or Other
VEHICLE WILL NOT START. 1ST TIME WAS THE DAY I PURCHASED THE CAR WITH ONLY 41 MILES ON IT . I HAD IT PARKED AT MY HOME AND ENTERED THE VEHICLE TO GO SOMEWHERE WHEN I PUSHED THE START BUTTON THE RADIO AND AC CAME ON AND THE SCREEN SAID ON HOWEVER IT WOULD NOT TURN OVER. DON JACKSON CAME AND PICKED THE VEHICLE UP WHICH AT THAT TIM…
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VEHICLE WILL NOT START. 1ST TIME WAS THE DAY I PURCHASED THE CAR WITH ONLY 41 MILES ON IT . I HAD IT PARKED AT MY HOME AND ENTERED THE VEHICLE TO GO SOMEWHERE WHEN I PUSHED THE START BUTTON THE RADIO AND AC CAME ON AND THE SCREEN SAID ON HOWEVER IT WOULD NOT TURN OVER. DON JACKSON CAME AND PICKED THE VEHICLE UP WHICH AT THAT TIME IT CRANKED UP WITH NO PROBLEM. THEY HAD MY CAR ALL DAY. 5 DAYS LATER THE CAR DID SAME THING NOW DON JACKSON HAS THE VEHICLE AGAIN. THE CAR HAS 88 MILES ON IT AND I HAD IT FOR 7 DAYS IN WHICH 3 OF THOSE DAYS THE DEALER HAVE IT AND CAN'T FIND THE PROBLEM
NHTSA ODI #11218933
NHTSA investigations
1PE22013 · False Overheat Leading To Loss Of Motive Power
Opened Dec 2, 2022 · Closed Dec 10, 2023
Status: closed (inferred from source dates) · Engine; Engine And Engine Cooling
On December 2, 2022, the Office of Defects Investigation (ODI) opened PE22-013 to investigate allegations of loss of motive power accompanied by high coolant temperature messages on the dashboard of Model Year 2019-2020 Jeep Compass vehicles. At the time this investigation was opened, ODI was aware of fifteen Vehicle Owner Questionnaires (VOQs) for Model Year (MY) 2019-2020 Jeep Compass vehicles alleging a loss of motive power (LOMP) while driving. The LOMP events were often accompanied by a high coolant temperature or coolant temperature too high message appearing on the dashboard of the vehicle. In most incidents, the high coolant temperature or coolant temperature too high dashboard messages spontaneously self-corrected or were corrected after the vehicle was stopped and restarted. One complainant alleged no immediate restart, and the vehicle was towed. A Preliminary Evaluation (PE) was opened to assess the frequency and potential safety consequences of these engine shut down events. On January 19th, 2023, ODI sent an information request letter to Fiat Chrysler US LLC (FCA) requesting pertinent information on the subject 2019-2020 Jeep Compass vehicles. FCA provided its full response on March 2nd, 2023. ODI has reviewed the information FCA provided as well as new reports submitted to NHTSA’s Vehicle Owner Questionnaire database. Based on a review of available information, ODI has identified 173 subject vehicles that likely experienced a shutdown event associated with the high coolant temperature or coolant temperature too high dashboard messages. ODI found the 2019 Model Year (MY) Jeep Compass as having the highest failure rate while also being the oldest group of vehicles in this investigation. The 2019 Jeep Compass vehicles that experienced a failure represent an incident rate of about 0.09%. The 2020 Jeep compass vehicles that experienced a failure represent an incident rate of about 0.04%. After reviewing the information available at this time, ODI identified one allegation of a crash and no allegations of injury, fire, or fatality. The alleged crash occurred at a stop light and was able to be restarted immediately. In its response to ODI, FCA provided its assessment of the alleged defect in the subject vehicles. FCA believes the alleged defect does not pose an unreasonable risk to motor vehicle safety. FCA stated that allegations related to this investigation involve the vehicle notifying the driver of an overheat condition, via a message and telltale lights, followed by an engine shutdown. FCA goes on to say that once the engine shuts down, the driver is instructed via an instrument cluster message to place the vehicle in park. After the vehicle is placed in park, it can then be restarted and immediately driven with no issues. This is consistent with ODI’s observations. Based on the analysis conducted by ODI indicating a low failure rate and given that the vehicles normally can be re-started immediately after the shutdown event, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. NHTSA reserves the right take additional actions if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Engine And Engine Cooling
On December 2, 2022, the Office of Defects Investigation (ODI) opened PE22-013 to investigate allegations of loss of motive power accompanied by high coolant temperature messages on the dashboard of Model Year 2019-2020 Jeep Compass vehicles. At the time this investigation was opened, ODI was aware of fifteen Vehicle Owner Questionnaires (VOQs) for Model Year (MY) 2019-2020 Jeep Compass vehicles alleging a loss of motive power (LOMP) while driving. The LOMP events were often accompanied by a high coolant temperature or coolant temperature too high message appearing on the dashboard of the vehicle. In most incidents, the high coolant temperature or coolant temperature too high dashboard messages spontaneously self-corrected or were corrected after the vehicle was stopped and restarted. One complainant alleged no immediate restart, and the vehicle was towed. A Preliminary Evaluation (PE) was opened to assess the frequency and potential safety consequences of these engine shut down events. On January 19th, 2023, ODI sent an information request letter to Fiat Chrysler US LLC (FCA) requesting pertinent information on the subject 2019-2020 Jeep Compass vehicles. FCA provided its full response on March 2nd, 2023. ODI has reviewed the information FCA provided as well as new reports submitted to NHTSA’s Vehicle Owner Questionnaire database. Based on a review of available information, ODI has identified 173 subject vehicles that likely experienced a shutdown event associated with the high coolant temperature or coolant temperature too high dashboard messages. ODI found the 2019 Model Year (MY) Jeep Compass as having the highest failure rate while also being the oldest group of vehicles in this investigation. The 2019 Jeep Compass vehicles that experienced a failure represent an incident rate of about 0.09%. The 2020 Jeep compass vehicles that experienced a failure represent an incident rate of about 0.04%. After reviewing the information available at this time, ODI identified one allegation of a crash and no allegations of injury, fire, or fatality. The alleged crash occurred at a stop light and was able to be restarted immediately. In its response to ODI, FCA provided its assessment of the alleged defect in the subject vehicles. FCA believes the alleged defect does not pose an unreasonable risk to motor vehicle safety. FCA stated that allegations related to this investigation involve the vehicle notifying the driver of an overheat condition, via a message and telltale lights, followed by an engine shutdown. FCA goes on to say that once the engine shuts down, the driver is instructed via an instrument cluster message to place the vehicle in park. After the vehicle is placed in park, it can then be restarted and immediately driven with no issues. This is consistent with ODI’s observations. Based on the analysis conducted by ODI indicating a low failure rate and given that the vehicles normally can be re-started immediately after the shutdown event, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. NHTSA reserves the right take additional actions if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Engine
On December 2, 2022, the Office of Defects Investigation (ODI) opened PE22-013 to investigate allegations of loss of motive power accompanied by high coolant temperature messages on the dashboard of Model Year 2019-2020 Jeep Compass vehicles. At the time this investigation was opened, ODI was aware of fifteen Vehicle Owner Questionnaires (VOQs) for Model Year (MY) 2019-2020 Jeep Compass vehicles alleging a loss of motive power (LOMP) while driving. The LOMP events were often accompanied by a high coolant temperature or coolant temperature too high message appearing on the dashboard of the vehicle. In most incidents, the high coolant temperature or coolant temperature too high dashboard messages spontaneously self-corrected or were corrected after the vehicle was stopped and restarted. One complainant alleged no immediate restart, and the vehicle was towed. A Preliminary Evaluation (PE) was opened to assess the frequency and potential safety consequences of these engine shut down events. On January 19th, 2023, ODI sent an information request letter to Fiat Chrysler US LLC (FCA) requesting pertinent information on the subject 2019-2020 Jeep Compass vehicles. FCA provided its full response on March 2nd, 2023. ODI has reviewed the information FCA provided as well as new reports submitted to NHTSA’s Vehicle Owner Questionnaire database. Based on a review of available information, ODI has identified 173 subject vehicles that likely experienced a shutdown event associated with the high coolant temperature or coolant temperature too high dashboard messages. ODI found the 2019 Model Year (MY) Jeep Compass as having the highest failure rate while also being the oldest group of vehicles in this investigation. The 2019 Jeep Compass vehicles that experienced a failure represent an incident rate of about 0.09%. The 2020 Jeep compass vehicles that experienced a failure represent an incident rate of about 0.04%. After reviewing the information available at this time, ODI identified one allegation of a crash and no allegations of injury, fire, or fatality. The alleged crash occurred at a stop light and was able to be restarted immediately. In its response to ODI, FCA provided its assessment of the alleged defect in the subject vehicles. FCA believes the alleged defect does not pose an unreasonable risk to motor vehicle safety. FCA stated that allegations related to this investigation involve the vehicle notifying the driver of an overheat condition, via a message and telltale lights, followed by an engine shutdown. FCA goes on to say that once the engine shuts down, the driver is instructed via an instrument cluster message to place the vehicle in park. After the vehicle is placed in park, it can then be restarted and immediately driven with no issues. This is consistent with ODI’s observations. Based on the analysis conducted by ODI indicating a low failure rate and given that the vehicles normally can be re-started immediately after the shutdown event, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. NHTSA reserves the right take additional actions if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
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